Mission:

OPEN TABLE ADDRESSES HUNGER IN OUR LOCAL COMMUNITY BY PROVIDING HEALTHY FOOD IN A WELCOMING ENVIRONMENT WHILE RESPECTING THE DIGNITY OF THOSE SERVED. WE ACHIEVE OUR MISSION BY ... (More)

Open Table Inc. is a 501(c)(3) organization, with an IRS ruling year of 1993, and donations are tax-deductible.


Contact Information

  www.opentable.org

 PO BOX 42
Concord MA 01742-0042



...  ...  ...  ...  

Encompass Rating System by Charity Navigator


Overall Score (BETA)

95

out of 100

This charity's score is a passing score. This overall score is calculated from multiple beacon scores: 85% Finance & Accountability, 10% Leadership & Adaptability, and 5% Culture & Community


Learn about the Encompass Rating System: Overview | FAQ | Release Notes


This organization is potentially eligible for a Charity Navigator Star Rating. Vote Now to request to have our analyst team rate Open Table Inc. for a Star Rating. The organization currently has 2 votes.

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...   Finance & Accountability


This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.


Finance & Accountability Score
BETA

94

out of 100

The score earned by Open Table Inc. is a passing score

This Beta V4 of the Finance & Accountability Score provides a baseline measure of an organization’s health including the indicators listed in the report below.

This score represents Form 990 data from 2020, the latest year published by the IRS.



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Finance & Accountability Report

94

of 100 points (BETA)

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Program Expense

Program Expense Ratio

93.98%

Higher effect on score

More data  


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.


Program Expense Percentage

Amount of Credit Received

70% or higherFull Credit
60% - 69.9%Partial Credit
Below 50%Zero Points for Both Program Expense percentage AND Liabilities to Assets

Source: IRS Form 990

Board Composition

14/14 Independent

Higher effect on score


Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).


The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.


Source: IRS Form 990

Independent Audit or Financial Review

Audited

Higher effect on score


An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:

Total Revenue Amount

Expectation to Receive Credit

$1 million or higherExpected to complete an audit
$250,000 - $1 millionExpected to complete an audit, review, or compilation
Less than $250,000No expectation (removed from scoring methodology)

Source: IRS Form 990

Liabilities to Assets Ratio

1.95%

Lower effect on score


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.

Liabilities to Assets Ratio

Amount of Credit Received

Less than 50%Full Credit
50% - 59.9%Partial Credit
60% or moreNo Credit

Source: IRS Form 990

Website

Listed

Lower effect on score


Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.


Nonprofits act in the public trust and reporting publicly on activities is an important component.


Source: IRS Form 990

Conflict of Interest Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.


This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.


Source: IRS Form 990

Board Meeting Minutes

Documented

Lower effect on score


Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.


An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.


Source: IRS Form 990

Document Retention and Destruction

Missing

Lower effect on score


Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.


This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.


Source: IRS Form 990

Whistleblower Policy

Missing

Lower effect on score


Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.


This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.


Source: IRS Form 990

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts include salary, cash bonuses, and expense accounts. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. Read the IRS policies for compensation reporting



JILL BLOCK, BOARD CHAIR

$0


PATTY CHAMBERS, CLERK

$0


STEFANIE CLOUTIER, DIRECTOR

$0


GINA CUMMINGS, DIRECTOR

$0


BRENDON DONNELLAN, DIRECTOR

$0


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Supplying money, goods or services to the poor (BMF activity code: 560)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

This organization was impacted by the COVID-19 pandemic in a way that affected their financial health. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Open Table Inc. reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Administrative Capacity

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

We were very fortunate to receive increased support during the COVID-19 crisis. The media attention on the dramatic increase in food insecurity helped make our work more visible to donors and granting organizations. Although the decision making and processes for several grants that we applied for before COVID-19 were delayed, several other grants became available due to the pandemic.


How COVID-19 impacted the organization's delivery of programs:

We saw in increase in need, particularly among individuals and families that had never visited a food pantry before. Although we never missed a week of service to our clients, we did dramatically alter our operations model to ensure the safety of all involved. We had to cancel our community dinners, but expanded our prepared meals to serve more people than previously served at the dinners. We greatly expanded our mobile partnerships and programs to reach more people more directly.


How this organization adapted to changing conditions caused by COVID-19:

We switch our fresh air pantry to an open-air drive-thru model. Later we added online ordering to better incorporate choice into the model. We suspended our weekly community meals, but quickly expanded our prepared meals program to continue feeding those that would have come and more.


Innovations the organization intends to continue permanently after the pandemic:

We've learned that our prepared meals are in high demand by our clients, and will continue to expand the program. We developed great partnerships with local COAs and other town agencies to better identify and reach those in need, and hope to build further partnerships. We have learned more about the cultural and health needs of those we serve, and will continue to expand our offerings to best fit those needs.


