Mission: THE MISSION OF WHOLE FAMILY HEALTH CENTER IS TO PROVIDE HIGH QUALITY, CARING, ACCESSIBLE HEALTH CARE SERVICES;ADULT AND CHILD,MEDICAL,MENTAL AND ORAL HEALTH, TO EVER ... (More)

Whole Family Health Center Inc. is a 501(c)(3) organization, with an IRS ruling year of 1997, and donations are tax-deductible.  Note: This organization was not on the most recent list of organizations provided by the IRS, the Business Master File (BMF). It will be removed from our website if it is not listed in the BMF for three consecutive months.

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Contact Information

  wholefamilyhealthcenter.org

  827 18TH STREET
Vero Beach FL 32960-6481


 Important note on the timeliness of ratings

The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Finance & Accountability score for Whole Family Health Center Inc. is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.


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Encompass Rating System by Charity Navigator


Overall Score

100

out of 100

This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 90% Finance & Accountability and 10% Leadership & Adaptability


Learn about the Encompass Rating System: Overview | FAQ | Release Notes

Next: Impact & Results

...   Finance & Accountability


This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.


Finance & Accountability Score

100

out of 100

The score earned by Whole Family Health Center Inc. is a passing score

This V6 of the Finance & Accountability Score provides a baseline measure of an organization's health including the indicators listed in the report below.

This score represents Form 990 data from 2020, the latest year electronically filed and published by the IRS.



Back to Overall

Finance & Accountability Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Program Expense

Program Expense Ratio

89.73%

Higher effect on score

More data  


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.


Program Expense Percentage

Amount of Credit Received

70% or higherFull Credit
60% - 69.9%Partial Credit
50% - 59.9%Zero Points for Program Expense Score
Below 50%Zero Points for Both Program Expense AND Liabilities to Assets Scores

Source: IRS Form 990

Board Composition

13/13 Independent

Higher effect on score


Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).


The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.


Source: IRS Form 990

Independent Audit or Financial Review

Audited

Higher effect on score


An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:

Total Revenue Amount

Expectation to Receive Credit

$1 million or higherExpected to complete an audit
$500,000 - $1 millionExpected to complete an audit, review, or compilation
Less than $500,000No expectation (removed from scoring methodology)

Source: IRS Form 990

Liabilities to Assets Ratio

26.81%

Lower effect on score


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.

Liabilities to Assets Ratio

Amount of Credit Received

Less than 50%Full Credit
50% - 59.9%Partial Credit
60% or moreNo Credit

Source: IRS Form 990

Website

Listed

Lower effect on score


Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.


Nonprofits act in the public trust and reporting publicly on activities is an important component.


Source: IRS Form 990

Conflict of Interest Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.


This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.


Source: IRS Form 990

Board Meeting Minutes

Documented

Lower effect on score


Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.


An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.


Source: IRS Form 990

Document Retention and Destruction

Listed

Lower effect on score


Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.


This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.


Source: IRS Form 990

Whistleblower Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.


This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.


Source: IRS Form 990

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

No Data Available


Key Persons data is currently unavailable for this organization. This data is only available if this charity has at least one year of electronically-filed Form 990 data filed within the last six years.

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Health clinic (BMF activity code: 154)


Foundation Status:

Organization that normally receives no more than one-third of its support from gross investment income and unrelated business income and at the same time more than one-third of its support from contributions, fees, and gross receipts related to exempt purposes.  509(a)(2) (BMF foundation code: 16)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Whole Family Health Center Inc. reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

We have seen an influx of donations, mostly due to our massive COVID-19 vaccine efforts in our community. While the government has covered the cost of the vaccine and some treatments, the full costs of labor, including significant overtime, equipment, support accessories and everything else needed to perform this service have not been covered. The COVID-19 pandemic has directly affected our finances as an organization. We do expect increases in funds in our current FY (04/2021-03/2022) and next due to IRHD, LIP, and ARPA funding, as well as continued cash contributions due to our efforts in vaccinating and testing for COVID-19. We are also looking to enhance our fundraising efforts because of the goodwill we’ve earned in our community. We have surmised that the additional exposure within the community has also resulted in an over 40% increase in our patient count for 2021. In the future, we expect additional occupancy costs due to the expansion of both patients and services.


How COVID-19 impacted the organization's delivery of programs:

Whole Family Health Center quickly pivoted to offering telehealth appointments and pharmacy home delivery services/curbside pickup to better protect our patients, especially those that are immunocompromised. These services are offers that are still very popular with our patients and we will continue to offer them as well as expand moving forward. WFHC established itself as the go-to medical facility for COVID-19 testing, treatment, and vaccines. Upon the release of the vaccines, we met the community demand by hosting weekend vaccination effects that have become affectionately known as “vaccine parties”. To date, we have administered over 31,000 COVID-19 vaccines and over 20,000 tests. WFHC also partnered with the NIH & NIAID to conduct clinical trials for various treatment options, including monoclonal antibodies. This initiative made us the only dedicated monoclonal antibody treatment center in Vero Beach providing this lifesaving treatment to over 600 COVID-positive people.


How this organization adapted to changing conditions caused by COVID-19:

Dr. Gerald Pierone, Jr., our founder and Chief Medical Officer, is an infectious disease specialist, making him a valuable asset during the COVID-19 pandemic. We began by offering telehealth appointments to ensure that our patients, especially those that are immunocompromised, were protected. Our Social Services team began making weekly calls to our chronic care patients to ensure that they were maintaining access to services and medications that they needed. We quickly expanded access to testing within the community and partnered with NIH/NIAID to begin trials for therapeutic treatments. Our goal was to serve as many people in the community, while still offering the quality care that our patients have come to expect.


