Family Centers Inc.
Family Centers Inc.
40 ARCH ST
Greenwich CT 06830-6525
Greenwich CT | IRS ruling year: 1955 | EIN: 06-0646656
EMPOWERING CHILDREN, ADULTS, FAMILIES AND COMMUNITIES TO REALIZE THEIR POTENTIAL.
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40 ARCH ST
Greenwich CT 06830-6525
Greenwich CT | IRS ruling year: 1955 | EIN: 06-0646656
EMPOWERING CHILDREN, ADULTS, FAMILIES AND COMMUNITIES TO REALIZE THEIR POTENTIAL.
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This charity's score is 100%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores: 80% Accountability & Finance, 10% Leadership & Adaptability, 10% Culture & Community. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
Family Centers Inc. has earned a 100% for the Accountability & Finance beacon. See the metrics below for more information.
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
This Accountability & Finance score represents IRS Form 990 data up until FY 2021, which is the most recent Form 990 currently available to us.
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Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
Total Revenue Amount | Expectation to Receive Credit |
---|---|
$1 million or higher | Expected to complete an audit |
$500,000 - $1 million | Expected to complete an audit, review, or compilation |
Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
Liabilities to Assets Ratio | Amount of Credit Received |
---|---|
Less than 50% | Full Credit |
50% - 59.9% | Partial Credit |
60% or more | No Credit |
Source: IRS Form 990
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
Program Expense Percentage | Amount of Credit Received |
---|---|
70% or higher | Full Credit |
60% - 69.9% | Partial Credit |
50% - 59.9% | Zero Points for Program Expense Score |
Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
No Data Available
Key Persons data is currently unavailable for this organization. This data is only available if this charity has at least one year of electronically-filed Form 990 data filed within the last six years.
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Other school related activities (BMF activity code: 059)
Aid to the handicapped (see also 031) (BMF activity code: 160)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Family Centers Inc.) or EIN (060646656) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
Family Centers Inc. reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Staffing
Administrative Capacity
How COVID-19 impacted the organization's operations financially:
Thanks to the support of our very generous donors, Family Centers managed to weather the financial uncertainty of the pandemic. In addition to providing important operating funding, individuals and foundations offered monetary support that allowed Family Centers to create the Emergency Family Assistance Fund, which provided nearly 2,000 minigrants to help clients pay for food, rent, personal care items and other basic necessities. Family Centers also applied for and received a PPP loan, which allowed us to maintain all staff. That loan was fully forgiven.
How COVID-19 impacted the organization's delivery of programs:
Safety protocols and mandatory quarantine affected the way in which many of Family Centers' programs operated. Our early care and education programs, for example, put stringent safety and classroom capacity guidelines in place to ensure the safety of the students and staff. Many home visiting and counseling programs were not able to meet in person, forcing staff to find new ways to meet client needs.
How this organization adapted to changing conditions caused by COVID-19:
With so many clients depending on our services, Family Centers’ programs have transitioned to virtual environments via various videoconferencing platforms to accommodate client demand and maintain a sense of normalcy during this time of uncertainty. As a result of these efforts, students of all ages had access to educational resources, tutoring and classrooms to continue their studies from home; individuals and families received counseling, mental health and bereavement services; parents received family and childrearing support; clients received vocational training and access to unemployment resources; and lastly, patients received long-distance communication with clinicians as well as education, monitoring and remote admissions via telehealth. Our health care programs remained open to assist patients with acute medical and dental needs. participants.
Innovations the organization intends to continue permanently after the pandemic:
Due to the success of virtual platforms, our counseling programs are likely to remain remote for the foreseeable future. With so many clients able to access mental health counseling from the privacy of their homes, we have seen an increase in the number of sessions and reduction in our no-show rate. Offering a virtual option to counseling not only expands access to care, but also helps reduce the stigma often associated with seeking mental health support.
Not Currently Scored
Family Centers Inc. cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Family Centers Inc. reported its three largest programs on its FY 2021 Form 990 as:
Spent in most recent FY
Percent of program expenses
HEALTH CARE CONNECTIONS - A HEALTHY COMMUNITY IS ONE THAT THRIVES. FAMILY CENTERS' EXTENSIVE NETWORK OF PRIMARY CARE, DENTAL AND MENTAL HEALTH PROGRAMS, EDUCATION AND SUPPORT SERVICES, BREAKS DOWN THE ... (More)
HEALTH CARE CONNECTIONS - A HEALTHY COMMUNITY IS ONE THAT THRIVES. FAMILY CENTERS' EXTENSIVE NETWORK OF PRIMARY CARE, DENTAL AND MENTAL HEALTH PROGRAMS, EDUCATION AND SUPPORT SERVICES, BREAKS DOWN THE BARRIERS ASSOCIATED WITH ACCESSING QUALITY HEALTH CARE, AND EMPOWERS RESIDENTS TO MAKE THEIR COMMUNITIES STRONGER. FOR MORE INFORMATION, SEE SCHEDULE O. (Less)
Spent in most recent FY
Percent of program expenses
OPPORTUNITIES THROUGH EDUCATION - FAMILY CENTERS OFFERS FAMILIES A TWO-GENERATIONAL SOLUTION TO CLOSE THE OPPORTUNITY GAP. OUR SERVICES FOCUS ON THE ENTIRE FAMILY TO PROVIDE CONTINUOUS SUPPORT AS CHIL ... (More)
OPPORTUNITIES THROUGH EDUCATION - FAMILY CENTERS OFFERS FAMILIES A TWO-GENERATIONAL SOLUTION TO CLOSE THE OPPORTUNITY GAP. OUR SERVICES FOCUS ON THE ENTIRE FAMILY TO PROVIDE CONTINUOUS SUPPORT AS CHILDREN PROGRESS THROUGH SCHOOL AND BEGIN CAREERS. BY ADDRE (Less)
Spent in most recent FY
Percent of program expenses
THRIVING FAMILIES AND COMMUNITIES - WE ALL SOMETIMES NEED HELP OVERCOMING LIFE'S OBSTACLES. THROUGH COMMUNITY ENGAGEMENT, VOCATIONAL TRAINING, LITERACY AND ENGLISH LANGUAGE EDUCATION, HOUSING RESOURCE ... (More)
THRIVING FAMILIES AND COMMUNITIES - WE ALL SOMETIMES NEED HELP OVERCOMING LIFE'S OBSTACLES. THROUGH COMMUNITY ENGAGEMENT, VOCATIONAL TRAINING, LITERACY AND ENGLISH LANGUAGE EDUCATION, HOUSING RESOURCES, COUNSELING AND SUPPORT SERVICES, FAMILY CENTERS HELPS (Less)
Family Centers Inc. has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
Learn more
30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
Family Centers serves more than 20,000 children, families and adults living in lower Fairfield County each year. While Family Centers ensure that its services and programs are available to all, a large number of the people served come from underserved communities and those of color.