...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Open Table Inc. cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

Unscored

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Largest Programs

Largest Programs



Open Table Inc. reported its three largest programs on its FY 2020 Form 990 as:


$1,372,402

Spent in most recent FY

97%

Percent of program expenses


STOCKED AND STAFFED FOOD PANTRIES AND SERVED MEALS TO UNDERSERVED INDIVIDUALS AND FAMILIES AT CONCORD AND MAYNARD LOCATIONS AND THROUGH THE NEWLY LAUNCHED MOBILE PANTRY IN HUDSON, MASSACHUSETTS.


$27,512

Spent in most recent FY

1%

Percent of program expenses


DEVELOPED AND OPERATED A UNIQUE FOOD RESCUE PROGRAM IN WHICH SURPLUS FOODS WERE TURNED INTO HEALTHY PREPARED MEALS THAT WERE AVAILABLE TO OUR GUESTS THROUGH OUR FOOD PANTRY AND MOBILE PROGRAMS.


$2,232

Spent in most recent FY

0%

Percent of program expenses


CONVENED FOOD SECURITY DISCUSSIONS WITH COMMUNITY LEADERS TO MAKE SURE ALL SOURCES OF FOOD RELIEF WERE KNOWN AND AVAILABLE TO THOSE IN NEED OF FOOD.


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Open Table Inc. is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Open Table’s mission is to address hunger in our local community by providing healthy food in a welcoming environment that respects the dignity and diversity of those served. We achieve our mission by: Offering a wide variety of healthy and culturally appropriate food choices in our pantry and meal programs. Engaging a team of diverse, committed and passionate staff and volunteers


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


We strive to end hunger by removing the barriers to food caused by race, gender, sexual orientation, disability, income and age.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Identify unmet food needs in our service area and create strategies to address that need and remove the barriers to access. Expand our mobile and prepare meals to bring the food to those in need.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Further our understanding of the cultural, health, and other food needs (food sovereignty) of our client population and source and distribute appropriate food with client choice

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.


Goal Three: Monitor the physical infrastructure for its ability to support the mission of the organization and make recommendations for necessary improvements

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Our executive Director is currently attending at Fundraising Certificate program offered through Philanthropy Massachusetts to help us better understand how to generate good fundraising and communications plans. Feedback and ideas from classes is being disseminated to other staff and committee members.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

What are this organization’s external mobilizaton efforts?

Many of our mobile programs are run in partnership with town agencies, COAs or local nonprofits such as B&G Clubs. This helps lower the stigma often associated with accessing food pantries. We have developed Food Relief Network groups in Concord and Maynard that join nonprofit leaders, politicians, town services, local business leaders and other stakeholders in discussions related to food insecurity in our community. We also participate in many town festivals and activities (as COVID conditions allow), raising awareness of our mission while growing our relationships with other area businesses and families. We post frequently on social media about hunger issues, and our and our supporters efforts to address them.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


The past year brought many changes, and our organization was able to be nimble and flexible, rapidly responding to the increased need while keeping our clients, volunteers, and staff as safe as possible. The original cornerstone of our organization, our twice-weekly community dinners, had to be suspended due to COVID-related restrictions on in-person dining. We quickly understood that although the social aspects of the meals could not be as easily replicated virtually, we could continue to feed those that had been attending, by packaging our meals in single-serve containers. We expanded our refrigeration capabilities, and purchased packaging equipment increase our meal capacity. Our professional-chef created prepared meals are now in high demand as we move from serving around to 200 meals/week to well over 600 (with a goal of 1000). The meals provide tasty, healthy nutrition, but also allow better serve those limited cooking capabilities, time pressures, and other issues preventing them from being able to prepare good meals regularly.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by Open Table Inc. is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Constituent Feedback

Full Credit


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

Note: The organization did not respond to this question.


How is your organization using feedback from the people you serve?

Note: The organization did not respond to this question.


With whom does your organization share the feedback you got from the people you serve?

Note: The organization did not respond to this question.


What challenges does your organization face in collecting feedback from the people you serve?

Note: The organization did not respond to this question.


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

One of the communities that we serve has many residents of Brazilian decent. In order to better serve this community we added Portuguese language information to our online ordering on our website and have translators available on our phone ordering system. Through our outreach surveys and ordering process we further learned which grocery items were desired by the community. Our standard grocery bags tended to include items to cook "American"-style meals. We have since updated the contents of the bags delivered to this community to be more culturally appropriate; leading to more satisfied clients and less waste. This feedback also lead us to reflect on what other changes could be made to best provide the various populations we serve.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.