Mission: Good360's mission is to transform lives by providing hope, dignity, and a sense of renewed possibility to individuals, families, and communities impacted by disasters or other challenging life circumstances who, without us, would struggle to find that hope.
As the global leader in product philanthropy and purposeful giving, we partner with socially responsible companies to source highly needed goods and distribute them through our network of diverse nonprofits that support people in need.
Established over 35 years ago, Good360 serves a network of more than 80,000 nonprofit organizations and has distributed over $9 billion in goods to those in need.
Good360 is a 501(c)(3) organization, with an IRS ruling year of 1984, and donations are tax-deductible.
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Contact Information
675 North Washington Street
Suite 330
Alexandria VA 22314
Important note on the timeliness of ratings
The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Financial and Accountability & Transparency score for Good360 is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.
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Star Rating System by Charity Navigator
Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.
Exceptional
This charity's score is 90.17, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity.
This score is calculated from two sub-scores:
Finance: 86.10 View details
Accountability & Transparency: 100.00 View details
This score represents Form 990 data from 2019, the latest year published by the IRS.
View this organization’s historical ratings.
Star Rated Report
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Program Expense Ratio
98.8%
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).
This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.
Source: IRS Form 990
Administrative Expenses
0.6%
As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.
Source: IRS Form 990
Fundraising Expenses
0.5%
This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.
Source: IRS Form 990
Liabilities to Assets Ratio
9.9%
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).
Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.
Source: IRS Form 990
Fundraising Efficiency
$0.00
The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.
Source: IRS Form 990
Working Capital Ratio
0.07 years
Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.
Source: IRS Form 990
Program Expense Growth
1.60%
We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.
Source: IRS Form 990
Governance
Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.
Sources Include: IRS Form 990
| Governance: | |
|---|---|
| Independent Voting Board Members ... (More) | |
| No Material Diversion of Assets ... (More) A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:
| |
| Audited Financials Prepared by Independent Accountant ... (More) Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.
| |
| Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More) | |
| Documents Board Meeting Minutes ... (More) | |
| Distributes 990 to Board Before Filing ... (More) | |
| Compensates Board ... (More) |
Policies
Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.
Sources Include: IRS Form 990 and organization's website
| Policies: | |
|---|---|
| Conflict of Interest ... (More) | |
| Whistleblower ... (More) | |
| Records Retention and Destruction ... (More) | |
| CEO Compensation Process ... (More) | |
| Donor Privacy ... (More) Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:
The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes. (Less) |
Transparency
Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.
Sources Include: IRS Form 990 and organization's website
| Transparency: | |
|---|---|
| CEO Salary Listed on 990 ... (More) | |
| Board of Directors Listed on Website ... (More) | |
| Key Staff Listed on Website ... (More) | |
| Audited Financial Statements on Website ... (More) | |
| Form 990 Available on Website ... (More) |
Additional Information
Unscored
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Total Revenue and Expenses
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Salary of Key Persons
Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Matthew Connelly, CEO
$100,000 (0.03% of Total Expenses)
Howard Sherman, Former CEO
$326,931 (0.10% of Total Expenses)
Current CEO and Board Chair can be found in the Leadership & Adaptability report below.
Source: IRS Form 990 (page 7), filing year 2019
Business Master File Data
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Other health services (BMF activity code: 179)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
Data Sources: IRS Forms 990
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).
Pandemic Response
Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.
Good360 reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Staffing
Administrative Capacity
COVID-19 forced nonprofits to adapt to numerous challenges. Good360 was able to meet the moment to more than double our impact in 2020 and 2021.
How COVID-19 impacted the organization's operations financially:
Like many nonprofits, Good360 adapted to the financial pressures of the pandemic. We revaluated our hiring processes, looked for ways to find efficiencies within our operations, and took advantage of government programs. This vigilance, which began long before the pandemic, and which continues with renewed vigor, enabled us to more than double the amount of products delivered to communities facing critical need (from $319 million in goods in 2019 to $870 million in 2020). This commitment to our network allowed us to grow as an organization and deliver more value than ever on behalf of the organizations who were being forced to meet the profound needs in their community with less resources available to them—63% of whom saw financial donations decrease. At the same time, our corporate partners turned to Good360 as a trusted partner to resolve the business challenge of responsibly distributing excess goods for maximum impact reducing waste, and helping build resilient communities.
