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FAQ for Charities

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After the Leap

Questions about my charity's rating

Questions about the information on a charity's ratings page

Questions about the information used to calculate ratings

Questions about the charities we rate

Questions about Charity Navigator's rating system

Questions about Charity Navigator users donating through Network for Good

Questions about official charity representatives

Questions about advertising

Questions about DAF DirectSM

Questions about unrated organizations

Questions about Facebook Comments

Questions about my charity's rating


How does Charity Navigator calculate a charity's overall score?

The overall score is not a sum or average of the Financial Health score and the Accountability & Transparency score. It is essentially a measurement of the distance of the component scores in the two dimensions from the theoretically perfect score of 70 and 70. The smaller the distance, the better the overall score. A more detailed explanation of the calculation and a useful calculator to help you see how the math works is accessible on our site here.


How do I know which years of Forms 990 are used to calculate my charity's rating?
We publish the fiscal year ending (shown as 'FYE' followed by a month and year) on each charity's rating page (next to the Income Statement and CEO Pay). You can determine the time period our rating covers by looking at the years listed along the horizontal axis of the revenue/expense trend graph.


If my charity experienced a spike in revenue several years ago (due to a capital campaign or a multi-year grant), does Charity Navigator take this into account when calculating growth?
When we determine that an organization has engaged in a non-recurring and unsustainable activity in the first of the four years over which we evaluate the organization, we will expand the data we evaluate to five years. If a fifth year is unavailable, we alternatively reduce the data we evaluate to three years.

Visit the Methodology section to read an in-depth explanation of how we calculate primary revenue growth and program expenses growth.


How do the Accountability and Transparency metrics impact my score?

Please visit the Methodology section of our site for a detailed explanation paying close attention to these pages: How Do We Rate Charities' Accountability and Transparency?, Accountability and Transparency Ratings Tables and How Do We Calculate the Overall Score and Star Rating?.


What did Charity Navigator include in calculating my charity's working capital ratio?
Using the information from your charity's most recently filed Form 990, we include in this calculation your organization's net available assets. This includes unrestricted and temporarily restricted net assets, and excludes permanently restricted net assets.

For evaluations based on fiscal years ending prior to 12/31/08, working capital includes only the following assets and liabilities: cash, savings, accounts receivable, grants receivable, pledges receivable, investments in securities, accounts payable, accrued expenses, and grants payable.

Visit the Methodology section to read an in-depth explanation of how we calculate working capital ratio.


Why did Charity Navigator deduct points from our Accountability & Transparency score for not listing the CEO and his/her compensation on our Form 990?

The IRS instructions for completing the Form 990 (see the bottom of page 24) state that charities must list the CEO, who is an officer of the charity, with his/her compensation, regardless of how much the CEO earns. Please consult our other FAQ for instructions on how to address this shortfall in your Accountability & Transparency score.


Why is my charity’s rating replaced by a Donor Advisory?
Our Donor Advisory Issuance Committee has become aware of serious issues impacting your charity. The Committee determined that it was important to post a Donor Advisory so that donors are also aware of the issues. Whenever we publish a Donor Advisory, then we remove the star rating to prominently feature the Advisory. Please see How we decide to post a Donor Advisory for more information.


How can I review our prior ratings?

To review a charity's prior ratings, you will first need to become a registered user. Then simply click on the 'Historical Data' tab located towards the top of the charity's ratings page next to the 'Current Rating' tab.

Your charity’s official representative can also log into the site to obtain a more detailed historical rating report that you can then share with your colleagues. Please consult our FAQs for help on establishing an official representative.


Questions about the information on a charity's ratings page


How can I update our contact information, mission statement, tag line?
Each charity’s official representative is able to suggest edits to the basic information, such as address and mission, shown on their rating page on our site. If you are the official representative, then log into the site and visit your charity's rating page. There you will see a banner tilted 'edit profile'. Click on that link to submit your changes. The analyst responsible for evaluating your charity will review your submission and either update your charity’s profile or contact you for additional information.


The person listed as our CEO is no longer on staff. How do I input the new CEO's information?
Under ‘Compensation of Leaders’ on each charity’s ratings page,  we report the CEO for each organization according to what it provided in its most recently filed 990, even when that organization's CEO has changed in subsequent months. We only change the CEO information posted under ‘Compensation of Leaders’ site when we obtain a new 990.

