Mission: Make-A-Wish Oregon creates life-changing wishes for children with critical illnesses. Make-A-Wish Oregon formed in 1983. The Oregon chapter has since granted more than 4,000 wishes to children in Oregon and Clark County, Washington. The Oregon chapter serves children, ages 2 ½ through 17. Wish kids and their families share in a magical interlude during difficult times of treatments, financial burdens and hospital stays. Healthcare providers see the remarkable impact of a wish on a child's response to treatment.
THE IMPACT OF A WISH
- 89% of doctors, nurses, social workers & child life specialists surveyed believe the wish experience positively influences wish kids' health.
- 97% of parents said the wish experience strengthened their families.
- 99% of parents and reported that the wish experience gave their children increased feelings of happiness.

Make-A-Wish Oregon is a 501(c)(3) organization, with an IRS ruling year of 1984, and donations are tax-deductible.

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Contact Information

  http://www.oregon.wish.org

 5901 S Macadam Avenue
Suite 200
Portland OR 97239 

  800-934-9474


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Good

This charity's score is 80.17, earning it a 3-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2018, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

79.8%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

4.8%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

15.3%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

79.0%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.15


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.12 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

6.11%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Partial

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

No Data Available


Revenue and expense data is not available for this organization. This data is only available if this charity has at least one year of electronically-filed Form 990 data.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Laila Cook, CEO

$134,500 (4.01% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990.

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Gifts or grants to individuals (other than scholarships) (BMF activity code: 561)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Make-A-Wish Oregon reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing


How COVID-19 impacted the organization's operations financially:

During the pandemic Make-A-Wish Oregon saw a decrease in financial support, an increase in unbudgeted technology investment, and an increase in the number of high-cost wishes granted. This resulted in the realization of the need to better diversify our revenue streams. Prior to the pandemic, 43% of our total fundraising budget was event related, and 21% was corporate support. We have seen a significant decrease in support in these two areas but anticipate a rebound in the next three to five years.


How COVID-19 impacted the organization's delivery of programs:

We have faced several challenges with the onset of the pandemic, including the postponement of large gatherings and travel related wishes. Despite these challenging times, we are committed to granting every possible wish that is safe to complete. During the pandemic, we have seen an influx in a variety of wishes, including travel trailers, room re-dos, puppies, hot tubs, and backyard play structures. We continue to find creative ways to deliver ongoing hope and encouragement to wish kids that are now waiting for their wishes to come true. One thing has not changed: Local families continue to hear the devastating news that their child has been diagnosed with a critical illness. New health worries are present, bringing added isolation and vulnerability for these children and their families. They are courageously battling their illnesses and counting down the days until their wish is granted. We must be able to grant these wishes once it is safe to do so—our wish kids are counting on us.


How this organization adapted to changing conditions caused by COVID-19:

Due to the constant changes of the COVID-19 pandemic, we were forced to adjust our program implementation, our staffing requirements, and our fundraising strategy to be more agile and adaptive. On average, wishes during the pandemic took three-times as long to grant and in many cases staff re-planned wishes multiple times due to changing government and safety restrictions. Our program visits between wish families and volunteers transitioned to a remote format. Our staff began working remote full-time at the beginning of the pandemic and have remained primarily remote. Additionally, we shifted our event-focused fundraising strategy from in-person events to online and virtual campaigns, allowing us to share inspiring wish kid stories with communities we have not traditionally engaged, including our rural communities. Despite these challenges, the staff is intact and planning for what we expect to be one of the busiest years of wish granting and fundraising ahead.


