Mission: Nevada Humane Society's mission is to find homes and provide care for homeless pets, bringing people and animals together to make Washoe County and Carson City no-kill communities. This is accomplished through quality animal care, comprehensive adoption programs, accessible low-cost spay/neuter services, and a free Animal Help Desk.

NHS is a non-profit organization founded in 1932. In 2007, NHS became a no-kill shelter and launched a bold effort to help Washoe County become a no-kill community. In 2014, NHS expanded lifesaving efforts to include Carson City. Today, more than 70,000 animals have been placed into loving homes since 2007 and NHS continues to grow, maintaining its status as one of the top communities in the country for saving homeless pets. Working in partnership with Washoe County Regional Animal Services and a network of rescue organizations, NHS has put Washoe County in the very top tier of communities nationwide.

Nevada Humane Society is a 501(c)(3) organization, with an IRS ruling year of 1953, and donations are tax-deductible.

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Contact Information

  http://www.nevadahumanesociety.org/

 2825 Longley Lane
Suite B
Reno NV 89502 

  775-856-2000


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 96.66, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

85.9%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

10.3%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

3.6%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

2.6%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.05


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

2.48 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

5.29%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Gregory Hall, Chief Executive Officer

$132,177 (2.10% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2019

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Activity data not reported from the IRS


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Nevada Humane Society reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Grants Sent

  • Balance Sheet

  • Delivery of Services, Community Outreach Events


How COVID-19 impacted the organization's operations financially:

COVID-19 adversely impacted Nevada Humane Society’s revenues in three distinct ways. First, direct donation revenues declined substantially, particularly in the number of donors able to make modest donations which is the bread and butter of revenues for Nevada Humane Society. Second, operations restrictions and smaller shelter animal counts due to COVID-19 created a shortfall in service fees, including adoption fees, public service fees and clinic fees. Third, reductions in wages, salaries and related expenses did not match the decrease in revenues due to the obligation to preserve staffing in the event of fluctuations in animal populations and the difficulty in finding and retaining employees in the current labor market. This was offset in part by a PPP loan received by Nevada Humane Society.


How COVID-19 impacted the organization's delivery of programs:

The pandemic greatly impacted Nevada Humane Society’s ability to deliver all programs. While the organization was able to continue with animal adoptions uninterrupted during the year, it experienced a nearly 30% drop in adoptions during 2020. All off-site adoption events were canceled due to safety concerns and COVID restrictions. Further, Nevada Humane Society was forced to cancel public spay and neuter clinics, vaccine clinics, and trap-neuter and return spay and neuter surgeries, impacting revenues and the benefits provided to the local communities and rural areas throughout Nevada. All public education and outreach was canceled and the Nevada Humane Society annual fundraising gala was postponed and then canceled.


How this organization adapted to changing conditions caused by COVID-19:

Nevada Humane Society adapted to the pandemic early and frequently reevaluated its policies and procedures to keep pace with unexpected changes and projected outcomes. We established safety protocols to remain healthy, including disinfection, early adoption of mandatory mask-wearing, social distancing, and creation of a red team/blue team concept to ensure an outbreak could be handled. Visitation and adoption procedures were overhauled to create an appointment-based system with virtual aspects to limit in-person interactions. Emergency foster families were recruited and identified in the event of widespread shelter infection and the need for evacuation. Fundraising events were modified to be virtual events utilizing digital strategies rather than in-person events. Direct donor contact was limited to telephone and Zoom discussions rather than in-person meetings and shelter tours. Adaptation was consistent and frequent due to the ever-changing landscape over ten months.


