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Results Reporting - Phases of Implementation

August 3, 2015


Results Reporting is a major undertaking which we have broken out into five manageable phases.

  • Phase 1: This phase was launched in January 2013 when we announced our initial methodology for measuring Results Reporting. It consisted of piloting the metrics by collecting the data via a survey sent to charities, of all different missions. We concluded this phase in July 2015 after collecting data for 3,000 charities.

  • Phase 2: In August of 2015, after collecting a large amount of data, Charity Navigator stopped disseminating Results Reporting surveys to charities. Instead it focused its efforts on analyzing the data collected thus far, evaluating the process of collecting data and reviewing feedback from various stakeholders. During this phase, the organization will develop plans to enhance it systems to scale up to rate Results Reporting for more than 8,000 charities. The organization may also modify the metrics initially launched to better represent the state of Results Reporting in the nonprofit sector.

  • Phase 3: During this phase, charities will once again be solicited to provide data on their Results Reporting. As the data is collected, it will be displayed on their profile page on the Charity Navigator website.

  • Phase 4: Once the data is collected for all of the thousands of charities rated by Charity Navigator, the team will analyze the data and recommend a methodology to ‘rate’ the data. The scoring system will be reviewed by Charity Navigator’s Board, staff, advisory panel as well as charity leaders and adjusted based on their feedback. A plan will be developed to communicate the expanded methodology and scoring system to charities, donors, reporters and other stakeholders. At the same time, processes will be finalized for the ongoing collection, analysis and publication of Results Reporting data.

  • Phase 5: The communication plan is implemented and CN 3.0 (a star rating system that encompasses three dimensions: Financial Health, Accountability & Transparency, Results Reporting) is launched.

Charity Navigator, in its commitment to continuous improvement, will then return to the R&D phase to further enhance and refine its methodology.

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