Mission: TO TRANSFORM LIVES BY HEALING TRAUMA AND RESTORING HOPE FOR FAMILIES AND INDIVIDUALS OF ALL AGES THROUGH MENTAL HEALTH COUNSELING, CASE MANAGEMENT AND LIFE SKILLS.

Family Service of Roanoke Valley is a 501(c)(3) organization, with an IRS ruling year of 1972, and donations are tax-deductible.

Is this your nonprofit? Access the Nonprofit Portal to submit data and download your rating toolkit.


Contact Information

  www.fsrv.org

  360 CAMPBELL AVE SW
Roanoke VA 24016-3625


 Important note on the timeliness of ratings

The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Finance & Accountability score for Family Service of Roanoke Valley is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.


...  ...  ...  ...  

Encompass Rating System by Charity Navigator


Overall Score

100

out of 100

This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 85% Finance & Accountability, 10% Leadership & Adaptability, and 5% Culture & Community


Learn about the Encompass Rating System: Overview | FAQ | Release Notes

Next: Impact & Results

...   Finance & Accountability


This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.


Finance & Accountability Score

100

out of 100

The score earned by Family Service of Roanoke Valley is a passing score

This V6 of the Finance & Accountability Score provides a baseline measure of an organization's health including the indicators listed in the report below.

This score represents Form 990 data from 2020, the latest year electronically filed and published by the IRS.



Back to Overall

Finance & Accountability Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Program Expense

Program Expense Ratio

91.21%

Higher effect on score

More data  


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.


Program Expense Percentage

Amount of Credit Received

70% or higherFull Credit
60% - 69.9%Partial Credit
50% - 59.9%Zero Points for Program Expense Score
Below 50%Zero Points for Both Program Expense AND Liabilities to Assets Scores

Source: IRS Form 990

Board Composition

23/23 Independent

Higher effect on score


Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).


The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.


Source: IRS Form 990

Independent Audit or Financial Review

Audited

Higher effect on score


An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:

Total Revenue Amount

Expectation to Receive Credit

$1 million or higherExpected to complete an audit
$500,000 - $1 millionExpected to complete an audit, review, or compilation
Less than $500,000No expectation (removed from scoring methodology)

Source: IRS Form 990

Liabilities to Assets Ratio

38.40%

Lower effect on score


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.

Liabilities to Assets Ratio

Amount of Credit Received

Less than 50%Full Credit
50% - 59.9%Partial Credit
60% or moreNo Credit

Source: IRS Form 990

Website

Listed

Lower effect on score


Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.


Nonprofits act in the public trust and reporting publicly on activities is an important component.


Source: IRS Form 990

Conflict of Interest Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.


This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.


Source: IRS Form 990

Board Meeting Minutes

Documented

Lower effect on score


Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.


An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.


Source: IRS Form 990

Document Retention and Destruction

Listed

Lower effect on score


Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.


This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.


Source: IRS Form 990

Whistleblower Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.


This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.


Source: IRS Form 990

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



LINDA HENTSCHEL, PRESIDENT/CEO

$106,002


DR MARTHA ANDERSON, MEMBER

$0


SHELONDA ARTHUR, MEMBER

$0


MARY BETH BOYES, MEMBER

$0


LORAINE FLEMING, MEMBER

$0


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Emergency or disaster aid fund (BMF activity code: 902)

Gifts or grants to individuals (other than scholarships) (BMF activity code: 561)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Family Service of Roanoke Valley reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Grants Received


How COVID-19 impacted the organization's operations financially:

Because some clients chose not to come into the office for counseling, our revenue was greatly affected. We were able to get PPP funding which sustained our organization.


How COVID-19 impacted the organization's delivery of programs:

Although some clients did not come into the office for counseling during the pandemic, many chose to visit their counselor via telehealth sessions which proved to be successful.


How this organization adapted to changing conditions caused by COVID-19:

In addition to telehealth mentioned above, many staff members worked remotely. In addition, many staff/board meeting began taking place via Zoom.


Innovations the organization intends to continue permanently after the pandemic:

Two examples are above - telehealth is still being used by some clients/counselors and Zoom meetings are still taking place regarding FSRV's committee and board meetings.


Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Family Service of Roanoke Valley cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Family Service of Roanoke Valley? Join the waitlist for an updated Impact & Results score.


