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1665 ELK BLVD
Des Plaines IL 60016-4721
Des Plaines IL | IRS ruling year: 1978 | EIN: 36-2984360
TO PROVIDE HOUSING SOLUTIONS, SUPPORT SERVICES AND COUNSELING FOR SENIORS, DISABLED AND OTHERS IN NEED, PROMOTING PHYSICAL AND MENTAL WELLBEING AND ALLEVIATING ISOLA ... (More)
TO PROVIDE HOUSING SOLUTIONS, SUPPORT SERVICES AND COUNSELING FOR SENIORS, DISABLED AND OTHERS IN NEED, PROMOTING PHYSICAL AND MENTAL WELLBEING AND ALLEVIATING ISOLATION TO ENABLE THEM TO LIVE WITH DIGNITY AND INDEPENDENCE. (Less)
Ratings are calculated from one or more beacon scores. Currently, we require either an Accountability & Finance beacon or an Impact & Results beacon to be eligible for a Charity Navigator rating. Note: The absence of a rating does not indicate a positive or negative assessment; it only indicates that we have not yet evaluated this organization.
See rating report below to learn why this organization is not currently eligible.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
Center of Concern cannot currently be evaluated by our Accountability & Finance methodology because they have e-filed less than three full IRS Form 990s in the past six fiscal years
We recognize that organizations may skip e-filing on certain years, while otherwise meeting our methodology. However, we do not believe it appropriate to rate an organization based on this limited amount of data.
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This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Source: IRS Form 990 (page 7), filing year 2020
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Loans or grants for minority businesses (BMF activity code: 405)
Referral service (social agencies) (BMF activity code: 569)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Center of Concern) or EIN (362984360) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
Center of Concern reported being impacted by COVID-19 in the following ways:
Program Delivery
How COVID-19 impacted the organization's operations financially:
The Center of Concern quickly restructured traditional fundraising formats such as events and in-person activities. All fundraising needed to be completed virtually or by email/mail campaigns.
How COVID-19 impacted the organization's delivery of programs:
The Center of Concern pivoted to offer programs and services safely during COVID-19 through virtual, phone, and contactless options.
How this organization adapted to changing conditions caused by COVID-19:
The Center of Concern created clear COVID-19 guidelines in order to keep all staff, volunteers, and clients safe during program and service delivery.
Innovations the organization intends to continue permanently after the pandemic:
The Center of Concern established many new community relationships with municipalities and other nonprofit organizations and will keep building on these relationships in the future.
Not Currently Scored
Center of Concern cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Center of Concern reported its three largest programs on its FY 2020 Form 990 as:
Spent in most recent FY
Percent of program expenses
SENIOR SUPPORT AND GERIATRIC COUNSELING OFFERS SUPPORT FOR THE FRAIL ELDERLY, PERSONS WITH DISABILITIES AND CARE PARTNERS COPING WITH CHALLENGES RELATED TO AGING. CASE MANAGERS PROVIDE FREE IN-HOME AS ... (More)
SENIOR SUPPORT AND GERIATRIC COUNSELING OFFERS SUPPORT FOR THE FRAIL ELDERLY, PERSONS WITH DISABILITIES AND CARE PARTNERS COPING WITH CHALLENGES RELATED TO AGING. CASE MANAGERS PROVIDE FREE IN-HOME ASSESSMENTS, ONGOING CASE MANAGEMENT SERVICES AND ACCESS TO COMMUNITY RESOURCES TO STABILIZE "AT RISK" RESIDENTS. STAFF IS SUPPORTED BY OVER 300 VOLUNTEERS PROVIDING SERVICES TO ADDRESS ISOLATION AND HELP RESIDENTS REMAIN INDEPENDENT IN THEIR HOMES AND ACCESS AFFORDABLE HOUSING OPTIONS. WEEKLY FRIENDLY VISITS, DAILY TELEPHONE REASSURANCE CALLS, HELP WITH SHOPPING AND LIGHT HOME MAINTENANCE SERVICES ARE PROVIDED WITHOUT COST TO RESIDENTS.LICENSED COUNSELORS PROVIDE INDIVIDUAL COUNSELING SESSIONS TO SENIORS AND ADULTS OF ALL AGES TO ALLEVIATE DEPRESSION AND HELP WITH A WIDE RANGE OF DIFFICULTIES. SENIORS AND FAMILY MEMBERS RECEIVE MEDICARE AND GERIATRIC COUNSELING SUPPORT TO NAVIGATE SHORT AND LONG TERM HEALTH CARE NEEDS AND EFFECTIVE REFERRALS TO AREA RESOURCES. OVER 11,000 HOURS OF HOUSEKEEPING SERVICES WERE PROVIDED TO SENIORS THROUGH THE CENTER'S CONTRACTED "CHORE AIDE" WORKERS AND SENIOR COMPANIONS DELIVERED 60,000 OF SERVICES WITHOUT COST TO OLDER ADULTS IN SURBURBAN COOK COUNTY.THE OVERALL PROGRAM GOAL IS TO HELP OLDER ADULTS REMAIN AS INDEPENDENT AS POSSIBLE WITH ACTIVITIES TO REDUCE ISOLATION AND ADDRESS CHALLENGES RELATED TO AGING. ADULTS SEPARATED FROM FAMILY AND WISH TO REMAIN IN THEIR HOME AND/OR ARE UNABLE TO AFFORD THE RISING COSTS OF IN-HOME HEALTHCARE AND ASSISTED LIVING ARRANGEMENTS. CASE MANAGERS OFFER UNBIASED SOLUTIONS FOR RESIDENTS AND ADVOCATE FOR THE NEEDS OF OLDER RESIDENTS AS THEY NAVIGATE THE HEALTHCARE SYSTEM, OBTAIN SUPPORTIVE SERVICES, AND TRANSITION INTO ASSISTED LIVING FACILITIES. (Less)
Spent in most recent FY
Percent of program expenses
OVER 27,000 SERVICES WERE PROVIDED IN THE AGENCY'S SENIOR SUPPORT, HOUSING SOLUTIONS AND COMMUNITY SERVICES PROGRAMS LAST FISCAL YEAR. A MONDAY THROUGH FRIDAY DAILY NUTRITION PROGRAM FOR ADULTS OVER 6 ... (More)
