Mission: Safe Haven Family Shelter empowers Middle Tennessee homeless families with children to achieve lasting self-sufficiency. We are a shelter-to-housing program which ac ... (More)

Safe Haven Family Shelter is a 501(c)(3) organization, with an IRS ruling year of 2000, and donations are tax-deductible.

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Contact Information

  http://safehaven.org/

 1234 Third Avenue South
Nashville TN 37210 

  615-256-8195


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 94.42, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

74.9%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

14.6%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

10.4%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

2.6%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.10


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

1.26 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

19.28%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
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Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Joyce K. Lavery, Chief Executive Officer

$127,266 (3.58% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2019

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Activity data not reported from the IRS


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Safe Haven Family Shelter reported being impacted by COVID-19 in the following ways:
  • Program Delivery


How COVID-19 impacted the organization's operations financially:

Safe Haven was fortunate to qualify for CARES Funding and COVID-19 related grants that helped us to continue carrying out our mission. Many donors and foundations also increased giving levels, and Safe Haven was awarded additional public program grant funds as well as a capacity building grant from the Day 1 Families Fund, for our leadership in moving the needle in addressing family homelessness. Safe Haven was able to continue moving forward with services with these generous investments.


How COVID-19 impacted the organization's delivery of programs:

Safe Haven has a main shelter facility that serves 10 families along with housing options in the community, serving over 100 families concurrently. With the onset of the COVID-19 pandemic, Safe Haven had to shift quickly. We had to plan to keep our families safe, as it became apparent that we would not be able to adequately socially distance families in our shelter, especially children. The leadership team met and worked out a plan to utilize extended stay hotel partnerships to prevent interruption of services to our families, and emulate our Shelter Program services beyond our main facility. Once we were able to move the families out of shelter, teams began daily remote meetings. Everything that was once client facing inside the shelter walls began to shift outward. Our program staff thought of creative ways to get clients the access they needed to services, employment, supplies, food, transportation, housing and more.


How this organization adapted to changing conditions caused by COVID-19:

Many things were uncertain, while in many ways our nation was falling apart, our team began to lean into this challenge for the betterment of our families. Many of our families that were stabilized in housing lost jobs, and our employment navigators stepped in to make sure they could regain employment and stay housed. Our children had access to remote learning technology, and donors purchased remote learning stations complete with all the tools needed for academic success at home. Weekly food boxes were delivered,and supplies filled the downstairs lobby weekly as volunteers and donors purchased much-needed supplies for our families. We continue to turn to the latest CDC guidelines as our reference for service delivery and safety. We are still operating our shelter program and keeping families safe and socially distanced through our extended stay hotel partnership, and project to reopen our facility fully in 2022.


Innovations the organization intends to continue permanently after the pandemic:

Safe Haven has been able to increase the capacity of families served through the Shelter Program while operating through the extended stay hotel partnership. This is one program that we would like to continue even when we reopen shelter to meet the needs of more families experiencing homelessness; allowing us to serve more families concurrently. Increased staff communication/meetings will continue as well with the flexibility of virtual access so everyone can join.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
6/1/20212019 94.42
2/1/20202018 92.73
2/1/20192017 94.94
3/1/20182016 93.19
3/1/20172015 91.81
6/1/20162014 95.79
Rating Version: 2.0
12/1/20152014 90.24
7/1/20152013 94.16
11/1/20142012 99.32
6/1/20142012 97.09

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

5/1/20142012 92.19

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Safe Haven Family Shelter cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Safe Haven Family Shelter? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Safe Haven Family Shelter reported its largest program on its FY 2019 Form 990 as:


$2,613,984

Spent in most recent FY

100%

Percent of program expenses


SAFE HAVEN FAMILY SHELTER PROVIDES SHELTER AND TRANSITIONALSERVICES THAT EMPOWERS MIDDLE TENNESSEE HOMELESS FAMILIES WITHCHILDREN TO ACHIEVE LASTING SELF-SUFFICIENCY.


