New London Homeless Hospitality Center Inc.
Mission:
THE NEW LONDON HOMELESS HOSPITALITY CENTER, INC. (CENTER) WAS ESTABLISHED TO PROVIDE A PLACE OF HOSPITALITY FOR THE HOMELESS. AT NIGHT, THE CENTER PROVIDES A SHELTER FOR SINGL ... (More)
www.nlhhc.org
| 730 STATE PIER RD New London CT 06320-5862
New London Homeless Hospitality Center Inc. is headquartered in New London, CT, and is a 501(c)(3) organization. EIN: 20-5606908. Donations are tax-deductible. The IRS NTEE classification code is P28, Neighborhood Centers, Settlement Houses within the Human Services - Multipurpose and Other category. The IRS ruling year for tax exemption was 2006.
(Source: IRS Business Master File and Form 990)
Encompass Rating System by Charity Navigator
Charity Navigator’s Encompass Rating System evolves on a quarterly basis as we add new metrics and indicators, which we call Beacons. Check back often to see how this organization’s score changes.
Learn about the Encompass Rating System: Announcement | FAQ | Release Notes
Overall Score
BETA
96
out of 100
This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 40% Finance & Accountability, 60% Impact & Results.
Do you work for New London Homeless Hospitality Center Inc.? Submit data and download your ratings toolkit via the nonprofit portal.
This organization is potentially eligible for a Charity Navigator Star Rating. Vote Now to request to have our analyst team rate New London Homeless Hospitality Center Inc. for a Star Rating. The organization currently has 3 votes.
Finance & Accountability
Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.
Finance & Accountability Score
BETA
91
out of 100
This charity's score is a passing score
This Beta V3 of the Finance & Accountability Score provides a baseline measure of an organization’s health including the indicators listed in the report below.
This score represents Form 990 data from latest filing year 2019.
Finance & Accountability Rating Highlights
Higher Effect on Score
9/9
Independent Board Composition
We look for at least 3 board members, with more than 50% of members identified as independent.
Lower Effect on Score
17.29%
Liabilities to Assets Ratio
We look for a ratio less than 50%.
No Effect on Score
$2,149,045
Total Revenue
We do not evaluate revenue amounts or sources in Beta V3. An organization’s size can affect whether and how we evaluate other indicators.
Finance & Accountability Report
91
of 100 points (BETA)
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Program Expense Ratio
83.93%
Higher effect on score
More data
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).
Charity Navigator awards full credit for a Program Expense percentage of 70% or higher. Charities with percentages between 60-69.9% receive partial credit. Percentages below 60% grant no credit for the Program Expense score. Further, charities that fall below 50% will receive zero points for both of their financial metric scores, Program Expense percentage AND Liabilities to Assets percentage.
Source: IRS Form 990
Board Composition
9/9 Independent
Higher effect on score
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent.
Source: IRS Form 990
Independent Audit or Financial Review
Audited
Higher effect on score
For organizations larger than $1million in total revenue we expect to see that the charity completed an audit.
This indicator is not part of the score for organizations less than $250k in total revenue and is removed from the scoring methodology.
For charities under $1 million but over $250K in total revenue we expect to see that the charity completed an Audit, Review or Compilation.
Source: IRS Form 990
Liabilities to Assets Ratio
17.29%
Lower effect on score
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).
Charity Navigator awards full credit for a ratio less than 50%. Organizations with ratios between 50% and 59.9% receive partial credit.
Source: IRS Form 990
Website
Listed
Lower effect on score
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Conflict of Interest Policy
Missing
Lower effect on score
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes
Documented
Lower effect on score
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction
Missing
Lower effect on score
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy
Missing
Lower effect on score
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Additional Information
Unscored
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Total Revenue and Expenses
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Salary of Key Persons
Presented here are up to five of the highest compensated employees listed on page 7 of the IRS Form 990. This compensation data is displayed exactly how it is reported to the IRS. The amounts include salary, cash bonuses, and expense accounts. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. Read the IRS policies for compensation reporting here.
