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Kennett Square PA | IRS ruling year: 1982 | EIN: 23-2041915
Organization Mission
LCH's mission is to improve the health and well-being of people and communities by providing high-quality healthcare, resources, and social services.
Great
This charity's score is 99%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores, weighted as follows: 33% Accountability & Finance, 50% Impact & Results, 8% Leadership & Adaptability, 10% Culture & Community. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Charity Navigator's ratings previously did not consider Leadership & Adaptability, Culture & Community, or Impact & Results. The historic rating mainly reflects a version of today’s Accountability and Finance score. More information on our previous rating methodologies can be found on our rating methodology page.
| Date Published | Overall Rating | ||
| 9/1/2021 | | ||
| 6/1/2020 | | ||
| 6/1/2019 | | ||
| 7/1/2018 | | ||
| 9/1/2017 | | ||
| 8/1/2017 | | ||
This organization received multiple star ratings within this fiscal year, due to an update to its Accountability and Transparency data and/or the receipt of an amended Form 990. | |||
| 6/1/2016 | | ||
| 10/1/2015 | | ||
| 11/1/2014 | | ||
| 9/1/2013 |  | ||
Score
Most Recent Fiscal Year:
FY 2022
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
Learn more
Full Credit
Partial Credit
No CreditMajority Independent Board Members - 100% independent members8 out of 8 points Majority Independent Board Members - 100% independent members8 out of 8 points
Industry professionals strongly recommend an independent governing body to allow for full deliberation and diversity of thinking on governance and other organizational matters. We check to see that a majority of board members are identified as independent on their tax form.
Source: IRS Form 990
Independent Board Size - 19 independent members7 out of 7 points Independent Board Size - 19 independent members7 out of 7 points
Industry professionals strongly recommend an independent governing body to allow for full deliberation and diversity of thinking on governance and other organizational matters. For most organizations, we check to see if the organization has at least three independent board members. For large, donor-funded organizations, we check to see if the organization has at least five independent board members
Source: IRS Form 990
Financial Statements - Audit and Oversight Committee15 out of 15 points Financial Statements - Audit and Oversight Committee15 out of 15 points
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
| Total Revenue Amount | Expectation to Receive Credit |
| $2 million or higher and 40% or higher donor support | Expected to complete an audit and have an audit oversight committee |
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Material Diversion of Assets - None10 out of 10 points Material Diversion of Assets - None10 out of 10 points
A diversion of assets — any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft — also can seriously call into question a charity's financial integrity. We review the charity's most recent IRS Form 990 to see if the charity has reported any diversion of assets.
Source: IRS Form 990
Full CreditPartial CreditNo CreditWebsite Listed on Tax Form - Listed2 out of 2 points Website Listed on Tax Form - Listed2 out of 2 points
Charity Navigator looks for a website on the IRS Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Conflict of Interest Policy - Listed4 out of 4 points Conflict of Interest Policy - Listed4 out of 4 points
Charity Navigator looks for the existence of a conflict of interest policy on the IRS Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Whistleblower Policy - Listed4 out of 4 points Whistleblower Policy - Listed4 out of 4 points
Charity Navigator looks for the existence of a whistleblower policy per the IRS Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Document Retention and Destruction - Listed4 out of 4 points Document Retention and Destruction - Listed4 out of 4 points
Charity Navigator looks for the existence of a document retention and destruction policy per the IRS Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Documents Board Meeting Minutes - Yes2 out of 2 points Documents Board Meeting Minutes - Yes2 out of 2 points
Charity Navigator looks to confirm on the IRS Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Full CreditPartial CreditNo CreditTax Form Posted on Nonprofit's Website - Listed4 out of 4 points Tax Form Posted on Nonprofit's Website - Listed4 out of 4 points
For almost all charities, we check the charity's IRS Form 990 to see if it discloses that the Form 990 is available on the charity's website. As with the audited financial statement, donors need easy access to this financial report to help determine if the organization is managing its financial resources well.
Source: IRS Form 990
Full CreditPartial CreditNo CreditLiabilities to Assets: Ratio - 11.00%15 out of 15 points Liabilities to Assets: Ratio - 11.00%15 out of 15 points
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent IRS Form 990). This ratio is an indicator of an organization's solvency and/or long-term sustainability.
