Mission: The mission of DuPage PADS is to end homelessness in DuPage County. The solution to end homelessness is more complex than providing individuals with food and shelter.

Founded in 1985, DuPage PADS is the largest provider of interim and permanent housing, coupled with support services in order to help individuals work toward becoming self-sufficient. These vital support services enable the individuals we help to receive case management and life coaching, employment support such as GED courses and job coaching, as well as engagement with employers-effectively stopping the cycle of homelessness.

With the support of more than 130 congregations and organizations, 4,000 volunteers and numerous community advocates and other service organizations, we were able to offer hope for more than 1,398 families and individuals in our communities through housing programs and support services.

DuPage PADS IS the solution to end homelessness-because when someone believes in you, everything can change.

DuPage PADS is a 501(c)(3) organization, with an IRS ruling year of 1991, and donations are tax-deductible.

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Contact Information

  http://dupagepads.org/

 601 West Liberty
Wheaton IL 60187 

  630-682-3846


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 91.28, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

83.2%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

4.8%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

11.9%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

5.5%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.11


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.98 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

8.20%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Carol Simler, President & CEO

$184,347 (3.81% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Other housing activities (BMF activity code: 399)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


DuPage PADS reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing


How COVID-19 impacted the organization's operations financially:

Due to the local outbreak of COVID-19, presently, DuPagePads is expending approximately $185,000 per month to provide 115 hotel rooms coupled with intensive support and wraparound services including basic needs, laundry, supplies, PPE and cleaning services to protect hotel-placed clients' health, safety and wellbeing. In addition, the pandemic has impacted the organization's fundraising events, necessitating the cancellation of the annual bowling event and prompting the remaining events to become virtual, which has affected participation. Annual donor appeals which typically benefit general programs have been redirected to help support the organization's Emergency COVID-19 response.


How COVID-19 impacted the organization's delivery of programs:

Due to the local outbreak of COVID-19, DuPagePads has temporarily shifted from a congregate shelter model to provide Emergency Temporary (hotel-placed) Housing to protect the health and wellbeing of clients, volunteers and staff. Hotel-placed clients continue to receive intensive support, weekly deliveries of food and essential supplies and wellness checks conducted as frequent as every 48 hours in order for case managers to continue to assess needs, develop housing plans, assist in accessing eligible entitlements including critical healthcare and prevent isolation. In addition, program staff are continuing to refer job-prepared clients to the organization’s Career Employment Solutions program which assists in obtaining employment and developing income. Since the transition, we have documented an 80% reduction in mental health incidents and a 75% reduction in physical health-related incidents including the flu and other respiratory illnesses.


How this organization adapted to changing conditions caused by COVID-19:

Due to the local outbreak of COVID-19, DuPagePads immediately pivoted from a congregate shelter model to instead provide clients with access to isolated hotel-placed emergency housing. This hotel-based model of shelter has demonstrated proven health, wellness and security benefits. Providing clients with a private room and washroom reduces the risk of infectious illnesses spreading to families, volunteers, case managers and healthcare providers.


Innovations the organization intends to continue permanently after the pandemic:

DuPagePads has observed a 500% increase in the utilization of case support services from clients utilizing our hotel model of Interim Housing, demonstrating the immense need for continued intensive support. As such, DuPagePads anticipates acquiring one of three hotels it is currently utilizing to provide a centralized and permanent Interim Housing Center to ensure safety and improve stability outcomes during the COVID-19 pandemic and beyond. Our Interim Housing Center will not serve as an intake point—instead, clients will complete screenings with staff prior to checking into the facility after consultations with DuPagePads at other locations across the county. After checking in at the center, clients are no longer without shelter and can focus on stability using other resources and support to obtain economic and housing independence again. Clients and their families will have a secure room 24/7 until a more appropriate stable housing solution can be found.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
11/1/20202019 91.28
6/1/20192018 91.58
7/1/20182017 90.86
8/1/20172016 87.85
7/1/20162015 87.91
6/1/20162014 89.78
Rating Version: 2.0
10/1/20152014 90.79
9/1/20152014 90.36

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

4/1/20142013 91.68
6/1/20132012 88.91
11/6/20122011 84.81

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

100

out of 100

DuPage PADS is , earning a passing score.


