Mission: As the problem-solving center for residents of San Francisco, Marin, Sonoma, Santa Clara, and San Mateo counties, JFCS is a lifeline for children, families, and older adults facing personal crises or challenges. Whether it's help for a major life transition or support for other challenges, JFCS is here for you.

Founded in 1850, JFCS is one of the oldest and largest human service agencies in the United States.

JFCS serves people of all faiths and backgrounds with our comprehensive system of care, and helps ensure that the poor, the elderly, and the sick will be cared for and are not alone. We are grateful to the generous donors, businesses, and foundations that enable us to continue this humanitarian work.

Our mission: Jewish Family and Children's Services exists to provide professional and volunteer services for the purposes of developing, restoring, and maintaining the competency of families and individuals of all ages.

Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties is a 501(c)(3) organization, with an IRS ruling year of 1935, and donations are tax-deductible.

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Contact Information

  http://www.jfcs.org/

 2150 Post Street
San Francisco CA 94115  

  P.O. Box 159004
San Francisco CA 94115

  415-449-1200


You are viewing this organization's new Charity Navigator profile page. To view the legacy version, click here.

Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Good

This charity's score is 86.11, earning it a 3-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

85.1%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

8.0%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

6.7%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

37.5%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.13


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.24 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

5.37%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Anita Friedman, Executive Director

$462,600 (1.22% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Emergency or disaster aid fund (BMF activity code: 902)

Aid to the handicapped (see also 031) (BMF activity code: 160)

Combat juvenile delinquency (BMF activity code: 328)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Volunteer programs


How COVID-19 impacted the organization's operations financially:

The economic effects of the pandemic on individuals and families has led to increased need for free and subsidized services, reducing the capacity for clients to pay the full cost of therapy, home care, and other essential services. At the same time, the need for financial assistance in the forms of no-interest loans and grants grew among families and small business owners. In the area of fundraising, JFCS had to cancel our 2020 Fammy Awards Gala, which would have been a major source of philanthropic support, and all galas were paused in 2021.


How COVID-19 impacted the organization's delivery of programs:

All aspects of JFCS’ services had to adapt to the COVID-19 pandemic. Services were scaled up to response to emergency needs. For example: The L’Chaim Adult Day Health Clinic adopted a “center without walls” approach, bringing the center’s critical medication assistance, nursing care, socialization, and physical therapy into the homes of these medically fragile seniors. Single-parent households have been especially vulnerable. Assistance has included weekly groceries; virtual counseling and free virtual parenting support groups; and financial assistance for rent, utilities, and basic needs. Mental health services for children, teens, and adults moved from in-person to virtual. Grants, no-interest loans, and financial counseling help individuals and small businesses regain financial stability. The JFCS Food Banks expanded the number of people being helped and added food delivery capacity. A greatly expanded corps of volunteers made this expansion of food deliveries possible.


How this organization adapted to changing conditions caused by COVID-19:

JFCS was founded in 1850 and has been privileged to support our community through numerous crises--from earthquakes to fires to recessions to epidemics to pandemics. JFCS was built for crises. With the generosity of our community and dedication of our volunteers, we act quickly to make help available and to sustain help throughout the period of recovery. Following the arrival of COVID-19, JFCS quickly enacted new health and safety protocols to safeguard the wellbeing of clients, volunteers, and staff. These protocols were updated regularly to maintain compliance with government regulations and best practices, and training was provided to staff members and volunteers. To maintain greatly needed clinical services and parent education programs, JFCS trained clinicians and educators to provide virtual services using best practices. The JFCS Holocaust Center also adapted and expanded curricula to suit the online learning setting and succeeded in reaching even more students.


Innovations the organization intends to continue permanently after the pandemic:

Based on participant feedback, JFCS anticipates continuing to offer virtual parent education workshops, mental health services for adults, socialization programming for frail seniors, and Holocaust education workshops. Even as in-person services resume, we have heard from clients and workshop participants who favor the convenience of the virtual format. The pandemic also has led to the development of several new volunteer opportunities, including Safe At Home calls to homebound seniors, virtual mentoring for teens, and remote tutoring for children, several of which may continue.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
2/1/20212019 86.11
11/1/20192018 88.46
8/1/20192017 89.23
8/1/20182017 88.14

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

12/1/20172016 82.25
11/1/20162015 82.24
6/1/20162014 87.22
Rating Version: 2.0
11/1/20152014 82.72
5/1/20152013 82.35
11/1/20142013 78.23
9/1/20132012 80.87
8/1/20122011 81.36
9/20/20112010 84.35
Rating Version: 1.0
11/1/20102009 82.67
12/15/20092008 93.58
4/1/20092007 93.50
10/1/20072006 87.39
5/1/20062005 79.26
7/1/20052004 85.28
8/1/20042003 93.15
9/1/20032002 90.54
10/15/20022001 95.69
4/15/20022000 95.56