Source: IRS Form 990
Program Expense: Ratio - 85.29%25 out of 25 points Program Expense: Ratio - 85.29%25 out of 25 points
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three IRS Forms 990). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Ronan Gannon, Ceo
$135,224
Pia Mccann, Board Chair
Compensation not entered
John Rafferty, Vice Chair
Compensation not entered
James Curtis, Secretary
Compensation not entered
Jorge Duchini, Treasurer
Compensation not entered
Source: IRS Form 990 (page 7), filing year 2022
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (LCH Health and Community Services) or EIN (232041915) in the 'Search Term' field.
Score
This beacon estimates the actual impact a charity has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.
Learn more
Program
Dental Services
Activities
This rating was generated using data acquired from Impact Genome. For more information on this organization visit Impact Genome.
Program Type
Healthcare Access and Advocacy
Beneficiaries Served
For more information on the beneficiaries this program targets and to see the organization's Impact Genome profile visit Impact Genome.
Program Geography
United States
Time Period of Data
7/2022-6/2023
Outcomes: Changes in the lives of those served by a nonprofit. They can be caused by the nonprofit.
Costs: The money spent by a nonprofit and its partners and beneficiaries.
Impact: Outcome caused by a nonprofit relative to its cost.
Cost-effectiveness: A judgment as to whether the cost was a good use of resources to cause the outcome.
Outcome Metric
Z08.01.02: Healthcare Utilization
Outcome Data Source
Ratings are based on data the nonprofit itself collects on its work. We use the most recent year with sufficient data. Typically, this data allows us to calculate direct changes in participants' lives, such as increased income.
The nonprofit submitted data on outcomes to Impact Genome, which reviewed and verified these outcomes.
Method for Attributing Outcomes
We don't know if the observed changes were caused by the nonprofit's program or something else happening at the same time (e.g., a participant got a raise). To determine causation, we take the outcomes we observe and subtract an estimate of the outcomes that would have happened even without the program (i.e., counterfactual outcomes).
We do not have information about counterfactual outcomes. We therefore make the assumption that all recorded outcomes are attributable to the nonprofit's work.
Cost Data Source
After estimating the program's outcomes, we need to determine how much it cost to achieve those outcomes. All monetary costs are counted, whether they are borne by a nonprofit service deliverer or by the nonprofit’s public and private partners.
Program cost data are submitted by the nonprofit to Impact Genome, which reviewed and verified those costs.
Cost Calculation
This organization had a total program budget of $768,633 between 7/2022 and 6/2023.
We calculate impact, defined as the change in outcomes attributable to a program divided by the cost to achieve those outcomes.
Impact Calculation
Not applicable based on data acquisition.
Benchmark for Rating
For details on benchmarking using acquired data visit Charity Navigator.
Determination
Highly cost-effective
Score
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
Learn more
Full CreditPartial CreditNo CreditConstituent Feedback - Data Available100/100 points Constituent Feedback - Data Available100/100 points
30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. The methodology leveraged for Constituent Feedback is based on The Core Principles of Constituent Feedback, which describes listening and responding well to feedback. Charity Navigator participates in a consortium with other feedback experts and leading nonprofit infrastructure platforms to drive Constituent Feedback's advancement, promotion, and data collection.
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
What challenges does your organization face in collecting feedback from the people you serve?
Other means
Equity Practices - Data Available85/100 points Equity Practices - Data Available85/100 points
70% of beacon score
This organization's score of 85 is a passing score. The organization reported that it is implementing 7 Equity Practices.
This assessment demonstrates the importance of implementing practices that contribute positively to an organization's overall culture, both internally and with respect to community engagement. Furthermore, equity centered frameworks and similar approaches have drawn much attention from donors, experts, and sector leaders who underscore its value to the nonprofit's overall health and capacity for mission success. Currently, the Equity Strategies Checklist assessment consists of practices and policies that promote racial equity in their operations and programs (per the Equity Strategies checklist administered by Candid). As we refine our DEI assessment, Charity Navigator partners with DEI consultants and field experts to broaden and deepen this work.
| Equity Practices (3/7) | |
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. | |
| Equity Policies and Procedures (4/7) | |
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. | |
Score
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
Full CreditPartial CreditNo CreditMission 10/10 points Mission 10/10 points
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
LCH's mission is to improve the health and well-being of people and communities by providing high-quality healthcare, resources, and social services.
