Mission: Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and supp ... (More)

Chrysalis is a 501(c)(3) organization, with an IRS ruling year of 1985, and donations are tax-deductible.

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Contact Information

  http://www.changelives.org

 522 S. Main Street
Los Angeles CA 90013 

  310-401-9387


You are viewing this organization's new Charity Navigator profile page. To view the legacy version, click here.

Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 92.92, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

90.5%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

4.3%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

5.1%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

13.0%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.14


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.33 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

27.43%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Mark Loranger, President & CEO

$276,348 (0.96% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2019

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Other inner city or community benefit activities (BMF activity code: 429)

Community service organization (BMF activity code: 408)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Chrysalis reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Balance Sheet

  • PPE - a new need for additional PPE arose that we had to meet.


How COVID-19 impacted the organization's operations financially:

In response to COVID-19, our summer fundraising event, which generates nearly $1.5 million dollars each year, was cancelled in 2020 and 2021. Our fall event, which raises $140,000 each year, was cancelled in 2020. In lieu of these in-person events, Chrysalis launched a virtual gala, which raised over $400,000 in its inaugural year and $1.2 million in 2021. Thanks to the generosity of our individual donors, corporations, foundations, and government entities, as well as growth in the Staffing division of our employment social enterprise, Chrysalis saw a 28% increase in overall revenue from 2019 to 2020 - not including $3.5 million we were awarded as a part of the CARES Act Paycheck Protection Program. At the same time, program, fundraising, and administrative expenses increased by 24%. We maintained a full staff and used reallocated grant funding to provide assistance with rent, transportation, and groceries, to help our clients weather the storm of pandemic shutdowns and unemployment.


How COVID-19 impacted the organization's delivery of programs:

After decreasing in-person services at our locations across Southern California in March of 2020, we adapted our program to a virtual model and served over 2,000 new clients (as of December 2020). The majority of our staff have completed their job duties remotely, including delivering our job-readiness services to clients via phone, video, or email, overseeing the continued operation of our employment social enterprise, maintaining and developing existing and new partnerships with donors and community partners, and ensuring that staff has had the technology and support to do all of these things securely and efficiently. Essential staff members also continued to work from our locations to provide necessary in-person services, such as issuing weekly paychecks to over 600 clients working a transitional job with us. Our core focus on employment services remained unchanged and more than 1,600 clients secured outside jobs during 2020, while another 1,600 worked a transitional job with us.


How this organization adapted to changing conditions caused by COVID-19:

Prior to safer-at-home orders issued at the State and local levels, Chrysalis asked the majority of our staff and program volunteers to begin facilitating our job-readiness services via phone, video, or email from home or another remote location. We also broadened our basic needs support resources for clients, distributing nearly $1 million in rental, transportation, grocery, and technology support to clients in 2020. Essential staff whose duties required them to work in the office adhered to strict social distancing, PPE usage, and additional safety and sanitary requirements, and directional and CDC signage and plexiglass barriers were added in these spaces to reinforce these new guidelines. Our employment social enterprise, which employed 1,666 clients in essential jobs in 2020, also enforced social distancing, PPE usage, and additional sanitization measures for all workers.


Innovations the organization intends to continue permanently after the pandemic:

As we slowly begin to welcome more staff and clients to our centers, we recognize the benefits virtual services provide, in terms of flexibility and accessibility, to many of our clients. Thus, we will look at how to offer a hybrid model, providing our traditional in-person services in our centers but also having an array of virtual services available on demand. We think this hybrid service model has the potential to help Chrysalis expand our reach beyond our immediate Southern California geographies in the future.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
7/1/20212019 92.92
6/1/20202018 92.92
3/1/20192017 92.92
8/1/20182016 94.69
4/1/20182016 93.98

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

5/1/20172015 93.98
6/1/20162014 93.98
Rating Version: 2.0
2/1/20162014 94.80
7/1/20152013 94.94
5/1/20142012 95.73
2/1/20132011 91.31
3/1/20122010 84.66
9/20/20112009 77.28
Rating Version: 1.0
3/1/20112009 71.59
4/1/20102008 71.51
3/1/20092007 79.09
3/1/20082006 85.70
12/1/20062005 84.94
3/1/20062004 89.63
7/1/20052003 82.17

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Chrysalis cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Chrysalis reported its two largest programs on its FY 2019 Form 990 as:


