Mission: The HOPE Program empowers New Yorkers living in poverty to build sustainable futures through comprehensive training, jobs, advancement and lifelong career support. We offer training for diverse careers as well as specialized programs in the food and green collar sectors. Our comprehensive approach includes digital literacy, financial access, mental health, daily meals, transportation and more.

In our over three decades of service, we have achieved results among the strongest in the industry, including a 70% job placement rate, and 90-day and one-year retention rates of 90% and 75% respectively. In the past year, our students and graduates earned $9.8 million in wages!

"HOPE reconnected me with the abilities within myself...I now have my dream job as a Kitchen Manager. But I'm not stopping there- I'm working to launch my own bread company and teach others to cook professionally. Most importantly, I want to reconnect with my children and make my mom proud." - Monica, HOPE Graduate

The HOPE Program is a 501(c)(3) organization, with an IRS ruling year of 1985, and donations are tax-deductible.

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Contact Information

  http://www.thehopeprogram.org/

 One Smith Street
Fourth Floor
Brooklyn NY 11201 

  718-852-9307


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 90.82, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2020, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

74.6%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

17.7%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

7.6%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

39.9%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.07


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.79 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

17.35%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Jennifer Mitchell, Executive Director

$197,637 (3.00% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Described in section 170(b)1)(a)(vi) of the Code (BMF activity code: 994)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


The HOPE Program reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Administrative Capacity

  • Grants Received


How COVID-19 impacted the organization's operations financially:

HOPE swiftly met the immediate financial, digital, and wellness needs of our community. In 2020, we launched our first-ever direct cash assistance program to meet clients’ needs such as food insecurity, housing insecurity, childcare, transportation, and more. We were one of the first workforce development organizations to successfully implement a groundbreaking, remote training program, and we continue to provide clients with the hardware to engage in our training and remote work. In recent months, we have implemented a hybrid approach, engaging job trainees in in-person hard skills lessons, industry certifications, and other face-to-face activities, while continuing to train students remotely for digital skills, essential skills, and others to ensure health and safety. Increased costs related to technology equipment, direct cash assistance and others were offset by conservative budgeting, successful fundraising and cost-savings in the areas of program supplies, food and other.


How COVID-19 impacted the organization's delivery of programs:

Adjustments across all programs, including a transition to remote delivery, additional cash assistance and wellness programs, and others are described above. Further, we temporarily suspended our NYC CoolRoofs program (which offers paid training to coat rooftops to improve energy efficiency and mitigate climate change) in response to a sudden city budget cut. We are thrilled to report that this program has returned and is expanding into new neighborhoods and types of buildings in the year ahead. Further, the switch to remote training will inform our programming going forward to ensure the most effective and efficient program delivery possible.


How this organization adapted to changing conditions caused by COVID-19:

We switched all of our operations to be remote. The most significant change beyond programming was piloting new ways to engage our donor community in the absence of events and site visits. We learned that remote programming actually increases accessibility for our community and we continue to welcome visitors to see our work in action virtually!


Innovations the organization intends to continue permanently after the pandemic:

We are implementing a hybrid in-person/work-from-home policy that balances the needs of our clients with flexibility and work/life balance for our team. This past year has also moved us to focus even more on staff wellness needs, resulting in a wellness committee, peer-to-peer recognition, tuitition reimbursement and more.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
8/3/20212020 90.82

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

The HOPE Program cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

Unscored

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Largest Programs

Largest Programs



The HOPE Program reported its three largest programs on its FY 2020 Form 990 as:


$2,047,594

Spent in most recent FY

72%

Percent of program expenses


COMPREHENSIVE TRAINING: HOPE EMPOWERS NEW YORKERS TO BUILD SUSTAINABLE CAREERS. HOPE FOCUSES ON JOBSEEKERS WITH SIGNIFICANT BARRIERS TO EMPLOYMENT, INCLUDING HISTORIES OF CRIMINAL LEGAL SYSTEM INVOLVE ... (More)


$638,780

Spent in most recent FY

22%

Percent of program expenses


JOBS, CAREER ADVANCEMENT AND LIFELONG CAREER SUPPORT: HOPE ENGAGES A ROBUST NETWORK OF EMPLOYER PARTNERS ACROSS THE INDUSTRIES FOR WHICH PARTICIPANTS ARE TRAINED AND ARE SEEKING EMPLOYMENT. JOB PLACEM ... (More)


