Great Bay Services

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501(c)(3) organization

Donations are tax-deductible

gbsnh.org

23 CATARACT AVE
Dover NH 03820-3908

Dover NH | IRS ruling year: 1971 | EIN: 02-0242389

PROVIDING COMMUNITY INTEGRATION AND EMPLOYMENT SUPPORTS TO ADULTS WITH DEVELOPMENTAL DISABILITIES.

Rating Information

Not currently rated

Ratings are calculated from one or more beacon scores. Currently, we require either an Accountability & Finance beacon or an Impact & Results beacon to be eligible for a Charity Navigator rating. Note: The absence of a rating does not indicate a positive or negative assessment; it only indicates that we have not yet evaluated this organization.

See rating report below to learn why this organization is not currently eligible.

Beacon Weights

Historical Ratings

Rating Report

Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability

Impact & ResultsAccountability & FinanceCulture & CommunityLeadership & Adaptability

Culture & Community

Great Bay Services has earned a 100% for the Culture & Community beacon. See the metrics below for more information.

This beacon provides an assessment of the organization's culture and connectedness to the community it serves.

Learn more

Metrics

Full Credit

Partial Credit

No Credit

Not Applicable

Constituent Feedback - Data Available - 100/100 pts

30% of beacon score

This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.

Who are the people you serve with your mission? Describe briefly.

Adults with intellectual and developmental disabilities and autism.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Community meetings or town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

With whom does your organization share the feedback you got from the people you serve?

The people we serve, Our staff, Our board, Our funders, Our community partners

How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?

The individuals we serve are both our community members and our customers soliciting feedback from them and implementing that feedback in a quick and visible way has given rise to increased unsolicited feedback whereby they are cocreators of our programming on an ongoing basis.

What challenges does your organization face in collecting feedback from the people you serve?

It is difficult to get the people we serve to respond to requests for feedback

Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Based on feedback from those we serve we recently promoted several staff to senior positions enabling our programs to become more robust, particularly in the areas of volunteerism, creative expression, and athletics.

Equity Practices - Data Available - 100/100 pts

70% of beacon score

This organization's score of 100 is a passing score. The organization reported that it is implementing 14 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.

Equity Practices (7/7)
	We review compensation data across the organization (and by staff levels) to identify disparities by race.
	We ask team members to identify racial disparities in their programs and/or portfolios.
	We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served.
	We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
	We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
	We disaggregate data by demographics, including race, in every policy and program measured
	We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.

Equity Policies and Procedures (7/7)
	We use a vetting process to identify vendors and partners that share our commitment to race equity.
	We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
	We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
	We have community representation at the board level, either on the board itself or through a community advisory board.
	We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
	We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
	We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.

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