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827 18TH STREET
Vero Beach FL 32960-6481
Vero Beach FL | IRS ruling year: 1997 | EIN: 65-0715258
THE MISSION OF WHOLE FAMILY HEALTH CENTER IS TO PROVIDE HIGH QUALITY, CARING, ACCESSIBLE HEALTH CARE SERVICES;ADULT AND CHILD,MEDICAL,MENTAL AND ORAL HEALTH, TO EVER ... (More)
THE MISSION OF WHOLE FAMILY HEALTH CENTER IS TO PROVIDE HIGH QUALITY, CARING, ACCESSIBLE HEALTH CARE SERVICES;ADULT AND CHILD,MEDICAL,MENTAL AND ORAL HEALTH, TO EVERYONE. (Less)
Great
This charity's score is 100%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores: 90% Accountability & Finance, 10% Leadership & Adaptability. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Accountability & Finance score for Whole Family Health Center Inc. is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.
Whole Family Health Center Inc. has earned a 100% for the Accountability & Finance beacon. See the metrics below for more information.
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
This Accountability & Finance score represents IRS Form 990 data up until FY 2021, which is the most recent Form 990 currently available to us.
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Full Credit
Partial Credit
No Credit
Not ApplicableBoard Composition - 12/12 - 25/25 ptsBoard Composition - 12/12 - 25/25 pts
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
Independent Audit or Financial Review - Audited - 20/20 ptsIndependent Audit or Financial Review - Audited - 20/20 pts
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
| Total Revenue Amount | Expectation to Receive Credit |
|---|---|
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Conflict of Interest Policy - Listed - 3/3 ptsConflict of Interest Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes - Documented - 3/3 ptsBoard Meeting Minutes - Documented - 3/3 pts
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction - Listed - 3/3 ptsDocument Retention and Destruction - Listed - 3/3 pts
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy - Listed - 3/3 ptsWhistleblower Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Website - Listed - 3/3 ptsWebsite - Listed - 3/3 pts
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Full CreditPartial CreditNo CreditNot ApplicableLiabilities to Assets Ratio - 24.61% - 15/15 ptsLiabilities to Assets Ratio - 24.61% - 15/15 pts
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
| Liabilities to Assets Ratio | Amount of Credit Received |
|---|---|
| Less than 50% | Full Credit |
| 50% - 59.9% | Partial Credit |
| 60% or more | No Credit |
Source: IRS Form 990
Program Expense Ratio - 90.29% - 25/25 ptsProgram Expense Ratio - 90.29% - 25/25 pts
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
| Program Expense Percentage | Amount of Credit Received |
|---|---|
| 70% or higher | Full Credit |
| 60% - 69.9% | Partial Credit |
| 50% - 59.9% | Zero Points for Program Expense Score |
| Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
No Data Available
Key Persons data is currently unavailable for this organization. This data is only available if this charity has at least one year of electronically-filed Form 990 data filed within the last six years.
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Health clinic (BMF activity code: 154)
Foundation Status:
Organization that normally receives no more than one-third of its support from gross investment income and unrelated business income and at the same time more than one-third of its support from contributions, fees, and gross receipts related to exempt purposes. 509(a)(2) (BMF foundation code: 16)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Whole Family Health Center Inc.) or EIN (650715258) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
Whole Family Health Center Inc. reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Revenue
Staffing
Administrative Capacity
Balance Sheet
How COVID-19 impacted the organization's operations financially:
We have seen an influx of donations, mostly due to our massive COVID-19 vaccine efforts in our community. While the government has covered the cost of the vaccine and some treatments, the full costs of labor, including significant overtime, equipment, support accessories and everything else needed to perform this service have not been covered. The COVID-19 pandemic has directly affected our finances as an organization. We do expect increases in funds in our current FY (04/2021-03/2022) and next due to IRHD, LIP, and ARPA funding, as well as continued cash contributions due to our efforts in vaccinating and testing for COVID-19. We are also looking to enhance our fundraising efforts because of the goodwill we’ve earned in our community. We have surmised that the additional exposure within the community has also resulted in an over 40% increase in our patient count for 2021. In the future, we expect additional occupancy costs due to the expansion of both patients and services.
How COVID-19 impacted the organization's delivery of programs:
Whole Family Health Center quickly pivoted to offering telehealth appointments and pharmacy home delivery services/curbside pickup to better protect our patients, especially those that are immunocompromised. These services are offers that are still very popular with our patients and we will continue to offer them as well as expand moving forward. WFHC established itself as the go-to medical facility for COVID-19 testing, treatment, and vaccines. Upon the release of the vaccines, we met the community demand by hosting weekend vaccination effects that have become affectionately known as “vaccine parties”. To date, we have administered over 31,000 COVID-19 vaccines and over 20,000 tests. WFHC also partnered with the NIH & NIAID to conduct clinical trials for various treatment options, including monoclonal antibodies. This initiative made us the only dedicated monoclonal antibody treatment center in Vero Beach providing this lifesaving treatment to over 600 COVID-positive people.
How this organization adapted to changing conditions caused by COVID-19:
Dr. Gerald Pierone, Jr., our founder and Chief Medical Officer, is an infectious disease specialist, making him a valuable asset during the COVID-19 pandemic. We began by offering telehealth appointments to ensure that our patients, especially those that are immunocompromised, were protected. Our Social Services team began making weekly calls to our chronic care patients to ensure that they were maintaining access to services and medications that they needed. We quickly expanded access to testing within the community and partnered with NIH/NIAID to begin trials for therapeutic treatments. Our goal was to serve as many people in the community, while still offering the quality care that our patients have come to expect.
