Mission: Ozarks Food Harvest has a mission of Transforming Hunger into Hope. This simple statement serves as a meaningful summary of Ozarks Food Harvest's goal to supply as much food as possible to individuals in need. The Food Bank rescues, warehouses, processes and distributes food and supplies to 270 nonprofit hunger-relief organizations in 28 counties, reaching 30,000 children, families and seniors weekly.

Founded in 1983, Ozarks Food Harvest is the Feeding America food bank for southwest Missouri. The Food Bank distributes 23 million meals annually, made possible with a network of member charities and direct-relief programs, such as the Weekend Backpack Program, After-School and Summer Food programs and Mobile Food Pantry program. Ozarks Food Harvest's facility, the O'Reilly Center for Hunger Relief, holds a superior food safety rating from AIB International.

Ozarks Food Harvest is a 501(c)(3) organization, with an IRS ruling year of 1987, and donations are tax-deductible.

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Contact Information

  http://www.ozarksfoodharvest.org/

 2810 North Cedarbrook Avenue
Springfield MO 65803 

  P.O. Box 5746
Springfield MO 65801

  417-865-3411


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 98.83, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

95.7%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

2.2%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

1.9%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

0.5%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.01


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.54 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

6.35%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Bart Brown, Chief Executive Officer

$155,880 (0.46% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Supplying money, goods or services to the poor (BMF activity code: 560)


Foundation Status:

Organization that normally receives no more than one-third of its support from gross investment income and unrelated business income and at the same time more than one-third of its support from contributions, fees, and gross receipts related to exempt purposes.  509(a)(2) (BMF foundation code: 16)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Ozarks Food Harvest reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

COVID-19 presented a complex crisis of increased demand, declines in food donations and disruptions to the supply chain. We were forced to rely on purchased food items to ensure a consistent flow of nutritious product and to meet an unprecedented demand. In the first 90 days alone, $1.3 million was invested to purchase food items to make sure we had the meals the community needed. Since this time, Ozarks Food Harvest doubled the amount of funds allocated towards purchased product.


How COVID-19 impacted the organization's delivery of programs:

Ozarks Food Harvest increased the number of Mobile Food Pantry distributions to distribute food quickly, and began hosting them in locations familiar to clients, such as their local public school parking lot. Distributions targeted both workers displaced by COVID-19, as well as Springfield Public School families who rely on the free and reduced meal program. These no-contact, drive-through distributions were designed to keep our clients and our staff members as safe as possible. In the first three months alone, more than 425,000 of these meals were distributed through Mobile Food Pantries, serving more than 25,000 individuals. Many of these families were getting help for the very first time in their lives.


How this organization adapted to changing conditions caused by COVID-19:

In order to maintain social distancing guidelines, we reached out to our 270 hunger-relief organizations and encouraged all pantries to convert to a drive through distribution system. The Food Bank asked each pantry to double up on the amount of food they provided so families would not have to return as often. During the pandemic, we were forced to make the difficult decision to temporarily suspend our volunteer program. Thankfully, a grant from Missouri Foundation for Health allowed us to hire 30 recently furloughed workers to quickly sort food items and keep up with the increased distribution. Additionally, 45 members of the Missouri National Guard were assigned to sort food, pack emergency boxes, and distribute items at Mobile Food Pantries across southwest Missouri.


Innovations the organization intends to continue permanently after the pandemic:

Many hunger-relief organizations have permanently converted to a drive-through model. They have found that this saves time, is more discrete and easier for clients with mobility limitations. During this time, Ozarks Food Harvest waived all fees, which allowed agencies to access this food without regards to costs. This represented an additional $316,000 worth of support for our network of 270 member agencies. This policy change has now been implemented permanently.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
11/1/20202019 98.83
9/3/20192018 98.72
12/1/20182017 97.46
9/1/20182017 96.20

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

2/1/20182016 100.00
11/1/20162015 99.26
6/1/20162014 100.00
Rating Version: 2.0
12/1/20152014 97.34
3/1/20152013 99.70
11/1/20132012 99.73
11/6/20122011 97.15
12/1/20112010 89.38
9/20/20112009 90.09
Rating Version: 1.0
12/22/20102009 99.53
11/1/20092008 99.34
9/1/20082007 90.83
4/1/20072006 79.93
4/1/20062005 75.87
9/1/20042003 94.70
4/1/20042002 94.64

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

100

out of 100

Ozarks Food Harvest is , earning a passing score.


