Mission: Pillars Community Health is a nonprofit provider of health and social services, with 11 locations in the western and southwestern suburbs of Chicago.

Our mission is to provide health, social, and educational services to build strong, healthy communities. We envision communities where all people have equal access to the care they need, when they need it. To that end, we are committed to eliminating barriers to care such as language, income, or stigma. Many of our services are available in both English and Spanish; some services are offered in Arabic. Some services are available free of charge; others are offered on a sliding fee scale (meaning the amount you pay depends on your ability to pay).

Pillars Community Health was created by the merger of Pillars and Community Nurse Health Center in January 2018. We can trace our history back to 1921 through predecessor agencies.

Pillars Community Health is a 501(c)(3) organization, with an IRS ruling year of 1942, and donations are tax-deductible.

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Contact Information

  http://www.pillarscommunityhealth.org

 23 Calendar Avenue
La Grange IL 60525 

  708-745-5277


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 93.84, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

80.8%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

16.4%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

2.7%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

28.7%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.04


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.66 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

60.80%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Kristi Catalano, Chief Medical Officer

$223,159 (1.02% of Total Expenses)


Angela Curran, Chief Executive Officer

$197,015 (0.90% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Health clinic (BMF activity code: 154)

Other school related activities (BMF activity code: 059)

Emergency or disaster aid fund (BMF activity code: 902)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Pillars Community Health reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity


How COVID-19 impacted the organization's operations financially:

Early on, the coronavirus pandemic added an additional level of financial challenges to an already precarious health care system. Pillars Community Health incurred significant technology expenses to support provision of telehealth services across service lines. This includes telehealth software subscriptions, additional laptops, printers, and hot spots for staff providing direct service remotely, increased bandwidth to support a substantially remote workforce and ongoing subscription services and applications which safeguard the safety and privacy of those receiving services via telehealth. We were able to utilize short-term grant support in some areas; primarily federal HRSA funding to support COVID-relief efforts, the PPP Loan Program and HHS Stimulus payments for some lost fee for service revenue. These temporary funding sources have been essential, but do not replace our need for ongoing operational support, particularly in light of increased need for behavioral health care.


How COVID-19 impacted the organization's delivery of programs:

As a community health care provider, we are tasked with ensuring that our most vulnerable residents, including low-income individuals and families and those experiencing homelessness, can access needed care. As an employer, we also needed to provide safety and security to our staff – many of whom faced child care challenges, were at high-risk or caring for someone at high risk from COVID 19. We quickly pivoted to a flexible telework model and all but essential staff worked from home. We relocated our DV shelter residents to alternate housing as our shelter is a dormitory-style residence. During phased re-opening, we resumed in-person medical, dental and behavioral health services including mobile crisis response, and domestic violence and sexual assault medical advocacy. HVAC was upgraded to increase air exchange rates and filtration. We made temporary modifications at our DV shelter to create more individual/family rooms.


How this organization adapted to changing conditions caused by COVID-19:

In addition to adaptation of program delivery , our response to community needs included: - Our Crisis Response Team members are staffing the Illinois DHS “Call4Calm” Text Line, which helps those struggling with pandemic-related stress. - To reduce food insecurity among those we serve, we provided $150 food cards for over 330 families in need - We continued working closely with BEDSPlus, providing medical care for those experiencing homelessness as they shelter off-site.


Innovations the organization intends to continue permanently after the pandemic:

A significant innovation has been the quick implementation of telehealth services. One of the practices we have started implementing is establishment of "telehealth suites" at each Pillars Community Health site. This will allow our clients who may not have access to appropriate technology or a private space to connect with care in a convenient and secure location. Clients will be able to schedule appointments with our clinicians, as well as specialty care, at the PCH site that is most convenient for them. The toll of COVID-19 highlights the need for providers, including PCH, to address systemic inequities and provide care in the communities we serve. We are investing resources to support diversity, equity, and inclusion as we become a trauma-informed organization. This initiative will not only enhance quality of care at PCH but will also create a model for other organizations comprehensively addressing racial justice and trauma


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
2/1/20212019 93.84
8/1/20192018 94.45
7/1/20182017 90.78
8/1/20172016 96.40
5/1/20172015 96.21
7/1/20162015 95.66

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

6/1/20162014 92.54
Rating Version: 2.0
9/1/20152014 93.26
9/1/20142013 91.15
8/1/20132012 85.92
5/1/20132012 82.78

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Pillars Community Health cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Pillars Community Health? Join the waitlist for an updated Impact & Results score.


