Mission: The mission of Best Friends is to end the killing in America's animal shelters and create a time when there are No More Homeless Pets. We do this by building communi ... (More)

Best Friends Animal Society is a 501(c)(3) organization, with an IRS ruling year of 1971, and donations are tax-deductible.

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Contact Information

  http://www.bestfriends.org

 5001 Angel Canyon Road
Kanab UT 84741  

  435-644-2001


You are viewing this organization's new Charity Navigator profile page. To view the legacy version, click here.

Star Rating System


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Needs Improvement

This charity's score is 79.19, earning it a 2-Star rating. Charity Navigator believes donors can "Give with Confidence" to charities with 3- and 4-Star ratings.

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

This organization has issued a response to this ratingView this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

68.9%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

11.6%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

19.3%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

35.7%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.19


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.86 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

2.68%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts include salary, cash bonuses, and expense accounts. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. Read the IRS policies for compensation reporting



STEPHEN HOWELL, COO/CFO

$254,644


GREOGORY CASTLE, CEO EMERITUS/BOARD MEMBER

$238,330


JULIANNE CASTLE, CEO

$210,226


VALERIE DORIAN, CHIEF DEVELOPMENT OFFICER

$207,414


KAREN GALLARDO, SR. DIRECTOR, MAJOR AND PLANNED GIVING

$205,143


Source: IRS Form 990 (page 7), filing year 2019

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Prevention of cruelty to animals (BMF activity code: 913)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Best Friends Animal Society reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Staffing

  • In a typical year, our programs and events rely on more than 500,000 volunteer hours, but social distancing precautions, health risks, and stay-at-home orders created volunteer shortages.


How COVID-19 impacted the organization's operations financially:

Best Friends’ fiscal year that ended September 30, 2020 began with a strong balance sheet and plans for capital expansion and operational growth. As the pandemic took shape midway through the year there was financial uncertainty with the closing of our hotel, Sanctuary visitor operations, and lifesaving facilities across the country. We crafted contingency plans and implemented a hiring and wage freeze, cancelled events, and reduced spending in areas with the lowest potential to negatively impact our critical lifesaving work. In the second half of the year, fundraising revenue remained strong thanks to our loyal supporters and we ended the year with overall revenue higher than the prior year, though it was below budget due to lower non-fundraising revenue. The spending measures put in place early allowed reduced expenses to offset the revenue shortfall such that we ended with nearly a break-even operational year and added to net assets through capital fundraising and investment income.


How COVID-19 impacted the organization's delivery of programs:

From adoptions and spay/neuter surgeries to events and volunteer engagement, the work of Best Friends Animal Society, at its core, is based on in-person interactions. The COVID-19 pandemic challenged our lifesaving work on a scale we have never seen. Like most organizations, Best Friends was forced to temporarily close the doors of its lifesaving centers and sanctuary to the public, which presented logistical barriers to saving lives. In a typical year, our programs and events rely on more than 500,000 volunteer hours, but social distancing precautions, health risks, and stay-at-home orders created volunteer and staff shortages. The need to conserve personal protective equipment (PPE) halted non-urgent veterinary procedures in many places, which led to a suspension or drastic reduction in spay/neuter services that created a backlog of unaltered dogs and cats.


How this organization adapted to changing conditions caused by COVID-19:

-Distributed $2 million in relief funds through the Rachael Ray Save Them All Grants COVID-19 Relief Program to 202 animal welfare groups. -Shifted to virtual pet adoptions with curbside pickup, including a national online adoption event that found homes for more than 1,700 dogs and cats. -Expanded foster home networks to get homeless pets out of shelters and into homes as staff and volunteer shortages grew. -Worked with other organizations to establish pet food distribution centers and provide food to communities in need across the country. -Created a toolkit that guides shelters and veterinarians on how they can take full advantage of new telemedicine resources. -Launched #SpayTogether, an initiative of 27 organizations working to address the backlog of spay/neuter surgeries through on-the-ground assistance, training, and discounted veterinary supplies. -Encouraged people to help their neighbors and their pets during shelter-in-place orders through community kindness cards.