CATHY ZALL, EXEC. DIRECT
$23,920
MATTHEW BARRETT, CHAIR
$0
STEVEN CROOK, TREASURER
$0
MARY LENZINI, SECRETARY
$0
TOM CLARK, DIRECTOR
$0
Source: IRS Form 990, filing year 2019
Business Master File Data
The Exempt Organization IRS Business Master File (BMF) includes cumulative information the IRS collects and displays for all exempt organizations. The data is updated monthly. Below are some key data points from the BMF for this organization. View information about the BMF on the IRS website here.
Activities:
Activity data not reported from the IRS
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
Data Sources: IRS Forms 990
The IRS Form 990 is the source of the finance and accountability data used within the Encompass Rating System. When an organization is eligible for a Finance & Accountability beacon score, each metric is based on elements of the 990. Some metrics are based on the most recent available filing, while others are based on averages of values over multiple years. We provide links to all available 990s here, whether or not this organization is eligible for a Finance & Accountability score.
IRS Forms 990 are provided courtesy of Foundation Center.
Impact & Results
Charity Navigator assesses how well a nonprofit delivers on its mission. To issue an Impact & Results score, we estimate the actual impact a nonprofit has on the lives of those it serves, and determine whether it is making good use of donor resources to achieve that impact.
Impact & Results Score
BETA
100
out of 100
This charity is highly cost-effective, earning a passing score.
Impact
$20 provides a night of shelter for a person experiencing homelessness.
Framework
Impact Analysis
We use impact analysis to rate service delivery nonprofits. We are developing new frameworks for assessing advocacy, systems change and similar nonprofits.
Data Collector
ImpactMatters
Do you work at New London Homeless Hospitality Center Inc.? Share your impact data through the nonprofit portal to update your score.
Impact & Results Report
100
of 100 points (BETA)
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Rated Program
Program
Hospitality Center
Activities
New London Homeless Hospitality Center provides people experiencing homelessness with a temporary place to stay.
Program Type
Emergency Shelter
Beneficiaries Served
People experiencing homelessness; Adults; Men; Women; Veterans
Program Geography
New London, CT
Time Period of Data
7/1/16 to 6/30/17
Outcomes and Cost
Outcomes: Changes in the lives of those served by a nonprofit. They can be caused by the nonprofit.
Costs: The money spent by a nonprofit and its partners and beneficiaries.
Impact: Outcome caused by a nonprofit relative to its cost.
Cost-effectiveness: A judgment as to whether the cost was a good use of resources to cause the outcome.
Outcome Metric
A night of shelter for a person experiencing homelessness
Outcome Data Source
Ratings are based on data the nonprofit itself collects on its work. We use the most recent year with sufficient data. Typically, this data allows us to calculate direct changes in participants' lives, such as increased income.
We look for self-reported shelter nights. If we cannot find this information we estimate it using HIC data.
Method for Attributing Outcomes
We don't know if the observed changes were caused by the nonprofit's program or something else happening at the same time (e.g., a participant got a raise). To determine causation, we take the outcomes we observe and subtract an estimate of the outcomes that would have happened even without the program (i.e., counterfactual outcomes).
We assume that the provision of shelter by one nonprofit does not diminish the provision of shelter by any other (neighboring) nonprofit. We also assume there is, in general, no slack capacity in the homeless shelter system. In the absence of a given shelter, beneficiaries would not be able to stay at another shelter because other shelters are assumed to have no beds to spare. We therefore set the counterfactual to zero.
Cost Data Source
After estimating the program's outcomes, we need to determine how much it cost to achieve those outcomes. All monetary costs are counted, whether they are borne by a nonprofit service deliverer or by the nonprofit’s public and private partners.
