Mission: EMPOWERING CHILDREN, ADULTS, FAMILIES AND COMMUNITIES TO REALIZE THEIR POTENTIAL. SEE SCHEDULE O

Family Centers Inc. is a 501(c)(3) organization, with an IRS ruling year of 1955, and donations are tax-deductible.

Is this your nonprofit? Access the Nonprofit Portal to submit data and download your rating toolkit.


Contact Information

  www.familycenters.org

 40 ARCH ST
Greenwich CT 06830-6525



...  ...  ...  ...  

Encompass Rating System by Charity Navigator


Overall Score

100

out of 100

This charity's score is a passing score.
This overall score is calculated entirely from a single beacon score: 100% Finance & Accountability


Learn about the Encompass Rating System: Overview | FAQ | Release Notes

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...   Finance & Accountability


This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.


Finance & Accountability Score

100

out of 100

The score earned by Family Centers Inc. is a passing score

This V4 of the Finance & Accountability Score provides a baseline measure of an organization’s health including the indicators listed in the report below.

This score represents Form 990 data from 2020, the latest year published by the IRS.



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Finance & Accountability Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Program Expense

Program Expense Ratio

85.96%

Higher effect on score

More data  


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.


Program Expense Percentage

Amount of Credit Received

70% or higherFull Credit
60% - 69.9%Partial Credit
Below 50%Zero Points for Both Program Expense percentage AND Liabilities to Assets

Source: IRS Form 990

Board Composition

37/37 Independent

Higher effect on score


Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).


The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.


Source: IRS Form 990

Independent Audit or Financial Review

Audited

Higher effect on score


An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:

Total Revenue Amount

Expectation to Receive Credit

$1 million or higherExpected to complete an audit
$250,000 - $1 millionExpected to complete an audit, review, or compilation
Less than $250,000No expectation (removed from scoring methodology)

Source: IRS Form 990

Liabilities to Assets Ratio

14.12%

Lower effect on score


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.

Liabilities to Assets Ratio

Amount of Credit Received

Less than 50%Full Credit
50% - 59.9%Partial Credit
60% or moreNo Credit

Source: IRS Form 990

Website

Listed

Lower effect on score


Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.


Nonprofits act in the public trust and reporting publicly on activities is an important component.


Source: IRS Form 990

Conflict of Interest Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.


This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.


Source: IRS Form 990

Board Meeting Minutes

Documented

Lower effect on score


Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.


An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.


Source: IRS Form 990

Document Retention and Destruction

Listed

Lower effect on score


Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.


This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.


Source: IRS Form 990

Whistleblower Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.


This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.


Source: IRS Form 990

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts include salary, cash bonuses, and expense accounts. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. Read the IRS policies for compensation reporting



ROBERT ARNOLD, PRESIDENT & CEO

$279,231


CAROLE ELIAS, CHIEF OPERATING OFFICER

$167,596


JAMES VIVIER, CHIEF ADVANCEMENT OFFICER

$156,016


STEPHANIE JOHNSON, CHIEF FINANCIAL OFFICER

$141,880


DENNIS TORRES, VP OF HEALTH CARE PROGRAMS

$135,877


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Other school related activities (BMF activity code: 059)

Aid to the handicapped (see also 031) (BMF activity code: 160)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Family Centers Inc. reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Staffing

  • Administrative Capacity


How COVID-19 impacted the organization's operations financially:

Thanks to the support of our very generous donors, Family Centers managed to weather the financial uncertainty of the pandemic. In addition to providing important operating funding, individuals and foundations offered monetary support that allowed Family Centers to create the Emergency Family Assistance Fund, which provided nearly 2,000 minigrants to help clients pay for food, rent, personal care items and other basic necessities. Family Centers also applied for and received a PPP loan, which allowed us to maintain all staff. That loan was fully forgiven.


How COVID-19 impacted the organization's delivery of programs:

Safety protocols and mandatory quarantine affected the way in which many of Family Centers' programs operated. Our early care and education programs, for example, put stringent safety and classroom capacity guidelines in place to ensure the safety of the students and staff. Many home visiting and counseling programs were not able to meet in person, forcing staff to find new ways to meet client needs.


How this organization adapted to changing conditions caused by COVID-19:

With so many clients depending on our services, Family Centers’ programs have transitioned to virtual environments via various videoconferencing platforms to accommodate client demand and maintain a sense of normalcy during this time of uncertainty. As a result of these efforts, students of all ages had access to educational resources, tutoring and classrooms to continue their studies from home; individuals and families received counseling, mental health and bereavement services; parents received family and childrearing support; clients received vocational training and access to unemployment resources; and lastly, patients received long-distance communication with clinicians as well as education, monitoring and remote admissions via telehealth. Our health care programs remained open to assist patients with acute medical and dental needs. participants.


