Mission: The mission of Interfaith Community Services (ICS) is to help people in need achieve stable, healthy and independent lives.

Our vision is that our efforts will result in the following:

Seniors and disabled individuals will have transportation, meals and caregiving services available to them in order to remain independent in their homes.

People in financial crisis will have a compassionate place to turn for vital services that help stabilize their housing, employment, food, and healthcare situations.

The community at large will gain better access to community resources, social support, education, and information to make informed decisions.

Volunteers, faith communities and supporters will have a place to serve their neighbors in need.

Interfaith Community Services of Pima County is a 501(c)(3) organization, with an IRS ruling year of 1986, and donations are tax-deductible.

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Contact Information

  http://www.icstucson.org

 2820 West Ina Road
Tucson AZ 85741 

  520-297-6049


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 98.23, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019. More recent filing data is available, but it has not been factored into this score, due to COVID-19's effect on this organization.

View this organization’s historical ratings.

Rating update postponed due to COVID-19's impact on this organization. View Interfaith Community Services of Pima County's response.


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Star Rated Report

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Program Expense

Program Expense Ratio

88.5%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

6.3%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

5.0%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

1.7%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.05


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.52 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

16.04%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



K. Daniel Stoltzfus, Former CEO

$89,766 (1.25% of Total Expenses)


Tom McKinney, Chief Executive Officer

$0 (0.00% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Supplying money, goods or services to the poor (BMF activity code: 560)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.


Interfaith Community Services of Pima County reported being impacted by COVID-19 in the following ways:
  • Grants Received


How COVID-19 impacted the organization's operations financially:

With generous support from our donors and partnerships with community and government organizations, we were able distribute more aid to families in need than ever before. With a significant increase in government grants and COVID relief funding our income streams are more diverse. ICS has been able to increase the level of services provided to our community by over 20% for the second straight year, growing 25% in 2021. We were able to provide 188% more Emergency Financial Assistance, while growing our Self-Sufficiency Programs by 46% and our Caregiving & Senior Services to those most vulnerable by 24%. With all this growth, we held our administrative and fundraising costs to under 10% of total expenses. Our endowment also grew by 37% during the year, helping to ensure that we will be able to sustain the level of service that our programs provide into the future.


How COVID-19 impacted the organization's delivery of programs:

Due to social distancing and COVID protocols, we had to change our method of delivery for pretty much every aspect of our organization. We were able to continue our services, but with distinctly different procedures. We grew our Emergency Financial services significantly, scaling up our delivery with increased COVID funding.


How this organization adapted to changing conditions caused by COVID-19:

We shifted from a walk-in food bank into a drive-through pickup model. Our Emergency Financial Services Program moved from in-person meetings and physical paperwork to virtual or telephone communications and digital documents. All of our community health outreach workshops and self-sufficiency programs shifted from meeting rooms to zoom meetings. Additionally, our Senior Services Transportation and Mobile Meals programs met the increased need from the community by serving more clients than in the years prior. All of these adaptations were made while also following the most current recommendations from the CDC.


Innovations the organization intends to continue permanently after the pandemic:

We will continue to serve our food bank clients with the drive-through model as we can serve more individuals in less time with this method. We will also continue to offer some of our Emergency Financial Aid meetings virtually as this is often easier for the client to attend without disrupting their entire day.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
9/1/20202019 98.23
6/1/20192018 98.23
7/1/20182017 98.23
8/1/20172016 98.23
7/1/20162015 98.23
6/1/20162014 96.66
Rating Version: 2.0
11/1/20152014 95.98
7/1/20142013 97.19
6/1/20132012 96.54
5/1/20122011 96.99
9/20/20112010 92.66
Rating Version: 1.0
4/1/20112009 93.47

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Interfaith Community Services of Pima County cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Interfaith Community Services of Pima County? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Interfaith Community Services of Pima County reported its three largest programs on its FY 2020 Form 990 as:


$6,591,381

Spent in most recent FY

83%

Percent of program expenses


Emergency Assistance Since 1985, ICS has provided financial assistance, short-term case management, and other support for individuals or families in emergency situations. The goal is to provide for ac ... (More)


$403,368

Spent in most recent FY

5%

Percent of program expenses


Senior & Caregiving Services Since 1985, ICS has provided services which help seniors and disabled individuals to live independently in their own homes, without the need for institutional care. Volunt ... (More)


$333,383

Spent in most recent FY

4%

Percent of program expenses


Self-Sufficiency Program ICS Single Mom Scholars and programs assist clients in their goal of self-sufficiency. Single Mom Scholars program assists low-income single mom college students while the mot ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Interfaith Community Services of Pima County is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Interfaith Community Services (ICS) helps people in need achieve stable, healthy, and independent lives.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Our Vision for Those We Serve: Seniors and disabled individuals will have transportation, meals and caregiving services available to them in order to remain independent in their homes. People in financial crisis will have a compassionate place to turn for vital services that help stabilize their housing, employment, food, and healthcare situations. Our clients and the community at large will gain better access to community resources, social support, education, and information to make informed decisions. Volunteers, faith communities and supporters will have a place to serve their neighbors in need.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Meet the immediate needs of people in crisis.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Proactively transition people from crisis to stability.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Expand Self-Sufficiency programs to support clients long term.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

In collaboration with Social Venture Partners, six staff members receive 1:1 leadership coaching and development. The agency invests in professional development for all staff and leadership coursework for key staff members.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

What are this organization’s external mobilizaton efforts?

Collaboration with other organizations has been part of Interfaith Community Services model since our founding in 1985. We partner with over 120 faith organizations as well as many other nonprofits and local government agencies to deliver services. We participate in extensive outreach activities through our support networks, tabling opportunities, workshops, marketing and communications channels.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


We successfully faced hardships in the past year by not only bringing services to people in varied ways, but by developing brand new approaches to our services. As unemployment numbers grew, our food banks and mobile food pantries converted into drive-thru models to keep families fed and safe. To meet the increased need for financial aid, we hired new case managers who helped clients via phone calls and email instead of in person. Our Caregiving and Senior Services programs ramped up to accommodate 50 additional mobile meals clients and established a vaccination support program to help approximately 120 seniors receive their vaccines. Throughout all this change, we continued to offer our stalwart services. Our Single Mom Scholars Program provided financial support and a community for mothers and their children looking to break the cycle of poverty. We continued to offer our workshops, albeit virtually, dealing with the difficult subjects of end of life care and mental health. Our Self-Sufficiency programs offered online classes for low-income clients to explore the issues that impact poverty, develop the skills to write a resume and interview for a job, and thereby helped them design their own steps to stability. Additionally, during the holidays, our Gifts of Love Program provided gifts to families and individuals who otherwise would have gone without.

Source: Nonprofit submitted responses

Additional Information

Unscored

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Organization Leadership

Organization Leadership


Tom McKinney

Chief Executive Officer

Rhonda Fure

Chair

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

Interfaith Community Services of Pima County is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

Unscored

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Constituent Feedback

Constituent Feedback

Not Scored


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.)


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board


What challenges does your organization face in collecting feedback from the people you serve?

Staff find it hard to prioritize feedback collection and review due to lack of time


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Note: The organization did not respond to this question.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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