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Human Services : Social Services

USA Cares

Assisting Military Families in Crisis

three stars

88.98

11760 Commonwealth Drive Louisville, KY 40299
tel: (800) 773-0387   Web Site
EIN: 05-0588761

Board Leadership
William Roby, Sr.
Chairman, National Board of Directors

CEO
Trace Chesser
President, CEO

  Score
(out of 100)
Rating
Overall Score & Rating 88.98 three stars
  Financial 84.42 three stars
  Accountability & Transparency 100.00 four stars
This rating was published 09/03/2019 and includes data from FY2018, the most recent 990 received at that time.

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

Impact Information

GuideStar is Charity Navigator's trusted partner in sharing information on how this organization seeks impact.  GuideStar has recognized this organization with a Platinum Seal of Transparency for voluntarily and publicly sharing information about how they measure their progress and results.  Learn More about Impact Information.
Reported Results
Showing 3 of 7
Total in 2018
Number of clients served
9,286
Number of Army Clients
5,730
Number of Navy Clients
1,371
Number of Air Force Clients
939
Number of Marine Clients
1,192
Number of Coast Guard Clients
52
Number of Clients' Homes Saved
534
This impact information is current as of October 2019, when it was provided to us by GuideStar. At this time, Impact information published on this organization's page has no effect on its rating per our methodology.

Financial

three stars

84.42

Accountability & Transparency

four stars

100.00

This rating was published 09/03/2019 and includes data from FY2018, the most recent 990 received at that time.
Overall Rating Chart
  Program Expenses
(Percent of the charity's total expenses spent on the programs
and services it delivers)
82.5%
  Administrative Expenses 6.0%
  Fundraising Expenses 11.3%
  Fundraising Efficiency $0.13
  Working Capital Ratio (years) 0.28
  Program Expenses Growth 7.6%
  Liabilities to Assets 13.4%
All data for Financial Performance Metrics calculations was provided by USA Cares on recent 990s filed with the IRS.
All data for Financial Performance Metrics calculations was provided by USA Cares on recent 990s filed with the IRS.

Constituent Voice

Charity Navigator believes collecting feedback from the people an organization serves can make it more effective. That is why we're partnering with GuideStar by Candid to share Constituent Voice information with you. Here's how this organization is listening and learning from its constituents:
How is the organization collecting feedback?
Electronic surveys (by email, tablet, etc), Focus groups or interviews (by phone or in person), Case management notes
How is the organization using feedback?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don't have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from our clients, It is difficult to identify actionable feedback
Describe a recent change in your organization that resulted from feedback.
This Constituent Voice information is provided to us by Candid. At this time, Constituent Voice information published on this organization's page has no effect on its rating per our methodology.

Highly Rated

Charity Name & State Overall Score Overall Rating
USA Cares (KY) 88.98 three stars
Warrior Canine Connection (MD) 92.22 four stars
Soldiers' Angels (TX) 92.61 four stars
USO Metropolitan Washington-Baltimore (VA) 90.03 four stars
USO of North Carolina (NC) 90.32 four stars

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REVENUE  
Contributions  
   Contributions, Gifts & Grants $2,003,633
   Federated Campaigns $0
   Membership Dues $0
   Fundraising Events $180,799
   Related Organizations $0
   Government Grants $0
Total Contributions $2,184,432
   Program Service Revenue $0
Total Primary Revenue $2,184,432
   Other Revenue $162,775
TOTAL REVENUE $2,347,207
   
EXPENSES  
   Program Expenses $1,968,889
   Administrative Expenses $122,833
   Fundraising Expenses $301,870
TOTAL FUNCTIONAL EXPENSES $2,393,592
   
Payments to Affiliates $0
Excess (or Deficit) for the year $-46,385
   
Net Assets $756,737

Program names and associated costs are listed for the top programs as reported on the charity's most recently filed Form 990. The top programs displayed will include the largest three programs, or those programs covering at least 60% of the charity's total expenses, whichever comes first.

Program Name Amount Spent % of Program Expenses
Housing Assistance Program $669,422 34.0%
Emergency Assistance Program $649,734 33.0%
Combat Injured Program $275,644 14.0%

Ratings History

Form 990 FYE Date Published Overall Score Overall Rating
CN 2.1
2018-12 09/03/2019 88.98 three stars
2017-12 12/01/2018 83.25 three stars
2016-12 02/01/2018 83.68 three stars
2015-12 02/01/2017 82.68 three stars
2014-12 06/01/2016 86.72 three stars
 
CN 2.0
2014-12 11/01/2015 87.94 three stars
2013-12 11/01/2014 84.45 three stars
2013-12 10/01/2014 84.19 three stars
2012-06 06/01/2013 85.05 three stars
2011-06 03/01/2012 80.86 three stars
2010-06 10/01/2011 86.86 three stars

The data displayed on this tab is provided by the IRS in the form of Publication 78 and the Business Master File (BMF).

EIN 05-0588761
Name in IRS Master File USA CARES INC
NTEE Code P51
NTEE Classification Financial Counseling, Money Management
NTEE Type Human Services - Multipurpose and Other
Classification Charitable Organization
Subsection 501(c)(3)  (View the list of codes)
Activities
Foundation Status Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi)
Deductibility Contributions are deductible
Affiliation Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations).
Group Name [Not Applicable]
Ruling Date February, 2004
Filing Requirement 990 (all other) or 990EZ return
Fiscal Year End December
IRS Forms 990
(provided courtesy of Foundation Center)
(Log In or Register Now to View Forms 990!)
  • December, 2018
  • December, 2017
  • December, 2016
  • December, 2015
  • December, 2014
Compensation % of Expenses Paid to Title
$120,112 5.01% Hank Patton President

Highly Rated

Charity Name & State Overall Score Overall Rating
USA Cares (KY) 88.98 three stars
Veterans of Foreign Wars Foundation (MO) 96.66 four stars
Wounded Warrior Project (FL) 86.45 three stars
USO of Metropolitan New York (NY) 91.45 four stars
Hire Heroes USA (GA) 96.42 four stars

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This charity has an official representative registered with Charity Navigator.

Constituent Voice

This organization is sharing information on how they communicate with stakeholders to better inform your giving.

Charity Contact Info

USA Cares
11760 Commonwealth Drive
Louisville, KY 40299
tel: (800) 773-0387
fax: (502) 907-0503
EIN: 05-0588761

Visit Web Site

Board Leadership

William Roby, Sr.
Chairman, National Board of Directors

CEO

Trace Chesser
President, CEO

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