Impact

$10 provides a night of shelter for a person experiencing homelessness.



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Impact & Results Report

100

of 100 points


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Rated Program

Rated Program


Program

Interim Housing Overflow & Vouchers and Interim Housing Sites

Activities

The nonprofit provides people experiencing homelessness with a temporary place to stay.

Program Type

Beneficiaries Served

Program Geography

Time Period of Data


Learn how we assess the impact of nonprofits

Outcomes and Cost

Outcomes: Changes in the lives of those served by a nonprofit. They can be caused by the nonprofit.

Costs: The money spent by a nonprofit and its partners and beneficiaries.

Impact: Outcome caused by a nonprofit relative to its cost.

Cost-effectiveness: A judgment as to whether the cost was a good use of resources to cause the outcome.


Outcome Metric


Outcome Data Source

Ratings are based on data the nonprofit itself collects on its work. We use the most recent year with sufficient data. Typically, this data allows us to calculate direct changes in participants' lives, such as increased income.


We look for self-reported shelter nights. If we cannot find this information we estimate it using HIC data.


Method for Attributing Outcomes

We don't know if the observed changes were caused by the nonprofit's program or something else happening at the same time (e.g., a participant got a raise). To determine causation, we take the outcomes we observe and subtract an estimate of the outcomes that would have happened even without the program (i.e., counterfactual outcomes).


We assume that the provision of shelter by one nonprofit does not diminish the provision of shelter by any other (neighboring) nonprofit. We also assume there is, in general, no slack capacity in the homeless shelter system. In the absence of a given shelter, beneficiaries would not be able to stay at another shelter because other shelters are assumed to have no beds to spare. We therefore set the counterfactual to zero.


Cost Data Source

After estimating the program's outcomes, we need to determine how much it cost to achieve those outcomes. All monetary costs are counted, whether they are borne by a nonprofit service deliverer or by the nonprofit’s public and private partners.


Program cost data reported by the nonprofit. Partner and beneficiary costs reported by the nonprofit or estimated by Charity Navigator.


Impact and Determination

We calculate impact, defined as the change in outcomes attributable to a program divided by the cost to achieve those outcomes.

Impact Statement

$10 provides a night of shelter for a person experiencing homelessness.

Benchmark for Rating

Impact & Results scores of emergency shelters are based on the cost of providing a night of shelter relative to the Fair Market Rent in that county. Programs receive an Impact & Results score of 100 if they are less than 200% the Fair Market Rent and a score of 75 if they are less than 400%. If a nonprofit reports impact but doesn't meet the threshold for cost-effectiveness, it earns a score of 50.

Determination

Nonprofit Comment

Before publishing, we ask every nonprofit we can to review our work, offer corrections and provide a comment.


This nonprofit did not provide a comment

Analysis Details


Analysis conducted by ImpactMatters and published on November 22, 2019.

Additional Information

Unscored

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Largest Programs

Largest Programs



DuPage PADS reported its three largest programs on its FY 2020 Form 990 as:


$900,748

Spent in most recent FY

18%

Percent of program expenses


CLIENT SERVICE CENTER - INDIVIDUALS AND FAMILIES OBTAIN SERVICES TO ADDRESS THE ROOT CAUSES OF HOMELESSNESS, INCLUDING BASIC NEEDS ASSISTANCE; ON-SITE PARENTING, SELF-ESTEEM AND OTHER GROUPS/WORKSHOPS ... (More)


$1,389,349

Spent in most recent FY

28%

Percent of program expenses


INTERIM (OVERNIGHT) HOUSING - INDIVIDUALS AND FAMILIES WHO ARE HOMELESS IN DUPAGE COUNTY CAN OBTAIN MEALS, OVERNIGHT SHELTER AND SUPPORT. DUPAGE PADS' CASE MANAGERS WORK TO ENGAGE INDIVIDUALS TO MOVE  ... (More)


