Mission: Vision

We believe that when a child is in time of greatest need, families and communities can come together to create solutions, ultimately changing a child's life forever.

Mission Statement

The mission of Ronald McDonald House Charities of Charleston is to create compassionate environment and programs that provide families the best chance of success in caring for their child with complex medical needs.

Ronald McDonald House Charities of Charleston is a 501(c)(3) organization, with an IRS ruling year of 1982, and donations are tax-deductible.

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Contact Information

  http://www.rmhcharleston.org/

 81 Gadsden Street
Charleston SC 29401 

  843-723-7957


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 92.39, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

73.6%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

10.6%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

15.6%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

1.7%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.10


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

4.21 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

9.22%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Kathleen Papadimitriou, Executive Director

$94,121 (4.54% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2019

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Other health services (BMF activity code: 179)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Ronald McDonald House Charities of Charleston reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Staffing


How COVID-19 impacted the organization's operations financially:

COVID-19 brought on a series of safety protocols. These impacted our ability to run at full capacity. Nevertheless, we always stayed open and to date, have avoided an outbreak or requirement to move backwards in our advancing protocol requirements. Unfortunately, our ability to continue to fundraise for a much needed capital campaign have been put on hold until our Board of Directors feels it is again safe to solicit for a much needed expansion. Our ability to have visitors and volunteers in the House has greatly been limited; and hence the staff have often had to cook the meals for our families.


How COVID-19 impacted the organization's delivery of programs:

Our Day pass program and BabyBLOOMS programs were suspended. BabyBLOOMS now returned in a controlled manner. Our playroom has remained closed and siblings are not encouraged into the facility as prior to COVID-19. After a year of the scheduled launch, the Children's Hospital, did allow us to institute, in a controlled fashion, the Hospitality Carts program which serve the families bedside and the hospital workers. These have been tremendously successful. We are planning on launching a similar cart at the MUSC Summey Medical Clinic Pavilion.


How this organization adapted to changing conditions caused by COVID-19:

Initially, all of fundraising and finance worked from home offices. The good news is our technology implementations prior to COVID-19, allowed us full functionality and connectivity. The onsite teams, have had to grossly adapt without the physical, regular presence of large volunteer teams. Slowly and safely, we have re-introduced limited volunteers back into the facility. The Global charity at the onset of the pandemic, required us to re-license, outlining and adhering to new COVID-19 protocols. Our Board of Directors, required COVID-19 vaccinations of all staff and on site volunteers. Our fundraising events have had to migrate to virtual or quasi-virtual environments. In short, our flexibility has enabled us to continue to serve families even with a facility that has created huge challenges in making social distancing easy. Families have agreed to expanded conditions-of-stay prior to taking occupancy.


Innovations the organization intends to continue permanently after the pandemic:

Some of the fundraising features to the events, will continue to allow individuals to expand how they may participate. Our volunteer requirements of vaccinations will continue with us going forward. Many of the adaptions to the facility for more contactless surfaces will remain in place. Our standards of cleanliness are now set at a higher level and will not regress.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
4/1/20212019 92.39
3/1/20202018 93.77
5/1/20192017 91.89
9/1/20182016 88.83
8/1/20182016 88.48

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

4/1/20182015 92.18
4/1/20172015 89.34
2/1/20172014 89.50

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Ronald McDonald House Charities of Charleston cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Ronald McDonald House Charities of Charleston? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Ronald McDonald House Charities of Charleston reported its three largest programs on its FY 2019 Form 990 as:


$1,368,168

Spent in most recent FY

97%

Percent of program expenses


RONALD MCDONALD HOUSE RMHC CHARLESTON IS A SAFE HAVEN FOR 32 RESIDENT FAMILIES EVERY NIGHT, NURTURING THE ENTIRE FAMILY IN ADDITION TO THE CRITICALLY ILL CHILD. OUR HOUSE PROVIDES THE COMFORTS OF HOME ... (More)


$25,920

Spent in most recent FY

1%

Percent of program expenses


RONALD MCDONALD FAMILY ROOM: THIS PROGRAM SERVES AS AN OASIS INSIDE THE MUSC CHILDREN'S HOSPITAL FOR IT PROVIDES COMFORT AND CARE TO OVER 2,000 PEOPLE A YEAR. THE ROOM IS EQUIPPED WITH COMPLIMENTARY S ... (More)


$15,564

Spent in most recent FY

1%

Percent of program expenses


BABYBLOOMS (BONDLEARNOBSERVEORGANIZEMONITORSUPPORT) OFFERS SUPPORT AND RESOURCES DESIGNED TO STRENGTHEN AND ASSIST FAMILIES AS THEY MOVE FROM THE HOSPITAL TO HOME. THROUGH WEEKLY LEARNING AND ACTIVITY ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Ronald McDonald House Charities of Charleston is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


THE MISSION OF RONALD MCDONALD HOUSE CHARITIES OF CHARLESTON IS TO CREATE COMPASSIONATE ENVIRONMENTS AND PROGRAMS THAT PROVIDE FAMILIES THE BEST CHANCE OF SUCCESS IN CARING FOR THEIR CHILD WITH COMPLEX MEDICAL NEEDS.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


We believe that when a child is in time of greatest need, families and communities can come together to create solutions, ultimately changing a child’s life forever.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Expand capacity to meet the growing needs of our families at MUSC Shawn Jenkins Children's Hospital & regional children's medical care

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Support and facilitate a culture of innovation to develop & expand RMHC Charleston family-centered care programs

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.


Goal Three: Develop and elevate team members through training

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Board Source Training for the CEO and Chairman Leadership Training for other Senior Leadership Members Required Online courses for full team in social media, child abuse and molestation, cyber awareness, food safety, and facilities management Required Yearly trainings focusing on one of the following topics emergency preparedness, first aid, and wellness, and supporting families.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

What are this organization’s external mobilizaton efforts?

Actively engage with strategic other non profits on topic and share resources. Work in teams with other regional RMHC chapters on topics of similar interest. Coordinate in community events that better our community such as blood drives

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


We assigned bathrooms in our facility limiting one to each family. Our facility was built in a communal style of living, similar to dorms. We eliminated our buffets and box and serve meals accordingly. Everyone is required to wear masks in common areas. Our playroom and playground is/have been closed for periods. All game equipment for the children is cleaned and put in plastic covers. Families are required to do a daily wellness check with the Guest Service office. The guests are required to clean their own bedrooms/and bathrooms. Rooms are left empty for a period of time to air out before housekeeping cleans them and turns them over. Families are required to produce either evidence of full vaccination status or a negative COVID-19 test within 72 hours of entering the facility. The families are limited to no external guests. Only a handful a regular vaccinated volunteers are now allowed into the facility. One one person is allowed in each laundry room and kitchenette at any given time. In short, although we are restricted, we continue to operate safely and the families honestly are so helpful. They want their seriously ill children to survive so they are more than willing to accommodate the additional restrictions in place. While we had huge waiting list prior to COVID-19 and knew we needed to expand, the additional limitations of the facility, have only underscored our need to have more communal space so people may spread out without fear. Currently, we have directional stairwells and limited seating in our dining room to maintain social distancing requirements. Most importantly, each bedroom requires a dedicated bathroom for hygienic safety. We truly miss the energy of volunteer groups bring to the House cooking meals for the families and assisting with large project work.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by Ronald McDonald House Charities of Charleston is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects


With whom does your organization share the feedback you got from the people you serve?

The people we serve, Our staff, Our board, Our funders, Our community partners


What challenges does your organization face in collecting feedback from the people you serve?

The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Note: The organization did not respond to this question.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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