Mission: THE MISSION OF HAVENHOUSE IS TO PROVIDE THE COMFORT OF HOME AND A COMMUNITY OF SUPPORT FOR PATIENTS AND FAMILIES TRAVELING MORE THAN 25 MILES TO ST. LOUIS TO RECEIVE ... (More)
Havenhouse St. Louis is a 501(c)(3) organization, with an IRS ruling year of 2005, and donations are tax-deductible.
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Encompass Rating System by Charity Navigator
Overall Score
100
out of 100
This charity's score is a passing score.
This overall score is calculated from multiple beacon scores: 90% Finance & Accountability and 10% Leadership & Adaptability
Learn about the Encompass Rating System: Overview | FAQ | Release Notes
Finance & Accountability
This score provides an assessment of a nonprofit's financial health (stability, efficiency and sustainability) and its commitment to governance practices and policies.
Finance & Accountability Score
100
out of 100
The score earned by Havenhouse St. Louis is a passing score
This V6 of the Finance & Accountability Score provides a baseline measure of an organization's health including the indicators listed in the report below.
This score represents Form 990 data from 2020, the latest year electronically filed and published by the IRS.
Finance & Accountability Report
100
of 100 points
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Program Expense Ratio
80.16%
Higher effect on score
More data
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
Program Expense Percentage | Amount of Credit Received |
|---|---|
| 70% or higher | Full Credit |
| 60% - 69.9% | Partial Credit |
| 50% - 59.9% | Zero Points for Program Expense Score |
| Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
Board Composition
12/12 Independent
Higher effect on score
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
Independent Audit or Financial Review
Has Audit/Review
Higher effect on score
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
Total Revenue Amount | Expectation to Receive Credit |
|---|---|
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Liabilities to Assets Ratio
7.33%
Lower effect on score
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
Liabilities to Assets Ratio | Amount of Credit Received |
|---|---|
| Less than 50% | Full Credit |
| 50% - 59.9% | Partial Credit |
| 60% or more | No Credit |
Source: IRS Form 990
Website
Listed
Lower effect on score
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Conflict of Interest Policy
Listed
Lower effect on score
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes
Documented
Lower effect on score
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction
Listed
Lower effect on score
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy
Listed
Lower effect on score
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Additional Information
Unscored
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Total Revenue and Expenses
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Salary of Key Persons
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
KATHY SINDEL, EXECUTIVE DIRECTOR (RETIRED)
$85,633
PAULA LOWERY, EXECUTIVE DIRECTOR
$59,326
GLENN SARTORI, PRESIDENT
$0
TOM HICKS, VICE PRESIDENT
$0
WENDY ALEXANDER, SECRETARY
$0
Source: IRS Form 990 (page 7), filing year 2020
Business Master File Data
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Activity data not reported from the IRS
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
Data Sources: IRS Forms 990
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).
Pandemic Response
Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.
Havenhouse St. Louis reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Revenue
Grants Received
Balance Sheet
How COVID-19 impacted the organization's operations financially:
The fiscal year 2020 was plagued by the COVID-19 pandemic. For nonprofits worldwide, revenue, fundraising, and services declined due to the global shutdown of daily activities. HavenHouse was not immune to these hardships. In particular, the ceasing of elective surgeries by healthcare providers prevented many patients and families from utilizing HavenHouse’s services, and the organization was forced to halt operations for 12 weeks to ensure the safety of its staff and community. The global community continued to reel from the effects of COVID-19 throughout 2020 and beyond. Revenue from fiscal 2020 reflects these setbacks, although we were grateful to maintain all staff members and to continue operations once it was safe again to do so. For this reason, combined with the overwhelmed healthcare system and subsequent downtick of non-COIVID patients, net income for fiscal 2020 was ($109,788).
How COVID-19 impacted the organization's delivery of programs:
Like other businesses, in the initial stage of the pandemic, HavenHouse was forced to close for 12 weeks. During that time, staff continued to work remotely to assist families in need, even though most elective medical procedures had been cancelled and a majority of medical appointments were taking place by telehealth services. Even those undergoing critical procedures could not have visitors at the hospital, so the need for HavenHouse lodging services decreased. At that time we also stopped transporting clients to appointments due to their often compromised immune systems. We had to also stop utilizing the services of in-person volunteers. In June 2020 the agency once again began offering in-person services with increased safety protocols, which for most clients meant very limited contact with HavenHouse staff and shorter than normal stays.
How this organization adapted to changing conditions caused by COVID-19:
Our current hotel model allows us to focus on customer service and responding to all of these individual needs that we simply couldn’t execute in the past. The hotel provides us with so much in the way of housekeeping, kitchen facilities, and management that we are able to provide an enhanced level of care that is sorely needed at this time. This is a lesson we will take into the future as we add back our beloved volunteers as well as more meals, staff, transportation, and other support services.