Innovations the organization intends to continue permanently after the pandemic:

Through the pandemic, a transformational vision for animal sheltering accelerated from a pilot phase to a widespread solution. For years, Best Friends has championed the belief that the best animal shelter is a compassionate community – a model we call “community-supported sheltering.” Despite the challenges of the pandemic, we have seen tremendous increases in shelter save rates, pet adoptions, foster homes, and community engagement. COVID-19 emphasized that solving pet homelessness won’t happen only inside a building. While animal shelters will always play critical roles in their communities, the answer isn’t putting more animals in them to house long term. When the call went out to take up the slack created by pandemic-related shelter closings, the public responded. The pandemic created a unique opportunity to make the community-supported sheltering model the new standard in animal welfare. As communities reopen, we intend to build on the gains we made during the pandemic.


Official Charity Response


Our supporters' trust is very important to us. For this reason, we pride ourselves on being transparent about how donations are used to help the animals.  The primary driver of our rating reduction from 3-star in 2018 to 2-star in 2019 is due to the program growth measurement.  In 2017 we activated a large-scale animal rescue operation in Texas in response to Hurricane Harvey, resulting in significantly higher program expenses that year. In addition, and somewhat related to that event, we also experienced a large increase in contribution revenue that year due to the generosity of donors supporting our Hurricane Harvey work and Best Friends more broadly.  Because of the growth of our revenue and related program spending in 2017 as compared to our program spending in 2019, the lack of program growth as measured by the calculation is enough to cause us to drop just below the 3 star threshold in 2019. We are continually ensuring that we are as efficient as we can be, and we want people to be confident that when they give to Best Friends Animal Society, that every dollar you give to us is going as far as it possibly can to save more lives. You can find additional details about how we put donor dollars to work at the financial information section of our website.   

Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
2/1/20212019 79.19
2/1/20202018 81.92
3/1/20192017 88.75
3/1/20182016 87.00
12/1/20162015 87.20
6/1/20162013 89.40
Rating Version: 2.0
3/1/20162013 90.67
7/1/20152013 83.89

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

6/1/20142012 87.30
6/1/20132011 91.11
2/1/20122010 91.11
9/20/20112009 82.90
Rating Version: 1.0
10/1/20102009 81.04
11/1/20092008 90.71
2/1/20092007 85.27
5/1/20082006 80.31
12/1/20062005 84.75
10/1/20052004 85.35
9/1/20042003 82.60
8/1/20032002 85.68
10/15/20022001 87.76
4/15/20022000 82.20

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Best Friends Animal Society cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Best Friends Animal Society? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Best Friends Animal Society reported its two largest programs on its FY 2019 Form 990 as:


$21,789,484

Spent in most recent FY

33%

Percent of program expenses


ANIMAL CARE ACTIVITIES (SANCTUARY) - SEE SCHEDULE O


$43,616,531

Spent in most recent FY

66%

Percent of program expenses


INITIATIVES, PROGRAM CITIES, EMERGENCY RESPONSE, NETWORK PARTNERS AND OTHER NATIONAL OUTREACH - SEE SCHEDULE O


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Best Friends Animal Society is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


The mission of Best Friends is to end the killing in America's animal shelters and create a time when there are No More Homeless Pets. We do this by building community programs and partnerships across the nation.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Best Friends is leading the no-kill movement by running lifesaving community programs for dogs and cats, providing support and training for animal shelters and rescue groups, and mobilizing community members on behalf of pets in need across the country. No-kill means saving every dog and cat in a shelter who can be saved. It means healing the animals who can be healed, treating behaviors that can be treated and prioritizing safety and a high quality of life for both pets and people in our communities. When shelters and communities follow no-kill principles, every animal is recognized as an individual and a life worth saving. For more than 35 years, Best Friends has worked to save pets across the country and this work has helped reduce the number of cats and dogs killed in America’s shelters from an estimated 17 million in 1984 to approximately 347,000 today. Like you, we believe each of these wet noses and wagging tails has the right to live a long and happy life.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Saving Lives: Pioneering new approaches to saving lives and continuing to develop and test lifesaving tactics and technologies that will better inform the work to end the killing of pets in shelters.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Support shelters: customized technical assistance, capacity-building support and financial assistance with 300-plus expert trainers working to deliver a range of tools to transform animal sheltering.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Mobilizing the Public: Focus on true systemic change to achieve more lifesaving outcomes. Use the power of legislation and community engagement to inspire and sustain community-supported sheltering.

