Health : Patient and Family Support
Children's Cancer Association
JoyRx Heals
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This rating was published 03/01/2020 and includes data from FY2019, the most recent 990 received at that time.
Financial
74.83
Accountability & Transparency
100.00
This rating was published 03/01/2020 and includes data from FY2019, the most recent 990 received at that time.
All data for Financial Performance Metrics calculations was provided by Children's Cancer Association on recent 990s filed with the IRS.
Constituent Feedback
Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people/communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile.
Here's how this organization is listening and learning from the people they serve:
Here's how this organization is listening and learning from the people they serve:
How is the organization collecting feedback?
Electronic surveys (by email, tablet, etc), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings or town halls, Constituent (client or resident, etc) advisory committees
How is the organization using feedback?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback
Describe a recent change in your organization that resulted from feedback.
In 2017, CCA recruited and formed a Young Adult Alliance (YAA) comprised of 10 teens, ages of 13 and 21 Members of the alliance share a passion and interest for improving the quality and quantity of programs accessible to the teen/young adult patient population because they themselves are receiving, or have received, care for a serious illness which resulted in treatment or hospitalization within the last four years CCA’s YYA bring ideas and insights that we would otherwise miss Early questions we asked included: Do you want activities while in hospital, or post-treatment? Would you want to bring along a friend or sibling? And so on As our ‘alumnae’, members teach us about their perspective, challenges, and needs as they navigate their journey
This Constituent Feedback information is provided to us by Candid.
At this time, Constituent Feedback information published on this organization's page has no effect on its star rating per our methodology.
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