$2,641,593

Spent in most recent FY

53%

Percent of program expenses


PERMANENT SUPPORTIVE HOUSING - DUPAGE PADS PROVIDES AFFORDABLE APARTMENTS AND SUPPORT SERVICES TO INDIVIDUALS AND FAMILIES WHO HAVE BEEN HOMELESS FOR ONE YEAR OR MORE AND HAVE A DOCUMENTED DISABILITY. ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by DuPage PADS is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


The mission of DuPagePads is to end homelessness in DuPage County, IL.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Our vision is that all those served will have a home, permitting clients to consume fewer public resources, improve their health and opportunities and perform better at their jobs and in school.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Develop permanent building space for a centralized Interim Housing Center

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Grow volunteer engagement at the corporate and individual level to create greater opportunity for Corporate Social Responsibility, major and planned giving.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Goal Three: Explore organization needs, capabilities and revenue sources for onsite Mental Health Programming.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

DuPagePads' President & CEO, April Redzic, is participating in an Executive Director mentorship program provided through Community Memorial Foundation.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Raising Awareness

What are this organization’s external mobilizaton efforts?

In the 36 years that DuPagePads has served DuPage County, we have forged partnerships with more than 60 social service providers so that we may refer our clients for the help they need. Some of our partners include: Prairie State Legal Services (legal aid); H.O.M.E. DuPage (financial literacy); Healthcare Alternative Systems (substance use); and Family Shelter Service of Metropolitan Family Services DuPage (women’s wellness/domestic violence). We are in close contact with the Naperville Police and Naperville Libraries to ensure that we are reaching those who are homeless in the community, and with the Naperville Schools to advocate for children who are homeless. DuPagePads is also an active member of the DuPage Continuum of Care (CoC). We utilize the Homeless Management Information System (HMIS) and the CoC's Coordinated Entry process to ensure services are not duplicated. Our CEO and senior staff consistently lead and participate in CoC committees, discussions and decision-making.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Since COVID-19 prompted our transition to emergency hotel housing, our hotel-placed clients continue to receive intensive support, weekly deliveries of food and essential supplies and wellness checks conducted as frequent as every 48 hours to allow case managers to continue to assess needs, develop housing plans, assist in accessing eligible entitlements including critical healthcare and prevent isolation. In addition, program staff are continuing to refer job-prepared clients to the organization’s Career Employment Solutions program which assists in obtaining employment and developing income. Since March 20, 2020, DuPagePads has provided hotel-placed housing to 497 individuals experiencing homelessness across 115 hotel rooms, totaling 88,566 nights of shelter and 149,876 meals to prevent hunger. We are pleased to report that during this time period, we have successfully assisted 176 hotel-placed clients in securing stable housing of their own. The organization now seeks to establish a permanent Interim Housing Center to continue to provide families and individuals who are experiencing homelessness with 24-hour access to isolated refuge, basic needs assistance, case management and intensive support. Families with children, those fleeing domestic violence and the highest-need individuals with mental, physical and/or mobility issues will be prioritized for placement here as they work with case managers to establish an individualized plan for securing stable housing of their own.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by DuPage PADS is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Suggestion box/email


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board, Our funders, Our community partners


What challenges does your organization face in collecting feedback from the people you serve?

We don't have any major challenges to collecting feedback


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

DuPagePads firmly believes in the importance of continuous learning and has a proven record of implementing responsive programs based on clients’ needs and changing trends in best practices, including its Housing Now program. The Housing Now program rapidly rehouses those in crisis earning an income by providing the first month’s rent and security deposit necessary to move in to an apartment, coupled with case management services to sustain stability. In Fiscal Year 2020, this program served 64 individuals in 23 households. Of these 23 households, 22 have maintained their housing.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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