Innovations the organization intends to continue permanently after the pandemic:
As previously stated, we have received positive feedback regarding offering telehealth appointments and pharmacy home delivery services. It is our intent to continue to offer these services moving forward as well as potentially expand these services. Additionally, our Social Services team partnered with the Treasure Coast Food Bank to host a Diaper Pantry from each of our clinical offices. This service provides training, advocacy, and supplies to families with infant children in our community. We are excited to move into the second year of hosting this program. Our social services team has also taken the lead in critical care management. They are working with our patients to ensure they have access to complete care from WHFC as well as other local partner agencies.
Not Currently Scored
Whole Family Health Center Inc. cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Whole Family Health Center Inc. reported its two largest programs on its FY 2021 Form 990 as:
Spent in most recent FY
Percent of program expenses
WE PROVIDE COMPREHENSIVE,AFFORDABLE MENTAL HEALTH CARE WITH A WIDE VARIETY OF TREATMENT MODALITIES. WE STRIVE TO PROVIDE HIGH QUALITY MENTAL HEALTH CARE THAT IS EVIDENCE BASED AND TAILORED TO THE SPEC ... (More)
WE PROVIDE COMPREHENSIVE,AFFORDABLE MENTAL HEALTH CARE WITH A WIDE VARIETY OF TREATMENT MODALITIES. WE STRIVE TO PROVIDE HIGH QUALITY MENTAL HEALTH CARE THAT IS EVIDENCE BASED AND TAILORED TO THE SPECIFIC NEEDS OF THE PATIENT. (Less)
Spent in most recent FY
Percent of program expenses
WE PROVIDE COMPREHENSIVE, AFFORDABLE MEDICAL SERVICES INCLUDING ADULT AND PEDIATRIC MEDICINE, HEALTH EDUCATION AND PROMOTION, HEALTH ASSESSMENTS AND SCREENING. OUR PHARMACY SERVICES PROVIDE PATIENTS W ... (More)
WE PROVIDE COMPREHENSIVE, AFFORDABLE MEDICAL SERVICES INCLUDING ADULT AND PEDIATRIC MEDICINE, HEALTH EDUCATION AND PROMOTION, HEALTH ASSESSMENTS AND SCREENING. OUR PHARMACY SERVICES PROVIDE PATIENTS WITH AFFORDABLE MEDICINE AND PHARMACY SUPPLIES. (Less)
Whole Family Health Center Inc. cannot currently be evaluated by our Culture & Community methodology because we have not received data from the charity regarding its Constituent Feedback or Equity Practices strategies.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Whole Family Health Center Inc. has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
Full CreditPartial CreditNo CreditNot ApplicableMission - 10/10 ptsMission - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
The mission of Whole Family Health Center is to provide high quality, caring, accessible health care services; adult and child, medical, mental and oral health, to everyone.
Vision - 10/10 ptsVision - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
Whole Family Health Center strives to provide integrated compassionate, affordable, quality health care for patients in the communities we serve.
Source: Nonprofit submitted responses
Goals - 20/20 ptsGoals - 20/20 pts
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Expand access to Adult and Pediatric Primary Care from our existing clinical offices in Fort Pierce and Vero Beach.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Two: Establish both vision and dental services to meet the growing need for access to these services within the community.
Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.
Goal Three: Enhance our human resources team with resources to assist in the recruitment and retention of both our clinical and administrative staff.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Leadership Development - 15/15 ptsLeadership Development - 15/15 pts
The nonprofit provides evidence of investment in leadership development
We host in-house training sessions and participate in outside training for staff to ensure that they are empowered to provide the best service to our patients. We also facilitate and assist with licensure & certification renewal for our clinical staff. Additionally, we encourage local partners and department leaders within the organization to present to the Board of Directors at our monthly board meetings to ensure our Board is making informed decisions.
Mobilizing for Mission - 15/15 ptsMobilizing for Mission - 15/15 pts
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Strategic Partnerships
Networks of Collective Impact Efforts
Thought Leadership
Raising Awareness
Community Building
Whole Family Health Centers strives to provide a healthcare home to all our patients and to the community. We achieve this through multiple outreach outlets. Our Social Services team provides support to our underserved populations and is designed to assist our patients by addressing barriers to care including Chronic Care Management, Transportation Services, Health Literacy Programs, and Referrals to partnering agencies to address social determinants to health. Additionally, WFHC has an established Marketing & Development team with the sole purpose of raising awareness of our mission and services through community grants, participation in community events, and social media.
Adaptability Story - 30/30 ptsAdaptability Story - 30/30 pts
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
The COVID-19 pandemic presented a multitude of challenges for both our staff and patients. Whole Family Health Center was able to quickly pivot to offering telehealth appointments to all clients. While many medical appointments have largely returned to in-person, we have had great feedback regarding our telehealth options and continue to offer them to our medical and behavioral health patients. This has improved access to care, especially mental health. It allows patients to be able to access services from the comfort of their home and with limited interruption to their daily schedule. We feel that this will have a long-term beneficial outcome for our patients. We also pivoted to offering pharmacy home delivery services and curbside pickup. During the pandemic this allowed us to keep our patients with a high risk of a negative outcome from COVID-19 infections safer from exposure. Along with telehealth options, this helps to ensure that our patients have access to their life-saving medications without interruption. We have found that this helps to ensure that patients are able to have their medication in a timely fashion and better adhere to taking their medications on time. WFHC established itself as the go-to medical facility for COVID-19 testing, treatment, and vaccines. We have administered over 31,000 COVID-19 vaccines and over 20,000 tests. WFHC also partnered with the NIH & NIAID to conduct clinical trials for various treatment options, including monoclonal antibodies. This initiative made us the only dedicated monoclonal antibody treatment center in Vero Beach providing this lifesaving treatment to over 600 COVID-positive people.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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