Innovations the organization intends to continue permanently after the pandemic:
And yet…. HavenHouse continues to serve. Throughout this unpredictable time, we continue to support clients and their families, providing lodging, food and any other support requested. We have the capacity and are prepared. Families need HavenHouse now more than ever due to the continually changing landscape of medical care and navigating those systems. Many are still not able to accompany their loved ones to the hospital. Policies differ from hospital to hospital and they are changing all the time. We are seeing clients with more complex and serious issues because so many had to or chose to delay their medical care. Many don’t feel safe traveling. Families have more questions than ever. They need information, they need a respite and they need support.
Previous: Finance & Accountability / Next: Leadership & Adaptability
Impact & Results
This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.
Impact & Results Score
Not Currently Scored
Havenhouse St. Louis cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Do you work at Havenhouse St. Louis? Join the waitlist for an updated Impact & Results score.
Additional Information
Unscored
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Largest Programs
Havenhouse St. Louis reported its largest program on its FY 2020 Form 990 as:
$670,524
Spent in most recent FY
100%
Percent of program expenses
HAVENHOUSE IS THE ONLY HOSPITALITY HOUSE IN THE REGION THAT SERVES PATIENTS OF ALL AGES WITH ANY MEDICAL CONDITION. IN FISCAL YEAR 2020, HAVENHOUSE OPENED ITS DOORS TO 3,176 PEOPLE (INCLUDING 663 UNIQ ... (More)
Previous: Impact & Results / Next: Culture & Community
Leadership & Adaptability
This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Leadership & Adaptability Score
100
out of 100
The score earned by Havenhouse St. Louis is a passing score.
Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.
Leadership & Adaptability Report
100
of 100 points
Mission
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission
THE MISSION OF HAVENHOUSE IS TO PROVIDE THE COMFORT OF HOME AND A COMMUNITY OF SUPPORT FOR PATIENTS AND FAMILIES TRAVELING MORE THAN 25 MILES TO ST. LOUIS TO RECEIVE MEDICAL CARE. HAVENHOUSE IS A HOME AWAY FROM HOME PROVIDING LODGING, MEALS, SUPPORT SERVICES, AND TRANSPORTATION TO 17 MEDICAL CENTERS SO THAT PATIENTS CAN BENEFIT FROM THE SUPPORT FROM THEIR FAMILIES WHILE RECEIVING CRITICAL MEDICAL SERVICES THAT WOULD OTHERWISE BE UNAVAILABLE TO THEM.
Source: Nonprofit submitted responses
Vision
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
A world where healthcare is available to all who need it, no matter their location or income. We would like to see the barriers that often impede the ability to receive healthcare - lodging, transportation, and food - eliminated.
Source: Nonprofit submitted responses
Strategic Goals
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Our main goal moving into the new year is to invest in HavenHouse. We would like to have our own house again, so that we can protect and care for our families in the most efficient way possible.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Two: Once our own house is obtained, we can grow our programs to serve more people who travel to St. Louis for healthcare.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Three: New programming, like support or care groups, will be possible once other goals are achieved.
Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.
Source: Nonprofit submitted responses
Leadership Development
The nonprofit provides evidence of investment in leadership development
Describe an investment in leadership
HavenHouse consistently invests in leadership by providing the funds to attend trainings, workshops and events.
Source: Nonprofit submitted responses
Mobilizing for Mission
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
This organization mobilizes for mission in the following ways:
Strategic Partnerships
Networks of Collective Impact Efforts
Raising Awareness
Community Building
What are this organization’s external mobilizaton efforts?
HavenHouse is a member of the Health Hospitality Network. We also have partnerships with other organizations in the St. Louis community, so that our services are better known.
Source: Nonprofit submitted responses
Story of Adaptability
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
Our organization continues to pivot based on the challenges presented by society and the external world. We are based in a hotel and cater meals for our families due to the challenges faced by our global community.
Source: Nonprofit submitted responses
Previous: Leadership & Adaptability
Culture & Community
This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.
Culture & Community Score
Not Currently Scored
Havenhouse St. Louis is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback or Diversity, Equity, & Inclusion data. Nonprofit organizations are encouraged to fill out the How We Listen and Equity Practices sections of their Candid profile.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Culture & Community Report
Unscored
This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.
Diversity, Equity, & Inclusion
This organization has not provided information regarding the diversity, equity and inclusion (DEI) practices it is presently implementing. As such, the organization has not earned a score on this metric. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Methodology
We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.
Learn more about the methodology.
Constituent Feedback
Not Scored
This organization reported that it is collecting feedback from the constituents and/or communities it serves. However, it did not respond to one or more survey questions, and therefore is not eligible for a score on this metric. (View our beacon methodology.) Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
View this organization's Constituent Feedback Practices
Methodology
We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.
Learn more about the methodology.
Analysis and Research
Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.