Why? We are trying to provide an objective resource that allows donors to compare charities, including CEO pay. Such comparisons are only possible when information is consistently reported and consistently identified as to from where it came. We report, for example, an organization's income statement according to its most recent 990, not according to current information. Similarly, we want the giver to know where the figure for the CEO's pay came from and for what period of time it covered. We believe there's an implicit connection between a CEO's compensation and the financial information provided in its income statement--that is to say, they are derived from the same financial circumstances. If we updated CEO information whenever an organization changed its CEO, the donor would no longer know for certain where the CEO pay figure came from or for what period of time it covered. Nor would the giver be shown the CEO pay that corresponds to the income statement we report on our site.

In the interim, if your charity has a new CEO, your registered representative can submit that information via the online charity input form. After the submission has been reviewed by a Charity Navigator analyst, your new CEO’s information will appear in the upper left-hand corner of your charity’s ratings page just below where we post your Board’s Leadership.


Where did you get the mission information for my charity?
We created your mission statement from the information your charity published on its website. In rare cases, when the information on a charity's site is incomplete or the charity does not have a website, then we will consult the Form 990 and the charity's marketing materials. Our analysts perform minimal editing to correct spelling and grammatical errors, and to ensure that we're presenting each charity's mission in a similar format. We make every effort to publish a mission statement that captures the essence of your charity's work.

If you are interested in making changes to your mission statement, then please see our FAQ on that topic.


Can I request to have my charity's CEO's compensation removed from your site?
No. We include CEO salary solely as part of our larger effort to bring transparency to the charitable sector and to help educate donors. It is a matter of public record. While we are not out to invade people's privacy, we do believe that by posting more information rather than less, we'll help the general public better appreciate the professionalism required to effectively run a charity. Our data demonstrates that the typical CEO salary is roughly $150,000 --- a bargain when compared to executive pay in the private sector.

In recent years, CEO compensation practices at charities have come under increased scrutiny by government regulators. By publishing salaries on our site, we enable charities to benchmark their executives' compensation against that of their peers. This then allows charities to demonstrate their compliance with government regulations in setting a reasonable level of compensation for their top executive.


What salaries are reported in the expanded Leadership section of the charity rating page?

For most charities, you will find that we continue to report only the compensation of the person holding the highest titled management position of the charity, as our experience indicates that in most instances, this compensation level is representative of the importance placed on salary by the organization. When a charity leader receives a salary from the charity and from an affiliate entity (or entities), we will publish the amounts in separate columns, rather than presenting a single aggregate amount as we have done in the past. We do not include affiliate compensation when we report the compensation as a percentage of total functional expenses.

At the same time, we want to help donors understand how other charities compensate the decision makers and key personnel involved with the organization. Therefore, when appropriate, we disclose compensation paid to Board Directors; persons earning as much or more than the chief executive; persons sharing the chief executive title; former chief executives still on payroll; relatives of Board members, founders and officers; and persons holding honorary titles within the organization.

If a charity does not list any compensation for the leader of the organization, we will attempt to report the compensation paid to the person responsible for running the day-to-day operations of the organization. In addition to this executive, we will list other highly compensated employees who may assume functions traditionally performed by a chief executive.


Questions about the information used to calculate ratings


Where did you get the information used to evaluate my charity's financial health?
We base our evaluations on the financial information your charity provides annually in its informational tax returns, or IRS Forms 990.


Regarding the Accountability & Transparency metrics that Charity Navigator seeks to see published on our website (our Donor Privacy Policy, Board Members, Key Staff, Audited Financials and Form 990), we do have them on our site. How can we notify you and request an updated rating?
Each charity’s official representative is able to log into a simple editing form and notify our analysts about updates you’ve made to various Accountability & Transparency items that Charity Navigator seeks to see published on your site. Then our analysts will review your submission and update your charity’s rating accordingly or contact you for additional information.


How can I update our Accountability & Transparency rating metrics?

Regarding the Website Metrics: If your charity has updated its website such it now includes any of the Accountability & Transparency rating metrics that we monitor (this includes publishing your Donor Privacy Policy, Board Members, Key Staff, Audited Financials and Form 990), then we encourage your charity’s official representative to provide us links to that information via our online charity input form. (If you haven’t already done so, you must establish a registered representative from your charity in order to use the charity input form.) Our analysts will review your submission and issue a new rating for your charity within a month or two.