Impact

$2 provides a meal to a person in need.



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Impact & Results Report

100

of 100 points


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Rated Program

Rated Program


Program

Weekend Backpack Program, Children's Food Programs, Mobile Food Pantry, Senior Food Boxes, Member Distribution and Network Partner Distribution

Activities

The nonprofit primarily collects, warehouses and distributes food to front-line organizations like food pantries and soup kitchens. It also manages smaller programs that serve meals and provide groceries directly to beneficiaries.

Program Type

Beneficiaries Served

Program Geography

Time Period of Data


Learn how we assess the impact of nonprofits

Outcomes and Cost

Outcomes: Changes in the lives of those served by a nonprofit. They can be caused by the nonprofit.

Costs: The money spent by a nonprofit and its partners and beneficiaries.

Impact: Outcome caused by a nonprofit relative to its cost.

Cost-effectiveness: A judgment as to whether the cost was a good use of resources to cause the outcome.


Outcome Metric


Outcome Data Source

Ratings are based on data the nonprofit itself collects on its work. We use the most recent year with sufficient data. Typically, this data allows us to calculate direct changes in participants' lives, such as increased income.


Outcome data collected during the program. The nonprofit publicly reports the amount of food it provides.


Method for Attributing Outcomes

We don't know if the observed changes were caused by the nonprofit's program or something else happening at the same time (e.g., a participant got a raise). To determine causation, we take the outcomes we observe and subtract an estimate of the outcomes that would have happened even without the program (i.e., counterfactual outcomes).


We assume that the distribution of a meal from one nonprofit's food distribution program does not diminish the amount of food distributed by any other (neighboring) food distribution program. This “counterfactual” assumption about the amount of food distributed in the absence of the nonprofit’s food distribution program implies that the benefit of a meal to a beneficiary in need constitutes a net gain; the gain is not offset by reductions in food provided to other beneficiaries in need. We therefore set the counterfactual to zero.


Cost Data Source

After estimating the program's outcomes, we need to determine how much it cost to achieve those outcomes. All monetary costs are counted, whether they are borne by a nonprofit service deliverer or by the nonprofit’s public and private partners.


Program cost data reported by the nonprofit. Partner and beneficiary costs reported by the nonprofit or estimated by Charity Navigator.


Impact and Determination

We calculate impact, defined as the change in outcomes attributable to a program divided by the cost to achieve those outcomes.

Impact Statement

$2 provides a meal to a person in need.

Benchmark for Rating

Impact & Results scores of food distribution programs are based on the cost of a meal relative to the cost that a food-secure person incurs to buy a meal in that county. Programs receive an Impact & Results score of 100 if they are less than 75% the cost of a meal and a score of 75 if they are less than 125%. If a nonprofit reports impact but doesn't meet the threshold for cost-effectiveness, it earns a score of 50.

Determination

Nonprofit Comment

Before publishing, we ask every nonprofit we can to review our work, offer corrections and provide a comment.


This nonprofit did not provide a comment

Analysis Details


Analysis conducted by ImpactMatters and published on November 22, 2019.

