LCH Health and Community Services

LCH's mission is to improve the health and well-being of people and communities by providing high-quality healthcare, resources, and social services.

LCH will set the highest possible standard for community health and wellness by creating and sustain

Goal One: I. LCH’s Infrastructure: Strengthen and modernize LCH’s infrastructure to ensure sustainability and scalability.

Goal Two: II. LCH’s People: Sustain and grow a culture of strong support, high expectations, accountability, and teamwork.

Goal Three: III. Ideal Patient Experiences: Ensure ideal patient experiences through continual improvements in processes, systems, and offerings.

LCH participated in organizational training provided by ITLN, The Happiness Advantage: Leading with Optimism in Challenging Times. The goals include: (1)Embed positivity interventions into LCH’s daily operations. (2) Build a collective confidence so that staff teams take ownership over new mindsets, routines, and ways of working. (3) Mobilize optimism and joy in work through supportive networks and team-based learning to help staff regain balance. This training has shown, for organizations similar in scope and size to LCH, for the staff: Ability to embrace change – improved by 20.7%, Burnout – dropped by 7.6%, Optimism – improved by 11.3%, 'Overall, I feel things at work are great. I am happy' – improved by 14%. The executive and management teams experienced: Ability to embrace change – improved by 26.5%, Burnout – dropped by 23.5%, Optimism – improved by 28.9%. LCH is investing in our ability to be agile, reduce burnout and support our employees and patients.

During the pandemic, LCH was a beacon of hope for our community. Our Outreach team switched from presenting at schools and community centers to setting up vaccination tents and test kit distribution sites. Our providers and clinical staff donned PPE and protective gear and cared for our community. LCH never closed our doors. Our team worked tirelessly to pivot to emergency Covid-19 protocols and still provide essential primary care to our patients. Beginning in the spring, the team pivoted yet again. This time to understanding the needs of our community as the pandemic began to lessen it's impact on the daily lives of southern Chester County. LCH’s clients face several barriers to good health, including lack of health coverage, language barriers, poverty, low education, and lack of transportation in this largely rural part of Chester County. Recognizing the need for care services and difficulties navigating the barriers to care, LCH Health and Community Services implemented free health screenings in our community. To stay healthy, it is so important to keep annual check-up appointments with your doctor. At LCH, we understand that people face barriers to care, such as time, cost, and transportation. That is why we developed community health screenings. We send an LCH care team out to remote locations to provide efficient health screenings to employees of local companies and to non-profit community service partners at no cost. It’s a win-win that helps people stay healthy and strong!