Regarding the Form 990 Metrics: We are able to make updates to a charity’s Accountability & Transparency data regarding some of the metrics without first receiving a new or amended Form 990. The following metrics can be updated by your charity’s official representative  via our online charity input form:,

  • Independent Board members: To update this metric, we require that all your Board members on your charity’s website and that there is a clear notation as to which ones are independent, voting members. You should also indicate the date that applies to their membership so we can determine if this is your current or prior Board composition.
  • Documents Board meeting minutes: You must publish one year’s worth of minutes on your website so that our analysts can review it. You are permitted to remove confidential information.
  • Conflict of Interest policy: The policy needs to be listed on your website so that our analysts can review it.
  • Whistleblower policy: The policy needs to be listed on your website so that our analysts can review it.
  • Records Retention policy: The policy needs to be listed on your website so that our analysts can review it.
  • Process for determining CEO compensation: Your process must be published on your website even, if your CEO is an unpaid volunteer.
  • Compensation of Board members: If the compensation you reported on your Form 990 for a Board member is not related to Board work, then please contact us with an explanation. However, if your Board member’s pay meets the threshold for completing schedule L, then we will require a new or amended Form 990 to confirm
  • Audited Financials prepared by Independent Accountant: If an Audit was completed by an Independent Auditor but the Form 990 was incorrect in stating one was not completed, then the Audit must be published on your website so that our analysts can review it.

As a reminder, in order to access and updated your online charity input form, your charity must first establish a registered representative.

We can not make updates to a charity’s Accountability & Transparency data regarding the following metrics unless we have received a new or amended Form 990 confirming the changes: Material diversion of assets, Loan(s) to or from related parties, Audit oversight committee, Copy of Form 990 provided to organization's governing body in advance of filing, CEO listed with salary.


We just completed a new Form 990. Can I send it directly to you?
Charity Navigator obtains copies of each charity's Form 990 directly from the IRS shortly after it is filed. We do this to (1) expedite our process of evaluating charities, (2) refrain from imposing burdensome reporting requirements on the charities we rate, and (3) to ensure each charity is updated in the order in which it files new data. Once we have a new Form 990 for your organization from the IRS, we will promptly update your charity's record and publish a new evaluation on the first of the following month.


We just filed our Form 990 with the IRS. How long before Charity Navigator updates our rating?
Typically, it takes the IRS two to three months to scan in your document and forward it to our office. We will update your charity's rating within a month of receiving the new Form 990 from the IRS.


Why do you use the Form 990?

We use the Form 990 exclusively because it is the only financial statement that charities are required by law to make publicly available. The document also includes information about the charity's policies and procedure. Furthermore, the instructions for filling it out are straight-forward and universal, ensuring that our data is uniform, comparable, and allows for standardized growth measurements.


Why don't the numbers from my charity's financial statements match what Charity Navigator published?
That's because we didn't use the data from your financial statements. We based our evaluations on the financial information your charity provides annually in its informational tax returns, or IRS Forms 990.


Our official representative has submitted changes that impact our Accountability & Transparency rating. How quickly will these changes be visible on the website?

In most cases, ratings will be recalculated and displayed on the first of the month. Submissions received within the final few days of the month will not be verified until the following month, meaning that information will not be updated until the 1st of the month after that.


Questions about the charities we rate


How did my organization get on your website?
It is possible that a donor or a member of your organization made a request that we evaluate your charity's fiscal health and we elected to do so after confirming that your charity meets our criteria for inclusion. However, it is more likely than not, that through our own selection process of reviewing data obtained from the IRS we identified your charity as meeting our criteria. For a detailed description of that process and a synopsis of our criteria for selecting charities, please consult "What Kind of Charities Do We Evaluate?"


Why isn't my charity on your site?

If we do not rate your charity, then it simply means that either your organization doesn't meet our criteria or our program team hasn't been able to analyze your charity yet. Charity Navigator currently evaluates more than 7,000 charitable organizations, making us America's largest charity evaluator. Given the size of our database and the criteria we use to determine eligibility, we are confident that we presently report on the vast majority of charities which actively solicit and receive donations from generous Americans. In fact, the ones we evaluate account for roughly 50% of the donations in America (excluding donations to houses of worship). But with approximately 1 million public charities in this country, there are many that we have yet to rate.