Innovations the organization intends to continue permanently after the pandemic:

Due to the success of virtual platforms, our counseling programs are likely to remain remote for the foreseeable future. With so many clients able to access mental health counseling from the privacy of their homes, we have seen an increase in the number of sessions and reduction in our no-show rate. Offering a virtual option to counseling not only expands access to care, but also helps reduce the stigma often associated with seeking mental health support.


...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Family Centers Inc. cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.


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Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Largest Programs

Largest Programs



Family Centers Inc. reported its three largest programs on its FY 2020 Form 990 as:


$6,732,065

Spent in most recent FY

44%

Percent of program expenses


HEALTH CARE CONNECTIONS - A HEALTHY COMMUNITY IS ONE THAT THRIVES. FAMILY CENTERS' EXTENSIVE NETWORK OF PRIMARY CARE, DENTAL AND MENTAL HEALTH PROGRAMS, EDUCATION AND SUPPORT SERVICES, BREAKS DOWN THE ... (More)


$5,531,657

Spent in most recent FY

36%

Percent of program expenses


OPPORTUNITIES THROUGH EDUCATION - FAMILY CENTERS OFFERS FAMILIES A TWO-GENERATIONAL SOLUTION TO CLOSE THE OPPORTUNITY GAP. OUR SERVICES FOCUS ON THE ENTIRE FAMILY TO PROVIDE CONTINUOUS SUPPORT AS CHIL ... (More)


$2,909,321

Spent in most recent FY

19%

Percent of program expenses


THRIVING FAMILIES AND COMMUNITIES - WE ALL SOMETIMES NEED HELP OVERCOMING LIFE'S OBSTACLES. THROUGH COMMUNITY ENGAGEMENT, VOCATIONAL TRAINING, LITERACY AND ENGLISH LANGUAGE EDUCATION, HOUSING RESOURCE ... (More)


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Family Centers Inc. is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


EMPOWERING CHILDREN, ADULTS, FAMILIES AND COMMUNITIES TO REALIZE THEIR POTENTIAL. SEE SCHEDULE O


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Creating a community that provides opportunity for all


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Deliver a high quality, cost-efficient and effective range of human service, health and education programs that meet our communities’ needs and facilitate positive outcomes.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Expand and retain a balanced, diversified and innovative mix of revenues and other assets to support Family Centers’ current and future operational and capital needs.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Goal Three: Recruit, develop and retain a mission-driven workforce that embraces and champions Family Centers’ culture and values.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Professional development and the growth of our leadership team has long been a priority of Family Centers. One key area of focus over the past year is in the Diversity, Equity and Inclusion (DEI) arena. In order to help Family Centers achieve its DEI goals, our Leadership Team participated in an intensive 6-month coaching program to gain the skills and ability to engage staff in conversations related to racial equity and organizational improvement.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

In the lower Fairfield County, CT area, Family Centers is often viewed as an organization committed to collaboration. Family Centers is a community leader in collective impact projects, and routinely seeks out opportunities to work with partner organizations to tackle complex societal challenges. Family Centers is a key partner in the Vita Health & Wellness collaborative and Stamford Cradle to Career initiatives. Both focus on finding solutions to overcoming the Opportunity Gap and social determinants of health to provide equitable access to services for all residents. Additionally, Family Centers is a founding partner of the Stamford Stands Against Racism movement. In addition to serving on these community collaborations, our social media presence is very active and routinely highlights our work with our many partners.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


As essential workers, Family Centers’ medical professionals and administrative staff have remained on the front lines and are sometimes the only lifeline for the program participants. Family Centers’ Federally Qualified Healthcare Clinic at Wilbur Peck Court has remained open for acute medical and emergency dental needs by appointment. Telehealth services have also been provided to patients. Additionally, the Stamford CARES (Coalition for AIDS Resources, Education and Services) program has remained open for residents living with HIV and AIDS. Medical case management, needle exchange and testing services have remained available on weekdays at the Stamford Government Center by appointment. Mental health services remain especially vital as the community continues to face challenges presented by the current COVID-19 health crisis. The stress associated with changes in daily routine and social isolation have been particularly challenging for those with pre-existing mental health conditions. In recent months, the behavioral health team at Family Centers has experienced an uptick in requests in mental health counseling. The Trauma Response Team provided rapid crisis response and counseling to members of our community; 17 of 29 responses were due to COVID-19. Additionally, approximately 4,827 virtual counseling sessions were provided to clients by Outpatient Behavioral Health and School Based Health Centers clinicians. From March through June 2020, the Early Care and Education (ECE) program staff maintained a sense of normality for students while seeking ways to ensure they continued their learning from home and had access to support and resources under such challenging circumstances. The program provided over 400 at-home lesson plans and maintained a connection with students and their parents via telephone, email and videoconferencing platforms, such as Zoom.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

Family Centers Inc. is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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