Disable all preview features

Additional Info for Charities

 
 

For Charities:

  1. Why is the donate button disabled for our charity? Answer
    • Our Giving Basket donations are processed by Network for Good, who use information received from GuideStar's platform. In order to have the "donate now" button enabled on our site, you must log in to your GuideStar nonprofit account and edit your preferences.

      Here are the instructions for opting in to online donations via GuideStar:
      1. Nonprofit Admin Visits http://www.guidestar.org/MyAccount.aspx
      2. If you are the manager of your organization's GuideStar Profile, log in.
      3. Click on "Update Nonprofit Report" at the top of the page, click the "Get Started Now" button, otherwise, click on your organization's name under "Update Existing Nonprofit Report." (Note: if you have not registered your organization with GuideStar, enter your EIN in the "Request Permission to Update a Nonprofit Report" field and click the Request Permission button. Or else, continue with the next step).
      4. Make any updates and additional changes in the Profile form here.
      5. Click one of "Publish Changes Now" buttons located at the top and bottom of each page. This will take you to the Confirm & Publish page where you will be asked to agree to Terms of Use.
      6. Click Confirm & Publish (in the blue navigation bar)
      7. Under the Options for Sharing section, check the box "Yes, I want donors to be able to easily give to my organization"
      8. Under the Options for Sharing section, check the box "Yes, I give GuideStar permission to add a Donate button"
      9. Click Finish and Publish
      *Updates made to your GuideStar Nonprofit Profile do not automatically sync with partner sites like Facebook, AmazonSmile, and Network for Good. GuideStar sends updated information on Nonprofit Profiles to our partners each month. If you recently made updates to your Profile, it may take up to a month to appear on partner sites.

       

  2. How to update address for donations? Answer
    • To update the address for your charity, please login to your GuideStar profile and edit the information there. The information will then be verified and updated in Network for Good’s system up to a month after you make the changes. Or set up direct deposit through Network for Good (it’s free).
  3. How to Opt-Out of Third-Party Donations and Remove the Donate Button? Answer
      1. Sign in to guidestar.org or register using your EIN
      2. Click Update Nonprofit Profile link at the top of the home page
      3. Choose Edit Form under Manage
      4. Click Confirm & Publish (in the blue navigation bar)
      5. Under Options for Sharing uncheck each box
      6. Click Finish and Publish
      *Updates made to your GuideStar Nonprofit Profile do not automatically sync with partner sites like Facebook, AmazonSmile, and Network for Good. GuideStar sends updated information on Nonprofit Profiles to our partners each month. If you recently made updates to your Profile, it may take up to a month to appear on partner sites.
  4. How can I sign up to receive money from your site? Answer
    • With Network for Good there's no need to sign-up. All 501(c)3's are automatically eligible to receive funding. The opportunity is on the back-end to capture the donor information and record the funds when you receive them by check or ACH. If your donation button is disabled on our site, please refer to the answer above question labeled, "Why is the donate button disabled for our charity?"
  5. Why did we receive a check from Network for Good? Answer
    • Donors have selected to donate to your charity through the Giving Basket feature on our site. Donations made through the Charity Navigator Giving Basket are processed by Network for Good. We strongly recommend registering your charity account with Network for Good. All you will need is your charity's EIN to begin the registration process.

      Once you sign in to your Network for Good account, you can access your donation history by clicking on "donation tracking" under reports from the main screen. This will show donor contact information (if they chose to disclose), individual donation amounts, and other pertinent information about the donations you have received.

      Network for Good sends donors an acknowledgement letter which serves as the donors' tax receipt when they donate, so you are not obligated to acknowledge each donor. You may want to send them a thank you note to make them feel part of your community.

      If you choose to acknowledge donors with the dollar amount for their donation, please use the donation tracking feature in your Network for Good account. Donors can choose to cover the processing fee of their donation, and you want to make sure you are acknowledging the correct amount to your generous donors. To do this, record the gross donation amount minus fee coverage when applicable into your CRM.

      *Network for Good is also the donation processor for Facebook and AmazonSmile, so learning their system can benefit your charity since all three channels (as well as others) will flow through this single channel every month. All donations from all channels will come to your organization in a bulk check around the 15th of the month after the donation is made.
  6. A donor told me that they made a donation to my charity via Charity Navigator Answer
    • Donors have selected to donate to your charity through the Giving Basket feature on our site. Donations made through the Charity Navigator Giving Basket are processed by Network for Good. You can view details related to donations you are receiving through your Network for Good account. We strongly recommend registering your charity account with Network for Good. All you will need is your charity's EIN to begin the registration process. Network for Good sends donors an acknowledgement letter with their tax receipt when they donate, so you should not acknowledge each donor. Donations are disbursed to your charity by Network for Good on the 15th of the month after the donation was made. If you do not see the donation, please contact development@charitynavigator.org and let us know you are not seeing this donation in your Network for Good records.
  7. How do I login to Network for Good? Answer
    • When trying to access your charity's Network for Good account for the first time, please follow this link and input your EIN to register your account.
  8. How do I access donor information from the check I received? Answer
    • Once you sign in a to your Network for Good account, you can access your donation history by clicking on the "donation tracking" from the main screen. This will show the donor contact information (if they chose to disclose), individual donation amounts, and other pertinent information about the donation you are receiving.

