Great Bay Services
Great Bay Services
23 CATARACT AVE
Dover NH 03820-3908
Dover NH | IRS ruling year: 1971 | EIN: 02-0242389
PROVIDING COMMUNITY INTEGRATION AND EMPLOYMENT SUPPORTS TO ADULTS WITH DEVELOPMENTAL DISABILITIES.
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23 CATARACT AVE
Dover NH 03820-3908
Dover NH | IRS ruling year: 1971 | EIN: 02-0242389
PROVIDING COMMUNITY INTEGRATION AND EMPLOYMENT SUPPORTS TO ADULTS WITH DEVELOPMENTAL DISABILITIES.
Ratings are calculated from one or more beacon scores. Currently, we require either an Accountability & Finance beacon or an Impact & Results beacon to be eligible for a Charity Navigator rating. Note: The absence of a rating does not indicate a positive or negative assessment; it only indicates that we have not yet evaluated this organization.
See rating report below to learn why this organization is not currently eligible.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
Great Bay Services cannot currently be evaluated by our Accountability & Finance methodology due to reporting a Material Diversion of Assets
A nonprofit that has reported a material diversion of assets on its most recent IRS Form 990 is not eligible for an Encompass Rating. A "material diversion of assets" refers to an unauthorized conversion or use of an organization's assets to an end different from the organization's stated purpose.
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This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Source: IRS Form 990 (page 7), filing year 2020
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Private school (BMF activity code: 046)
School, college, trade school, etc. (BMF activity code: 030)
Foundation Status:
School 170(b)(1)(A)(ii) (BMF foundation code: 11)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Great Bay Services) or EIN (020242389) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
Great Bay Services reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Revenue
Staffing
How COVID-19 impacted the organization's operations financially:
The majority of our revenue is via billable service hours (program revenue). The inability to provide in-person services at the onset of the pandemic dramatically decreased this program revenue. In some of the most devastating months of the pandemic program revenue was 64% lower than the prior year.
How COVID-19 impacted the organization's delivery of programs:
We made the shift from in-person programming to virtual (Zoom) programming over the course of one weekend last March in order to avoid any lapse in services to the vulnerable population we serve. Spring of 2020 our programs were delivered entirely virtually. Over the following year, we provided a hybrid of in-person services and virtual services in order to meet the specialized health needs (both mental and physical) of our constituents, ensuring that COVID safety protocols were being followed by staff and clients. This past summer we transitioned into in-person services across all programs, with modified settings as needed - focusing on low-risk outdoor facilities. As we enter the cooler weather, we anticipate a return to hybrid services, continuing to following COVID safety protocols. We are proud to report that 90% of our staff are fully vaccinated, particularly of note in an industry where the national average is closer to 60%.
How this organization adapted to changing conditions caused by COVID-19:
Great Bay adapted by shifting from in-person programming to virtual (Zoom) programming as soon as the lockdown began. Throughout 2020 we transitioned to a hybrid of in-person and remote. This past summer, due to warmer weather, we transitioned back to in-person programming. We intend to resume hybrid programming as we enter the winter months. One of the annual fundraising events is an in-person auction. The April 2020 auction was cancelled. For 2021 the auction was done through an online site and brought in 45% less than the in-person event held in 2019.
Innovations the organization intends to continue permanently after the pandemic:
We intend to utilize Zoom and other virtual methods of delivering services and communicating with the population we serve in order to provide more services and meet the needs of more individuals. We also plan to continue providing Zoom access to meetings.
Not Currently Scored
Great Bay Services cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Great Bay Services reported its largest program on its FY 2020 Form 990 as:
Spent in most recent FY
Percent of program expenses
DAY SERVICES: GREAT BAY SERVICES PROVIDES EMPLOYMENT ASSESSMENT AND PLACEMENT, SCHOOL TO WORK TRANSITION SERVICES, VOLUNTEER OPPORTUNITIES, CONTINUING EDUCATION AND RECREATIONAL PROGRAMS, LIFE-SKILL C ... (More)
DAY SERVICES: GREAT BAY SERVICES PROVIDES EMPLOYMENT ASSESSMENT AND PLACEMENT, SCHOOL TO WORK TRANSITION SERVICES, VOLUNTEER OPPORTUNITIES, CONTINUING EDUCATION AND RECREATIONAL PROGRAMS, LIFE-SKILL CLASSES, NURSING SERVICES AND COMMUNITY INTEGRATION OPPORTUNITIES FOR THE PEOPLE THEY SERVE. (Less)
Great Bay Services has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
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30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
Adults with intellectual and developmental disabilities and autism.
How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Community meetings or town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?
The individuals we serve are both our community members and our customers soliciting feedback from them and implementing that feedback in a quick and visible way has given rise to increased unsolicited feedback whereby they are cocreators of our programming on an ongoing basis.
What challenges does your organization face in collecting feedback from the people you serve?
It is difficult to get the people we serve to respond to requests for feedback
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
Based on feedback from those we serve we recently promoted several staff to senior positions enabling our programs to become more robust, particularly in the areas of volunteerism, creative expression, and athletics.
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 14 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Equity Practices (7/7) | |
---|---|
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. |
Equity Policies and Procedures (7/7) | |
---|---|
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. |
Great Bay Services has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
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The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
Great Bay Services offers support to people with intellectual, developmental disabilities and autism, and their families. We enrich and enhance the lives of the people we serve and assist them in reaching their potential through comprehensive services which offer options and choices. We also initiate innovative ways to meet the changing needs of our participants to support self-determination and advocacy for those we serve.
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
A world where people focus on and embrace others' abilities rather than their disabilities.
Source: Nonprofit submitted responses
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: The demand for our services exceeds our current capacity. We strive to eliminate existing waitlists, and pride ourselves in having programs which are in high demand in a competitive field.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Two: We are seeking grant funding for instituting a transportation program which would support our existing programs and eliminate our dependence on unreliable public resources.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Three: We are seeking grant funding for instituting a software & hardware (tablet) system which would support our existing programs and decrease the amount of time we spend on paper documentation.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
The nonprofit provides evidence of investment in leadership development
We provide both junior and senior staff with ongoing training opportunities including those led by internal and external experts and organizations which operate locally and nationally. These training opportunities represent investments of funding as well as time.
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Strategic Partnerships
Networks of Collective Impact Efforts
Raising Awareness
Community Building
Policy Advocacy
We partner with state agencies, peer networks, national coalitions, local chambers of commerce, fellow local nonprofits, small business, and our communities overall.
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
We made the shift from in-person programming to virtual (Zoom) programming over the course of one weekend last March in order to avoid any lapse in services to the vulnerable population we serve. Spring of 2020 our programs were delivered entirely virtually. Over the following year, we provided a hybrid of in-person services and virtual services in order to meet the specialized health needs (both mental and physical) of our constituents, ensuring that COVID safety protocols were being followed by staff and clients. This past summer we transitioned into in-person services across all programs, with modified settings as needed - focusing on low-risk outdoor facilities. As we enter the cooler weather, we anticipate a return to hybrid services, continuing to following COVID safety protocols. We are proud to report that 90% of our staff are fully vaccinated, particularly of note in an industry where the national average is closer to 60%.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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