Vision 10/10 points Vision 10/10 points
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
LCH will set the highest possible standard for community health and wellness by creating and sustain
Source: Nonprofit submitted responses
Goals 20/20 points Goals 20/20 points
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: I. LCH’s Infrastructure: Strengthen and modernize LCH’s infrastructure to ensure sustainability and scalability.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Two: II. LCH’s People: Sustain and grow a culture of strong support, high expectations, accountability, and teamwork.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Three: III. Ideal Patient Experiences: Ensure ideal patient experiences through continual improvements in processes, systems, and offerings.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Leadership Development 15/15 points Leadership Development 15/15 points
The nonprofit provides evidence of investment in leadership development
Describe an investment in leadership
LCH participated in organizational training provided by ITLN, The Happiness Advantage: Leading with Optimism in Challenging Times. The goals include: (1)Embed positivity interventions into LCH’s daily operations. (2) Build a collective confidence so that staff teams take ownership over new mindsets, routines, and ways of working. (3) Mobilize optimism and joy in work through supportive networks and team-based learning to help staff regain balance. This training has shown, for organizations similar in scope and size to LCH, for the staff: Ability to embrace change – improved by 20.7%, Burnout – dropped by 7.6%, Optimism – improved by 11.3%, 'Overall, I feel things at work are great. I am happy' – improved by 14%. The executive and management teams experienced: Ability to embrace change – improved by 26.5%, Burnout – dropped by 23.5%, Optimism – improved by 28.9%. LCH is investing in our ability to be agile, reduce burnout and support our employees and patients.
Mobilizing for Mission 15/15 points Mobilizing for Mission 15/15 points
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
This organization mobilizes for mission in the following ways:
Strategic Partnerships
Networks of Collective Impact Efforts
Raising Awareness
Community Building
Policy Advocacy
What are this organization’s external mobilizaton efforts?
LCH aims to provide our community and our patients with the tools and partnerships needed to strengthen their foundation in health as well as their foundation in our community. LCH has a Community Engagement, Outreach and Education team that works tirelessly to build connections in our community. They play an integral role in leading strategic initiatives collaborating with LCH staff, LCH members, volunteers, and a very wide range of community partners (including other nonprofits, local businesses, and educational institutions) to captivate and motivate the community to support LCH’s mission. LCH also hosts a Social Assistance team of caseworkers. Our team of application counselors, resource specialists, case managers, and lawyers work with the community to support families in need of health insurance, information and referrals, public benefits, and legal consultation. Our LCH Board is patient directed with 50% of board members also receiving care.
Adaptability Story 30/30 points Adaptability Story 30/30 points
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
During the pandemic, LCH was a beacon of hope for our community. Our Outreach team switched from presenting at schools and community centers to setting up vaccination tents and test kit distribution sites. Our providers and clinical staff donned PPE and protective gear and cared for our community. LCH never closed our doors. Our team worked tirelessly to pivot to emergency Covid-19 protocols and still provide essential primary care to our patients. Beginning in the spring, the team pivoted yet again. This time to understanding the needs of our community as the pandemic began to lessen it's impact on the daily lives of southern Chester County. LCH’s clients face several barriers to good health, including lack of health coverage, language barriers, poverty, low education, and lack of transportation in this largely rural part of Chester County. Recognizing the need for care services and difficulties navigating the barriers to care, LCH Health and Community Services implemented free health screenings in our community. To stay healthy, it is so important to keep annual check-up appointments with your doctor. At LCH, we understand that people face barriers to care, such as time, cost, and transportation. That is why we developed community health screenings. We send an LCH care team out to remote locations to provide efficient health screenings to employees of local companies and to non-profit community service partners at no cost. It’s a win-win that helps people stay healthy and strong!
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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