      A note for rated charities: Although you need to log into Network for Good to see the individual donations and obtain contact information to thank those donors, your charity's official Charity Navigator representative can see monthly total donation figures when they log into our site.
  9. Processing Fees Answer
    • Network for Good charges a 3.95% tax deductible processing fee per individual donation under $5,000. Donations of $5,000 and up are subject to a 3.00% tax deductible fee. This fee is used to pay credit card processing fees and other administrative costs. Charity Navigator does not charge a fee and does not receive any portion of the Network for Good fees. Fees are either deducted from the donation or donors have the opportunity to cover the processing fee that usually gets subtracted from the total donation. This data is reflected on the donation tracking report you will have access to once you sign in to your Network for Good account. If you decide to acknowledge donors, please use this report.
  10. Acknowledgements Answer
    • Network for Good sends donors an acknowledgement letter with their tax receipt when they donate, so you should not acknowledge each donor. Donations are disbursed to your charity by Network for Good on the 15th of the month after the donation was made.

      If you choose to acknowledge donors, please use the information that you gather from Network for Good. Remember that the donation dates matter for donors (especially at the end of the year) and they will become concerned if you acknowledge their December donation as a January donation. Network for Good provides donors with an acknowledgement letter with the date they chose to donate through our site, which is their official donation date for tax purposes.

      Another point that donors will become concerned about is dollar amount of their donation. We recommend not acknowledging donation amounts, as processing fees change the overall donation amount. If you choose to acknowledge donors with the dollar amount for their donation, please use the donation tracking feature in your Network for Good account. Donors can choose to cover the processing fee of their donation, and you want to make sure you are acknowledging the correct amount to your generous donors. To make sure you are keeping accurate records of these donations, record the gross donation amount minus fee coverage when applicable into your CRM.

      We suggest omitting specific dates and dollar amounts and focusing on how their donation will be helping your organization, how they can become more involved, and campaign updates. About half of donations made through Giving Basket, according to the donors, are gifts to organizations they have not previously supported. These are likely new names to your organization!
  11. What to do when a donor calls? Answer
    • You will want to check 'donation tracking' when you sign in to your Network for Good account by confirming the donation date with the donor and using the 'export' button on the report page to create an excel spreadsheet in which you can then search for their individual donation. If you do not see the donation, please contact development@charitynavigator.org and let us know you are not seeing this donation in your Network for Good records. We would be happy to help research the donation for you so you can reassure your donor with accurate information. If you need further assistance, you can also fill out a request for help at the Network for Good site.
  12. Benefits of Network for Good and Charity Navigator Answer
    • Charity Navigator currently evaluates more than 9,000 charitable organizations, making us America's largest charity evaluator. We also provide donors with basic information about the 1.6 million charities in the US. We have over 11 million annual site visitors and 750,000 registered users. This volume of visitors and users means more visibility for your charity to the donor community. Network for Good is also the donation processor for Facebook and AmazonSmile, so learning their system can benefit your charity since all three channels (as well as others) will flow through this single channel every month. Donors find our Giving Basket feature on our site to be helpful and convenient, and over $42 million has been donated through the Giving Basket to date.
  13. How to assign a charity representative for your organization (rated charities only) Answer
    • We strongly recommend that all rated charities have a charity representative to manage their profile. Only one person per organization can be registered as a charity representative. We recommend this person be full-time at your organization to maintain continuity. Here are the steps to create a charity representative login:
      • Register for a free account on our website using your work email address. Here is the link to the registration page: https://www.charitynavigator.org/index.cfm?bay=my.login
      • Once signed in, go to your rating page and navigate to the very bottom of the page and locate the 'Charity Representative Login' section.
      • Here you will see a link titled, 'click here to access the application form' contained within the Charity Representative Login section, which will bring you to the unique application form for your organization.
      • Follow the instructions to fill out the form and submit the application to set up a login.
      Once this application is approved, you will receive an email from us stating such. In the future when you log in and go to your charity's page, you will see a new box titled, 'Edit My Organization's Profile'. From there you can make updates via the site. If your organization already has a charity representative but you wish to change it to another person within your organization, please contact us.
  14. Useful Links Answer

Have more questions?  Contact us

Join Our Mailing List

Join over 400,000 other informed givers and get updates on charity ratings, new features, hot topics, and tips for donating.