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Safe Haven Family Shelter is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Safe Haven Family Shelter leads our community's efforts to house, support, empower and advocate for families experiencing homelessness. Safe Haven accepts couples with children, single parents and multi-generational families with children. Safe Haven operates from a housing first model, and provides services that promote sustainability in housing after program departure. Through a shelter and housing program, Safe Haven can serve over 100 families concurrently, and over 370 families annually. Families receive support in the following: financial literacy, workforce development, children's education/enrichment programs, case management, tenant readiness and assistance in obtaining affordable housing. Safe Haven Family Shelter's comprehensive approach is one of service, compassion, trauma-informed care and evidenced-bases practices.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Our vision is to eliminate family homelessness in Middle Tennessee.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: I. PROVIDE COMPREHENSIVE RESOURCES to meet families where they are in order to prevent or minimize the occurrence of homelessness and to support a hopeful and bright future for their children.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: II. ADVOCATE FOR EFFECTIVE COMMUNITY STRATEGIES through forging partnerships and promoting policies that will bring an end to family homelessness.

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.


Goal Three: III. EXPAND FINANCIAL SUPPORT AND AWARENESS to increase our community’s investment in ending family homelessness.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Safe Haven is deeply committed to supporting our staff in learning and leadership development efforts. Safe Haven has expanded opportunities and promoted more leaders to management positions in the past 12 months. Safe Haven has also implemented a Diversity Equity and Inclusion group and has also created a client engagement workshop group to identify more ways for clients to be involved in program offerings and enhancement for success. These groups provide opportunities for staff members to take a stronger leadership role, giving more opportunities for growth and development. Safe Haven also invests dollars in conferences and educational opportunities for staff.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

What are this organization’s external mobilizaton efforts?

Safe Haven is a highly collaborative organization, and has a strong role in collective impact. Through The Family Collective, Safe Haven partnered with United Way, the Siemer Institute for Family Stability and other organizations to provide more services to families experiencing homelessness. The Family Collective has grown to include several organizations throughout Middle Tennessee. Safe Haven was also a part of the implementation efforts for Coordinated Entry in Nashville. Coordinated Entry is designed for families to call one number to efficiently be connected with services that best support the family's needs. Several Safe Haven staff members have presented at national conferences on such topics as : rapid rehousing, children's programs and trauma-informed care. Safe Haven also raises awareness through social media, special events, marketing and more.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Even with the many uncertainties and challenges of 2020, Safe Haven served more families than ever before. Through prevention, shelter and housing programs, Safe Haven was able to house 126 families and serve 373 families. Safe Haven can serve up to 14 families at a time through the Shelter Program (extended stay hotel partnership), which has been so vital in the continuation of carrying out our mission during this time. Case managers continued to meet with clients to ensure they were housed as soon as possible, and linking families to key departments such as employment and housing. The Children’s Program Director ensured that children had access to remote learning, were enrolled in school, provided birthday boxes, and literacy baskets filled with age appropriate reading level books and tools to keep children moving forward academically. Donors and volunteers collected in-kind supplies for food boxes and home baskets, each filled with items that support families in their stage in the program. Our case managers completed training in an intensive case management called CTI—Critical Time Intervention. CTI provides a stronger Phase 1 up front which really provides more of an opportunity to build trust between the client and case manager in the beginning of the client’s journey. Once that trust is established and the bond is strengthened, moving through trauma and achieving goals together becomes easier for the family. Safe Haven also launched a pilot permanent supportive housing program, and welcomed additional staff for our housing team. The agency also prepared for the retirement of our longtime CEO with a search committee conducting a national search. Development staff shifted a signature fundraiser to a virtual event and continued informing donors about needs and requesting additional funding. Staff shifted to online meetings and increased daily communication to decipher how to best meet the needs, adapting and providing creative solutions to pandemic challenges.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

Safe Haven Family Shelter is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

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Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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