Mission: United Way Monterey County was incorporated on June 30, 2000 as a result of a merger between United Way of the Monterey Peninsula (founded 1929) and United Way of th ... (More)

United Way of Monterey County is a 501(c)(3) organization, with an IRS ruling year of 1953, and donations are tax-deductible.

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Contact Information

  http://www.unitedwaymcca.org/

 60 Garden Court
Suite 350
Monterey CA 93940 

  831-372-8026


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Good

This charity's score is 87.35, earning it a 3-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

71.6%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

15.2%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

13.0%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

15.6%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.11


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

1.52 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

-1.05%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Katy Castagna, President, CEO

$129,348 (4.95% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Gifts, grants, or loans to other organizations (BMF activity code: 602)

Fundraising (BMF activity code: 927)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


United Way of Monterey County reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Administrative Capacity

  • Grants Received


How COVID-19 impacted the organization's operations financially:

Our 20-21 Financial Statements were significantly impacted since we are a backbone non-profit in Monterey County. Our 211 Call Center received many more calls for assistance than normal, which increased our cost to operate the program. We also assisted the County of Monterey with several Relief Programs, which brought $5.2 million more in funding for those who were impacted by COVID-19 through infection or loss of work.


How COVID-19 impacted the organization's delivery of programs:

UWMC provided information about 211 call data and community needs to city officials , at the Office of Emergency Services meetings, and actively contributed to the COVID-19 Collaborative efforts. UWMC assisted with the creation of new programing to provide Vaccine Registration Assistance, distribution of benefits for the Health Department’s Stipend Program and administered the payment assistance for the Emergency Rental Assistance Programs. With early care and education centers being closed during the pandemic, UWMC convened stakeholders to respond to their emerging needs. 156 child care providers received technical training, PPE supplies. In August 2020, UWMC launched the Monterey County Preschool Service Corps program throughout the County to support early learning. UWMC actively raised funds for its Emergency Early Care Response initiative to provide safe, quality care and education for children of essential workers and ensured child care educators stayed safe and healthy.


How this organization adapted to changing conditions caused by COVID-19:

UWMC updated its website to help our community connect with COVID-19 related info, providing recourses on employment, housing, emergency food, health care, education, child care. Many of UWMC programs require face-to-face engagement such as VITA free tax preparation service which closed its in-person locations due to the Shelter-in-Place orders. Staff worked closely with the IRS to obtain registered IRS software to allow for a secured virtual platform. UWMC’s 211 call volume increased two to three times the normal level after March 2020. UWMC worked to ensure that 211 was equipped to support the special programs. UWMC played a vital role in vaccine registration, administered application intake for rent and utility assistance. The increased reliance on home-based providers raised the COVID-19 infection risk of many Family, Friends, and Neighbors caregivers who continued to provide child care. UWMC developed an emergency program to provide funding, health and safety training for FFNs.


Innovations the organization intends to continue permanently after the pandemic:

Prior to the pandemic, we had created “Smart Referral Software” to increase access to local services. It searches for services in the 211 database, sends referrals, and documents when referrals lead to services. It is “smart” in that it compares demographics with eligibility to prioritize search results. To address immediate needs related to food, shelter, and reducing the spread of COVID-19, we partnered with CBOs and local government to distribute millions of dollars in rent and utility bill assistance. Technological improvements and bidirectional referrals have resulted increased access to services, program standardization, collaboration, and alignments between community benefit organizations. UWMC plans to build out its Smart Referral Software to affect the prosperity, wellbeing, and health of vulnerable Monterey County residents. We plan to develop a resident portal allowing residents to self-register, screen, and refer to a range of local health and human services.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
6/1/20202019 87.35
10/1/20192018 87.02
6/1/20182017 87.67
6/1/20172016 87.97
8/1/20162015 82.99
7/1/20162015 82.76

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

6/1/20162014 82.95
Rating Version: 2.0
10/1/20152014 77.07
6/1/20142013 81.97
7/1/20132012 86.57
10/1/20122011 82.43
6/1/20122011 82.24

