Mission: RedRover brings animals from crisis to care and strengthens the bond between people and animals through the following programs:

- RedRover Responders. Our volunteer team shelters and cares for animals displaced by natural disasters and reconnects them to owners. We also shelter and care for animals rescued from puppy mills, hoarding cases and other significant abuse situations. (Formerly Emergency Animal Rescue Service)

- RedRover Readers. We help children explore the bond between people and animals through stories and discussion. (Formerly Humane Education Ambassador Readers)

- RedRover Relief. We provide guidance, case management and financial assistance to help pet owners, Good Samaritans and rescuers obtain urgent veterinary care. We work with domestic violence shelters to help survivors of domestic violence and their pets safely escape abusive environments, so families can escape together and stay together. (Formerly LifeLine Grant Program)

RedRover is a 501(c)(3) organization, with an IRS ruling year of 1992, and donations are tax-deductible.

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Contact Information

  http://www.redrover.org/

 1419 21st Street
Sacramento CA 95811 

  P.O. Box 188890
Sacramento CA 95818

  916-429-2457


You are viewing this organization's new Charity Navigator profile page. To view the legacy version, click here.

Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Good

This charity's score is 89.93, earning it a 3-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

71.3%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

8.8%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

19.7%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

3.4%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.22


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

1.77 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

24.47%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Partial

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Nicole Forsyth, President, CEO

$122,309 (3.02% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2019

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Boy Scouts, Girl Scouts, etc. (BMF activity code: 320)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


RedRover reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Grants Received

  • Grants Sent

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

The COVID-19 pandemic halted the operation of two of our three programs, created barriers for constituents to gain access to or receive the benefits of our services, forced our staff to shift from working in the office to working from home, thus reducing services to communities, staff efficiency and workload production. With two of our programs barely functioning, we saw significantly less expenses in these two program areas but an increase in expenses through our third program serving people impacted by Covid-19 helped offset our expense budget. To accommodate remote working conditions for nearly all of our staff, we had to purchase equipment, outsource services, and reimagine the ways we connect with donors, which impacted operations and organization expenses. We are proud of the way RedRover was able to quickly shift our focus to the ways we could help people and pets in need and do our best to minimize the negative impact of Covid-19 on our operations.


How COVID-19 impacted the organization's delivery of programs:

RedRover Responders is a volunteer-based program with over 4,600 volunteers across the country who shelter and care for animals in crisis. To comply with stay-at-home orders and ensure the safety of our volunteers, RedRover did not deploy volunteers or train new volunteers through our in-person training workshops between March 2020 and June 2021. Our RedRover Readers program and Kind News magazine help school children develop empathy toward animals. As schools across the country shifted to distance learning and overwhelmed educators were figuring out how to meet the education needs of children during this unprecedented time, teachers did not have the bandwidth to implement our services. Our RedRover Relief program, which provides grants to low-income pet owners who need emergency veterinary care and domestic violence survivors to help them escape their abusers with their pets, saw an increased need for our services and additional barriers people faced to get their needs met.


How this organization adapted to changing conditions caused by COVID-19:

RedRover sent staff rather than volunteers to RedRover Responders deployment requests between March 2020 and June 2021. In lieu of fee-based, in-person volunteer training workshops, we offered online workshops free of charge, increasing our registrations by 30%. To give educators and parents access to our RedRover Readers program, we held free virtual readings of our program books and provided free digital copies of Kind News magazine. We extended our Safe Escape grants to cover pet boarding expenses for an additional 30, 60 or 90 days beyond our 90-day maximum, while survivors struggled to look for affordable housing that accepted pets during the pandemic. We extended our May 15, 2020 Safe Housing grant deadline to June 30, 2020 to give overwhelmed domestic violence shelters more time to complete their grant applications. We expanded our RedRover Relief grants to cover emergency boarding for pets of people who had been diagnosed with COVID-19 and were unable to care for their pets.