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Additional Information

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Largest Programs

Largest Programs



Pillars Community Health reported its three largest programs on its FY 2020 Form 990 as:


$2,751,430

Spent in most recent FY

15%

Percent of program expenses


MEDICAL HEALTH CENTER SERVICES: INCLUDE COORDINATED PREVENTIVE AND ACUTE CARE, CHRONIC ILLNESS CARE AND MANAGEMENT, HEALTH EDUCATION TO PATIENTS AGES 0-90. THE MEDICAL CENTER ALSO PROVIDES INTEGRATED  ... (More)


$981,039

Spent in most recent FY

5%

Percent of program expenses


DENTAL SERVICES: INCLUDE COMPREHENSIVE, PREVENTIVE, AND RESTORATIVE ORAL HEALTH CARE, AND ORAL HEALTH EDUCATION PROVIDED BY DENTISTS AND A DENTAL HYGIENIST.


$8,472,792

Spent in most recent FY

47%

Percent of program expenses


BEHAVIORAL HEALTH SERVICES: THE ORGANIZATION IS A COMMUNITY MENTAL HEALTH CENTER AND SUPR PROVIDER LICENSED BY THE STATE OF ILLINOIS AND ACCREDITED BY CARF. THE AGENCY PROVIDES OUTPATIENT SERVICES TO  ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Pillars Community Health is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


The Pillars Community Health (PCH) mission is to improve the health of our communities and empower individuals through compassionate, whole person care.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


As we enter our second century of meeting changing community needs, we are guided by our Values Statement: To achieve our mission and work toward our vision of communities where all people have access to the care they need, when they need it: WE VALUE ACCESS to service and work proactively to remove barriers to care because we believe everyone should have access to care in their community. WE VALUE COMMUNITY and work in partnership because we believe collaboration and outreach are necessary to achieve social and health equity. WE VALUE DIVERSITY, INCLUSIVITY, AND RESPECT and will build awareness of and strive to eliminate bias within our organization and communities because we believe in each person’s inherent worth and unique contributions. WE VALUE SERVICE EXCELLENCE that improves health outcome and builds resilience because we believe each person has a right to quality care.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: 1) Strategic, integrated and equitable service growth and expansion to meet gaps in services and changing needs of the diverse communities we serve.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Demonstrably enahance quality of services

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Become an Employer of Choice in the Chicagoland area

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

2021, PCH has examined how our role as a community healthcare provider has and will continue to change. As the pandemic shone a harsh light on racial and cultural healthcare disparities experienced by families and persons of color and those living in poverty, we have been an integral partner in conversations and collaborations among health and social service providers to address healthcare and other injustices. To equip all our staff in leading these efforts, we are investing resources to support diversity, equity, and inclusion as we become a trauma-informed organization. We have completed our organizational assessment, staff small group sessions, and will be forming an internal workgroup of staff across all service lines to lead Action Plan development. This initiative will not only enhance quality of care at PCH but will also create a model for other organizations comprehensively addressing racial justice and trauma.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

What are this organization’s external mobilizaton efforts?

In addition to direct care services for our patients and clients, PCH helps our patients and community members navigate available healthcare coverages and other supportive services. Outreach staff connect both in-person and virtually with local schools, community organizations, and individuals throughout our target service area to provide information and connection to services. PCH participates in several community collaboratives; identifying needs and service gaps and sharing information and resources. We are leading a partnership with 6 other local organizations to provide outreach and education for the Cook County Public Health Dept. COVID-19 Contact Tracing Community Support Program, which includes focus on the eastern corridor of our service area (Riverside, Lyons, Berwyn). We continue targeted efforts with partners including local hospitals and other service providers, as well as a robust social media presence.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Our response to swift and significant changes in the last year include: • Quick pivot to telehealth and other virtual services. These methods of service delivery are here to stay and will help us increase access to services and engagement. • Proactive outreach to our school partners to provide ongoing support to students, parents, and staff to address challenges with e-learning, coping strategies, and unexpected stressors due to the pandemic. • Introduction of social media and video formats to present prevention, outreach, and coping services to the general population. • Opening of three COVID-19 testing sites • Staffing the Illinois Department of Human Services “Call4Calm” Text Line, . • We provided $150 food cards for families in need and continue to connect patients and clients to local food resources • Provided over 6600 COVID vaccinations for local residents

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

Pillars Community Health is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

Unscored

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Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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