Innovations the organization intends to continue permanently after the pandemic:

Due to the pandemic, we were forced to implement procedures that could be done remotely. This resulted in staff working remotely, electronic files being created and in-person events shifting to online campaigns. Moving forward, we plan to maintain a hybrid of these processes. We recognized that these processes provided accommodation and accessibility to our constituents. Likewise, we will continue to offer remote work flexibility post pandemic as it has proven to be an effective approach to program delivery.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
10/1/20192018 80.17
9/1/20182017 81.54
8/1/20172016 84.79
11/1/20162015 82.36
9/1/20162015 81.11

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

6/1/20162014 82.37
Rating Version: 2.0
8/1/20152014 78.70
11/1/20142013 77.09
9/1/20132012 82.49
8/1/20122011 82.47
9/20/20112010 84.16
Rating Version: 1.0
10/1/20102009 88.34
12/1/20092008 96.08
10/1/20082007 96.11
7/1/20072006 87.99
7/1/20062005 95.89
9/1/20052004 77.93

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Make-A-Wish Oregon cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

Unscored

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Largest Programs

Largest Programs


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Make-A-Wish Oregon is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Together, we create life-changing wishes for children with critical illnesses.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Our vision is a wish for every eligible child in Oregon and Clark County, Washington. A wish is a carefully planned experience, designed to complement a child's medical treatment and give them hope for coping with isolation, hope for building strength, and hope for the future. When a wish is granted, a child replaces fear with confidence, sadness with joy, and anxiety with hope. For many, it is the feeling of normalcy; for others, it serves as a springboard into new treatments; and for some, it is simply hope. Wishes are vital to the whole-body wellness of a child.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Grant wishes: we strive to serve all eligible children in our territory in a timely manner and grant the wishes of 200 kids in Oregon and SW Washington in the next Fiscal Year.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Improved statewide engagement: by increasing engagement with donors, volunteers, corporate partners, and medical referral sources we aim to identify and address inequities related to the wish process.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Goal Three: Ensure long-term financial stability: by increasing individual, foundation and planned giving support and decreasing reliability on expensive in-person events.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

We strive to ensure that we are investing in the growth and development of all members of our team, which has included providing opportunities for leadership development. We have committed to a three-year objective of evaluating and adjusting staff capacity, job responsibility, and compensation. We provide resources for training opportunities for members of our team, and have increased opportunities for staff to take leadership roles within decision making and project management. Likewise, we have invested time in mentoring opportunities to promote a culture of learning and collaboration that values the diversity of perspectives of the full team.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

What are this organization’s external mobilizaton efforts?

The Make-A-Wish Oregon mission is a community-wide effort. We engage with hundreds of volunteers to increase awareness about our mission and help make wishes come true. This includes community building and training opportunities for volunteers. Similarly, we work closely with other likeminded organizations across the country to foster a culture of abundance and collaboration, as we collectively work towards a shared goal. Sharing at conferences and participating in network conversations are opportunities we take on frequently to share our learnings, while simultaneously learning from others.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Every 20 minutes, a child is diagnosed with a critical illness in the United States. Local calculations made by Make-A-Wish America using The Centers for Disease Control statistics, state as many as 350 children in Oregon & Clark County, WA could be diagnosed with a life-threatening, critical illness this year. A growing population, an increase in referrals and advances in diagnosis and detection are contributing to factors to the increased number or children we are serving. Because of the COVID-19 pandemic, MAWO is standing at complicated crossroads. To protect the health and safety of wish kids and their families, MAWO has paused wish-granting that involves air travel and large gatherings until further notice. As of June 1, 2021, there are over 300 local wish kids whose wishes have been impacted and we expect that number to grow significantly as this crisis continues. Despite these challenging times, our staff and volunteers are committed to granting every possible wish that is safe to complete. Recently we granted a wish for a puppy, a backyard makeover, a trailer, a backyard fort, musical instruments, photography equipment and a Rush Wish for a dirt bike for a child whose health is rapidly declining. We continue to find creative ways to deliver ongoing hope and encouragement to wish kids that are now waiting for their wishes to come true. We have faced challenges with the postponement of wishes due to COVID-19, but as our wish families and MAWO navigate a new normal, wish granting will continue to be an important part of the child’s heath journey. We are committed to bringing joy through life-changing wishes.

Source: Nonprofit submitted responses

Additional Information

Unscored

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Organization Leadership

Organization Leadership


Laila Cook

Chief Executive Officer

Erin Thompson

Board Chair

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

Make-A-Wish Oregon is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

Unscored

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Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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