Mission: The Family Center provides comprehensive social, legal and mental health services to families affected by parental illness, crisis or loss.
Family Center Inc. is a 501(c)(3) organization, with an IRS ruling year of 1997, and donations are tax-deductible.
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Encompass Rating System by Charity Navigator
Overall Score
100
out of 100
This charity's score is a passing score.
This overall score is calculated entirely from a single beacon score: 100% Finance & Accountability
Learn about the Encompass Rating System: Overview | FAQ | Release Notes
Finance & Accountability
This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.
Finance & Accountability Score
100
out of 100
The score earned by Family Center Inc. is a passing score
This V5 of the Finance & Accountability Score provides a baseline measure of an organization’s health including the indicators listed in the report below.
This score represents Form 990 data from 2020, the latest year electronically filed and published by the IRS.
Finance & Accountability Report
100
of 100 points
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Program Expense Ratio
75.58%
Higher effect on score
More data
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
Program Expense Percentage | Amount of Credit Received |
|---|---|
| 70% or higher | Full Credit |
| 60% - 69.9% | Partial Credit |
| Below 50% | Zero Points for Both Program Expense percentage AND Liabilities to Assets |
Source: IRS Form 990
Board Composition
19/19 Independent
Higher effect on score
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
Independent Audit or Financial Review
Audited
Higher effect on score
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
Total Revenue Amount | Expectation to Receive Credit |
|---|---|
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Liabilities to Assets Ratio
33.44%
Lower effect on score
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
Liabilities to Assets Ratio | Amount of Credit Received |
|---|---|
| Less than 50% | Full Credit |
| 50% - 59.9% | Partial Credit |
| 60% or more | No Credit |
Source: IRS Form 990
Website
Listed
Lower effect on score
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Conflict of Interest Policy
Listed
Lower effect on score
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes
Documented
Lower effect on score
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction
Listed
Lower effect on score
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy
Listed
Lower effect on score
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Additional Information
Unscored
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Total Revenue and Expenses
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Salary of Key Persons
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
IVY GAMBLE COBB, EXECUTIVE DIR.
$176,489
JAN HUDIS JIMINEZ, DEPUTY EXEC DIR
$161,622
JOEL M FIELD III, CHAIR
$0
MARIKA PRITCHETT-CASEY, VICE CHAIR
$0
CORY DEFORREST, TREASURER
$0
Source: IRS Form 990 (page 7), filing year 2020
Business Master File Data
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Described in section 170(b)1)(a)(vi) of the Code (BMF activity code: 994)
Family planning (BMF activity code: 564)
Referral service (social agencies) (BMF activity code: 569)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
Data Sources: IRS Forms 990
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).
Pandemic Response
Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.
Family Center Inc. reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Administrative Capacity
How COVID-19 impacted the organization's operations financially:
The pandemic created much financial uncertainty, in particular for the New York State budget and private fundraising. Some funding sources were temporarily reduced and decisions on some grants and state contracts were delayed. However, The Family Center has been fortunate to have maintained most of our government and foundation funding, and took full advantage of other opportunities, including two rounds of PPP loans, to ensure that we have been able to continue our important work. We are confident in The Family Center’s financial position moving forward, thanks in large part to the strategic vision of our Board of Directors and executive staff leadership on issues like revenue diversification and service integration.
How COVID-19 impacted the organization's delivery of programs:
As an essential business, The Family Center continued serving clients throughout the entirety of the Covid pandemic. We upgraded technology hardware and purchased multiple telehealth subscriptions to enable our staff to work with clients in safe, secure, HIPAA-compliant, virtual spaces. Agency clients experienced a myriad of technological barriers to staying connected to care. Addressing these barriers involved: securing hardware for clients, training by our staff to ensure that clients could use the hardware, and ensuring that clients had internet access. This focus on addressing both our agency’s capacity and our clients’ technological challenges allowed TFC to continue serving clients throughout all of NYS on PAUSE. Direct service staff also hosted multiple virtual support groups for clients, including monolingual Spanish-speaking clients. Finally, we provided concrete emergency assistance to clients in the form of care packages containing household essentials as well as PPE.
How this organization adapted to changing conditions caused by COVID-19:
As the Covid-19 pandemic continues, The Family Center remains committed to serving New Yorkers while keeping them safe. While our offices reopened to clients in January 2021, we continue to offer clients both HIPAA-compliant virtual services and in-person services to choose from, based on their comfort level and health status. Clients receiving services in person and all staff working in the field, or The Family Center office, must complete a Covid prescreen form and submit to temperature taking. Staff are also connecting clients to vaccination appointments and transportation to these appointments. In response to clients’ need for information during this pandemic, The Family Center created an anonymized master client email list and now communicates with clients en masse during critical moments that impact our entire community.
Innovations the organization intends to continue permanently after the pandemic:
The Family Center remains committed to offering our clients the option of telehealth services, as we have recorded increased rates of client engagement -especially for those who have mobility challenges or are raising multiple children who have differently-timed appointments with staff. In addition, The Family Center plans to continue communicating with clients en masse via our anonymized master email list.
Impact & Results
This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.
Impact & Results Score
Not Currently Scored
Family Center Inc. cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Do you work at Family Center Inc.? Join the waitlist for an updated Impact & Results score.
Additional Information
Unscored
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Largest Programs
Family Center Inc. reported its three largest programs on its FY 2020 Form 990 as:
$1,672,837
Spent in most recent FY
37%
Percent of program expenses
Social Services:Permanency Planning and Disclosure Support TFC assist ill parents with creating a sound future care plan for his/her children. Helping a parent or caregiver develop a viable plan for t ... (More)
$1,307,747
Spent in most recent FY
29%
Percent of program expenses
Child Welfare Services:Funded by the NYC Administration for Children's Services, TFC utilizes the evidence based model Family Connections to provide intensive preventive services to young children and ... (More)
$808,527
Spent in most recent FY
18%
Percent of program expenses
The Irene LeeKong Health and Wellness Institute at The Family Center is a full service mental health clinic providing counseling,psychological and psychiatric services. The Institute specializes in se ... (More)
Leadership & Adaptability
This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Leadership & Adaptability Score
Not Currently Scored
Family Center Inc. is currently not eligible for a Leadership & Adaptability score because we have not received its L&A survey responses.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that the organization has not yet submitted data for evaluation.
Culture & Community
This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.
Culture & Community Score
Not Currently Scored
Family Center Inc. is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Culture & Community Report
Unscored
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Constituent Feedback
Not Scored
This organization reported that it is collecting feedback.
Here's how this organization is listening and learning from the people they serve:
How is your organization collecting feedback from the people you serve?
SMS text surveys, Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Community meetings or town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
What challenges does your organization face in collecting feedback from the people you serve?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
TFC’s Consumer Advisory Committee (CAC) has been active since our inception and provides feedback about programs, opportunities, and community needs. Their identification of inadequate substance use disorder services in Central Brooklyn played a large role in our decision to open our Certified Community Behavioral Health Clinic. Three years ago TFC launched the Youth Advisory Board (YAB), of clients age 13-18, who meet regularly to inform and guide the agency’s youth programming. Both the CAC and the YAB have designed TFC programs, developed client recruitment strategies, promoted new services, designed website and social media messaging for specific initiatives, and hosted open houses publicizing TFC programs and services.
Methodology
Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.
Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.
Analysis and Research
Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.
Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.