Innovations the organization intends to continue permanently after the pandemic:

1. During COVID-19, Nevada Humane Society closed its shelters to animal visitation and instead encouraged prospective adopters to view photos and narratives of adoptable pets online. Our team learned that the absence of consistent public interaction between the public and our dog population created less stress on the part of the dogs. With more solitude the dogs became less stressed and more adoptable. This allowed the dogs to be adopted quicker. We have modified our policies permanently to restrict general access to dog kennels available for adoption and instead bring dogs out to potential adopters for visits. Nevada Humane Society now closes its shelters to the public for “nap time” between 2:00-3:00 p.m. so that dogs, cats and small animals can rest remain undisturbed. Additionally, NHS is keeping our drive thru vaccine model as it's much less stress on the animals getting vaccinated.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
7/1/20212019 96.66
6/1/20212019 95.63

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

3/1/20202018 94.13
6/1/20192017 97.17
8/1/20182016 100.00
5/1/20172015 100.00
6/1/20162014 98.33
Rating Version: 2.0
3/1/20162014 97.61
11/1/20152013 88.04
6/1/20152013 84.47
5/1/20142012 88.85
7/1/20132011 81.45
3/1/20122010 82.20
9/20/20112009 80.36
Rating Version: 1.0
4/1/20112009 88.63
3/1/20102008 86.81
5/1/20092007 72.67
4/1/20082006 74.02
4/1/20072005 75.77
11/1/20062004 89.18
7/1/20052003 83.82

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Nevada Humane Society cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Nevada Humane Society? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Nevada Humane Society reported its three largest programs on its FY 2019 Form 990 as:


$2,995,698

Spent in most recent FY

57%

Percent of program expenses


THE SHELTER PROVIDES CARE TO PRIMARILY DOGS AND CATS BUT ALSO TO RABBITS, GERBILS, HAMSTERS, REPTILES, BIRDS AND OTHER SMALL ANIMALS. ALL ANIMALS RECEIVE LOVING CARE FROM TRAINED ANIMAL CARE STAFF AND ... (More)


$1,889,997

Spent in most recent FY

36%

Percent of program expenses


THE SOCIETY'S CLINIC PROVIDES SPAY AND NEUTER SURGERIES, VACCINATIONS AND CARE FOR ALL DOGS AND CATS THAT PASS THROUGH OUR SHELTER. ADDITIONALLY, LOW-COST SPAY AND NEUTER SERVICES AND VACCINATION SERV ... (More)


$287,544

Spent in most recent FY

5%

Percent of program expenses


OTHER SERVICES INCLUDE THE TRAP-NEUTER-RETURN PROGRAM ALLOWS FERAL CATS TO BE SPAYED AND NEUTERED AND PROVIDED WITH RABIES AND FVRCP VACCINATIONS AND OVERSIGHT OF ANIMAL SERVICES IN CARSON CITY NEVADA ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Nevada Humane Society is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Nevada Humane Society is a charitable, non-profit organization and the only open-admission, no-kill shelter in the state of Nevada, founded in 1932. Our mission is to care for pets, find them homes and save lives.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Our vision is that all pets have a healthy, happy life.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Need to increase education and awareness of NHS mission.

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.


Goal Two: Need to expand geographic reach and increase the number of adoptable pets.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Need to strengthen and sustain financial position.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Leaders are welcome and open to attend several leadership opportunities in the community such as leadership seminars offered by our Chambers of Commerce both in Reno and Carson City. Many are also part of professional organizations that offer leadership courses as a way to further grow in the industry and as a leader.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

What are this organization’s external mobilizaton efforts?

NHS is proud to partner with other non-profits in terms of animal transports from rural shelters. In addition, our COO, Lisa Feder, presents on and attends several animal-welfare specific webinars each month to further education and keep in tune with best practices in the industry. NHS is also proud to be starting partnerships with other non-profits such as the Food Bank of Northern Nevada while our marketing team was just honored by the American Marketing Association for the Best Cause-Related Marketing Campaign for a non-profit in 2021 for our Paws for a Cause campaign that helped raise over $100,000 for our homeless animals.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Over the last year NHS adapted to COVID by swiftly moving to an appointment-base adoption model and never closing during the pandemic, keeping our mission in mind knowing lives were at stake. The team rotated staff schedules to ensure coverage for the animals but to keep the least amount of people in the building for COVID precautions as well as took in over 800 animals from rural shelters to assist those in our field who needed help during this time.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

Nevada Humane Society is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

Unscored

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Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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