Mission: ChildSafe is Bexar County's most advanced trauma-focused care center for child victims and child survivors of abuse and neglect and their non-offending family member ... (More)

ChildSafe is a 501(c)(3) organization, with an IRS ruling year of 1992, and donations are tax-deductible.

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Contact Information


 3730 IH-10 East
San Antonio TX 78220 


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Star Rating System by Charity Navigator

Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.


This charity's score is 88.09, earning it a 3-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.

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Star Rated Report

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Program Expense

Program Expense Ratio


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).

This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.

Source: IRS Form 990

Administrative Expenses


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.

Source: IRS Form 990

Fundraising Expenses


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.

Source: IRS Form 990

Liabilities to Assets Ratio


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).

Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.

Source: IRS Form 990

Fundraising Efficiency


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.

Source: IRS Form 990

Working Capital Ratio

3.39 years

Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.

Source: IRS Form 990

Program Expense Growth


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.

Source: IRS Form 990


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.

Sources Include: IRS Form 990

Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.

Sources Include: IRS Form 990 and organization's website

Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.



Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.

Sources Include: IRS Form 990 and organization's website

CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information


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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting

Kimberly K. Abernethy, President, CEO

$134,000 (2.40% of Total Expenses)

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Combat juvenile delinquency (BMF activity code: 328)

Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.

ChildSafe reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

How COVID-19 impacted the organization's operations financially:

In the U.S. 20% of reports of abuse and neglect to Child Protective Services are made by educational personnel, making educators the country's primary reporters. When schools transitioned to remote learning in March 2020 and stay-at-home orders were implemented, experts and professionals in the field reported significant drops in child abuse reports, as students were no longer in regular contact with teachers and other trusted adults. Yet cases of child fatality and emergency room visits related to abuse increased as did reports of sexual exploitation and online sexual exploitation. Ultimately, COVID-19 safety restrictions limited ChildSafe's ability to serve as many clients and our public funding decreased somewhat as a result. As COVID-19 cases have gone up and down in our community, we have seen increases in foundation and individual giving and decreases in business gifts. We continue to make diverse funding requests. We are in the middle of a capital campaign and it has slowed.

How COVID-19 impacted the organization's delivery of programs:

As a Children's Advocacy Center, ChildSafe during COVID-19: 1) Was an essential service provider and part of the global effort to safely respond to the coronavirus pandemic. 2) Responded to reports of child abuse, an enduring public health concern. 3) Was serving children and families from under-resourced communities who unfortunately were also the ones disproportionately affected by the pandemic in terms of health concerns, job losses, the challenges of children being in or out of school, all adding up to increased stressors and risks for abuse. We conduct meetings during Zoom or other platforms when it makes sense to and offer telehealth clinical therapy and case management services for children and families, listening to families and determining what service is best for them. The trauma-informed therapies we provide are the same as the ones we provide in person. For services that could not be provided via telehealth, clients came to the campus and safely received services.

How this organization adapted to changing conditions caused by COVID-19:

During times of higher community infection rates, we offer limited in-person slots for urgent services like forensic interviews. To ensure the safety of clients, staff, and partners onsite, we used three of our forensic interview rooms for clients and three for staff most of the year, limiting our ability to see as many clients as we can when we use all six rooms for clients, as we normally do. To ensure a reduced number of face-to-face encounters, we limited the number of people who can access the building at any one time. Employees whose jobs were conducive to work from home only came into the office on a limited basis as needed. Staff stayed in contact with one another using technology. We adapted our safety rules as community conditions changed and continued to follow local COVID-19 guidelines including mask wearing, asking questions about COVID symptoms and responding accordingly, heightening cleaning practices, and installing plexiglass.

Innovations the organization intends to continue permanently after the pandemic:

During COVID-19, to ensure we were providing ways to prevent violence, victimization, and abuse from leaving an indelible mark on our children, we created online training for educators and service providers on identification and intervention of child abuse and neglect in a virtual setting. We collaborated with the United Way by training other agencies serving youth on how to do so virtually. This class continues to be popular. Digital exploitation of youth, via photos and videos sometimes provided by the youth, has skyrocketed during COVID-19. We provide free training to our community to help prevent abuse and exploitation from happening in the first place. We inform children and parents how to be safe when using the internet, cell phones, gaming, and when dealing with a cyberbully. Our community's continued appetite for online learning is here to stay. Expanding our prevention training to reach more people, whether virtually or in-person, would increase its impact in the community.

Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
4/1/20202019 88.09
6/1/20192018 90.15
5/1/20182017 91.92
5/1/20172016 91.99
6/1/20162015 92.22
Rating Version: 2.0
2/1/20162015 92.15
7/1/20152014 79.62
6/1/20142013 87.90
5/1/20132012 84.82

...   Impact & Results

This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.