In the meantime, your nonprofit does have a page of basic information on our site, even if we haven't yet rated it.


Can I request to have my charity removed from the site?
No. Our primary goal at Charity Navigator is to provide donors with objective reviews of the financial health of charities soliciting their hard-earned money. Donors have come to rely on our service, in part, because we are able to evaluate charities with or without their participation. Obviously, our service would have little value to donors if we permitted poorly performing charities to opt-out of being rated.


What types of charities does Charity Navigator evaluate?

Visit the Methodology section for specific information about the charities we evaluate


Why doesn’t Charity Navigator evaluate Land Trusts and Preserves anymore?
Due to the nature of their operations, land trusts and preserves have the potential to realize wild fluctuations in revenue from year to year due to inconsistencies associated with large land acquisitions and donations of valuable real property. To further complicate matters, within the sector there remains some disagreement as to how certain related expenses should be reported on the IRS Form 990. Inconsistent factors may yield inconsistent evaluations over time and so in keeping with our promise to provide reliable information and to evaluate all charities fairly, we have decided to no longer evaluate charities classified as Land Trusts and Preserves.


How can I request a review of my charity?

Charity Navigator currently evaluates more than 7,000 charitable organizations, making us America's largest charity evaluator. Given the size of our database and the criteria we use to determine eligibility, we are confident that we presently report on the vast majority of charities which actively solicit and receive donations from generous Americans. In fact, the ones we evaluate account for roughly 50% of the donations in America (excluding donations to houses of worship)

In the not-too-distant future, we will add a tool to our site that will give registered users the opportunity to 'vote' for which charities they’d like us to rate next (so long as it meets our rating criteria). Become a registered user and subscribe to our newsletter so you can be notified when we add the voting tool.


I requested that my charity be evaluated by Charity Navigator. When will it be on your site?

Previously, we welcomed your suggestions for charities to be added to our website. As a result, we have thousands of suggestions that are prending review. For now, we have the capacity to add ratings for about 100 additional charities each month. So, if you previously made a suggestion, then it still might be many months until we are able to add your charity to the list of charities that we rate.

In the meantime, your nonprofit does have a page of basic information on our site, even if we haven't yet rated it.


Does Charity Navigator charge for its evaluations?

No. Charity Navigator charges neither the user, for the data, nor the charity, to be listed. Our sole goal is to guide intelligent giving and serve as a resource for the educated giver.


What happened to 'my requests' (the charities I requested Charity Navigator rate)?

We are no longer accepting requests and have therefore removed the 'my requests' area of the site. All prior requests are stored in our files. And we will consult that list of requests when we are able to once again add charities to our site.


Questions about Charity Navigator's rating system


How do you evaluate charities?

We rate charities by evaluating two broad areas of performance; their Financial Health and their Accountability & Transparency. Our ratings show givers how efficiently we believe a charity will use their support today, how well it has sustained its programs and services over time and their level of commitment to being accountable and transparent. In the not-too-distant future, we plan to also rate charities’ reporting of their results. We provide these ratings so that givers can make intelligent giving decisions, and so that the philanthropic community can more effectively monitor itself.

Visit the Methodology section of our site to read an in-depth explanation of our rating system.


How do I interpret your star system?
Visit What Do Our Ratings Mean?


Does the CEO salary impact a charity's rating?

The CEO salary does not impact a charity's Financial Health rating. We provide this information solely as part of our larger effort to bring transparency to the charitable sector and to help educate donors. It is a matter of public record. In publishing this data we also enable charities to benchmark their executives' compensation against that of their peers.

However, failure to properly report CEO compensation information on a charity's form 990 will result in a deduction of points from the charity's Accountability and Transparency score.


When do you publish new and updated ratings?
The first day of every month, we publish new ratings, as well as update ratings for all currently evaluated charities for which we've received new Form 990s.


What is your ratings scale?

Charity Navigator scores charities on a scale of 0 to 4 stars.

We also post Donor Advisories which highlight issues of concern that donors should take into account before donating. Because of the serious nature of the underlying issues, we remove the charity’s star rating and replace it with the Donor Advisory.

The Methodology portion of our site contains more detailed information about the scales we use.


Why doesn't Charity Navigator evaluate program effectiveness?
At this time, evaluating the effectiveness of a charity's programs is out of our scope. We hope over time to expand the information we provide donors, and that includes developing a methodology for measuring an organization's results. Please visit the About Us area of our site to learn more about our plans.