Innovations the organization intends to continue permanently after the pandemic:

As previously stated, we have received positive feedback regarding offering telehealth appointments and pharmacy home delivery services. It is our intent to continue to offer these services moving forward as well as potentially expand these services. Additionally, our Social Services team partnered with the Treasure Coast Food Bank to host a Diaper Pantry from each of our clinical offices. This service provides training, advocacy, and supplies to families with infant children in our community. We are excited to move into the second year of hosting this program. Our social services team has also taken the lead in critical care management. They are working with our patients to ensure they have access to complete care from WHFC as well as other local partner agencies.


Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Whole Family Health Center Inc. cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Whole Family Health Center Inc.? Join the waitlist for an updated Impact & Results score.


Back to Overall

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Largest Programs

Largest Programs



Whole Family Health Center Inc. reported its two largest programs on its FY 2021 Form 990 as:


$1,613,636

Spent in most recent FY

8%

Percent of program expenses


WE PROVIDE COMPREHENSIVE,AFFORDABLE MENTAL HEALTH CARE WITH A WIDE VARIETY OF TREATMENT MODALITIES. WE STRIVE TO PROVIDE HIGH QUALITY MENTAL HEALTH CARE THAT IS EVIDENCE BASED AND TAILORED TO THE SPEC ... (More)


$17,895,275

Spent in most recent FY

91%

Percent of program expenses


WE PROVIDE COMPREHENSIVE, AFFORDABLE MEDICAL SERVICES INCLUDING ADULT AND PEDIATRIC MEDICINE, HEALTH EDUCATION AND PROMOTION, HEALTH ASSESSMENTS AND SCREENING. OUR PHARMACY SERVICES PROVIDE PATIENTS W ... (More)


Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Whole Family Health Center Inc. is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


Back to Overall

Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


The mission of Whole Family Health Center is to provide high quality, caring, accessible health care services; adult and child, medical, mental and oral health, to everyone.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Whole Family Health Center strives to provide integrated compassionate, affordable, quality health care for patients in the communities we serve.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Expand access to Adult and Pediatric Primary Care from our existing clinical offices in Fort Pierce and Vero Beach.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Establish both vision and dental services to meet the growing need for access to these services within the community.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Goal Three: Enhance our human resources team with resources to assist in the recruitment and retention of both our clinical and administrative staff.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

We host in-house training sessions and participate in outside training for staff to ensure that they are empowered to provide the best service to our patients. We also facilitate and assist with licensure & certification renewal for our clinical staff. Additionally, we encourage local partners and department leaders within the organization to present to the Board of Directors at our monthly board meetings to ensure our Board is making informed decisions.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

What are this organization’s external mobilizaton efforts?

Whole Family Health Centers strives to provide a healthcare home to all our patients and to the community. We achieve this through multiple outreach outlets. Our Social Services team provides support to our underserved populations and is designed to assist our patients by addressing barriers to care including Chronic Care Management, Transportation Services, Health Literacy Programs, and Referrals to partnering agencies to address social determinants to health. Additionally, WFHC has an established Marketing & Development team with the sole purpose of raising awareness of our mission and services through community grants, participation in community events, and social media.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


The COVID-19 pandemic presented a multitude of challenges for both our staff and patients. Whole Family Health Center was able to quickly pivot to offering telehealth appointments to all clients. While many medical appointments have largely returned to in-person, we have had great feedback regarding our telehealth options and continue to offer them to our medical and behavioral health patients. This has improved access to care, especially mental health. It allows patients to be able to access services from the comfort of their home and with limited interruption to their daily schedule. We feel that this will have a long-term beneficial outcome for our patients. We also pivoted to offering pharmacy home delivery services and curbside pickup. During the pandemic this allowed us to keep our patients with a high risk of a negative outcome from COVID-19 infections safer from exposure. Along with telehealth options, this helps to ensure that our patients have access to their life-saving medications without interruption. We have found that this helps to ensure that patients are able to have their medication in a timely fashion and better adhere to taking their medications on time. WFHC established itself as the go-to medical facility for COVID-19 testing, treatment, and vaccines. We have administered over 31,000 COVID-19 vaccines and over 20,000 tests. WFHC also partnered with the NIH & NIAID to conduct clinical trials for various treatment options, including monoclonal antibodies. This initiative made us the only dedicated monoclonal antibody treatment center in Vero Beach providing this lifesaving treatment to over 600 COVID-positive people.

Source: Nonprofit submitted responses

Previous: Leadership & Adaptability

...   Culture & Community


This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.


Culture & Community Score

Not Currently Scored

Whole Family Health Center Inc. is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback or Diversity, Equity, & Inclusion data. Nonprofit organizations are encouraged to fill out the How We Listen and Equity Practices sections of their Candid profile.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


Back to Overall

Culture & Community Report

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Diversity, Equity, & Inclusion


This organization has not provided information regarding the diversity, equity and inclusion (DEI) practices it is presently implementing. As such, the organization has not earned a score on this metric. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.


Methodology


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.


Learn more about the methodology.

Constituent Feedback

Not Scored


This organization reported that it is collecting feedback from the constituents and/or communities it serves. However, it did not respond to one or more survey questions, and therefore is not eligible for a score on this metric. (View our beacon methodology.) Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.


View this organization's Constituent Feedback Practices




Methodology


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Learn more about the methodology.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.


Constituent Feedback


Diversity, Equity, and Inclusion

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