Cost data reported by New London Homeless Hospitality Center Inc. and data and assumptions about partner and beneficiary costs.
Cost Calculation
$271,995 program costs + $0 partner costs + $0 beneficiary costs = $271,995 total costs
Impact and Determination
We calculate impact, defined as the change in outcomes attributable to a program divided by the cost to achieve those outcomes.
Impact Calculation
$271,995 total costs / 15,586 nights of shelter provided = roughly $20 provides a night of shelter for a person experiencing homelessness.
Benchmark for Rating
Impact & Results scores of emergency shelters are based on the cost of providing a night of shelter relative to the Fair Market Rent in that county. Programs receive an Impact & Results score of 100 if they are less than 200% the Fair Market Rent and a score of 75 if they are less than 400%. If a nonprofit reports impact but doesn't meet the benchmark for cost-effectiveness, it earns a score of 50.
Determination
Highly cost-effective
Why We Could Be Wrong
- The outcome could oversimplify total impact. Using "a night of shelter" as the metric of analysis may obscure differences in the quality of shelters, such as safety. It also does not capture beneficiaries diverted from entering the shelter system after receiving advice from shelter staff on, say, tenants' rights.
- There could be multiple important outcomes not captured in our analysis.
- The nonprofit may be spending additional money in order to serve harder-to-reach and/or particularly valuable populations.
- In the absence of better data, we assume uniform counterfactual rates for programs, at the risk of masking variation across nonprofits.
- Our estimates rely on data made public by the nonprofit on its website, annual reports, financial statements and Form 990s.
- We only analyze programs that meet our criteria. As a result, this report may not fully reflect the impact of the nonprofit.
- We do not assess what explains the nonprofit's cost-effectiveness.
Analysis Details
Analysis conducted in 2019 by ImpactMatters. An analyst searched the Form 990s, annual reports, audited financials and the website of New London Homeless Hospitality Center Inc. to calculate impact and rate cost-effectiveness. A second analyst conducted quality control.
Additional Information
Unscored
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Largest Programs
New London Homeless Hospitality Center Inc. reported its three largest programs on its FY 2019 Form 990 as:
$711,964
Spent in most recent FY
43%
Percent of program expenses
TO PROVIDE A PLACE OF HOSPITALITY FOR THE HOMELESS. THE GOAL IS TO PROVIDE A PLACE OF REST AND SAFETY IN A SETTING THAT IS WELCOMING AND DIGNIFIED. DURING THE DAY, THE CENTER OFFERS A HOSPITALITY CENT ... (More)
$155,491
Spent in most recent FY
9%
Percent of program expenses
THE THRIFT SHOP SELLS DONATED GOODS AND PROCEEDS FROM THE SHOP HELP SUPPORT THE CENTER'S PROGRAMS. THE STORE ALSO PROVIDES EMPLOYMENT AND TRAINING OPPORTUNITIES FOR THE CENTER'S GUESTS.
$786,122
Spent in most recent FY
47%
Percent of program expenses
HOUSING IS TO PROVIDE RESIDENTIAL LIVING FOR THE HOMELESS.
Leadership & Adaptability
Charity Navigator will provide an assessment of the organization’s leadership capacity, strategic planning, and the ability to readily innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization’s mission.
Leadership & Adaptability Score
BETA
Coming Soon
Encompass Rating Beta V3 does not provide an evaluation of the organization's leadership and adaptability.
Culture & Community
Charity Navigator provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.
Culture & Community Score
BETA
Not Scored
This organization is not eligible for a Culture & Community score. See report below to find out why.
Encompass Rating Beta V3 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices. (See report below.) Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon. Other metrics will be added later in the year.
Culture & Community Report
Not Scored
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Constituent Feedback
Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.
Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.
Analysis and Research
Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.
Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.
Nonprofit Comment
Before publishing, we ask every nonprofit we can to review our work, offer corrections and provide a comment.
This nonprofit did not provide a comment