How COVID-19 impacted the organization's delivery of programs:
Not only did Good360 ensure that our team members were able to work remotely, where possible, we also provided solutions for those who needed to continue their work in-person to carry out mission-critical operations. For instance, strict COVID protocols were adopted at our national distribution hub in Omaha, Nebraska, while we quickly provided the tech needed to continue to work as effectively as possible with each other and with our corporate and nonprofit partners. At the same time, we empowered our network to safely deliver needed goods utilizing their area’s health and safety guidelines and innovating around how donations were delivered to people in need. Drive-through distributions, for example, limited contact with recipients while certifying that families received the items that fit their individual needs.
How this organization adapted to changing conditions caused by COVID-19:
In a situation that could’ve stifled our ability to deliver on our mission to close the need gap to open opportunity for all, our team members doubled down in their commitment to adapting, collaborating, and amplifying the good we were able to achieve. Their flexibility amid ever-evolving family circumstances, patience in dealing with the supply chain uncertainty, and consistent support of each member within our circle of influence made us a better organization. We continue to embrace that flexibility—providing opportunities for connection and growth in a way that maintains the health and wellbeing of our team and our network more broadly. Meanwhile, we understood the importance of providing greater access to donations as our network faced a lack of human resources and funding while addressing more acute needs than ever before. We invested in our donations platform, member services and logistics functionalities, and more to make it easier than ever to meet needs around the country.
Innovations the organization intends to continue permanently after the pandemic:
Because Good360 was pressed to expand our operations so swiftly, we found efficiencies that we have and will continue to utilize as we’ve continued on our accelerated growth trajectory. We are making a greater assortment of donations available to nonprofits of all sizes by investing in relationships with some of the world’s largest companies and in our ability to receive and distribute those donations effectively. During the pandemic, we significantly increased our ability to receive large-scale donations, sort them, get them ready for our partners (including baling for international distribution). By expanding our capabilities and footprint, we’re also looking forward to improving our sustainability and accessibility. As the global leader in product philanthropy and purposeful giving, we will continue to build upon COVID-era innovation, ensuring that our vetted nonprofits are able to access critically needed goods and get them into the hand of those that need them most.
Historical Ratings
| Date Published | Form 990 FYE | Overall Score | Overall Rating |
| Rating Version: 2.1 | |||
| 3/1/2021 | 2019 | 90.17 | |
| 8/1/2020 | 2018 | 89.13 |  |
| 5/1/2020 | 2018 | 88.05 | |
This organization received multiple star ratings within this fiscal year, due to an update to its Accountability and Transparency data and/or the receipt of an amended Form 990. | |||
| 7/1/2019 | 2017 | 91.47 | |
| 4/1/2019 | 2017 | 91.02 | |
| 5/1/2018 | 2016 | 90.00 | |
| 3/1/2017 | 2015 | 90.13 | |
| 6/1/2016 | 2014 | 83.89 | |
| Rating Version: 2.0 | |||
| 7/1/2015 | 2013 | 87.79 | |
| 5/1/2014 | 2012 | 81.79 | |
| 7/1/2013 | 2011 | 82.67 | |
| 2/1/2012 | 2010 | 80.43 | |
| 9/20/2011 | 2009 | 80.07 | |
| Rating Version: 1.0 | |||
| 3/1/2011 | 2009 | 72.10 |  |
| 12/1/2009 | 2008 | 72.46 | |
| 12/1/2008 | 2007 | 72.46 | |
| 12/15/2007 | 2006 | 92.38 | |
| 11/1/2006 | 2005 | 92.47 | |
| 12/1/2005 | 2004 | 92.46 | |
| 12/1/2004 | 2003 | 92.01 | |
| 8/1/2003 | 2002 | 92.45 | |
| 10/15/2002 | 2001 | 92.45 | |
| 4/15/2002 | 2000 | 92.47 | |
Previous: Finance & Accountability / Next: Leadership & Adaptability
Impact & Results
This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.
Impact & Results Score
Not Currently Scored
Good360 cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Do you work at Good360? Join the waitlist for an updated Impact & Results score.
Additional Information
Unscored
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Largest Programs
Good360 reported its largest program on its FY 2019 Form 990 as:
$334,705,169
Spent in most recent FY
100%
Percent of program expenses
Distribution of In-kind Product Donations
Previous: Impact & Results / Next: Culture & Community
Leadership & Adaptability
This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Leadership & Adaptability Score
100
out of 100
The score earned by Good360 is a passing score. This score has no effect on the organization's Star Rating.
Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.
