Familyaid Boston Inc. is a 501(c)(3) organization, with an IRS ruling year of 1953, and donations are tax-deductible.

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Contact Information


Boston MA 02130-3745

 Important note on the timeliness of ratings

The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Finance & Accountability score for Familyaid Boston Inc. is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.

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Encompass Rating System by Charity Navigator

Overall Score


out of 100

This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 32% Finance & Accountability, 50% Impact & Results, 7% Leadership & Adaptability, and 10% Culture & Community

Learn about the Encompass Rating System: Overview | FAQ | Release Notes

Next: Impact & Results

...   Finance & Accountability

This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.

Finance & Accountability Score


out of 100

The score earned by Familyaid Boston Inc. is a passing score

This V6 of the Finance & Accountability Score provides a baseline measure of an organization's health including the indicators listed in the report below.

This score represents Form 990 data from 2020, the latest year electronically filed and published by the IRS.

Back to Overall

Finance & Accountability Report


of 100 points

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Program Expense

Program Expense Ratio


Higher effect on score

More data  

The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.

Program Expense Percentage

Amount of Credit Received

70% or higherFull Credit
60% - 69.9%Partial Credit
50% - 59.9%Zero Points for Program Expense Score
Below 50%Zero Points for Both Program Expense AND Liabilities to Assets Scores

Source: IRS Form 990

Board Composition

16/17 Independent

Higher effect on score

Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).

The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.

Source: IRS Form 990

Independent Audit or Financial Review


Higher effect on score

An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:

Total Revenue Amount

Expectation to Receive Credit

$1 million or higherExpected to complete an audit
$500,000 - $1 millionExpected to complete an audit, review, or compilation
Less than $500,000No expectation (removed from scoring methodology)

Source: IRS Form 990

Liabilities to Assets Ratio


Lower effect on score

The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.

Liabilities to Assets Ratio

Amount of Credit Received

Less than 50%Full Credit
50% - 59.9%Partial Credit
60% or moreNo Credit

Source: IRS Form 990



Lower effect on score

Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.

Nonprofits act in the public trust and reporting publicly on activities is an important component.

Source: IRS Form 990

Conflict of Interest Policy


Lower effect on score

Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.

This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.

Source: IRS Form 990

Board Meeting Minutes


Lower effect on score

Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.

An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.

Source: IRS Form 990

Document Retention and Destruction


Lower effect on score

Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.

This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.

Source: IRS Form 990

Whistleblower Policy


Lower effect on score

Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.

This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.

Source: IRS Form 990

Additional Information


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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting











Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Other services or benefits to members or employees (BMF activity code: 279)

Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.

Familyaid Boston Inc. reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Revenue

  • Staffing

How COVID-19 impacted the organization's operations financially:

COVID-19 continues to increase our service levels to children and families in poverty and, as a result, our financial operations. Additional financial resources are either directly distributed to families via financial or indirectly through expanded support services. COVID-reduction initiatives continue in 2022, with revenues and expenses focused on emergency housing, vaccination programs, constituent testing and mask supplies and continued financial assistance to families burdened from a loss of wages from COVID infection, or quarantine. The agency projects a 30% increase in operating expenses with a better than breakeven bottom line this current fiscal year.

How COVID-19 impacted the organization's delivery of programs:

COVID-19 impacts continue to expand the need of our services, now more than two years since its initial outbreak . In the first two years, expanded prevention, shelter, housing and stabilization programs supported a 65% increase in daily clients (now @3,000) in response to the huge increase in the number of families living in unsafe, crowded conditions or boarding in hospital emergency rooms. To respond to the tidal wave of new families and urgent COVID-related needs, the agency initially added 40 new staff with 25 more projected for the near future, bringing headcount to 122. More staff are engaging more families directly while the agency rigorously retains high safety standard to maintain one of the state's lowest OCVID rates in family shelters. The agency now serves as the City of Boston's lead provider for critical family federally-funded Emergency Housing Vouchers for families impacted by COVID.

How this organization adapted to changing conditions caused by COVID-19:

FamilyAid continues to alter and improve its service delivery as its client's needs change with the rise and fall of variants and changing city and state services related to COVID-19. We serve extremely-low-income families who are 90% communities of color, either homeless or unstably housed, many with underlying health conditions that put them at high risk of serious illness or death should they become infected with COVID-19. For that reason, FamilyAid has increased efforts with key healthcare partners to ensure that our clients are vaccinated with regular mobile vaccination programs. Some support services continue to be provided virtually while others are retuning to face-to-face client engagements under rigorous health safety protocols. Rigorous sanitation of shelter common spaces, enforcement of mask and social distancing remain, keeping infection rates among our clients and staff among the lowest of any homeless services agency in the state.

