Support Charity Navigator

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Senior Services Inc.

Mission

At the heart of all of Milestone’s programing is the commitment of treating people with dignity and respect while providing services that allow people to continue living at home while enjoying an improved quality of life. Milestone Senior Services’ mission statement is: “To provide options that empower people to thrive in their community.”

Vision

To be the leading and trusted community provider of innovative services to support independence with dignity.

Goals

1.Strengthen financial health while maintaining mission integrity. Key Targets: • Increase operating margin from 2–4% → 5–7% by Year 3 • Build 90–120 days cash reserves • Diversify revenue so no single funding source exceeds 30%
2.Expand services to meet rising demand while maintaining quality. Key Targets: • Grow total clients served by 25–40% over 3 years • Launch 2–3 new or expanded programs • Maintain 90%+ client satisfaction
3.Improve access to services for underserved and vulnerable seniors. Key Targets: • Increase service reach in underserved populations by 30% • Reduce service access barriers (transportation, awareness, cost) • Establish 3–5 new community partnerships annually

KALAMAZOO MI | EIN: 38-1747660

Profile managed by nonprofit | Is this your nonprofit?

501(c)(3) organization

918 JASPER ST,
KALAMAZOO MI 49001-2853

https://WWW.SENIORSERVICES1.ORG

269-382-0515

Senior Services Inc.

Mission

Vision

To be the leading and trusted community provider of innovative services to support independence with dignity.

Goals

1.Strengthen financial health while maintaining mission integrity. Key Targets: • Increase operating margin from 2–4% → 5–7% by Year 3 • Build 90–120 days cash reserves • Diversify revenue so no single funding source exceeds 30%
2.Expand services to meet rising demand while maintaining quality. Key Targets: • Grow total clients served by 25–40% over 3 years • Launch 2–3 new or expanded programs • Maintain 90%+ client satisfaction
3.Improve access to services for underserved and vulnerable seniors. Key Targets: • Increase service reach in underserved populations by 30% • Reduce service access barriers (transportation, awareness, cost) • Establish 3–5 new community partnerships annually

KALAMAZOO MI | EIN: 38-1747660

Profile managed by nonprofit | Is this your nonprofit?

501(c)(3) organization

918 JASPER ST,
KALAMAZOO MI 49001-2853

https://WWW.SENIORSERVICES1.ORG

269-382-0515

Beacon Report

Great
Good
Needs Improvement
Poor
Incomplete
Additional Information

Website Reported on Tax Form:Yes

SCORE100%

No Material Diversion of Assets:Yes

SCORE100%

Financial Statements:Yes

SCORE100%

Records Retention Policy:Yes

SCORE100%

Tax Form Disclosed on Website:No

SCORE0%

Accountability Panel
Score	Metric
100%	Website Reported on Tax Form:Yes
100%	No Material Diversion of Assets:Yes
100%	Financial Statements:Yes
100%	Records Retention Policy:Yes
0%	Tax Form Disclosed on Website:No

Science behind the numbers

Nonprofit Resources

Nonprofit Resources

Senior Services Inc.

Mission

Vision

Goals

Senior Services Inc.

Mission

Vision

Goals

Beacon Report