Who are the people you serve with your mission? Describe briefly.

Our primary audience served can best be described as “kids of all ages”– we specifically strive to create entertainment that is family friendly, immersive, and of a very rigorous artistic level that transcends age-ranges and demographics. Though our core audience is generally children for whom this is their first theatrical experience, an increase in collaborations with art, film, and community spaces across Los Angeles has allowed the Theater to become a hub for local artists and organizers as well as the museum-going/culture savvy LA historian. We consistently find and build platforms for our community to share ideas, knowledge, and enthusiasm, all while remaining loyal to our family-friendly mission and commitment to serving local youth and kids across Los Angeles.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Other means

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups

With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board

How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?

The feedback process has made our entire organization more collaborative and flexible in terms of how we respond to concerns and praise. It has also changed the way in which we grow, as we always want to maintain a size where we can quickly and thoroughly respond to urgent feedback without a lot of red tape.

What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to find the ongoing funding to support feedback collection

Briefly describe a recent change that your organization made in response to feedback from the people you serve.

The outdated content of our shows is constantly being updated and revised, but occasionally an unforeseen concern is brought to our attention by a concerned audience member and we respond very promptly by updating our content in an immediate manner. A recent example in our shows was a song in "Something to Crow About" which exoticized Hawaiian culture through a "tiki aesthetic." We changed out the song and are in the process of updating our puppets in order to not perpetuate harmful stereotypes, and update the 60+ year old content in our programs.