Innovations the organization intends to continue permanently after the pandemic:

FamilyAid’s in-depth clients survey will remain post-COVID and Children First innovations will be expanded in the face of long-term child development impacts from the pandemic. Since the pandemic’s start, case managers have administered extensive quarterly head-of-household surveys that have provided trend analyses of families’ food and housing security, financial health, access to remote schooling, and stress levels. FamilyAid has gauged the success of its efforts, makes adjustments where necessary, and provides valuable information to government agencies, nonprofit partners, and funders. Our Children First initiative has now added critical connections and supports to mitigate the trauma of COVID housing insecurity, including collaborative education and parent peer groups, enrollments with behavioral health specialists, reading programs, virtual technologies to support at-home learning, and enrichment activities to lift children’s spirits.

Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results

This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.

Impact & Results Score


out of 100

Familyaid Boston Inc. is highly cost-effective, earning a passing score.


$50 provides a night of shelter to a person experiencing homelessness.

Do you work at Familyaid Boston Inc.? Join the waitlist for an updated Impact & Results score.

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Impact & Results Report


of 100 points

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Rated Program

Rated Program


Emergency Shelter for Families Experiencing Homelessness


The nonprofit provides people experiencing homelessness with a temporary place to stay.

Program Type

Emergency Shelter

Beneficiaries Served

People experiencing homelessness

Program Geography

FamilyAid works with sheltered families to secure stable, affordable housing in 14 Boston neighborhoods and 27 surrounding communities.

Time Period of Data

7/1/20 to 6/30/21

Learn how we assess the impact of nonprofits

Outcomes and Cost

Outcomes: Changes in the lives of those served by a nonprofit. They can be caused by the nonprofit.

Costs: The money spent by a nonprofit and its partners and beneficiaries.

Impact: Outcome caused by a nonprofit relative to its cost.

Cost-effectiveness: A judgment as to whether the cost was a good use of resources to cause the outcome.

Outcome Metric

A night of shelter for a person experiencing homelessness

Outcome Data Source

Ratings are based on data the nonprofit itself collects on its work. We use the most recent year with sufficient data. Typically, this data allows us to calculate direct changes in participants' lives, such as increased income.

Outcome data collected during the program. The nonprofit submitted data on nights of shelter provided.

Method for Attributing Outcomes

We don't know if the observed changes were caused by the nonprofit's program or something else happening at the same time (e.g., a participant got a raise). To determine causation, we take the outcomes we observe and subtract an estimate of the outcomes that would have happened even without the program (i.e., counterfactual outcomes).

We assume that the provision of shelter by one nonprofit does not diminish the provision of shelter by any other (neighboring) nonprofit. We also assume there is, in general, no slack capacity in the homeless shelter system. In the absence of a given shelter, beneficiaries would not be able to stay at another shelter because other shelters are assumed to have no beds to spare. We therefore set the counterfactual to zero.

Cost Data Source

After estimating the program's outcomes, we need to determine how much it cost to achieve those outcomes. All monetary costs are counted, whether they are borne by a nonprofit service deliverer or by the nonprofit’s public and private partners.

Program cost data reported by the nonprofit. Partner and beneficiary costs reported by the nonprofit or estimated by Charity Navigator.

Cost Calculation

$7,830,079 program costs + $0 partner costs + $0 beneficiary costs = $7,830,079 total costs

Impact and Determination

We calculate impact, defined as the change in outcomes attributable to a program divided by the cost to achieve those outcomes.

Impact Calculation

$7,830,079 total costs / 150,672 nights of shelter provided = roughly $80 provides a night of shelter to a person experiencing homelessness.

Benchmark for Rating

Impact & Results scores of emergency shelters are based on the cost of providing a night of shelter relative to the Fair Market Rent in that county. Programs receive an Impact & Results score of 100 if they are less than 200% the Fair Market Rent and a score of 75 if they are less than 400%. If a nonprofit reports impact but doesn't meet the benchmark for cost-effectiveness, it earns a score of 50.


Highly cost-effective

Analysis Details

Analysis conducted in 2022 by Charity Navigator using data submitted by the nonprofit, theory and evidence from scientific research studies, and public datasets.

Additional Information


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Largest Programs

Largest Programs

Familyaid Boston Inc. reported its largest program on its FY 2020 Form 990 as:


Spent in most recent FY


Percent of program expenses


Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability

This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.

Leadership & Adaptability Score


out of 100

The score earned by Familyaid Boston Inc. is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.

Back to Overall

Leadership & Adaptability Report


of 100 points


The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission

Based on both a state and city with family homelessness rates that are the third highest in the nation, FamilyAid Boston’s mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build strong foundations for their children’s futures.

Source: Nonprofit submitted responses


The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.