Questions about Charity Navigator users donating through Network for Good


Why is Charity Navigator now offering online giving?
Many of our users told us that they value our service for its ability to help them make informed giving decisions, but that they wished they could use the information we provided to make a subsequent gift to one of the charities featured on our site.


What is Network for Good?
Network for Good, a nonprofit organization, was founded by a consortium of leaders from the Internet and nonprofit sectors. It seeks to increase consumers' engagement by making it easier to get involved in their communities, by donating, volunteering, and getting involved with issues they care about. At the same time, Network for Good helps other nonprofits to enhance their effectiveness through increased reach, educational content, and tools.


Why did Charity Navigator choose to partner with Network for Good?
Network for Good is the industry leader for online charitable giving. Since its inception more than 400,000 donors have contributed more than $100 million using the Network for Good giving system.


How will my charity receive the donations that come through Network for Good?
There are two ways that your charity can receive donations made through Network for Good. If you have completed Network For Good’s Electronic Funds Transfer (EFT) Authorization Agreement, then Network for Good will electronically transmit the donation to your organization's bank account on the 15th of each month (for the previous month). If you have not sent Network for Good your EFT information, then Network for Good will mail a paper check to the address they have on file for your organization. Since the entire donation process is operated by Network for Good, you will need to consult their Frequently Asked Questions to learn more about how they distribute funds, including how you can sign up for EFT.


Will my charity have access to information about donors who contribute through Network for Good?
Network for Good is interested in strengthening the relationship between charities and donors, so Network for Good shares donor names with the charities involved, unless the donor asks to remain anonymous. Visit Network for Good’s Frequently Asked Questions to learn how you can access your Donation Tracking Report so that you can acknowledge your contributors.


Are there fees when a donation is made through Network for Good?
Yes. Network for Good charges a 4.75% tax-deductible fee for credit card transactions, which the user can add or deduct from the donation. This fee is used to pay banks, credit card companies and other administrative costs. Charity Navigator and Network for Good do not profit from the fees.

Network for Good charges a $10 fee for online check transactions containing one donation and a $5 fee per donation for transactions containing multiple donations. The online check fees cover check vendor, banking and administrative costs. Charity Navigator and Network for Good do not profit from these fees either.


What about the privacy of our donors?
Charity Navigator does not sell or otherwise disclose user information outside our organization. This policy has no exceptions. We do not sell or exchange user information with any other organization, public, private, or non-profit. Our Privacy page offers more details about our commitment to internet privacy.

Network for Good also respects and protects the privacy of its users. Network for Good will never sell, trade or rent personal information to other individuals or companies. The information that each of your donors provides is used only to complete the donation. With the donor’s permission, their name and contact information is provided to your charity. If the donor does not wish to share their name and contact information or the donor chooses to make a donation anonymously, Network for Good will not share the donor’s name or contact information with your charity.

Network for Good's website uses industry standard security measures to protect against the loss, misuse and alteration of the information under its control. All information is stored in a secure database.


Why are those donors who wish to take advantage of this new feature to support my charity asked if they also wish to contribute to Charity Navigator?
Charity Navigator, a nonprofit ourselves, depends on donations to fund our analysis of charities. We are committed to providing this information at no charge. But, if the donor believes that our in-depth, objective charity ratings were vital in guiding their decision to support your charity, then we ask that they please consider a gift to Charity Navigator.


Questions about official charity representatives


What is an official charity representative?

Charities are permitted to designate an official representative to manage their Charity Navigator profile.


Why should my charity designate a representative? 

For a few reasons. The first is ease. Once approved, your representative will be able to update basic information about your charity, including address, phone and fax numbers, mission statement, tag line and  your current CEO’s name (in cases where the current CEO is different from the person reported on your most recent Form 990). That way, donors will always know how to contact -- and contribute to -- your organization. Your representative may also leave a comment on your charity’s page about its current rating.

The second reason to assign a representative is to help us ensure the accuracy of your organization’s rating. As of September 20, 2011, when we launched CN 2.0, our expanded evaluation methodology, your charity’s rating is now based on its Accountability & Transparency as well as Financial Health. If your charity’s Accountability & Transparency data needs updating now or in the future, your representative can do so by logging into our site and accessing a simple editing form.

