Mission: Founded in Raleigh in 1967, the Society for the Prevention of Cruelty to Animals of Wake County (SPCA Wake) is an independent, 501 (c)(3) animal welfare organization and shelter, serving the central and eastern regions of NC. Our mission is to transform the lives of pets and people through protection, care, education, and adoption.

Funded by charitable support, SPCA Wake provides vital community programs that pick up where local government agencies leave off. For 53 years, we have provided comprehensive support services to companion animals in need with sheltering, care and adoption. SPCA Wake also provides people-focused programs that help keep families and pets together, including large scale spay/neuter services, affordable access to basic pet vaccines and preventative care, pet food/supplies assistance, a professional pet behavior network, disaster relief and response efforts, and youth education programs that promote empathy.

SPCA of Wake County is a 501(c)(3) organization, with an IRS ruling year of 1968, and donations are tax-deductible.

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Contact Information

  https://spcawake.org

  200 Petfinder Lane
Raleigh NC 27603 

  919-772-2326


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 91.13, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2020, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

81.8%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

9.1%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

8.9%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

28.6%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.10


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

1.02 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

8.39%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Kimberly Janzen, President, CEO

$107,254 (3.09% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Activity data not reported from the IRS


Foundation Status:

Organization that normally receives no more than one-third of its support from gross investment income and unrelated business income and at the same time more than one-third of its support from contributions, fees, and gross receipts related to exempt purposes.  509(a)(2) (BMF foundation code: 16)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


SPCA of Wake County reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Administrative Capacity

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

When SPCA Wake closed to the public on March 14, 2020, our operational revenue decreased because adopters couldn't access the Pet Adoption Center. Multiple major fundraising events were canceled. SPCA Wake staff members' shift times were changed to prevent gathering, and volunteer shifts were suspended. High costs and shipping delays made getting supplies challenging. But we knew that we couldn't stop what we were doing. On March 17, 2020, our new virtual adoption process and "Home Adoption Network" live-streaming sessions launched and quickly took off, allowing us to adopt out over 3,000 animals in 2020. Our Foster Care program doubled in volunteers. And our single pet food assistance program, AniMeals, expanded through partnerships with Meals on Wheels of Wake County and the Food Bank of Central and Eastern North Carolina. Because our community continued to believe in our work, we achieved these amazing outcomes and retained all of our staff who worked hard to make them happen.


How COVID-19 impacted the organization's delivery of programs:

The majority of our program delivery before COVID-19 relied on in-person connections. Potential adopters would visit with pets and complete their adoption paperwork at our Pet Adoption Center. Participants in the AniMeals program would get their pet food and care items delivered to their homes by SPCA Wake volunteers, who would often spend time socializing with the clients after bringing in the supplies. These conversations with our volunteers would sometimes be the only human connections these home-bound seniors would have all day. Our foster care volunteers would come into our Admission or Adoption Centers to meet their foster pet(s) and/or pick up supplies for them. Animals transferred into our care from other counties relied on transport staff and/or volunteers to get them from shelters across North Carolina to our Admissions Center. Because of COVID-19, all of the ways in which people interacted with our mission had to be reimagined in order to keep everyone safe.


How this organization adapted to changing conditions caused by COVID-19:

Due to the generous support of our donors, SPCA Wake had fortunately made some improvements to our technical infrastructure right before the pandemic. Our adoption process was quickly able to become a virtual experience. People interested in adopting a pet completed an online survey and spoke via phone with Adoption Specialists, using the pet bios from our website and the “Home Adoption Network” to learn about our pets. Adoption meetings and foster care drop-offs and pick-ups were conducted curbside. These changes allowed for 1,216 pets to receive foster care from volunteers and for 3,172 animals to be adopted during 2020. AniMeals deliveries were provided through an online delivery system to keep the most vulnerable human population we serve safe. Our new partnership with Meals on Wheels of Wake County quickly took off in April with monthly pet food/supply drop offs. The program then further expanded through our partnership with the Food Bank of Eastern and Central North Carolina.


Innovations the organization intends to continue permanently after the pandemic:

Our adoptions-by-appointment system turned out to be an exciting and revolutionary way for us to operate. We are retaining this method and even taking it a step further, creating an online system that allows potential adopters to self-schedule their adoption appointment after completing their adoption survey. This appointment system will not only allow us to continue to place animals at a faster rate, but it will also create a better experience for our adopters. They will now be able to pick a time to adopt that is convenient for them and see the pets who are available for adoption or already pending in real-time as they’re filling out their survey. We will also be keeping our expanded Pet Food Sharing program. COVID-19 highlighted how many people in our community are not only struggling with food insecurity for themselves but also for their pets. By providing pet food and supplies directly to them, we are helping to keep families together and pets out of the shelter system.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
11/1/20212020 91.13
6/1/20202019 89.76
11/1/20192018 91.77
6/1/20182016 86.57
6/1/20172015 91.27
6/1/20162014 89.61
Rating Version: 2.0
4/1/20162014 79.46
7/1/20152013 86.50
2/1/20142012 84.81
12/1/20122011 88.67
11/1/20112010 90.49
9/20/20112009 94.27
Rating Version: 1.0
12/1/20102009 95.92
4/1/20102008 90.11
2/1/20092007 95.38
2/1/20082006 92.18