Impact & Results Score

Not Currently Scored

ChildSafe cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

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Additional Information


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Largest Programs

Largest Programs

ChildSafe reported its three largest programs on its FY 2020 Form 990 as:


Spent in most recent FY


Percent of program expenses



Spent in most recent FY


Percent of program expenses



Spent in most recent FY


Percent of program expenses


...   Leadership & Adaptability

This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.

Leadership & Adaptability Score


out of 100

The score earned by ChildSafe is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.

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Leadership & Adaptability Report


of 100 points


The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission

To restore dignity, hope, and trust to children traumatized by abuse and neglect. For 29 years, ChildSafe has been Bexar County's only Children's Advocacy Center (CAC). We heal children who have experienced severe physical or sexual abuse, neglect, exploitation, and exposure to violent crimes. Before ChildSafe, countless abused and neglected children would fall through the cracks in the justice system. Historically, information on cases was not shared, efforts were rarely coordinated, victims would not receive assistance, and child would experience irreparable physical and emotional damage.

Source: Nonprofit submitted responses


The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.

ChildSafe's vision is a world where no child is ever victimized; where boys and girls grow up protected, nurtured, and able to live to their full potential. We envision a community where every child victim is healed through our integrated, multilevel continuum of care; where adults know how to prevent child abuse; where schools have implemented trauma-sensitive policies and practices; and where child victims feel safe in making their outcries of abuse.

Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.

Goal One: Meet the expanded needs of abused children and their families as they return from remote learning to their schools.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.

Goal Two: To continue to build staff skilled at identifying, applying for and receiving diverse types of funding.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).

Goal Three: Engage legislators and advocate to ensure laws are in place that protect children and keep them safe.

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.

Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development

Describe an investment in leadership

Staff is provided with funding and opportunities to take advantage of internal and external training to acquire professional certifications, attend conferences, and serve on committees and boards of professional organizations including the San Antonio Volunteer Administrators and the San Antonio chapter of the Association of Fundraising Professionals.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.

This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Community Building

What are this organization’s external mobilizaton efforts?

The Children's Advocacy Center (CAC) model is about child-centered teamwork--bringing multidisciplinary team (MDT) professionals involved in a case from the beginning--and putting the needs of the child victim first. Rather than having a child taken from agency to agency throughout the law enforcement and child protection services (CPS) systems and having to endure multiple, sequential interviews, ChildSafe's child-friendly campus brings them together to work in a collaborative approach that results in effective and efficient teamwork. The CAC model has been replicated around the globe and is considered a best practice response to problems inherent in child sexual abuse cases, improving conviction rates for abuse and therapeutic outcomes for children. ChildSafe houses police, sheriff's staff, CPS, and prosecution. Our free prevention services include training on child abuse recognition and prevention, creating trauma-sensitive school environments, and increasing community awareness.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.

ChildSafe is the only agency of our kind in Bexar County and the only neutral party providing forensic interviews (FIs) and specialized healing services to children who were sexually abused, severely physically abused, or had witnessed a violent crime. FIs are the child's opportunity to tell their story of abuse in their own words and to ensure that alleged perpetrators are not in the same room with the child while they are being interviewed. To ensure there is no outbreak at ChildSafe's campus, our FI and Family Support Services (FSS) staff work in teams of three FIs and three FSS. If a staff member, partner or client reports an exposure or being symptomatic, they are advised to stay home and the team that is exposed is taken out of circulation. With our team system, we are operating at 50% of our capacity for FIs. This new system, though it protects us from spreading COVID-19, directly reduced the total number of clients we were able to see since mid-March 2020 when the lockdown began. To ensure the safety and health of all parties involved, we are currently providing FI in three of the six FI rooms at our campus. For children ages nine and above, we have adapted to providing non-contact FI via Zoom at the ChildSafe campus by keeping children in separate rooms from our FIs and our multidisciplinary team partners. For younger children, we have developed a hybrid model of remote FIs and face-to-face interviews with personal protective equipment and plexiglass barriers in place. We increased our outcry percentage by spending more time interviewing suspected victims and by selectively interviewing siblings who are suspected to have been abused, too. Previously, we usually interviewed all siblings, but they are only 25% at risk for abuse so it is not always a good use of our time to interview them all unless there is reason to. By moving our clinical therapy to telehealth, we have provided children with healing mental services at a disconnected and isolated time.

Source: Nonprofit submitted responses

...   Culture & Community

This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.

Culture & Community Score


out of 100

The score earned by ChildSafe is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.

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Culture & Community Report


of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit

This organization reported that it is collecting feedback.

Here's how this organization is listening and learning from the people they serve:

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Suggestion box/email

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve

With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board, Our funders

What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from our clients

Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Note: The organization did not respond to this question.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.

Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research

Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.

Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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