Additional Information

Unscored

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Largest Programs

Largest Programs



Ozarks Food Harvest reported its largest program on its FY 2020 Form 990 as:


$39,652,532

Spent in most recent FY

100%

Percent of program expenses


SOLICITATION, WAREHOUSING AND DISTRIBUTION OF FOOD PRODUCTS TO A NETWORK OF 367 ACTIVE MEMBER AGENCIES SERVING LOW INCOME POPULATIONS ACROSS 28 COUNTRIES IN SOUTHWEST MISSOURI. 3,068 VOLUNTEERS GAVE A ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Ozarks Food Harvest is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Ozarks Food Harvest has a mission of Transforming Hunger into Hope. This simple statement serves as a meaningful summary of Ozarks Food Harvest's goal to supply as much food as possible to individuals in need. The Food Bank rescues, warehouses, processes and distributes food and supplies to 270 nonprofit hunger-relief organizations in 28 counties, reaching 30,000 children, families and seniors weekly. <br><br>Founded in 1983, Ozarks Food Harvest is the Feeding America food bank for southwest Missouri. The Food Bank distributes 23 million meals annually, made possible with a network of member charities and direct-relief programs, such as the Weekend Backpack Program, After-School and Summer Food programs and Mobile Food Pantry program.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Closing the Meal Gap in southwest Missouri, ensuring no one goes hungry.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: To expand our reach to source and distribute more nutritious food to people in need within our 28 county service area.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: To create on-ramps for better nutrition for our partners and clients.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Goal Three: Leverage partnerships to strengthen financial and food security for people in need within our service area.

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

We invest in our staff across the board with leadership development opportunities. Most of these have been virtual over the past 12- 18 months. These include participation in leadership training conferences from Feeding America and FRAC, for example. Other examples include our sponsorship of staff in civic organizations such as Rotary and the Chamber of Commerce. We also invest in memberships in trade organizations for our staff, such as the Association for Fundraising Professionals.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

We engage in strategic partnerships with organizations across the spectrum of poverty and hunger issues. Our Board of Director has committed to a multi-year infrastructure investment for strategic member agencies. Our memberships in Feeding America and Feeding Missouri are examples of how we participate in networks to drive collective impact and shared goals across multiple organizations. Our organization functions as a training center for other Feeding America food banks and we frequently assist with leadership and training on a regional and national basis. We have engaged more than 30,000 community members through various volunteer programs. These opportunities range from community gardens and gleaning harvests. We continue to be leaders with advocacy efforts across all levels, with a dedicated staff person to engage elected officials at the local, state and federal levels. We provide advocacy training and alerts to our member agencies and to our supporters.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


During the onset of the COVID-19 pandemic, we quickly developed innovative strategies to meet the increased need. Thousands of people who had never needed food assistance before found themselves in line at food pantries. Those who lost jobs needed an extra hand. Parents needed a little help feeding their kids. Thanks to our donors, we were able to jump into action to help as many people as possible. We did this through increased Supplemental Nutrition Assistance Program (SNAP or food stamps) outreach, drive-through food pantries and additional Mobile Food Pantries. Along with providing 22 million meals from July 2019 to June 2020, we distributed 62,000 Weekend Backpacks, sent out 44,000 Senior Food boxes and harvested 47,000 pounds of produce through the Full Circle Gardens program. SNAP outreach contributed 1.2 million meals to The Food Bank’s record-breaking distribution and helped bring more than $5.2 million in economic stimulus to southwest Missouri. Volunteerism also played an important role. Before The Food Bank temporarily suspended its volunteer program due to COVID-19, more than 3,000 volunteers spent 21,600 hours sorting and packing meals. Temporary workers and members of the Missouri National Guard worked more than 14,800 hours at Ozarks Food Harvest to ensure food distribution continued during the pandemic. Their gifts of time are incredibly meaningful and appreciated.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

Ozarks Food Harvest is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

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Constituent Feedback

Constituent Feedback

Not Scored


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects


With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board, Our funders, Our community partners


What challenges does your organization face in collecting feedback from the people you serve?

We don't have any major challenges to collecting feedback


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Ozarks Food Harvest recently surveyed clients at specific food pantries. These food pantries were recently gifted a walk-in freezer or cooler, with the intent of distributed a greater amount and wider variety of foods. We used this positive feedback to confirm that our clients were satisfied and had noticed positive changes. We will use this information to advocate for future grant opportunities at other food pantries. This spring, we sent a survey to Weekend Backpack Program school coordinators. They provided suggestions for the program and insights into the food items that children preferred. We will use this information as we plan for the upcoming school year.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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