Mission: Community Volunteers in Medicine (CVIM) provides compassionate primary medical and dental care and health education to people in the Chester County region who lack a ... (More)

Community Volunteers in Medicine is a 501(c)(3) organization, with an IRS ruling year of 1998, and donations are tax-deductible.

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Contact Information

  http://www.cvim.org

  300B Lawrence Drive
West Chester PA 19380 

  610-836-5990


 Important note on the timeliness of ratings

The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Financial and Accountability & Transparency score for Community Volunteers in Medicine is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.

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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 97.12, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2020, the latest year published by the IRS. 

View this organization’s historical ratings.


Back to Overall

Star Rated Report

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Program Expense

Program Expense Ratio

89.4%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

4.8%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

5.7%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

6.0%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.06


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

2.09 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

5.93%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Maureen Tomoschuk, President & CEO

$206,754 (2.62% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Health clinic (BMF activity code: 154)


Foundation Status:

Hospital or medical research organization 170(b)(1)(A)(iii) (BMF foundation code: 12)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Community Volunteers in Medicine reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Staffing

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

CVIM is able to operate through the help of 300-400 volunteers a year. Due to the pandemic CVIM asked volunteers to stay home for some time to protect their health and the number of people in the building. In order to continue operating we had to increase hours for existing paid staff. CVIM applied for and received a PPP loan, which has since been forgiven and recognized as revenue in our financial statements. Our financial statements also reflected significantly decreased amounts of donated services provided by volunteers and our local health system partners.


How COVID-19 impacted the organization's delivery of programs:

As a healthcare provider, the pandemic affected all of our programs and services. We never closed, but operations have adapted to pandemic conditions continuously since March of 2020. For the first few months, only urgent medical and emergency dental visits took place in the clinic. We adopted telehealth technology quickly and continue to use it where appropriate. Services offered at two satellite locations were suspended -- for a few months at one site, and for more than a year for the program we provide within a local Senior Center. The biggest impact on programs is the diminished availability of volunteers, who provide the majority of services offered by CVIM. Many volunteers have now returned to service, but our volunteer corps is roughly 80% of pre-pandemic levels.


How this organization adapted to changing conditions caused by COVID-19:

CVIM adapted in many ways. We adopted telehealth technology quickly and continue to use it for patient interaction where appropriate. Facility modifications as well as enhanced safety and sanitation protocols are still necessary to maintain a safe environment. Fundraising tactics also switched to virtual donor engagement options, as did Board and committee meetings. Staffing was adjusted and enhanced to compensate for the decreased availability of volunteer services.


Innovations the organization intends to continue permanently after the pandemic:

Telehealth is here to stay! It doesn't work for all patient interactions, but has proven to be especially successful in our behavioral health program, with diabetes education, for nutrition counseling, and for eligibility screenings.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
8/3/20212020 97.12
6/1/20202019 92.92
7/1/20192018 100.00
7/1/20182017 100.00
8/1/20172016 100.00
9/1/20162015 95.41
7/1/20162015 94.60

This organization received multiple star ratings within this fiscal year, due to an update to its Accountability and Transparency data and/or the receipt of an amended Form 990.

6/1/20162014 100.00
Rating Version: 2.0
9/1/20152014 99.26
7/1/20142013 97.85
12/20/20132012 99.27
7/1/20132012 97.08
5/1/20132012 92.18

Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Community Volunteers in Medicine cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Community Volunteers in Medicine ? Join the waitlist for an updated Impact & Results score.