$148,757

Spent in most recent FY

5%

Percent of program expenses


PROGRAM ANALYTICS: AS A DATA-DRIVEN ORGANIZATION, HOPE CAREFULLY AND STRATEGICALLY TRACKS PROGRAM OUTCOMES AND THEIR RELATIONSHIPS TO EMPLOYMENT BARRIERS AND OTHER PARTICIPANT CHARACTERISTICS. AS SUCH ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by The HOPE Program is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


The HOPE Program empowers New Yorkers to build sustainable futures through comprehensive training, jobs, advancement and lifelong career support. We offer training for diverse careers as well as specialized programs in the food and green collar sectors. Our comprehensive approach includes digital literacy, financial access, mental health, daily meals, transportation and more. In our over three decades of service, we have achieved results among the strongest in the industry, including a 71% job placement rate, and 90-day and one-year retention rates of 88% and 73% respectively. In the past year, our students and graduates earned a collective $17 million in wages! "HOPE reconnected me with the abilities within myself...I now have my dream job as a Kitchen Manager. But I'm not stopping there- I'm working to launch my own bread company and teach others to cook professionally. Most importantly, I want to reconnect with my children and make my mom proud." - Monica, HOPE Graduate


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


HOPE will be a leader in New York City our holistic approach to providing meaningful employment and career advancement opportunities: -HOPE will be a pioneer in the workforce development field -HOPE will focus on achieving high retention rates -HOPE will strive to be increasingly employer-centric in making growth decisions -HOPE will ensure sustainability in fundraising, efficient allocation of funds and operations


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: HOPE will continue to provide robust and comprehensive job training programs to New Yorkers with the deepest barriers to employment, with a focus on the green economy.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: We will invest in staff by developing a comprehensive DEIA strategy and plan, tuition reimbursement, career ladder opportunities and more.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Goal Three: We will innovate by exploring emerging labor markets such as micromobility and aquaculture to inform future training and career opportunities.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

HOPE has promoted leadership development opportunities for staff at all levels, ensuring that staff build the skills and confidence to lead successful, impactful careers in our sector. We have supported staff in completing leadership training opportunities with New York Community Trust, Columbia Senior Leaders and Developing Leaders Programs, Coro Workforce Systems Leadership Program, and more. We have offered frontline staff press opportunities to promote our work to the community. We encourage staff at all levels to serve on committees with our Board of Directors, as well as on our Diversity, Equity, Inclusion, and Accessibility (DEIA) staff committee, which holds large-scale decision making power, and is leading initiatives such as a compensation equity analysis, selection of DEIA training, standardizing hiring practices, creating formalized pathways for promotion, and more.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

Thought Leadership: We hosted a panel discussion on the future of the labor market. Our leadership has presented at conferences hosted by OECD, Aspen Institute, NYCETC, and JobsFirstNYC. Networks: We lead 3 local employment networks. We also collaborate on initiatives such as the T2C Collaborative, which provides job training to transfer school seniors; NYC Nonprofits Turnout, an effort to improve civic engagement; and the Equitable Commute Project, increasing transportation equity and micromobility access. Advocacy: We regularly lobby for continued support for workforce development at all levels. Recently, we successfully lobbied for the extension of the deadline for additional Site Safety Training for NYC construction workers, which supported our graduates and hundreds of other vulnerable New Yorkers in maintaining employment.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


The pandemic has significantly impacted the types of job opportunities available to our clients. In response, we have conducted in-depth labor market research, adapted our training to support placement in emerging fields, and developed new employer partnerships. For instance, in early 2020, we were in the midst of developing a training program in culinary and food service. When the pandemic struck, we shifted our focus to career fields that were newly in high demand, such as micromobility, social services, green infrastructure, and others. We remained abreast of trends as the labor market evolved, and have even piloted a sector-specific, employer-informed model for select cohorts of our general industry training program with a focus on sectors and employers with a significant need for skilled labor, as well as transferable customer service skills. Beyond incorporating transferable skills for specific sectors into existing programs, we are developing and launching new programs in sectors that are projected to grow in the long-term, such as HVAC installation and maintenance, micromobility, aquaculture, and landscaping. HOPE has also implemented a remote job training curriculum, the first of its kind serving New Yorkers with low levels of digital literacy. We provide laptops and/or WiFi hotspots to all clients who lack in-home digital access, and our new innovative pre-training, combined with our best-in-class digital literacy curriculum, ensures that all participants have the skills to participate in remote training and succeed in online job search. Over the past year, we have implemented a hybrid approach to all of our programs, providing opportunities for in-the-field work experience, hands-on hard skills training and certifications, and face-to-face supportive services.

Source: Nonprofit submitted responses

Additional Information

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Organization Leadership

Organization Leadership


Jennifer Mitchell

Executive Director

Lauren Samuel

Chair

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

The HOPE Program is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

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Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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