Back to Overall

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Largest Programs

Largest Programs



Family Service of Roanoke Valley reported its three largest programs on its FY 2020 Form 990 as:


$506,012

Spent in most recent FY

29%

Percent of program expenses


COUNSELING SERVICES: FAMILY AND INDIVIDUAL COUNSELING AND DOMESTIC VIOLENCE COUNSELING. TOTAL CLIENTS SERVED FOR THE FISCAL YEAR ENDING JUNE 30, 2020 THROUGH ALL PROGRAM SERVICES, INCLUDING OUTREACH A ... (More)


$376,202

Spent in most recent FY

22%

Percent of program expenses


PUBLIC GUARDIANSHIP AND CASE MANAGEMENT, PERSONAL AFFAIRS MANAGEMENT: CASE MANAGEMENT, ADULT GUARDIANSHIP AND PAYEE MANAGEMENT SERVICES TO ENABLE ELDERLY, DISABLED OR DEPENDENT PERSONS TO REMAIN IN TH ... (More)


$827,126

Spent in most recent FY

48%

Percent of program expenses


YOUTH DEVELOPMENT SERVICES: INCLUDES THE TEEN OUTREACH PROGRAM AND THE POSITIVE ACTION PROGRAM WHICH INCREASE POSITIVE OUTCOMES FOR YOUTH BY USING EVIDENCE-BASED LIFE SKILLS PROGRAMS, SERVICE LEARNING ... (More)


Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Family Service of Roanoke Valley is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


Back to Overall

Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Family Service of Roanoke Valley supports individuals and families as they journey toward lives of emotional wellness, healthy relationships, and a future filled with hope.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


A resilient and healthy community where individuals are filled with hope.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Build, promote, and steward an organizational culture of engagement.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Provide opportunities for training and professional development and maintain an internal knowledge base.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Goal Three: Maintain efforts to recruit and retain employees supported by FSRV's organizational culture, professional development and benefit attributes.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Using funding from grants, FSRV invests in training for staff members to increase their knowledge in the field. For example, recently counselors were trained in EMDR (Eye Movement Desensitization and Reprocessing), psychotherapy.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

Currently, Family Service of Roanoke Valley partners with more than 20 other organizations in our area. Some examples include the West End Center, the Community Youth Program, Boys and Girls Club, Cultural Arts for Excellence, etc. Staff members enjoy giving back to the community and regularly visit other organizations, college classes, etc., to share their knowledge about the organization. In 2019, FSRV became part of the Roanoke Valley Collective Response - a group of local nonprofits who are united to build, sustain, and support communities by responding to addiction and promoting recovery and wellness. In 2022, the organization has become its own nonprofit but continues to collaborate with the partnering organizations that are responsible for its creation. In addition to a comprehensive website, Family Service of Roanoke Valley continues to promote all that the organization does within the community through its social media platforms (Facebook/Twitter/Instagram/LinkedIn).

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


As the COVID Pandemic has completely changed everything, FSRV has seen the effects through an increased demand for our services. This has been seen through increased phone calls to our organization and an increase in individuals reaching out via our social media platforms. FSRV responded by offering free counseling services made possible by a grant and by offering telehealth counseling sessions for those who were not comfortable traveling to their appointments. FSRV saw an increase in symptoms in existing clients as well as new clients who had never experienced symptoms before.

Source: Nonprofit submitted responses

Previous: Leadership & Adaptability

...   Culture & Community


This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.


Culture & Community Score

100

out of 100

Family Service of Roanoke Valley has earned a passing score. The organization provided data about how it listens to constituents (Constituent Feedback) (see report below).

The Culture & Community Beacon is comprised of the following metrics:

  • Constituent Feedback: 100/100 (100% of beacon score)

  • Diversity, Equity, & Inclusion: Not Scored


Back to Overall

Culture & Community Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Diversity, Equity, & Inclusion

Not Scored


The organization reported that it is currently only implementing 2 diversity, equity and inclusion (DEI) practices. At this time, organizations must implement 3 or more of these practices in order to be scored on this metric. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.


View this organization's DEI Strategies


Methodology


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.


Learn more about the methodology.

Constituent Feedback

100/100 points

100% of beacon score


This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.


View this organization's Constituent Feedback Practices




Methodology


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Learn more about the methodology.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.


Constituent Feedback


Diversity, Equity, and Inclusion

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