Innovations the organization intends to continue permanently after the pandemic:

We will continue to provide free online training for new RedRover Responders volunteers. We will continue to provide free digital copies of our Kind News magazine to parents and educators. We will continue to allow staff to work from home if they choose, as long as it does not detract from the organization’s productivity.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
3/1/20212019 89.93
12/1/20192018 90.76
12/1/20182017 96.95
3/1/20182016 96.92
2/1/20172015 96.93
6/1/20162014 95.76
Rating Version: 2.0
11/1/20152014 96.80
2/1/20152013 89.82
2/1/20142012 93.37
2/1/20132011 89.41
9/20/20112010 89.27
Rating Version: 1.0
10/1/20102009 72.01
11/1/20092008 87.51
12/1/20082007 86.19
11/1/20072006 97.95
12/1/20062005 98.69
10/1/20052004 88.88
9/1/20042003 74.28

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

RedRover cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

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Largest Programs

Largest Programs



RedRover reported its three largest programs on its FY 2019 Form 990 as:


$1,211,044

Spent in most recent FY

35%

Percent of program expenses


REDROVER RELIEF - IN 2019, REDROVER RELIEF PROVIDED GUIDANCE, REFERRALS, CASE MANAGEMENT AND FINANCIAL ASSISTANCE TO 3,996 GOOD SAMARITANS, ANIMAL RESCUERS AND PET OWNERS, HELPING THEM OBTAIN EMERGENC ... (More)


$832,213

Spent in most recent FY

24%

Percent of program expenses


REDROVER RESPONDERS - IN 2019, OUR REDROVER RESPONDERS VOLUNTEERS PROVIDED 4,953 HOURS OF EMERGENCY SHELTERING SERVICES FOR 1,750 ANIMALS DURING 16 EMERGENCY RESPONSES. IN 2019, WE HELPED COMMUNITIES  ... (More)


$655,352

Spent in most recent FY

19%

Percent of program expenses


REDROVER READERS IN 2019, STAFF FACILITATED 12 WORKSHOPS THAT TRAINED 237 EDUCATORS AND 22 VOLUNTEERS TO IMPLEMENT THE REDROVER READERS CURRICULUM. THE UNIQUE, LITERATURE-BASED SOCIAL AND EMOTIONAL LE ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by RedRover is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


RedRover’s mission is to bring animals out of crisis and strengthen the bond between people and animals through emergency sheltering, disaster-relief services, financial assistance, and education. We accomplish this by engaging volunteers and supporters, collaborating with others, and maximizing the use of online technology. The RedRover Relief program provides financial assistance, resources, training, and support to individuals and organizations. The RedRover Responders program provides emergency sheltering, training and consultations for animals displaced by natural disasters and communities facing other crises. The RedRover Readers program provides educators with the tools they need to teach children empathy skills.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


RedRover believes the world is stronger when we work together. Our mission is to help animals in crisis and strengthen our relationships with animals – but the lives of animals do not exist in a vacuum. We cannot fully and effectively help animals without looking deeply at ourselves and how we treat one another. Therefore, we see diversity, inclusion, and equity as integral and vital to the success of our mission, as well as to the wellbeing of our staff, volunteers, the people and communities we serve, and the world at large. We strive to examine and remove barriers impeding the health and well-being of both people and animals. We align and work collaboratively with individuals, communities, nonprofits, schools, and businesses who want to help animals and people in crisis and foster a kinder and more compassionate society for all. We accomplish this vision through our three main programs.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Have a high impact on animals and people in emergencies and/or underserved communities.

Goal Type: Focus on core programs to achieve mission and scale back on programs not seen as core.


Goal Two: Efficiently support pet caregivers who are in financial and/or emotional crisis, and stop animal suffering due to lack of emergency veterinary care, lack of preventative care, or abuse.

Goal Type: Focus on core programs to achieve mission and scale back on programs not seen as core.