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

During the past 18 months, we have continued to develop new and existing Managers and Leaders within the organization. Managers who are newly promoted or who are hired into the organization in a leadership capacity, have access to a self-paced, online New Manager Onboarding program, released in 2021. The program delivers key concepts and skills needed for successfully managing, while emphasizing how to lead others in alignment with the organization’s values. Managers may also pursue a spot in the ongoing Management Development Program. This multi-month program combines virtual, in-person and experiential learning to build and practice the skills needed to be an effective, people-centric leader. Managers are provided monthly training sessions on key concepts such as accountability, delegation, building trust, performance management, managing stress and conflict management. All managers have access to internal and external certified coaches to support them in leading others.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

Best Friends formed the 2025 Action Team, a community-driven, grassroots movement made up of individuals and organizations working together to save more dogs and cats across the country. With more than 30,000 volunteer members and growing, the 2025 Action Team pools collective energy to advance local, statewide and national change for the animals. This is accomplished through advocacy training, self-serve resources and individual coaching. Alongside Action Team members, Best Friends works to shape new legislation, spearhead pet-friendly bills and repeal outdated laws that harm animals. When we begin working with a shelter partner, we perform an assessment of local and state laws to identify policies and ordinances that are counterproductive to lifesaving. Passionate community members help us generate and leverage political will that makes necessary policy changes possible. We are forging strategic partnerships with organizations outside of animal welfare to advance our mission.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


From adoptions and spay/neuter surgeries to events and volunteer engagement, the work of Best Friends Animal Society, at its core, is based on in-person interactions. Like most organizations, Best Friends was forced to temporarily close the doors of its lifesaving centers and sanctuary to the public in 2020, which presented logistical barriers to saving lives. In a typical year, our programs and events rely on more than 500,000 volunteer hours, but social distancing precautions, health risks, and stay-at-home orders created volunteer and staff shortages. The need to conserve personal protective equipment (PPE) halted non-urgent veterinary procedures in many places, which led to a suspension or drastic reduction in spay/neuter services that created a backlog of unaltered dogs and cats. To address these external challenges, we shifted to virtual pet adoptions with curbside pickup, including a national online adoption event that found homes for more than 1,700 dogs and cats. We expanded foster home networks to get homeless pets out of shelters and into homes as staff and volunteer shortages grew - over 9,300 cats and dogs were fostered in 2020 in 4,758 foster homes. Overall foster homes increased by 43% and Salt Lake City saw a 135% increase in foster homes from fiscal year 2019 to fiscal year 2020. Best Friends also participated in #SpayTogether, an initiative of 27 organizations working to address the backlog of over 50,000 spay/neuter surgeries through surgery support grants, on-the-ground assistance, training in high-quality, high-volume spay/neuter surgeries, and discounted veterinary supplies and services to shelters and veterinary clinics affected by COVID-19. As an organization, Best Friends will continue to pioneer new approaches to saving lives and continue to develop and test lifesaving tactics and technologies that will better inform the work to end the killing of pets in shelters.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by Best Friends Animal Society is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Note: The organization did not respond to this question.


How is your organization using feedback from the people you serve?

Note: The organization did not respond to this question.


With whom does your organization share the feedback you got from the people you serve?

Note: The organization did not respond to this question.


What challenges does your organization face in collecting feedback from the people you serve?

Note: The organization did not respond to this question.


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Note: The organization did not respond to this question.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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