OVER 27,000 SERVICES WERE PROVIDED IN THE AGENCY'S SENIOR SUPPORT, HOUSING SOLUTIONS AND COMMUNITY SERVICES PROGRAMS LAST FISCAL YEAR. A MONDAY THROUGH FRIDAY DAILY NUTRITION PROGRAM FOR ADULTS OVER 60 SERVED OVER 5,000 MEALS AND TWO NEW MEMORY CAFES PROVI (Less)
Spent in most recent FY
Percent of program expenses
A TOTAL OF 49 PERSONS (ADULTS AND CHILDREN); 21 HOUSEHOLDS FOR RAPID RE-HOUSING WERE ASSITED THROUGH THE HUD PROGRAM. A HOME SHARING PROGRAM PROVIDES ISOLATED HOMEOWNERS WITH ADDITIONAL INCOME AND AFF ... (More)
A TOTAL OF 49 PERSONS (ADULTS AND CHILDREN); 21 HOUSEHOLDS FOR RAPID RE-HOUSING WERE ASSITED THROUGH THE HUD PROGRAM. A HOME SHARING PROGRAM PROVIDES ISOLATED HOMEOWNERS WITH ADDITIONAL INCOME AND AFFORDABLE HOUSING TO RESPONSIBLE ADULTS.ASSIST WITH ACCESS (Less)
Center of Concern has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
Learn more
Full Credit
Partial Credit
No Credit
Not ApplicableConstituent Feedback - Data Available - 100/100 ptsConstituent Feedback - Data Available - 100/100 pts
30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
The Center of Concern serves older adults, people with disabilities, those with low household incomes, and individuals and families experiencing or at risk of homelessness.
How is your organization collecting feedback from the people you serve?
Paper surveys, Case management notes, Suggestion box/email
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?
Asking for feedback from clients ensures that services are delivered in a way that is most beneficial to client needs which empowers clients to experience more control in their lives.
What challenges does your organization face in collecting feedback from the people you serve?
We don't have any major challenges to collecting feedback
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
The Center of Concern continuously evaluates service delivery through client feedback. Older adult clients are most vulnerable during the COVID-19 pandemic, though with vaccines being widely available many clients have requested that program delivery resume in-person, so the agency responded by implemented safety guidelines and resuming in-person older adult programs with optional virtual/remote choices.
Equity Practices - Data Available - 100/100 ptsEquity Practices - Data Available - 100/100 pts
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 13 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Equity Practices (7/7) | |
|---|---|
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. | |
Equity Policies and Procedures (6/7) | |
|---|---|
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. | |
Center of Concern has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
Full CreditPartial CreditNo CreditNot ApplicableMission - 10/10 ptsMission - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
The mission of the Center of Concern is to provide housing solutions, support services, and counseling for older adults, people with disabilities, and others in need, enabling them to live with dignity and independence.
Vision - 10/10 ptsVision - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
Older adults, people with disabilities, and others in need live independently with dignity
Source: Nonprofit submitted responses
Goals - 20/20 ptsGoals - 20/20 pts
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: The Center of Concern’s programs meet the needs of the community and are evaluated on an on-going basis to ensure accountability, relevance, best practices, and sustainability.
Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.
Goal Two: Center of Concern programs realistically meet the needs of the community by identifying the range of services provided by other social service organizations in the community and by local governments.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Three: The Center of Concern recognizes its social conscience and is an advocate within in the community.
Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.
Leadership Development - 15/15 ptsLeadership Development - 15/15 pts
The nonprofit provides evidence of investment in leadership development
The Center of Concern provides leadership development to staff through internal and external opportunities. Internal development opportunities include cross-training and promotions within the organizations to further staff's skills and knowledge, while external opportunities include continuing education from outside organizations.
Mobilizing for Mission - 15/15 ptsMobilizing for Mission - 15/15 pts
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Strategic Partnerships
Networks of Collective Impact Efforts
Raising Awareness
The Center of Concern collaborates and participates in networking opportunities with many local community-based organizations, municipalities, and places of worship to ensure that community members have equitable access to resources. Additionally, the Center of Concern has an extensive social media and marketing presence to provide the community with up-to-date information on programs and services.
Adaptability Story - 30/30 ptsAdaptability Story - 30/30 pts
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
The Center of Concern pivoted and adapted to the COVID-19 pandemic by establishing clear safety guidelines to protect the safety of staff, volunteers, and clients, as well as transitioned to offering all programs and services either virtually, by phone, or with safe social distancing or contactless delivery in place.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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