Finally, Charity Navigator is committed to continual improvement and plans to make ongoing enhancements to our services. As such, in the not-too-distant future, each charity’s official representative may have an opportunity to submit additional data that enables potential donors to know about your work in specific regions of the world, your non-cash donation needs and your volunteer opportunities. Furthermore, your representative may be asked to provide additional information that may, one day, impact your charity’s rating.


Who on our staff would be an ideal candidate for the Registered Representative role?

Anyone in your organization can be a Charity Navigator registered user, but only one person can sign up to be your official representative. To ensure continuity, we recommend that a full-time employee from your organization – preferably a senior staffer in the fundraising / development area -- take on this role.


How does my charity go about registering an official representative?

If your organization does not yet have an approved representative, then you simply need to visit your charity’s rating page and click on the ‘Charity Login’ link at the bottom to become your charity’s official representative. Once you have been approved, then you’ll have permission to make these simple edits.


Why is there no charity login section on my charity’s ratings page?

This means that your organization has an official representative already. Only one person per charity can be the official representative. You may contact us at info@charitynavigator.org to find out who is the current representative and to update that listing if that person is no longer on staff.


Questions about advertising


Why are there ads on Charity Navigator’s website?
Charity Navigator, a nonprofit itself, provides its services to the public and to the charities we rate for free. We generate the revenue we need to maintain our operations from a variety of sources including individual donors, foundations and advertising. So, the ads you see help ensure we can keep our site 100% free.


What guidelines do you follow for advertisements on Charity Navigator?
Advertisements appearing on our site and blogs are provided via third party ad networks such as Google AdSense, AdMedia and others. We have given our ad partners strict guidelines, which we continue to refine over time, to follow such as no intrusive ads (such as those that take over a page without the user clicking) and no sexually explicit ads.

Most importantly, we have banned all paid advertisements from charities. That is because Charity Navigator has a policy of not taking money from any of the charities that we rate - even as indirectly as advertisement revenue from a third party.


You don't allow charity ads, but I saw one on your site.
All of the ad networks that we've investigated do not have the ability to automatically block charity ads (since most publishers welcome such ads as a way to be socially conscious). As such, we have asked every charity that we rate to ensure that their paid ads do not appear on our site. Even with these measures in place, a charity's ad may, on occasion, display on our site. When we become aware of such ads, we immediately work with our ad providers to put a block on that specific ad. And it is important to note that nearly all such occurrences are for nonpaid ads that the charities have been able to run via the AdCouncil or another pro bono affiliation.


Does Charity Navigator endorse the products and services that are advertised on its site
The presence of an ad on our site or in one of our newsletters does not imply endorsement of the advertised company or product


My charity runs online ads, what do we need to do to conform to your policy regarding ads on your site?
Charity Navigator has a policy of not taking money from any of the charities that we rate – even as indirectly as advertisement revenue from a third party. So, we request that you contact all your online ad partners to block our site (essentially that means blacklisting: http://www.charitynavigator.org/, http://blog.charitynavigator.org/, http://www.kenscommentary.org/).

For our part, we will continue to work with our ad network partners to block charity ads.


Questions about DAF DirectSM


What is DAF DirectSM?
DAF DirectSM enables donor advised fund account holders to recommend grants directly from the websites of some of their favorite charities as well as from the Charity Navigator website.


Who can log in to and use DAF Direct?

You must have a donor advised fund with a participating sponsoring organization (and select that organization from the drop-down) in order to recommend a grant via DAF Direct.


What is a Donor Advised Fund?

A donor advised fund (DAF) is a type of giving program that allows you to combine favorable tax benefits with the flexibility to easily support your favorite charities. An increasingly popular charitable vehicle, DAFs are an excellent way to both simplify your charitable giving and facilitate your strategic philanthropic goals.


How do I set up a donor advised fund if I wish to use DAF Direct?

To set up a donor advised fund, please contact a participating sponsoring organization. To set up a donor advised fund with Fidelity Charitable, go to FidelityCharitable.org and click on "Set Up a Giving Account" on the top right corner of the page, or call at 800-952-4438.


Whom do I contact for customer support when using DAF Direct?

If you require support completing your grant recommendation, please contact the sponsoring organization (e.g. Fidelity Charitable). If you have technical difficulties with DAF Direct functionality, please email dafdirect@fmr.com.


