Mission: WE ARE AN INDEPENDENT, NONPROFIT ORGANIZATION THAT WORKS SIDE BY SIDE WITH CONSUMERS FOR TRUTH, TRANSPARENCY, AND FAIRNESS IN THE MARKETPLACE.

Consumer Reports Inc. is a 501(c)(3) organization, with an IRS ruling year of 1984, and donations are tax-deductible.

Is this your nonprofit? Access the Nonprofit Portal to submit data and download your rating toolkit.


Contact Information

  www.consumerreports.org

 101 TRUMAN AVE
Yonkers NY 10703-1044



...  ...  ...  ...  

Encompass Rating System by Charity Navigator


Overall Score

93

out of 100

This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 95% Finance & Accountability and 5% Culture & Community


Learn about the Encompass Rating System: Overview | FAQ | Release Notes

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...   Finance & Accountability


This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.


Finance & Accountability Score

93

out of 100

The score earned by Consumer Reports Inc. is a passing score

This V4 of the Finance & Accountability Score provides a baseline measure of an organization’s health including the indicators listed in the report below.

This score represents Form 990 data from 2020, the latest year published by the IRS.



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Finance & Accountability Report

93

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Program Expense

Program Expense Ratio

85.61%

Higher effect on score

More data  


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.


Program Expense Percentage

Amount of Credit Received

70% or higherFull Credit
60% - 69.9%Partial Credit
Below 50%Zero Points for Both Program Expense percentage AND Liabilities to Assets

Source: IRS Form 990

Board Composition

15/15 Independent

Higher effect on score


Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).


The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.


Source: IRS Form 990

Independent Audit or Financial Review

Audited

Higher effect on score


An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:

Total Revenue Amount

Expectation to Receive Credit

$1 million or higherExpected to complete an audit
$250,000 - $1 millionExpected to complete an audit, review, or compilation
Less than $250,000No expectation (removed from scoring methodology)

Source: IRS Form 990

Liabilities to Assets Ratio

55.59%

Lower effect on score


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.

Liabilities to Assets Ratio

Amount of Credit Received

Less than 50%Full Credit
50% - 59.9%Partial Credit
60% or moreNo Credit

Source: IRS Form 990

Website

Listed

Lower effect on score


Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.


Nonprofits act in the public trust and reporting publicly on activities is an important component.


Source: IRS Form 990

Conflict of Interest Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.


This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.


Source: IRS Form 990

Board Meeting Minutes

Documented

Lower effect on score


Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.


An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.


Source: IRS Form 990

Document Retention and Destruction

Listed

Lower effect on score


Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.


This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.


Source: IRS Form 990

Whistleblower Policy

Listed

Lower effect on score


Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.


This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.


Source: IRS Form 990

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts include salary, cash bonuses, and expense accounts. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. Read the IRS policies for compensation reporting



MARTA L TELLADO, PRESIDENT & CEO

$766,969


LEONORA WIENER, SR. VP & COO

$476,289


MICHAEL HUBNER, VP, GEN COUNSEL

$415,991


JASON FOX, VP, CHIEF DIGITAL OFFICER

$411,224


GWENDOLYN BOUNDS, VP, CHIEF CONTENT OFFICER

$392,901


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Publishing activities (BMF activity code: 120)

Study and research (non-scientific) (BMF activity code: 124)


Foundation Status:

Organization that normally receives no more than one-third of its support from gross investment income and unrelated business income and at the same time more than one-third of its support from contributions, fees, and gross receipts related to exempt purposes.  509(a)(2) (BMF foundation code: 16)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


Consumer Reports Inc. reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Staffing

  • Balance Sheet


How COVID-19 impacted the organization's operations financially:

As soon as COVID hit and the uncertainties became apparent, we quickly prepared for a recession scenario. In the early days people were seeking trustworthy information about the Coronavirus in order to stay safe so we launched a COVID-19 Hub providing practical and critical guidance available to all and translated content into Spanish. We ended up having a successful year continuing to deliver for our members and the critical work resonated with donors who gave generously, showing their appreciation for the helpful guidance we provided. Additionally our investments grew with the gains in the stock market. However, we have concerns about the upcoming year with the unforeseen consequences of new consumer behaviors.


How COVID-19 impacted the organization's delivery of programs:

Our product testing labs were closed for three months and plans were developed to ensure proper protocols for staff safety to enable the labs to reopen. During those three months, our testing staff used new innovations, approaches and summary data to conduct testing from their homes until they could safely return to the testing labs.


How this organization adapted to changing conditions caused by COVID-19:

Adaptation and flexibility were key. 75% of our staff were able to seamlessly pivot to working from home because of investments we had made in our IT and infrastructure over the last five years. We also relied on a business continuity plan that the organization had developed to be ready for these kinds of disruptions. As previously mentioned, our testing staff found creative ways to undertake testing from home in order to continue providing timely insights to consumers.


Innovations the organization intends to continue permanently after the pandemic:

We were able to expand our consumer engagement work online. We held digital wellness webinars and other online events that allowed us to engage with new and diverse audiences, and we launched community research activities that helped us further understand how the marketplace is working for consumers. This is a development that we will continue to grow and build given its resonance and the interest generated.


