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618 GRASSMERE PARK STE 1
Nashville TN 37211-3677
Nashville TN | IRS ruling year: 1999 | EIN: 13-4067116
MUSICIANS ON CALL BRINGS LIVE AND RECORDED MUSIC TO THE BEDSIDES OF PATIENTS IN HEALTHCARE FACILITIES. MUSICIANS ON CALL USES MUSIC TO PROMOTE AND COMPLEMENT THE HEA ... (More)
MUSICIANS ON CALL BRINGS LIVE AND RECORDED MUSIC TO THE BEDSIDES OF PATIENTS IN HEALTHCARE FACILITIES. MUSICIANS ON CALL USES MUSIC TO PROMOTE AND COMPLEMENT THE HEALING PROCESS FOR PATIENTS, FAMILIES AND CAREGIVERS. (Less)
Great
This charity's score is 100%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores: 95% Accountability & Finance, 5% Culture & Community. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Accountability & Finance score for Musicians on Call Inc. is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.
Musicians on Call Inc. has earned a 100% for the Accountability & Finance beacon. See the metrics below for more information.
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
This Accountability & Finance score represents IRS Form 990 data up until FY 2020, which is the most recent Form 990 currently available to us.
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Full Credit
Partial Credit
No Credit
Not ApplicableBoard Composition - 25/25 - 25/25 ptsBoard Composition - 25/25 - 25/25 pts
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
Independent Audit or Financial Review - Audited - 20/20 ptsIndependent Audit or Financial Review - Audited - 20/20 pts
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
| Total Revenue Amount | Expectation to Receive Credit |
|---|---|
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Conflict of Interest Policy - Listed - 3/3 ptsConflict of Interest Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes - Documented - 3/3 ptsBoard Meeting Minutes - Documented - 3/3 pts
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction - Listed - 3/3 ptsDocument Retention and Destruction - Listed - 3/3 pts
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy - Listed - 3/3 ptsWhistleblower Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Website - Listed - 3/3 ptsWebsite - Listed - 3/3 pts
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Full CreditPartial CreditNo CreditNot ApplicableLiabilities to Assets Ratio - 17.13% - 15/15 ptsLiabilities to Assets Ratio - 17.13% - 15/15 pts
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
| Liabilities to Assets Ratio | Amount of Credit Received |
|---|---|
| Less than 50% | Full Credit |
| 50% - 59.9% | Partial Credit |
| 60% or more | No Credit |
Source: IRS Form 990
Program Expense Ratio - 71.02% - 25/25 ptsProgram Expense Ratio - 71.02% - 25/25 pts
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
| Program Expense Percentage | Amount of Credit Received |
|---|---|
| 70% or higher | Full Credit |
| 60% - 69.9% | Partial Credit |
| 50% - 59.9% | Zero Points for Program Expense Score |
| Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
No Data Available
Key Persons data is currently unavailable for this organization. This data is only available if this charity has at least one year of electronically-filed Form 990 data filed within the last six years.
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Activity data not reported from the IRS
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Musicians on Call Inc.) or EIN (134067116) in the 'Search Term' field.
Not Currently Scored
Musicians on Call Inc. cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Musicians on Call Inc. reported its largest program on its FY 2020 Form 990 as:
Spent in most recent FY
Percent of program expenses
AS THE NATION'S LEADING PROVIDER OF LIVE MUSIC IN HOSPITALS, MUSICIANS ON CALL (MOC) HAS DELIVERED LIVE AND RECORDED MUSIC TO THE BEDSIDES OF PATIENTS IN HEALTHCARE FACILITIES SINCE 1999. MOC VOLUNTEE ... (More)
AS THE NATION'S LEADING PROVIDER OF LIVE MUSIC IN HOSPITALS, MUSICIANS ON CALL (MOC) HAS DELIVERED LIVE AND RECORDED MUSIC TO THE BEDSIDES OF PATIENTS IN HEALTHCARE FACILITIES SINCE 1999. MOC VOLUNTEERS HAVE PERFORMED FOR MORE THAN 900,000 PATIENTS, FAMILIES AND CAREGIVERS NATIONWIDE. IN 2020, MOC EXPERIENCED THE HIGHEST LEVELS OF DEMAND EVER FOR ITS PROGRAMMING AND THE ORGANIZATION SHARED MUSIC WITH MORE THAN 150,000 PEOPLE, THE MOST IN A SINGLE YEAR IN ITS HISTORY. IN TOTAL, MUSICIANS ON CALL HAD 702 VOLUNTEERS AND CELEBRITY ARTISTS PARTICIPATE IN IN-PERSON AND VIRTUAL PROGRAMMING. MUSICIANS ON CALL'S VIRTUAL BEDSIDE PERFORMANCE PROGRAM BRINGS VOLUNTEER GUIDES AND VOLUNTEER MUSICIANS DIRECTLY TO PATIENTS, HOMEBOUND SENIORS, HOSPITAL STAFF, AND THOSE IN NEED OF