Is there a fee for either the donor or the nonprofit associated with DAF Direct?

No, at this time there is not a fee for donors or nonprofits to use DAF Direct.

However, all DAF sponsors have fees for their DAF program. To learn more, please check with your sponsoring organization.


Will a grant get to the charity faster when using DAF Direct?

Participating organizations have made efforts to streamline the grantmaking process. Each grant recommendation is still dependent upon the approval of the sponsoring organization and generally takes between two and ten business days to process.


Can I use DAF Direct to support a specific event at a pilot nonprofit?

Yes, but you cannot use funds from your donor advised fund to purchase tickets or receive any more than incidental benefits.


Questions about unrated organizations


How can I update the basic information displayed on Charity Navigator for my unrated organization?

The information displayed on this site comes directly from the IRS. If you believe the information is incorrect, then you will need to contact the IRS directly to fix the error(s). In doing so, you will ensure that the information displayed on our site, as well as other sites that access the IRS data, is correct.


Questions about Facebook Comments


What is Facebook Comments?

Facebook Comments is a tool that enables users to comment on the charities found on Charity Navigator's site.


Why did Charity Navigator implement Facebook Comments?

We wanted to give our users a forum for sharing their personal experiences with specific charities. These experiences can range from a donor who is frustrated at receiving too many donation requests to a satisfied recipient of a charity's services. Such feedback can help potential donors make a more informed decision about the charity they are considering supporting. The comments also provide important feedback for charities to better understand what they do well and what they might not do so well.

We have implemented Facebook's tool for two main reasons:

  1. Since Facebook accounts are based on real names, it prevents people from hiding behind anonymity thereby reducing the amount of inappropriate comments.
  2. Users can choose to share their comments on their Facebook wall thereby promoting Charity Navigator's content to Facebook's huge user base. This enables us to help more donors make informed giving choices.


How can I post a comment about a charity?

If you want to post a comment about a specific charity, simply click on the Comments tab on the charity's ratings page, sign into your Facebook account and leave your comment.

If you are not already logged in to Facebook or you don't have a Facebook account, then you can use the 'comment using' drop down menu to post via your Yahoo, AOL or Hotmail account.


Do I have to have a Facebook account to leave a comment on a charity’s page?

If you have a Facebook account, then it is easy to leave comments. Your name as it appears on Facebook will be displayed with your comment.

If you are not already logged in to Facebook or you don't have a Facebook account, then you can use the 'comment using' drop down menu to post via your Yahoo, AOL or Hotmail account.   


Will the comments I post here appear on my Facebook wall?

Yes, that's an option, but it isn't required.

To ensure your comment appears in your Facebook friends' News Feed, simply leave the "Post to Facebook" box checked when posting a comment about a charity. Your Facebook friends can then like your comment and/or join the discussion.


Do the comments impact a charity's rating?

The content found on the Comments tab, powered by Facebook, does not impact any charity's rating.


Can a facebook comment about my charity be removed?

We understand that charities may not like every comment and that they may wish to have a comment deleted in an effort to manage their reputation/ brand. However, the commenting feature is designed to promote open discussion about nonprofits. There is, therefore, no procedure for removing comments. Instead, we encourage charities to use the commenting tool to respond to any criticisms voiced here. Charities may also ask their supporters to post favorable comments to provide an alternative view for donors to consider.


What is your commenting policy?

This tool is intended for our users to participate in thoughtful and intelligent discussion and we welcome a variety of opinions. We ask that you only post comments that are germane to the charity whose page you are posting on and that you use language that steers clear of personal attacks and vulgarities. We reserve the right to remove any comments that are identified as inappropriate. Examples of these types of infractions are comments that include:

  • Abusive, off-topic or foul language;
  • Intentionally false or misleading information;
  • Information that infringes intellectual property rights;
  • Racist, sexist, homophobic or other offensive terminology;
  • Solicitations and/or advertising spam;
  • Attacks that celebrate the death, injury or illness of any person.

To report spam or abuse, click the "X" in the upper right corner of the comment box.

Any decisions as to whether a comment violates any of our posting guidelines will be made by Charity Navigator in its sole discretion and after we have actual notice of such posting.


How can I delete a comment I posted?

You can delete your own facebook comment on our site by simply clicking on the pencil icon in the upper right-hand corner of the comment and selecting 'delete.'


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