Back to Overall

Additional Information

Unscored

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Largest Programs

Largest Programs



Community Volunteers in Medicine reported its largest program on its FY 2020 Form 990 as:


$7,057,523

Spent in most recent FY

100%

Percent of program expenses


CVIM STAYED IN OPERATION WHILE OTHER BUSINESSES WERE FORCED TO CLOSE DOWN DUE TO THE PANDEMIC. CVIM CONTINUES SERVING IN RESPONSE TO THE IMMENSE COMMUNITY NEED. 5,000 ADULTS, CHILDREN AND SENIORS WERE ... (More)


Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Community Volunteers in Medicine is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


Back to Overall

Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


CVIM provides free, high-quality healthcare to uninsured, working people with low incomes in the Chester County region, helping them live healthy, productive lives.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Everyone in our region has access to high quality healthcare delivered with compassion.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Enhance patient access to care by streamlining our eligibility process, addressing patient transportation obstacles, and expanding staffing for programs with waiting lists.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Increase sustainable revenue and expand the donor base.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Goal Three: Document health outcomes.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

CVIM encourages and provides resources for staff at all levels to participate in healthcare conferences and workshops related to their professional roles and personal development. CVIM provides access to Continuing Medical Education (CME) courses for clinical staff and volunteers.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Thought Leadership

  • Raising Awareness

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

CVIM's mobilizes skilled volunteers and leverages strategic community partnerships to deliver high quality, free healthcare to low-income, uninsured individuals. A large range of services are available at our healthcare center. We partner with local health systems to deliver advanced medical services such as laboratory testing, diagnostic imaging, surgery, and cancer care. Satellite locations at other local organizations increase access to underserved populations such as low-income seniors and our local Hispanic community. Comprehensive services are made possible through these partnerships. CVIM demonstrates thought leadership by participating in state and national associations including the National Association of Free and Charitable Clinics. As one of the largest volunteer-driven free clinics, we are often asked to present at conferences and to host visits from newer and smaller clinics seeking best practices. CVIM maintains a strong social media presence.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


CVIM remained open throughout the COVID-19 pandemic, providing services in new and creative ways, determined to guide our patients through the crisis. We adjust operations constantly as the pandemic evolves. In the early months of the pandemic, volunteers observed the stay-at-home order while the staff redeployed to keep CVIM open and provide the most critical services. Once we understood more about the virus and could make our clinical space safe, volunteers gradually began to return to service last summer. We currently estimate that our volunteer corps is at approximately 80% of pre-pandemic levels. Operating during COVID times is more expensive for CVIM due to new requirements for PPE, sanitation, and social distancing, plus the need to compensate for decreased volunteer availability with an increase in paid staff hours. Specific examples of adaptations include facility modifications, a near instantaneous adoption telehealth methodologies, new COVID-related education and outreach strategies, and increased supplementary social services. We extended patient eligibility status and loosened work requirements due to the economic crisis. Dispensary operations were adapted and prioritized to ensure that chronic disease patients continued to receive medications needed to maintain their health and avoid a crisis that might lead them to the emergency room or hospital. One of CVIM’s bilingual nurse practitioners came out of retirement to serve as our primary COVID case manager. We access testing and hospital-based treatment for patients through local health system partnerships. Bilingual volunteers help with phone outreach for COVID education and contact tracing. One of our top priorities now is COVID-19 vaccination for our patients. As a trusted partner for vulnerable community members, we take seriously our responsibility to educate them and provide convenient access to vaccination , to keep our patients healthy and our community safe.

Source: Nonprofit submitted responses

Additional Information

Unscored

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Organization Leadership

Organization Leadership


Maureen Tomoschuk

President & CEO

John Garvey

Chair

Previous: Leadership & Adaptability

...   Culture & Community


This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.


Culture & Community Score

Not Currently Scored

Community Volunteers in Medicine is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback or Diversity, Equity, & Inclusion data. Nonprofit organizations are encouraged to fill out the How We Listen and Equity Practices sections of their Candid profile.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


Back to Overall

Culture & Community Report

Unscored

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Constituent Feedback

Diversity, Equity, & Inclusion


This organization has not provided information regarding the diversity, equity and inclusion (DEI) practices it is presently implementing. As such, the organization has not earned a score on this metric. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.


Methodology


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.


Learn more about the methodology.

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.



Methodology


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Learn more about the methodology.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.


Constituent Feedback


Diversity, Equity, and Inclusion

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