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties reported its three largest programs on its FY 2020 Form 990 as:


$19,269,718

Spent in most recent FY

60%

Percent of program expenses


OLDER ADULTS:JFCS PROVIDES COMPREHENSIVE, CARING SERVICES TO HELP OLDER ADULTS LIVE SAFE, HEALTHY LIVES IN THEIR OWN HOMES. SENIORS-AT-HOME HELPS OLDER ADULTS LIVE INDEPENDENTLY AND GIVES PEACE OF MIN ... (More)


$6,813,558

Spent in most recent FY

21%

Percent of program expenses


CHILDREN AND FAMILIES: THROUGH OUR CENTER FOR CHILDREN AND YOUTH, JFCS IMPROVES THE LIVES OF CHILDREN AND FAMILIES THROUGH A RANGE OF CLINICAL AND MENTAL HEALTH SERVICES FOR CHILDREN AND TEENS, PARENT ... (More)


$3,351,482

Spent in most recent FY

10%

Percent of program expenses


EMIGRES AND REFUGEES: THROUGH OUR COMPREHENSIVE EMIGRE SERVICES, JFCS WARMLY WELCOMES IMMIGRANTS AND REFUGEES, HELPING THEM TO BUILD NEW LIVES AND BECOME ACTIVE, INVOLVED MEMBERS OF THEIR NEW COMMUNIT ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Jewish Family and Children's Services exists to provide professional and volunteer services for the purposes of developing, restoring, and maintaining the competency of families and individuals of all ages. JFCS provides preventive, educational, therapeutic, and supportive services, within the context of historic Jewish values, emphasizing inter-generational ties and community responsibility.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


As part of the network of Jewish community services, the Agency helps promote Jewish continuity through the provision of preventive, educational, therapeutic, and supportive services, within the context of historic Jewish values, emphasizing inter-generational ties and community responsibility.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Continue to expand services to children, youth, and their families under the Center for Children and Youth, using a multi-pronged approach to help children and families grow and thrive together.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Continue to build our capacity to deliver a full continuum of care to meet the expanding medical and social needs of older adults living in all regions served by JFCS.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Continue to play a significant role in knitting together the Jewish community through the Jewish Youth Initiative, in order to elevate care provided to children and families.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Guided by JFCS' Director of Training, JFCS offers thoughtful, intentional, and strategic leadership development programs for lay leaders (members of the Board of Directors and committees), staff, and emerging leaders (i.e., the New Leaders Fellowship for young professionals). In addition, JFCS offers fellowships for college students at the JFCS Holocaust Center; internships for students; and service-learning and leadership development programs for high school students (YouthFirst). JFCS partners with thought leaders, including the Shalom Hartmann Institute, to offer meaningful learning opportunities.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

Forming effective collaborations and partnerships is a strategic priority for JFCS and critical to meeting the needs of the Jewish and broader community. Such cooperative efforts allow JFCS to better serve the needs of our clients, advance issues of common concern, ensure services and programs are efficient and complementary across organizations, and provide those clients whose needs we cannot meet with services from other organizations. JFCS is committed not only to meeting individual client needs but also to working in public‐private partnerships. In collaboration with policymakers, we work to achieve broader, economically viable solutions to social problems. JFCS has expanded our existing advocacy efforts with a policy arm specifically for the Center for Children and Youth that focuses on supporting local, state, and federal policies that enhance the well‐being of children and provide enhanced economic, educational, and social/mental health support.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Our clients best express how JFCS has responded to the pandemic crisis affecting our community. We invite you to watch this short video, "Still In This Together": https://www.jfcs.org/?post_type=video&p=21731 Please view our Annual Report here: https://www.jfcs.org/about/publications/

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by Jewish Family and Children's Services of San Francisco, the Peninsula, Marin and Sonoma Counties is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Constituent (client or resident, etc.) advisory committees


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board, Our funders, Other means


What challenges does your organization face in collecting feedback from the people you serve?

We don't have any major challenges to collecting feedback


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Through the Shupin Independent Living Community, JFCS offers young adults with disabilities comprehensive and personalized support, including residential independent living, skills development, a community of peers, and a social club. Conversations with families identified the need for a residential program for young adults with disabilities who are ready to take the next step towards independence and out of their family’s homes, yet need added support to build independent living skills. This led to the development of Gary's Place. Find out more about this program: jfcs.org/find-help/people-with-disabilities/gary-shupin-independent-living-community/



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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