As stated in our mission, we seek to make this a more just and compassionate society -- both for animals and for people. We take in every homeless, neglected, or abused animal who needs our services and provide medical care and adoption services. We work to address pet overpopulation through our spay/neuter efforts. We strive to educate and inspire people through the work of our advocacy team and protect animals from cruelty and neglect through our law enforcement officers. In our hospitals, we seek to continually improve our medical practices for animals in conjunction with the practice of compassion for our clients.

The MSPCA has been serving animals' needs since 1868 and is the second oldest animal welfare organization in the United States. Program quality is our priority, and we have learned over the years how to stretch our resources to provide the very best care to animals. We are a private nonprofit, and receive no government funding. We work very hard to continue to deserve the support of our donors and to attract new ones. We have a robust fundraising program and are dedicated to sustaining and enhancing our programs and services. The MSPCA-Angell is uniquely suited to being "animal central" for Massachusetts animals because we comprise an animal welfare organization with sheltering, law enforcement, and advocacy services in concert with a world-class veterinary hospital. Since we were founded in 1868, we have an excellent reputation with the public, and pet owners and potential pet owners flock to our programs and services from all across Massachusetts.

Animals need us, and always will. It's true, however, that more and more animals are getting adopted. Through the implementation of progressive, innovative spay/neuter programs, we are seeing a significant decline in the number of kittens and adult cats coming into our centers. Fee-waived or fee-reduced adoption promotions also helped to pare down the adoption center population. But even with all of these efforts, homeless animals keep coming through our doors. Angell Animal Medical Center would not be the incredible center of healing that it is now if management had not, since the very beginning, invested in keeping staff, equipment, methods, etc. up to date. Veterinary innovations and client service innovations are always a priority at Angell. This is the work for which we were founded in 1868 by George T. Angell, and we certainly anticipate continuing the work and improving our approaches to it. We are invested in all the pieces of our mission statement, but perhaps especially

MSPCA leadership will continue to monitor success and seek support for program needs and maintenance every year, working closely with program and hospital staff, department directors, and the veterinary community to ensure that the highest standards of quality and service are maintained. They oversee the implementation of quality improvement efforts designed to maximize clinical performance and maintain compliance with the American Animal Hospital Association. We strive to continue to change and evolve so that we get better and better and do not settle for status quo or just doing a good job. We listen to all feedback from clients, donors, referring veterinarians, and the general public so we can meet their needs and aid our evolution. Every department uses appropriate methods to monitor progress and set future goals. Data from all departments are reviewed by our CEO and board. Each department addresses any setback they meet in order to provide better care and service.

Every year we make tremendous progress addressing homelessness, illness, and neglect for animals. Last year our hospitals treated more than 80,000 pets. Our shelters found homes for more than 7,000 animals. As a charitable organization, we spent almost $3 million on medical care for abused and homeless animals, as well as for animals whose owners needed assistance. Our Law Enforcement team investigated more than 1,700 complaints and participated in more than 600 advisory sessions with animal owners. Our Advocacy team worked to improve animal protection laws and regulations, sustained through our volunteer Animal Action Team members. In 2017, organization-wide, we sterilized 9,578 dogs, cats, and small animals. This monumental achievement was brought about at all four of our locations and through the efforts of our staff who work in our Shalit–Glazer Clinic, our adoption centers, Angell–Boston, and MSPCA–Angell West. Spay/neuter promotions and community efforts brought in hundreds of