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

SPCA of Wake County cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

Unscored

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Largest Programs

Largest Programs



SPCA of Wake County reported its three largest programs on its FY 2020 Form 990 as:


$2,278,863

Spent in most recent FY

77%

Percent of program expenses


SHELTERING, CARE AND ADOPTION: BETWEEN JULY 2019 AND JUNE 2020, THE SPCA OF WAKE COUNTY TOOK IN A TOTAL OF 3,954 HOMELESS PETS. A COMMITMENT TO COLLABORATION BETWEEN SPCA WAKE AND AREA ANIMAL SHELTERS ... (More)


$573,372

Spent in most recent FY

19%

Percent of program expenses


PREVENTION & SPAY/NEUTER: PREVENTING UNWANTED PETS FROM BEING BORN IS THE MOST EFFECTIVE AND MOST HUMANE METHOD OF DECREASING THE OVERWHELMING NUMBERS OF HOMELESS PETS ENTERING AREA ANIMAL SHELTERS. I ... (More)


$73,134

Spent in most recent FY

2%

Percent of program expenses


COMMUNITY ENGAGEMENT: COMMUNITY ENGAGEMENT AND EDUCATION ARE THE FOUNDATIONS FOR LASTING CHANGE FOR ANIMALS. THE LARGE NUMBER OF PETS EUTHANIZED IN AREA SHELTERS IS A SYMPTOM OF BIGGER ISSUE: A LACK O ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by SPCA of Wake County is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Our mission is to transform the lives of pets and people through protection, care, education, and adoption.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Our vision is to create a humane community.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: In 2025, SPCA Wake offers an array of programs designed to keep pets in homes and out of shelters.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Goal Two: In 2025, SPCA Wake has a proven framework for providing customized service delivery models to rural communities.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: In 2025, SPCA Wake has the technology, equipment, systems integration, tools and training to achieve maximum efficiency throughout the organization.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Over the last 18 months, all SPCA Wake staff members have been encouraged to attend a professional animal behavior training program called the Fear Free Shelter program. This program results in a certification, which shows that the employee has developed the knowledge and skills to apply critical strategies to reduce the negative emotional states commonly experienced by shelter and rescue animals. SPCA Wake employees have had access to professional coaching and DEI training through our HR company, Performentor, and SPCA Wake supervisors also attended a two-day training management course conducted by them. In addition, multiple SPCA Wake staff members across different departments have participated in professional animal welfare conferences, such as the Association for Animal Welfare Advancement (AAWA). Six SPCA Wake staff members are members of AAWA.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Raising Awareness

  • Community Building

What are this organization’s external mobilizaton efforts?

The SPCA of Wake County (SPCA Wake) helps pets and people in over half of the counties across NC through collaborative partnerships. We focus our animal intake efforts on the animals most at-risk of euthanasia at open-admission animal shelters where the sheer volume of incoming animals creates the most risk for euthanasia. For over 50 years, we have provided comprehensive support services to companion animals in need with sheltering, care, and adoption services. In our community, SPCA Wake provides people-focused programs that keep families and pets together, including spay/neuter assistance programs, affordable access to essential pet vaccines and preventative care, delivery of pet food and supplies for homebound, low-income seniors, professional behavior assistance, disaster relief, and response efforts, and youth education programs that promote empathy.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Because of the extraordinary support of our donors during this challenging time, SPCA Wake was able to implement measures to keep our staff, volunteers, and the people we serve safe while continuing to support pets in need in our community during 2020. Our adoption process switched from an in-person to an online procedure, allowing our Adoption Specialists to work from home, which helped protect SPCA Wake adopters and our staff who had to continue to work onsite to care for the animals. Foster care volunteers used our new curbside process to pick up and drop off foster care animals and supplies. Our AniMeals program transitioned to an online pet food and supply delivery system to minimize the risk to the low-income, homebound senior citizens that this program serves. The growing need for this type of support in our community also led us to expand these services into a more comprehensive Pet Food Assistance program. SPCA Wake partnered with Meals on Wheels of Wake County and the Food Bank of Eastern and Central North Carolina to reach even more pets and people who needed help. These changes to our integral processes allowed SPCA Wake to adopt out 3,172 pets, provide foster care for 1,216 pets, and supply 83,441 pet meals to families and individuals in need during 2020. And now, in 2021, these adaptations are being further developed so SPCA Wake can become more efficient in our internal processes, like our adoption program, and more strategic in our external processes, like our Pet Food Assistance program. By strengthening this infrastructure now, SPCA Wake plans to make an even more significant impact in our community in the next few years.

Source: Nonprofit submitted responses

Additional Information

Unscored

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Organization Leadership

Organization Leadership


Kimberly Janzen

President, CEO

JoEllen Wilkes

Board Chair

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by SPCA of Wake County is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

Our staff


What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

When our Pet Adoption Center had to close to the public due to the COVID-19 pandemic, our adoption process had to transition from an in-person process based upon a first-come, first-serve model to a virtual and appointment-based model. The feedback that we received during this time about this change resulted in us not only keeping the appointment-based model but also being able to expand upon it to make it an even better experience for potential adopters when the Pet Adoption Center reopened in July 2021. In addition, when planning to reopen, we also used this feedback to change the hours the Pet Adoption Center was available to the public to make it more accessible for our adopters to come and visit with the animals they were interested in.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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