Goal Three: Inspire people to support RedRover by creating a state of shared empathy and sense of connection through genuine communication resulting in enough income to support RedRover’s programmatic operations.

Goal Type: Focus on core programs to achieve mission and scale back on programs not seen as core.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

RedRover holds bi-weekly Coaching meetings where leaders can share resources, skills and successes. Leaders worked through the book Crucial Conversations together before our whole staff read it and attending this communications training. Leaders have also read The Coaching Habit together. In 2021 RedRover created a Mentorship program where all RedRover staff are able to learn Leadership skills, and we simultaneously hired an HR firm to ensure leadership has the training and resources so they can best support and guide their teams. This HR firm is also supporting RedRover leadership as we implement our Diversity, Equity and Inclusion plan to ensure that we accomplish our organization mission with the goal of increasing diversity, equity, and inclusion among staff, supporters and the communities we serve.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

RedRover is about engagement and collaboration, and we consistently partner with other animal professionals, animal groups, local officials, law enforcement, media, and schools to change the way animals are viewed in our society. We are a founding member of the National Animal Rescue and Sheltering Coalition and serve on various other animal-related committees. We train individuals and communities on how to shelter and care for animals in crisis, and we have a team of trained staff along with 4,600 volunteers who assist with actively sheltering and caring for animals in crisis. We support legislation that promotes pet well-being. We speak at national conferences, train domestic violence advocates and educators, and have been a guiding force in ensuring pets are included in disaster planning and that survivors of domestic violence can escape their abusers and bring their pets with them to safety. We inspire kids to be curious, helpful, and kind to people and animals around them.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


The coronavirus pandemic changed the entire world, and 2020 became a year of grit and perseverance for all of us at RedRover. We are proud of the ways RedRover quickly pivoted to adapt our programmatic work to help people and their pets impacted by COVID-19. We sent staff rather than volunteers to RedRover Responders deployment requests between March 2020 and June 2021. In lieu of fee-based, in-person volunteer training workshops, we held virtual workshops free of charge. To give educators and parents access to our RedRover Readers program, we held free virtual readings of the books in our program and provided free digital copies of our Kind News magazine. We extended our Safe Escape grants to cover pet boarding expenses for an additional 30, 60 or 90 days beyond our normal 90-day maximum, while survivors struggled to look for affordable housing that accepted pets during the pandemic. We extended our May 15, 2020 Safe Housing grant deadline to June 30, 2020 to give overwhelmed domestic violence shelters more time to complete their grant applications, and we expanded our RedRover Relief grants to cover emergency boarding for pets of people who had been diagnosed with COVID-19 and were unable to care for their pets. After more than a year since the pandemic began, 2021 has become the year of growth and learning. We have expanded our Safe Housing grant program with the goal of making 25% of domestic violence shelters pet-friendly by 2025 through our Purple Leash Project, in partnership with Purina; we are expanding our RedRover Responders program through various community partnerships as a way to improve the quality of life of even more animals; we are increasing Kind News magazine subscriptions in schools; and we are developing strategies to grow partnerships and work collaboratively with communities where people face significant barriers to accessing care for animals.

Source: Nonprofit submitted responses

Additional Information

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Organization Leadership

Organization Leadership


Nicole Forsyth

President & CEO

Anna Straus

Chair

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by RedRover is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Suggestion box/email


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board, Our funders, Our community partners


What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

RedRover conducts outreach and collects feedback via one-on-one conversations, conferences, and surveys to domestic violence shelters that are considering or have already created pet-friendly programs for their clients. With their feedback, we’re better able to determine the barriers that domestic violence shelters face and in response, expand our grant programs to overcome these barriers, better meet their needs and empower and inspire even more domestic violence shelters to become pet-friendly. Also, after examining the reach of our RedRover Readers program and Kind News magazine, we learned they are not reaching as many underserved communities as we would like. We are collaborating with DEI consultants to develop community partnerships to help bring our programs to communities that ha



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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