...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

Consumer Reports Inc. cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Consumer Reports Inc.? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Largest Programs

Largest Programs



Consumer Reports Inc. reported its two largest programs on its FY 2020 Form 990 as:


$186,559,476

Spent in most recent FY

92%

Percent of program expenses


CONSUMER INFORMATION, PRODUCT INFORMATION. SEE SCHEDULE O FOR ADDITIONAL INFORMATION.


$15,391,668

Spent in most recent FY

7%

Percent of program expenses


EDUCATION AND ADVOCACY PROGRAMS FOR HEALTH AND SAFETY. SEE SCHEDULE O FOR ADDITIONAL INFORMATION.


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by Consumer Reports Inc. is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


Consumer Reports works to create a fair and just marketplace for all.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


To galvanize consumers, corporations, and government to work together to solve this era’s defining marketplace challenges.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Shape the marketplace. We inform, guide and mobilize consumers so they are able to make meaningful choices that improve their own lives and move the marketplace to better meet their needs.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Influence businesses. We galvanize manufacturers through our ratings, data and advocacy to design safer and better products.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Guide rulemakers. We advocate for pro-consumer laws and regulations so that all consumers—not solely our members—have access to the best products and services.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

Our focus over the past 12-18 months was to ensure we build the foundation and infrastructure to enable our staff to continue to do their best work remotely. We worked to ensure leaders were supported and had the tools and guidance for transitioning from working in the office to managing a remote team and, in some cases, a hybrid team. Additionally, we supported managers with ongoing leadership development coaching and training to continue evolving our performance reviews and management approach. We provided training to managers on tools and techniques to make remote work easier through "Meeting Mastery" and "Wellness" training. Throughout the year, we offered multiple opportunities for managers and colleagues to have safe space conversations during the social unrest and harmful incidents experienced by various communities of color. Additionally we provided coaching to managers on how to engage meaningfully and thoughtfully in challenging conversations with colleagues.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

CR partners with consumers to learn from their experiences, amplify their voices, and take action together to drive a fair and just marketplace in our priority areas of digital rights, financial fairness, safety and sustainability. Of our 6 million members, 1 million regularly take actions which include participating in virtual events that empower consumers with timely and trusted information; contributing to surveys and community research initiatives to expand our understanding of how the marketplace works; and holding policy makers and companies accountable through petitions, calls, emails, public comments, individual testimony, and social media engagement. Consumers have worked with CR to get dangerous infant sleep products removed from the marketplace, create a consumer financial watchdog agency in California, support data privacy legislation in several states, fight hidden fees in the telecom industry, and eliminate surprise medical bills.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


Thanks to significant investment in IT infrastructure, 75% of staff were able to pivot to a remote working situation without missing a beat. The testing that takes place in our labs was a greater challenge, but with intensive planning and a safety-first approach, we were able to bring testers back to the labs in June 2020; we also accelerated plans to engage consumers in user-testing that was incorporated into our content. We addressed new consumer needs with the launch of an online COVID-19 Hub, and advocacy for financial relief, loan forbearance, broadband access, and the protection of credit scores. We revised our budget to plan for a severe recession scenario and limited some recruitment. However, the pandemic opened new opportunities to serve consumers who focused on homes and cars, and we saw strong performance in our membership revenue programs while people were at home.. In May 2020, we finalized and secured board approval of our new strategic plan. The three-year plan charts how we will shift from being an information provider to marketplace shaper. It sets forth an ambition to further democratize and differentiate CR by engaging a much larger, younger, and more diverse swath of consumers with breakthrough products and services that both meet their needs and create better norms and standards in the marketplace. It lays out a strategy to disrupt key sectors of the marketplace by forging new partnerships that can lead to greater positive change for all consumers. It also details our four marketplace change strategies—digital rights, financial fairness, safety, and sustainability. Our focus on reaching younger and more diverse consumers took on new significance with the national dialogue about structural racism. CR has accelerated our commitments to diversity, equity, and inclusion both internally and in our external programs.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

100

out of 100

The score earned by Consumer Reports Inc. is a passing score.

Encompass Rating V4 provides an evaluation of an organization's Culture and Community by measuring its Constituent Feedback practices (see report below). Constituent Feedback data provides 100% of the basis for the initial evaluation of the Culture & Community Beacon.


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Culture & Community Report

100

of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Constituent Feedback

Full Credit


This organization reported that it is collecting feedback.


Here's how this organization is listening and learning from the people they serve:


How is your organization collecting feedback from the people you serve?

SMS text surveys, Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Community meetings or town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email


How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve


With whom does your organization share the feedback you got from the people you serve?

The people we serve, Our staff, Our board, Our funders, Our community partners


What challenges does your organization face in collecting feedback from the people you serve?

We don't have any major challenges to collecting feedback


Briefly describe a recent change that your organization made in response to feedback from the people you serve.

Note: The organization did not respond to this question.



Methodology


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We've partnered with GuideStar by Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Charity Navigator awards full credit for this Beacon to every nonprofit that is eligible for an Encompass Rating that completes the survey, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. This data is not evaluated for quality at this time. Validation will be added in future iterations of this Beacon.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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