REMOTE, LIVE MUSIC. BY UTILIZING VIDEO CONFERENCING TECHNOLOGY, VOLUNTEER GUIDES HOST A 30-60 MINUTE LIVE SESSION WITH PERFORMANCES FROM A VOLUNTEER MUSICIAN. GUIDES AND MUSICIANS INTERACT, TELL STORIES AND CAN EVEN ANSWER PATIENT QUESTIONS PASSED TO THEM FROM HOSPITAL STAFF. FOLLOWING THE COVID-19 OUTBREAK, THE VIRTUAL BEDSIDE PERFORMANCE PROGRAM BECAME MOC'S PRIMARY PROGRAM.THE BEDSIDE PERFORMANCE PROGRAM BRINGS VOLUNTEER MUSICIANS ESCORTED BY VOLUNTEER GUIDES TO HOSPITALS TO PERFORM LIVE MUSIC AT THE BEDSIDES OF PATIENTS. VOLUNTEER GUIDES ASK PATIENTS IF THEY FEEL LIKE HEARING A SONG AND INTRODUCE THE MUSICIANS PRIOR TO THEIR PERFORMANCES INSIDE INDIVIDUAL HOSPITAL ROOMS. THESE ONE-ON-ONE INTERACTIONS BETWEEN VOLUNTEERS AND PATIENTS CAN PLAY AN IMPORTANT ROLE IN RESTORING THE HAPPINESS THAT OFTEN FADES AWAY IN HEALTHCARE FACILITIES. THIS PROGRAM WAS TEMPORARILY SUSPENDED IN MARCH 2020 AND WILL RESUME ONCE COVID RESTRICTIONS HAVE BEEN LIFTED.MUSICIANS ON CALL ALSO SERVED PATIENTS AND CAREGIVERS IN HOSPITALS BY EXPANDING ITS MUSIC PHARMACY PROGRAM, GIVING PATIENTS TECHNOLOGY TO ACCESS THE HEALING POWER OF MUSIC AT THEIR BEDSIDE. THROUGH THE PROGRAM, FACILITIES RECEIVE TABLETS, COMPLETELY SET UP AND READY FOR PATIENT USE, PROGRAMMED WITH AMAZON MUSIC STREAMING SERVICES AND TOP-OF-THE-LINE BOSE NOISE CANCELING HEADPHONES. THE TABLETS HAVE CUSTOM CURATED PLAYLISTS FEATURING MUSIC THAT PROMOTES POSITIVITY AND HEALING IN THE HOSPITAL ENVIRONMENT. CURRENTLY, THERE ARE HOSPITALS IN ALL 50 STATES THAT SHARE MUSIC PHARMACIES WITH THEIR PATIENTS. (Less)
Musicians on Call Inc. has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
Learn more
Full CreditPartial CreditNo CreditNot ApplicableConstituent Feedback - Data Available - 100/100 ptsConstituent Feedback - Data Available - 100/100 pts
100% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
Our programs serve patients, family members, and healthcare staff all around the country. The patients we serve are from a variety of backgrounds and medical conditions including children’s intensive care and oncology, adult cardiac care, Veterans stroke and psychiatric care, palliative care, dialysis, general surgery, and senior long-term care.
How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person)
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?
In 2019, MOC conducted a patient impact survey by conversationally asking patients 6 questions regarding their feedback on their musical experience with Musicians On Call. 107 individuals participated from 5 cities across the country and many expressed their appreciation for the opportunity to provide feedback at all. Patients aren’t given much of a choice throughout their day and to provide them the opportunity to share their thoughts and feelings seemed to give a feeling of empowerment. They truly enjoyed the conversational interview, contrary to our initial expectations around how the survey would be received. It was clear that the patients we encountered enjoyed the personal interaction and opportunity to express the details of their experience.
What challenges does your organization face in collecting feedback from the people you serve?
It is difficult to get the people we serve to respond to requests for feedback, Other means
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
In 2018 MOC collected feedback about the languages spoken by patients and families at our hospital partners. We created signs that said “Do you want to hear a song?” in the 23 languages most commonly spoken. Volunteers used these signs to communicate more effectively with patients who don’t speak English and patients with hearing impairments. Once we transitioned our programs into the virtual space, we received similar feedback about offering songs in Spanish since many hospitals have large Spanish-speaking populations. In April, 2021 we recruited and trained volunteers for MOC’s first Programa Virtual En Español which launched in May. This program is a weekly, 30-minute live performance completely in Spanish broadcasted to YouTube for patients, staff, and families to enjoy.
Equity Practices - No Data Available - UnscoredEquity Practices - No Data Available - Unscored
This organization has not provided information regarding the Equity Practices it is presently implementing. As such, the organization has not earned a score on this metric. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Musicians on Call Inc. cannot currently be evaluated by our Leadership & Adaptability methodology because we have not received data from the charity regarding its leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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