FamilyAid believes that the best way to end intergenerational homelessness is to prevent it from happening by 1) tackling the underlying systemic issues of poverty and 2) insuring children and parents facing housing instability get the critical supports and services they need to live safe and stable lives. While investing and expanding cutting-edge, evidence-based 2-generational strategies to prevent homelessness, the agency continues to provide its proven effective safety net shelter, supportive housing and services for children and parents experiencing homelessness.

Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.

Goal One: Expand Children’s First, an agency initiative to correct inequitable and inadequate services for unstably housed children from transient, extremely low-income and underserved communities.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.

Goal Two: Scale existing, proven prevention and housing programs for an increasing number of children and parents served through partnerships with school systems and health care providers.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.

Goal Three: Increase philanthropic resources to bridge equity and accessibility gaps in prevention and trauma-informed children’s services that are not adequately addressed by government support programs.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).

Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development

Describe an investment in leadership

Over the last 12 months, FamilyAid has invested more than $700,000 to support the development of its leadership and up-and coming-supervisory team. It has: retained the Bridgespan Group to deepen its leadership team’s work from leading change to evolving the Aspen Institute's evidence informed, 2-generation model; expanded its work with a minority-owned business consulting firm to support and train new supervisors in workflows that support our rapidly expanding prevention programs; retained leading national authority, Dr. Carmela DeCandia, to further leadership and staff training on trauma-informed care; and engaged national authority on human systems design, Dr. Patty Griffin, to engage FamilyAid leaders and other leaders to map and improve systems of care for homeless children. As the result of this work, FamilyAid is successfully supporting a client base that has grown by more than 25% since July 2021, while maintaining its best-in-class outcomes for families in its care.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.

This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

FamilyAid is now leading an $800,000, 4-year, city-wide child homeless services improvement process that will engage more than 200 community, city and state leaders. The agency is part of a Boston College and United Way research consortium that is engaging constituents in identifying improvements . It is now part of 7 state-wide advocacy coalitions for extremely low-income families. Its president serves on the state’s Educational Stability Steering Committee to ensure services for homeless students, and is also one of 4 human service leaders recently appointed by Boston's Mayor to her new Special Commission to End Family Homelessness. In the last 12 months, the agency has also expanded partnerships with Boston Housing Authority, Boston Public Schools, Boston Medical Center, and Boston Children’s Hospital, with a goal of serving more than 4,000 children and parents in need of housing stability by the end of 2022.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.

FamilyAid has greatly expanded its services to more families in need over the last year. In addition to existing prevention, shelter, housing and stabilization programs, FamilyAid supported a 65% increase in clients since the COVID outbreak(now 3,000), and expects to serve 4,000 through cash assistance, rent forgiveness, and expanded shelter and housing supports through increased partnerships with Boston Public Schools, Boston Children’s Hospital and Boston Medical Center in response to the huge increase in the number of families living in unsafe, crowded conditions or boarding in hospital emergency rooms. To respond to the tidal wave of new families, the agency has added more than25 staff over the past year, bringing it to 115 total staff. The agency has opened a new crisis shelter for family onboarding in emergency rooms and added staff to support an expansion of services to Boston Public School students in need. The agency retains rigorous safety practices to maintain one of the lowest COVID infection rates of any homeless services agency in the state. It has expanded community engagement efforts with Boston Medical Center to provide mobile vaccination events at its 135 shelters. Staff continue to administer extensive quarterly head-of-household surveys that to ascertain families’ food and supply security, housing status, financial health, and stress levels. This data has enabled FamilyAid to gauge the success of its efforts, adjust where necessary, and provide valuable information to government agencies, nonprofit partners, and funders. To address new dramatic, COVID-related drops in working family incomes, FamilyAid has hired an experienced employment navigator and obtained critical private funds to support working mothers' return to a dramatically altered employment landscape. It is now pursuing additional expert support for a documented increase in behavioral health challenges for children impacted by COVID.

Source: Nonprofit submitted responses

Previous: Leadership & Adaptability

...   Culture & Community

This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.

Culture & Community Score


out of 100

Familyaid Boston Inc. has earned a passing score. The organization provided data about how it listens to constituents (Constituent Feedback) and its Diversity, Equity, & Inclusion (DEI) practices (see report below).

The Culture & Community Beacon is comprised of the following metrics:

  • Constituent Feedback: 100/100 (30% of beacon score)

  • Diversity, Equity, & Inclusion: 100/100 (70% of beacon score)

Back to Overall

Culture & Community Report


of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Diversity, Equity, & Inclusion

100/100 points

70% of beacon score

This organization's score of 100 is a passing score. The organization reported that it is implementing 11 diversity, equity and inclusion (DEI) practices. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.

View this organization's DEI Strategies


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.

Learn more about the methodology.

Constituent Feedback

100/100 points

30% of beacon score

This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.

View this organization's Constituent Feedback Practices


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.

Learn more about the methodology.

Analysis and Research

Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.

Constituent Feedback

Diversity, Equity, and Inclusion

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