Leadership & Adaptability Report
100
of 100 points
Mission
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission
We live in a world of plenty, yet millions of people find themselves in critical need every day, creating a vast need gap. At Good360, we are on a mission to close that gap. We know there’s more than enough to go around. That’s why we work to get donated goods to where they can do the most good, to close the need gap.
Source: Nonprofit submitted responses
Vision
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
When we close the need gap, we open opportunity: for donors and nonprofits to better serve their communities, for communities to become more resilient and for us all to create less waste. But most of all, we help people to reach their boundless potential. Good360 helps fulfill the growing needs of our network of nonprofits by getting the right goods to the right people at the right time. We help companies achieve sustainability and zero-waste goals by extending the useful life of products, keeping millions of pounds of goods out of landfills each year. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening up new opportunities for all. We work with more than 400 companies, and have distributed more than $11 billion in needed goods via our diverse network of more than 100,000 vetted nonprofits. We live in a world of plenty and yet millions of people find themselves in need every day.
Source: Nonprofit submitted responses
Strategic Goals
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Close need gaps through 100,000+ vetted nonprofits by providing increasingly relevant and voluminous donated products to support programs around critical social issues.
Goal Type: Focus on core programs to achieve mission and scale back on programs not seen as core.
Goal Two: Continue to improve the efficiency and effectiveness of corporate giving in disaster response and recovery through our active engagement, thought leadership and collaborations across sectors.
Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.
Goal Three: Scale our organization and impact by making product donation easy for corporate partners via warehousing, shipping, communications, tracking, and reporting. Increase products diverted from landfills.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Source: Nonprofit submitted responses
Leadership Development
The nonprofit provides evidence of investment in leadership development
Describe an investment in leadership
We worked with a 3rd party provider to provide structured leadership training for all staff members. LinkedIn training is available to all staff. We host lunch and learn sessions monthly on topics critical to professional growth.
Source: Nonprofit submitted responses
Mobilizing for Mission
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
This organization mobilizes for mission in the following ways:
Strategic Partnerships
Networks of Collective Impact Efforts
Thought Leadership
Raising Awareness
Community Building
Policy Advocacy
What are this organization’s external mobilizaton efforts?
We have a dedicated Marketing team focused on expanding our messaging around sustainability, building resilient communities and closing need gaps for all. We attend and sponsor conferences and events and are active in relevant networks for supply chain, reverse logistics, nonprofit development and disaster recovery. We write blogs and articles on a regular cadence and have a website with information and messaging useful for nonprofits, corporate partners and individuals.
Source: Nonprofit submitted responses
Story of Adaptability
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
During the pandemic, Good360 found ourselves in the right place at the right time to help in many ways. We leaned more heavily on our network of nonprofits to reach deep into communities and health care networks in need of PPE and other products. We also fully realized our ability to provide basic needs for individuals and families impacted financially by the pandemic. We also maximized every opportunity to facilitate donations and distributions of products retailers and manufacturers were unable to move through normal channels. As a result, our impact grew exponentially over the past 2 years. Where we averaged $300-$400 million worth of product moved in a year, we moved over $1.3 billion worth of product in 2021. We have scaled up our operations in multiple areas to handle this increase in distributions. Investments have been made in technology, warehouse options, staff and training. We continue to adapt and diversify to ensure we will be able to provide our ability to close need gaps through an ever changing landscape.
Source: Nonprofit submitted responses
Additional Information
Unscored
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Organization Leadership
Matthew Connelly
CEO
Mark White
Chairman
Previous: Leadership & Adaptability
Culture & Community
This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.
Culture & Community Score
100
out of 100
Good360 has earned a passing score. This score has no effect on the organization's Star Rating. The organization provided data about how it listens to constituents (Constituent Feedback) and its Diversity, Equity, & Inclusion (DEI) practices (see report below).
The Culture & Community Beacon is comprised of the following metrics:
Constituent Feedback: 100/100 (30% of beacon score)
Diversity, Equity, & Inclusion: 100/100 (70% of beacon score)
Culture & Community Report
100
of 100 points
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Diversity, Equity, & Inclusion
100/100 points
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 13 diversity, equity and inclusion (DEI) practices. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
View this organization's DEI Strategies
Methodology
We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.
Learn more about the methodology.
Constituent Feedback
100/100 points
30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
View this organization's Constituent Feedback Practices
Methodology
We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.
Learn more about the methodology.
Analysis and Research
Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.
Constituent Feedback
Diversity, Equity, and Inclusion
