Mission: House of Hope has been helping Martin County residents in need since 1984 by providing food, assistance with rent/mortgage, utilities, prescriptions, medical co-pays, clothing and other household expenses. From humble beginnings of handing out sandwiches from the trunk of a car, the organization now operates four full service centers, thrift stores, and Client Choice pantries, in addition to four nutrition gardens, the Elisabeth Lahti Nutrition Center, the Golden Gate Center for Enrichment & a Production/Vocational Farm. On average, House of Hope provides 6,000 services to people each month and distributes more than 1.4 million pounds of nutritious food annually to individuals, local church kitchens and food pantries, and low income communities. There is never a cost to anyone seeking assistance from the organization, and everyone receives some level of case management through Project HOPE (Helping Others Progress through Empowerment) program assistants and case managers.

House of Hope is a 501(c)(3) organization, with an IRS ruling year of 1984, and donations are tax-deductible.

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Contact Information

  http://www.hohmartin.org

 2484 Southeast Bonita Street
Stuart FL 34997 

  772-286-4673


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 96.46, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

91.0%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

4.1%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

4.8%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

3.1%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.05


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.39 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

11.66%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Robert Ranieri, CEO

$119,931 (2.12% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Supplying money, goods or services to the poor (BMF activity code: 560)

Other religious activities (BMF activity code: 029)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


House of Hope reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue


How COVID-19 impacted the organization's operations financially:

Special events were canceled and left a $150,000 deficit in budgeted fundraising goals. Thrift stores were forced to close with limited openings starting in May 2020, resulting in over $265,000 of lost revenue compared to the same months of the prior year. The community's empathetic response to supporting residents most directly impacted by the economic shutdown brought 4 times the amount of gifts from new monetary donors than the previous year, but has not been sustainable. No staff was reduced as a result of COVID but roles were temporarily adjusted to ensure uninterrupted delivery of services. A PPP was applied for and received to support staffing expenses.


How COVID-19 impacted the organization's delivery of programs:

No programs or services were interrupted by COVID. Unemployment in Martin County spiked to over 11% and there was a 30% increase in the demand for our pantry and financial assistance services, with over 700 new families enrolled. Staff members adjusted their roles to fill in for the sudden shortage of volunteer help in all areas of the organization, and new episodic volunteers filled 40-60% of shift openings. Enrichment programs were forced to close in spring 2020, and reopened with limited capacity in the summer months and beyond. Nutrition education programs for children at our outdoor nutrition gardens continued as designed with social distancing guidelines.


How this organization adapted to changing conditions caused by COVID-19:

Social distancing and health concerns required clients to remain outside to receive food at pantries and/or register with the organization. This has continued through June 2021. Online forms and video conferencing has been used for case managers to meet with clients to assess their needs beyond pantry services. Enrichment programs were canceled and started up again in summer 2020 through virtual options or in person with reduced capacity limits. Volunteer hesitancy to return in person has greatly reduced the offering of workshops. Fundraising options were limited and one socially distanced new special event was successfully introduced.


Innovations the organization intends to continue permanently after the pandemic:

Online client registration will continue, as it is adjustable to client work and family schedules. Pantries have required appointments for return visits and that will continue to better manage shopping capacity. Virtual workshop offerings will continue to help clients with resume preparation and career coaching, if the volunteer and client are available and interested to pursue that option. The new fundraiser will become part of the standard offerings, even with social distance restrictions removed.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
12/1/20202019 96.46
7/1/20192018 96.46
6/1/20182017 98.23
11/1/20172016 93.32
10/1/20162015 95.47
6/1/20162014 98.23
Rating Version: 2.0
8/1/20152014 97.40
6/1/20152014 94.41

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

7/1/20142013 93.55
11/1/20132012 82.48

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

House of Hope cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

Unscored

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Largest Programs

Largest Programs



House of Hope reported its two largest programs on its FY 2020 Form 990 as:


$5,943,604

Spent in most recent FY

92%

Percent of program expenses


BASIC NEEDS ASSISTANCE INCLUDES FOOD, CLOTHING AND FINANCIAL ASSISTANCE TO KEEP PEOPLE IN THEIR HOME. IN FISCAL 2020, 6,770 MARTIN COUNTY RESIDENTS RECEIVED SERVICES, WHICH IS AN INCREASE OF OVER 1,50 ... (More)


$508,702

Spent in most recent FY

7%

Percent of program expenses


LIFE SKILLS TRAINING IS PROVIDED BY HOUSE OF HOPE CASE WORKERS AND PROGRAM SERVICES ASSISTANTS THROUGH A VARIETY OF METHODS, WHICH INCLUDE: ASSISTING CLIENTS WITH CREATING A PLAN TO ESTABLISH GREATER  ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by House of Hope is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


House of Hope's mission is to empower Martin County residents to overcome hunger and hardship.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


To become the leader in transforming lives by providing basic needs and life skills to those in need.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Play a lead role in supporting the local system of care to help people attain self-sufficiency.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Enhance and provide innovative programs designed to empower individuals to improve self-sufficiency.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Ensure the necessary infrastructure and equipment is in place to accomplish the goals.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

House of Hope's CEO is a member of a CEO Alliance that is provided by The Community Foundation Martin - St Lucie (TCFMSL). TCFMSL established the group early in 2020 (before COVID) to bring CEOs of local nonprofit agencies together for training and collaboration. The group meets monthly. Periodically, House of Hope brings leadership training to it's team of senior managers. This has not happened in the past 12-18 months due to COVID.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

House of Hope's CEO participates in Board of Commissioners meetings and advocates for the establishment of new, or improvement of existing, county facilities, programs, and funding to benefit the agency's clients. Senior management and Board members strengthen and pursue partnerships with local corporations who can offer funding or in-kind donations to support agency clients and programs. House of Hope's collaboration with United Way of Martin County and the Martin County Board of County Commissioners was key to the success of CARES Act funding distributions in the county to help people with basic needs as a result of the pandemic crisis. House of Hope and its partners use social media, including Facebook and Instagram, to share updates and successes, list calls to action, raise awareness of programs, and thank supporters. House of Hope participates in local events when the participation allows for successful exposure to either client, supporters or both.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


House of Hope has always been on the frontline of providing essential services to clients who find themselves in a crisis of food and financial insecurity. COVID brought those needs to a whole new level, and the agency never closed it's doors and never turned away any resident in need. Since March 2020, the demand for agency services increased 30%, over 700 new families registered for food services, 16 more nonprofits partnered to receive food from House of Hope (up from 8), four times the amount of financial assistance requests were processed (over $300,000), and over 7000 services have been provided each month. Adjustments were made to the food delivery process, keeping clients outside pantries to protect everyone's health and adjust the workload at service centers, where there was 40-60% less available volunteers due to the pandemic concerns. Client registration and case management was also accomplished remotely through online forms and phone calls or video meetings. Thrift stores were closed for a couple months and reopened with limited hours. Special events and fundraisers were canceled. Enrichment programs were closed temporarily and opened June 2020 with limited capacity and online options. House of Hope adjusted to the increased workload and reduced revenue sources with staff filling roles as needed and strengthening partnerships with United Way and local commissioners who helped spread the word of the agency's resources. The priority was to serve the basic needs of the local community while maintaining the agency's holistic approach that preserves clients' dignity and empowers them to improve their overall health, wellbeing, and financial independence.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

House of Hope is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

Unscored

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Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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