How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Constituent (client or resident, etc.) advisory committees
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?
The feedback provided by the communities we serve allows us to keep in touch with the changing needs. As a result of this feedback, numerous programs and initiatives were created and fostered a collaborative spirit amongst the agency and its constituents.
What challenges does your organization face in collecting feedback from the people you serve?
It is difficult to get the people we serve to respond to requests for feedback, We don't have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
During the height of the COVID-19 pandemic, Family Centers was a leading provider of testing services. As the case numbers fell in 2021, Family Centers discontinued these services. However, as the Omicron variant surged at the beginning of 2022, community demand and feedback led the organization to restart its testing capabilities.
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 13 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Equity Practices (7/7) | |
---|---|
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. |
Equity Policies and Procedures (6/7) | |
---|---|
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. |
Family Centers Inc. has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
EMPOWERING CHILDREN, ADULTS, FAMILIES AND COMMUNITIES TO REALIZE THEIR POTENTIAL.
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
Creating a community that provides opportunity for all
Source: Nonprofit submitted responses
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Deliver a high quality, cost-efficient and effective range of human service, health and education programs that meet our communities’ needs and facilitate positive outcomes.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Two: Expand and retain a balanced, diversified and innovative mix of revenues and other assets to support Family Centers’ current and future operational and capital needs.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Three: Recruit, develop and retain a mission-driven workforce that embraces and champions Family Centers’ culture and values.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
The nonprofit provides evidence of investment in leadership development
Professional development and the growth of our leadership team has long been a priority of Family Centers. One key area of focus over the past year is in the Diversity, Equity and Inclusion (DEI) arena. In order to help Family Centers achieve its DEI goals, our Leadership Team participated in an intensive 6-month coaching program to gain the skills and ability to engage staff in conversations related to racial equity and organizational improvement.
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Strategic Partnerships
Networks of Collective Impact Efforts
Thought Leadership
Raising Awareness
Community Building
Policy Advocacy
In the lower Fairfield County, CT area, Family Centers is often viewed as an organization committed to collaboration. Family Centers is a community leader in collective impact projects, and routinely seeks out opportunities to work with partner organizations to tackle complex societal challenges. Family Centers is a key partner in the Vita Health & Wellness collaborative and Stamford Cradle to Career initiatives. Both focus on finding solutions to overcoming the Opportunity Gap and social determinants of health to provide equitable access to services for all residents. Additionally, Family Centers is a founding partner of the Stamford Stands Against Racism movement. In addition to serving on these community collaborations, our social media presence is very active and routinely highlights our work with our many partners.
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
As essential workers, Family Centers’ medical professionals and administrative staff have remained on the front lines and are sometimes the only lifeline for the program participants. Family Centers’ Federally Qualified Healthcare Clinic at Wilbur Peck Court has remained open for acute medical and emergency dental needs by appointment. Telehealth services have also been provided to patients. Additionally, the Stamford CARES (Coalition for AIDS Resources, Education and Services) program has remained open for residents living with HIV and AIDS. Medical case management, needle exchange and testing services have remained available on weekdays at the Stamford Government Center by appointment. Mental health services remain especially vital as the community continues to face challenges presented by the current COVID-19 health crisis. The stress associated with changes in daily routine and social isolation have been particularly challenging for those with pre-existing mental health conditions. In recent months, the behavioral health team at Family Centers has experienced an uptick in requests in mental health counseling. The Trauma Response Team provided rapid crisis response and counseling to members of our community; 17 of 29 responses were due to COVID-19. Additionally, approximately 4,827 virtual counseling sessions were provided to clients by Outpatient Behavioral Health and School Based Health Centers clinicians. From March through June 2020, the Early Care and Education (ECE) program staff maintained a sense of normality for students while seeking ways to ensure they continued their learning from home and had access to support and resources under such challenging circumstances. The program provided over 400 at-home lesson plans and maintained a connection with students and their parents via telephone, email and videoconferencing platforms, such as Zoom.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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