$8,122,315

Spent in most recent FY

30%

Percent of program expenses


CORE EMPLOYMENT PROGRAM--CHRYSALIS OFFERS JOB-READINESS AND EMPLOYMENT-RELATED SOCIAL SERVICES THAT STRENGTHEN OUR CLIENTS' EMPLOYABILITY. INDIVIDUALS WHO ACCESS CHRYSALIS SERVICES MAY HAVE EXPERIENCE ... (More)


$18,080,823

Spent in most recent FY

69%

Percent of program expenses


CHRYSALIS ENTERPRISES PROGRAM--FOR CLIENTS WHO ARE INTERESTED IN AND IN NEED OF CURRENT WORK EXPERIENCE, CHRYSALIS OFFERS PAID, TRANSITIONAL EMPLOYMENT WITH THREE SOCIAL ENTERPRISES TO GET THEM STARTE ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Chrysalis is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment. Since our start in 1984, we have helped over 74,000 individuals change their lives through jobs. Chrysalis' four main service centers are located where homelessness and pockets of poverty are most pervasive: in Skid Row in Downtown Los Angeles, Santa Monica, Orange County, and in the Pacoima area of the San Fernando Valley. We also offer employment services at the DOORS office within the Reentry Opportunity Center in South Los Angeles. We currently help over 4,000 people a year change their lives through jobs.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


We envision a community in which everyone has the opportunity to work and thrive.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Improve Programming - Enhance the quality and delivery of our program and services to help clients get ready for a job, get a job, and keep a job.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Goal Two: Increase Impact - Double the number of individuals who secure and retain outside jobs.

Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.


Goal Three: Support Growth - Provide the resources and systems to position Chrysalis for lasting impact.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Chrysalis has made an increased effort to invest in online learning for our staff across the board. Our leadership has access to courses assigned to increase their confidence in management and do so in the right frame of mind by utilizing additional learnings such as anti-racism training and more.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

In the last year, Chrysalis has had a renewed focus on advocacy. Through blog posts on our website and social media, we have shared resources meant to further our followers' understanding of topics we advocate for and the importance of being an actively anti-racist organization. The past two years, we have engaged in an online giving day with nine to ten additional nonprofit organizations with a shared goal of investing in workforce development. Our external relations team seeks every opportunity to continue building relationships with neighboring organizations and community resources to further advocate for change on behalf of our clients.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


In the last year, we adapted our program to virtual model. We were able to provide services to our clients remotely and for those working a transitional job with us, we implemented additional PPE requirements, sanitization procedures, and social distancing. At the same time, Chrysalis made a commitment to standing in solidarity with those fighting against racial inequities in the wake of the murders of George Floyd, Breonna Taylor, Ahmaud Arbery, Tony McDade, and Jacob Blake. Though our work is centered around direct services, we recognized that we had not just an opportunity but an obligation to advocate and seek social justice. We knew we could do more to support our community and with guidance from Chrysalis staff, we began taking steps to become actively anti-racist within our organization. One of the first steps Chrysalis took was reimagining our DEI Steering Committee as an action-based group that would not only ensure the organization was making progress on our DEI Action Plan, but lead the charge – as well as manage modifications and additions to the action items. Since then, the DEI Committee – with the support of the rest of the organization – has: welcomed more members from our Chrysalis Enterprises and Finance & IT departments, as well as our Director of HR, in order to be more equitable, spearheaded the creation of Employee Resource Groups (ERGs), such as the BIPOC Group, which seeks to influence the policies and culture of Chrysalis with the aim of creating a safe space that celebrates diversity and the experiences of staff of color through the installation of equitable practices, rewritten the Chrysalis Employee Handbook with a DEI lens in order to clarify workplace policies and amend those that no longer aligned with the organization’s values, audited and approved new trainings, such as unconscious bias webinars, ethical communications guides, and an anti-racism workshop, overseen the creation of a DEI landing page on our website, and more.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by Chrysalis is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

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Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

SMS text surveys, Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

The people we serve, Our staff, Our board


What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

In 2019, our core curriculum was revamped. Over a period of time, clients were surveyed on how Chrysalis' program could best serve their needs, and in response, new job-readiness classes were developed. They were shortened in length but the content was more tailored to the job search needs of our clients, including a renewed focus on helping the reentry population navigate a conviction.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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