Community Tech Network
Community Tech Network
1390 MARKET ST STE 200
San Francisco CA 94102-5404
San Francisco CA | IRS ruling year: 2008 | EIN: 26-2119465
Uniting organizations and volunteers to transform lives through digital literacy
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1390 MARKET ST STE 200
San Francisco CA 94102-5404
San Francisco CA | IRS ruling year: 2008 | EIN: 26-2119465
Uniting organizations and volunteers to transform lives through digital literacy
Ratings are calculated from one or more beacon scores. Currently, we require either an Accountability & Finance beacon or an Impact & Results beacon to be eligible for a Charity Navigator rating. Note: The absence of a rating does not indicate a positive or negative assessment; it only indicates that we have not yet evaluated this organization.
See rating report below to learn why this organization is not currently eligible.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
Community Tech Network cannot currently be evaluated by our Accountability & Finance methodology because they have e-filed less than three full IRS Form 990s in the past six fiscal years
We recognize that organizations may skip e-filing on certain years, while otherwise meeting our methodology. However, we do not believe it appropriate to rate an organization based on this limited amount of data.
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This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Source: IRS Form 990 (page 7), filing year 2019
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Activity data not reported from the IRS
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Community Tech Network) or EIN (262119465) in the 'Search Term' field.
Not Currently Scored
Community Tech Network cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Community Tech Network reported its three largest programs on its FY 2019 Form 990 as:
Spent in most recent FY
Percent of program expenses
Digital Skills Training: Raising the level of digital literacy - CTN works with community partners to provide free access to computers, the internet and skilled instructors. However, with the rise in ... (More)
Digital Skills Training: Raising the level of digital literacy - CTN works with community partners to provide free access to computers, the internet and skilled instructors. However, with the rise in ownership of tables and smart phones - among seniors in particular - many training sessions now help people optimize the use of their own device. (Less)
Spent in most recent FY
Percent of program expenses
Tech Training Solutions: Our digital inclusion experience means we're uniquely positioned to help engage with the community in ways that further our digital inclusion mission. We are hired by local go ... (More)
Tech Training Solutions: Our digital inclusion experience means we're uniquely positioned to help engage with the community in ways that further our digital inclusion mission. We are hired by local government agencies, nonprofits and for-profit companies t (Less)
Spent in most recent FY
Percent of program expenses
Connect @ Home: CTN works in partnership to help low-incomes families and older adults get connected to internet at home.
Community Tech Network has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
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30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
Community Tech Network envisions an Internet with equitable access to inclusive and diverse content and technical support. We believe that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage. As public services and essential information are increasingly moving online, many people are left without access. All too often, America’s broadband internet gaps mirror its racial gaps. Given the health and equity benefits we know that broadband can deliver to people and communities, this disparity is unacceptable. Community Tech Network supports and empowers communities of color through equal access to affordable broadband and the digital skills to use it.
How is your organization collecting feedback from the people you serve?
Focus groups or interviews (by phone or in person), Case management notes, Constituent (client or resident, etc.) advisory committees
How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?
We have expanded our program to become capacity building and direct services. We have become experts in helping community partner's clients get access to low-cost broadband and teach digital literacy in 8 languages. The client input directly affects our customization of programs for them. We are building out other programs as a result of their input. We become respected partners,
What challenges does your organization face in collecting feedback from the people you serve?
We don't have any major challenges to collecting feedback
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
In 2020 Community Tech Network (CTN) pivoted its business model within 6 weeks of the pandemic striking. Older adults were no longer able to go to libraries, labs, senior centers, or senior housing for in-person digital literacy training. With the SF Office of Aging support, CTN moved to remote-only training. CTN helped senior learners get low-cost broadband, we provided an internet-capable device, up to hours of digital literacy training including telehealth, and how to use zoom to say in touch with family and friends, (reducing isolation) order medications, and groceries. We aimed to protect the most vulnerable and underserved communities. Since our pilot we have expanded across the country and have added other programs base on the need of the community partner.
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 14 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Equity Practices (7/7) | |
---|---|
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. |
Equity Policies and Procedures (7/7) | |
---|---|
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. |
Community Tech Network cannot currently be evaluated by our Leadership & Adaptability methodology because we have not received data from the charity regarding its leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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