Mission: Operation Homefront builds strong, stable and secure military families so they can thrive in the communities they work so hard to protect. By connecting the American ... (More)

Operation Homefront is a 501(c)(3) organization, with an IRS ruling year of 2005, and donations are tax-deductible.

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Contact Information

  http://www.operationhomefront.org

  1355 Central Parkway South
Suite 100
San Antonio TX 78232 

  210-659-7756


You are viewing this organization's new Charity Navigator profile page. To view the legacy version, click here.

Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Good

This charity's score is 89.18, earning it a 3-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2020, the latest year published by the IRS. 

View this organization’s historical ratings.


Back to Overall

Star Rated Report

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Program Expense

Program Expense Ratio

90.0%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

4.5%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

5.4%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

6.0%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.05


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.60 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

-7.72%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Partial

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



John I. Pray, President, CEO

$447,318 (1.14% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Activity data not reported from the IRS


Foundation Status:

Organization that normally receives no more than one-third of its support from gross investment income and unrelated business income and at the same time more than one-third of its support from contributions, fees, and gross receipts related to exempt purposes.  509(a)(2) (BMF foundation code: 16)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Operation Homefront reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Revenue


How COVID-19 impacted the organization's operations financially:

In 2020 Operation Homefront's (OH) Support and Revenues for the year ended December 31, 2020 totaled $43.5 million, a decrease of 10.9% over the previous year. In-kind revenue declined as less homes were donated through our Permanent Homes for Veterans (PHV) during the year and contributed goods (Dollar Tree donations) saw a decline largely due to the COVID pandemic. Operating Expenses as of December 31, 2020 totaled $43.6 million, a year over year decrease of 13.8%, approximately $7 million. In-kind expenses also declined and accounted for 100% of the overall decrease. Deeded homes through the PHV program, which are recorded as In-Kind expenses, declined approximately $2.6 million from the prior year. The in-kind expense in contributed goods also declined partially in correlation with the revenue as previously mentioned.


How COVID-19 impacted the organization's delivery of programs:

We were able to shift our key resiliency and recurring support programs from in-person to virtual or drive-through, maintaining our ability to meet the needs military families in spite of the pandemic. The Veteran Caregiver Support program hosted virtual retreats, support groups and created three new fully virtual support groups. By combining virtual with in-person, drive-thru events that adhered to safety protocols, OH was able to serve our families in new, innovative ways to continue Star-Spangled Babies, Back-to-School Brigade, and Holiday Meals for Military events that were fun and safe for families. Our Critical Financial Assistance program broadened to include COVID-19 related requests, funding over $985,000 in assistance to help families pay essential bills such as mortgage, utilities, car payments, emergency home repairs, and food items.


How this organization adapted to changing conditions caused by COVID-19:

No one could have known 2020 would become the year of a global pandemic. As military families experienced the additional financial strain created by the COVID-19 pandemic, they continued to turn to OH for relief. When the first lockdowns went into effect in March 2020, OH quickly shifted to a remote work environment for most staff and implemented our Continuity of Operations Plan to determine key staff needed in various on-site locations to maintain the integrity of the organization. We quickly developed a robust communications plan with the initial goal of reminding the families we serve and our supporters that our unwavering commitment to our mission held firm and we were able to continue our important work. We were able to shift our key resiliency and recurring support programs from in-person to virtual or drive-through, maintaining our ability to meet the needs military families in spite of the pandemic.


Innovations the organization intends to continue permanently after the pandemic:

When the first lockdowns went into effect in March 2020, Operation Homefront quickly shifted to a remote work environment for most staff and implemented our Continuity of Operations Plan to determine key staff needed in various on-site locations to maintain the integrity of the organization. We are currently still working remotely but are strongly considering a hybrid work schedule when we return to the office in January 2022.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
8/3/20212020 89.18
9/1/20202019 87.44
2/1/20202018 89.18
2/1/20192017 89.18
6/1/20182016 95.25
3/1/20182016 93.48

This organization received multiple star ratings within this fiscal year, due to an update to its Accountability and Transparency data and/or the receipt of an amended Form 990.

3/1/20172015 96.00
7/1/20162014 97.87
6/1/20162014 97.17
Rating Version: 2.0
12/22/20152014 96.34
12/22/20142013 96.36
10/1/20132012 96.11
8/1/20122011 96.06
9/20/20112010 95.18
Rating Version: 1.0
2/1/20112009 92.03
12/1/20092008 94.11
11/1/20082007 96.25
8/1/20072006 90.72

Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Operation Homefront cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


Back to Overall

Additional Information

Unscored

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Largest Programs

Largest Programs



Operation Homefront reported its largest program on its FY 2020 Form 990 as:


$34,970,129

Spent in most recent FY

100%

Percent of program expenses


OPERATION HOMEFRONT ASSISTS MILITARY FAMILIES COPING WITH A VARIETY OF FINANCIAL CHALLENGES. THE MOST COMMON TYPES OF NEED ARE FOR SHORT-TERM RELIEF CONSISTING OF RENT/MORTGAGE ASSISTANCE, HOME/CAR RE ... (More)


Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Operation Homefront is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


Back to Overall

Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Founded in 2002, Operation Homefront (OH) is a national nonprofit organization whose mission is to build strong, stable, and secure military families so that they can thrive – not simply struggle to get by – in the communities they have worked so hard to protect. 90 percent of Operation Homefront expenditures go directly to programs that support tens of thousands of military families each year. Operation Homefront provides critical financial assistance, transitional and permanent housing, and family support services to prevent short-term needs from turning into chronic, long-term struggles. Thanks to the generosity of our donors and the support from thousands of volunteers, Operation Homefront proudly serves America’s military families.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


OH’s vision is to be the provider of choice for short-term critical financial assistance, long-term stability, and recurring support programs to military families. As we work toward our vision, we use the following core values to inform our strategy and to guide our actions: •Do What’s Right: Our actions must always reflect the best interests of the military families we seek to serve. •Respect Others: Recognizing the multiplicative power inherent in a diverse workforce, we place a priority on creating a trust-based working environment that values dignity, teamwork ,and each individual’s contribution. •Perform With Excellence: Our troops and their families work tirelessly to protect the freedoms we enjoy daily and we must stay focused on our mission, be accountable and strive to exceed their expectations. •Gratitude: As a conduit by which Americans can show their appreciation for our military, we must reflect this appreciation and be grateful to all who help us accomplish our mission.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Generate the revenue needed to accomplish our vital mission.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Invest in outreach to expand the awareness of our important work to ensure military families know how to seek assistance and donors know how to provide assistance.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Goal Three: Build a trust-based environment that allows all our staff, volunteers, board/council members, donors, and other partners-to feel valued for their individual contributions to our collective success.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Operation Homefront believes that our people are our most important resource. We incorporate development courses into each staff members annual performance plan and have mandatory recurring education through our OH University focusing on driver safety, IT security, preventing sexual harassment, active shooter, and Diversity, Equity, and Inclusion. Each year, Operation Homefront holds a Leadership Conference to bring together its managers and senior leaders to receive outside training on topics such as communication and collaboration, and to present and plan the following year. In 2021, we have launched a full Professional Development program that aims to offer professional development to all employees – with courses and resources to allow them to reach their full potential – and has partnered with Resilience-Building Leadership program to offer certified leadership training to a selected number of our staff.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

What are this organization’s external mobilizaton efforts?

Operation Homefront is a non-partisan, human services 501c3 that does not actively engage in advocacy or mobilization of audiences to effect government policy change, but as part of the White Oak Collaborative, we support the efforts of other advocacy groups.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


No one could have known 2020 would become the year of a global pandemic. As military families experienced the additional financial strain created by the COVID-19 pandemic, they continued to turn to OH for relief. When the first lockdowns went into effect in March 2020, OH quickly shifted to a remote work environment for most staff and implemented our Continuity of Operations Plan to determine key staff needed in various on-site locations to maintain the integrity of the organization. We quickly developed a robust communications plan with the initial goal of reminding the families we serve and our supporters that our unwavering commitment to our mission held firm and we were able to continue our important work. We were able to shift our key resiliency and recurring support programs from in-person to virtual or drive-through, maintaining our ability to meet the needs military families in spite of the pandemic. When the year came to close, we had fulfilled over 1,500 COVID-related requests for help, across 39 states and Puerto Rico, providing nearly $1 million in much-needed financial assistance. The Veteran Caregiver Support program hosted virtual retreats, support groups and created three new fully virtual support groups. By combining virtual with in-person, drive-thru events that adhered to safety protocols, OH was able to serve our families in new, innovative ways to continue Star-Spangled Babies, Back-to-School Brigade, and Holiday Meals for Military events that were fun and safe for families. Our Critical Financial Assistance program broadened to include COVID-19 related requests, funding over $985,000 in assistance to help families pay essential bills such as mortgage, utilities, car payments, emergency home repairs, and food items. We prerecorded video messages from OH leadership and partners so when new homeowners in our Permanent Homes for Veterans program walked through the door of their donated home for the first time, they received a personal welcome.

Source: Nonprofit submitted responses

Additional Information

Unscored

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Organization Leadership

Organization Leadership


John I. Pray, Jr.

President and CEO

Angelo Lombardi

Chair

Previous: Leadership & Adaptability

...   Culture & Community


This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.


Culture & Community Score

100

out of 100

Operation Homefront has earned a passing score. This score has no effect on the organization's Star Rating. The organization provided data about how it listens to constituents (Constituent Feedback) (see report below).

The Culture & Community Beacon is comprised of the following metrics:

  • Constituent Feedback: 100/100 (100% of beacon score)

  • Diversity, Equity, & Inclusion: Not Scored


Back to Overall

Culture & Community Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Diversity, Equity, & Inclusion


This organization has not provided information regarding the diversity, equity and inclusion (DEI) practices it is presently implementing. As such, the organization has not earned a score on this metric. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.


Methodology


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.


Learn more about the methodology.

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.



Methodology


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Learn more about the methodology.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.


Constituent Feedback


Diversity, Equity, and Inclusion

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