Improve the health, independence, and economic security of 10 million older adults by 2020 and strengthen and protect major public programs (especially Medicare, Medicaid, Social Security, and the Older Americans Act) for disadvantaged and vulnerable older adults.

We achieve societal-level change by focusing on the following core competencies: Collaborative Leadership* Leading and participating in strategic alliances, coalitions, and multi-sector partnerships* Engaging and mobilizing thousands of community organizations, leaders, and older adults Innovative Services* Developing, scaling, and sustaining community-based and online services proven to be effective for older adultsAdvocacy* Improving public policies by: - Being a trusted national voice- Empowering and "giving voice" to older adults in greatest need and those who serve them- Combining community service and advocacy

The key resources that enable NCOA to achieve results are: Moral Capital & Brand* Trusted, highly effective national leader in agingStakeholders* Older adults* National, state, and community partners* NCOA members and affiliates* NCOA Board of Directors, volunteer leaders, and staff* Government and businessFinancial Resources* Grants and contracts from government, foundations, and corporations* Earned revenues, dues, and contributions* Mission-related social enterprises

NCOA collects quantitative and qualitative data about the social impact our work has on older adults, organizations that serve them, and public policies. Findings are made publicly available through our annual Impact Report.

In collaboration with more than 2,000 of our community partners, NCOA significantly improved the health or economic security of more than 500,000 people from July 2011 through June 2012. Together, we:* Helped more than 340,000 individuals apply for and receive nearly $865 million in public benefits. * Helped more than 2,400 older adults who are struggling financially assess their options, develop action plans, and connect to services and benefits that improve their economic well-being. * Provided job training and assistance to 4,396 low-income older workers who provided 2. 4 million hours of community service in nonprofit agencies. * Counseled 6,522** older homeowners about reverse mortgages, and provided 1,703 reverse mortgage borrowers with default mitigation counseling to help them find solutions to their delinquencies in property taxes and insurance. * Guided 100,000 older adults to participate in nearly 4,600 Chronic Disease Self-Management Program community workshops nationwide. * Helped 10,000 older adults through evidence-based falls prevention programs. * Provided 5,000 older adults with NCOA-sponsored community education programs on diabetes, financial education, Medicare benefits, medical imaging safety, and osteoarthritis. * Collected and shared more than 5,000 personal stories of struggling older adults; generated 30,000 letters to Congress; and encouraged 30 organizations and over 2,000 citizen advocates to express their support for protecting and strengthening the Older Americans Act. * Successfully advocated for $10 million in new federal funding for chronic disease self-management programs. * Continued to support and advance the nation’s 11,000 senior centers through best practices, professional development, advocacy, and research. ** We estimate that 15% of the people who received these services took actions that resulted in significant improvements in their economic status.