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

United Way of Monterey County cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at United Way of Monterey County? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



United Way of Monterey County reported its three largest programs on its FY 2020 Form 990 as:


$528,848

Spent in most recent FY

30%

Percent of program expenses


CREATING IMPACT THROUGH COLLABORATION: 2-1-1 MONTEREY COUNTY CONTINUED PROVIDING PERSONAL BILINGUAL REFERRALS TO HEALTH AND HUMAN SERVICES VIA PHONE, INTERNET, AND TEXT, WITH A LARGE INCREASE IN SERVI ... (More)


$430,488

Spent in most recent FY

24%

Percent of program expenses


BUILDING FINANCIAL STABILITY: VITA, THE VOLUNTEER INCOME TAX ASSISTANCE SERVICE, HELPED 1,712 PEOPLE FILE THEIR TAX RETURNS AND GENERATED $3.7 MILLION IN REFUNDS THROUGH 135 VOLUNTEERS AND 12 SITES TH ... (More)


$400,312

Spent in most recent FY

23%

Percent of program expenses


EARLY CARE AND EDUCATION: TO ALLOW PARENTS TO EARN AND THEIR CHILDREN TO LEARN, UWMC IS WORKING TO EXPAND QUALITY EARLY LEARNING OPPORTUNITIES. UWMC HAS BEEN COLLABORATING WITH COMMUNITY STAKEHOLDERS  ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by United Way of Monterey County is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Engage the community and focus resources to improve lives in Monterey County.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


A caring and connected community where everyone has an opportunity to succeed. We all want Monterey County to be a place where children succeed, families are economically self-sufficient, and each of us can lead healthy, productive lives. To achieve these goals, UWMC is focused on helping families achieve Financial Stability. We do this in a variety of ways. First, we're helping families access quality, affordable Child Care and Housing. We also provide a portfolio of financial support services to help families become self-sufficient. In addition, we offer connections - for people searching for help as well as those who want to give their time and talent to solve problems.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: GOAL1: Make Systemic Impact to Improve Lives

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: GOAL 2: Attract Resources to Achieve Impact

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Goal Three: GOAL 3: Build Organizational Sustainability

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

The pandemic shined a spotlight on disparities in wealth, health, and access to opportunities. Community leaders highlighted equity as a priority and a root cause of poverty and focused on the key levers that impact health, education, safety, and asset building. UWMC convened local leaders to define key indicators that would affect the biggest changes for marginalized groups. We commissioned research on systems changing equity indicators being measured in our county & nationwide. We have convened leaders and residents to endorse and adopt high-level indicators. UWMC track needs data related to these metrics & make valid & reliable data available to policy makers, practitioners, and planners. UWMC formed an equity committee and updated our diversity and inclusion statement, and UWMC participated in a series of racial equity trainings. UWMC Board of Directors takes training to identify the ways that race, equity, & inclusion relate to their core responsibilities to steward their mission

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

In 2020, UWMC’s programs provided 53,544 residents with service, 4,040 backpacks to children experiencing homelessness, 800 residents with rent and utility assistance, $1,458,229 in Emergency Food & Shelter grants, and 1,323 Tax Returns filed for low-to-moderate income filers. 796 individuals participated in Financial Literacy training and 182 residents received jobs skill training. UWMC provided free assistance for 700 college-bound students and their families in applying for federal financial aid. And, UWMC engaged with 1,090 volunteers to serve our community.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Stay the Course video: https://youtu.be/bbd-Uzyn9dc

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by United Way of Monterey County is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Paper surveys, Case management notes, Community meetings or town halls, Constituent (client or resident, etc.) advisory committees


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

Our staff, Our board


What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from our clients


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

We have been giving more emphasis on representing those we serve and to make sure that their voices are heard. We share the beneficiaries/clients' voices through stories, testimonials on our communications channels.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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