Mission: With dignity and respect, MEND's mission is to meet the immediate needs of individuals and families and strengthen their capacity to thrive. For five decades, MEND - ... (More)

MEND - Meet Each Need with Dignity is a 501(c)(3) organization, with an IRS ruling year of 1976, and donations are tax-deductible.

Is this your nonprofit? Access your Star Rating Portal to submit data and edit your profile.


Contact Information

  http://www.mendpoverty.org/

  10641 North San Fernando Road
Pacoima CA 91331 

  818-897-2443


 Important note on the timeliness of ratings

The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Financial and Accountability & Transparency score for MEND - Meet Each Need with Dignity is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.

You are viewing this organization's new Charity Navigator profile page. To view the legacy version, click here.

Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 91.16, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019. More recent filing data is available, but it has not been factored into this score, due to COVID-19's effect on this organization.

This organization has issued a response to this ratingView this organization’s historical ratings.

Rating update postponed due to COVID-19's impact on this organization. View MEND - Meet Each Need with Dignity's response.


Back to Overall

Star Rated Report

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Program Expense

Program Expense Ratio

92.7%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

3.4%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

3.8%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

1.9%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.04


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.86 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

-12.93%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Janet Marinaccio, Chief Executive Officer

$147,280 (1.55% of Total Expenses)


Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Supplying money, goods or services to the poor (BMF activity code: 560)


Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.


MEND - Meet Each Need with Dignity reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • COVID created ripple effects through society and the economy that had direct and indirect effects on MEND. A critical one was the impact we saw on our Community Nourishment food distribution programs. A reliable source of food has been corporate food drives. These stopped as workplaces emptied and employees were sent home. Additionally, the National Association of Letter Carriers' Stamp out Hunger campaign, which supplies hundreds of thousands of pounds of food to MEND and others, was canceled in 2020 and 2021. And finally, the disruption in the food supply-chain that we all witnessed in 2020, and now in 2021, has meant fewer quality food donations from our retail partners, forcing us to purchase food to maintain adequate inventory for distribution to food-insecure people. Also, due to COVID-related public health requirements, we restricted the number of volunteers at MEND in 2020. Part of this was because many volunteers fall into medium- to high-risk categories for COVID, but the other was to reduce crowding. These combined factors had an impact on our operations during a time when demand has gone up three-fold - purchasing food for distribution, and reassigning staff to support areas that needed help.


How COVID-19 impacted the organization's operations financially:

For all the pain and grief the pandemic has caused our country & community, it also helped focus attention on the plight & needs of the most vulnerable people, and on the organizations, like MEND, that serve them. As an operator of the largest Community Nourishment Programs in the San Fernando Valley, we saw an incredible increase in demand for food from those who are hardest hit. This galvanized many of our regular donors to give more, and also attracted new funding. We cancelled our fundraising Gala in 2020 (forgoing event revenue) and lost significant in-kind food donations, requiring us to purchase food for distribution for the first time in our history. We secured a PPP loan (which is fully forgiven), and received CARES Act funding to support food programs as well as to conduct community outreach on COVID screening, vaccines & wellness. Demand for services remains high and we remain committed to responding to the needs of people who struggle the most, for as long as we are needed.


How COVID-19 impacted the organization's delivery of programs:

We acted quickly to respond to the urgent needs of people thrown into crisis overnight by the pandemic. Demand for food services skyrocketed, food donations plummeted, and we lost many of our volunteers who provide significant program support. In response, we reassigned non-essential staff to support the Community Nourishment Programs (food pantry, food bank & health food distribution). We set up daily COVID screening, moved services outdoors (line-up & drive-thru), engaged additional security, and trained staff in proper use of PPE. We supported staff who could work from home, while case workers continued to “meet” participants by phone or during safely distanced in-person encounters. Outreach staff – census, wellness & eventually COVID – continued their community work uninterrupted. While some 2020 program disruptions e.g., volunteer shortages – have resolved, service demand remains high.


How this organization adapted to changing conditions caused by COVID-19:

We moved food distribution to the parking lot to allow for drive-through and walk-up options and to better accommodate the incredible increase in demand for food by people who lost their income & livelihoods because of COVID. Many were relying on the foodbank for the first time in their life. We continued serving our typical low income and homeless clients. Our case managed programs went remote. The Family Support Program connected with clients by phone to keep them motivated & encouraged. Similarly, Pathways to Wellness served families virtually and partnered with a nursing school to provide safely distanced wellness check-ins. Students conducted weigh-ins, blood pressure checks and taught clients how to track their BMI. They also home-delivered food to the most vulnerable participants (those with chronic health conditions and/or advanced age). We started new community outreach to provide information & resources on COVID-19 and to encourage vaccinations in high-need areas.


Innovations the organization intends to continue permanently after the pandemic:

Like most institutions, MEND moved most operations off-site to adhere to COVID public health requirements. While we were nervous (at first) about staff working from home, we found very quickly that productivity went up in many areas. Thus, even as we reopen, we have adopted a hybrid work-model that allows for flexibility. We will also retain the connectivity created by technological tools like Zoom, Teams and others, for meetings & presentations. The enhanced public health measures we started in 2020 have become a mainstay because we interact with and serve thousands of people a year. We have continued drive-thru & walk-up service and may retain a version of the model into the future. Finally, the pandemic spotlighted the need to focus on helping families build resiliency so they can better weather future storms. To this end, we're consolidating case management services under one umbrella (Here we Thrive) offering access to multiple interventions to help participants thrive.


Official Charity Response


MEND provides its IRS form 990, minus Schedule B, to its full Board of Directors for review prior to filing. Schedule B contains donor information - names, addresses, total giving. The reason we leave out Schedule B during the board review process is because our Donor Promise Policy requires us to protect such information. Unfortunately, this earned MEND a small drop in its rating.

Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
12/1/20202019 91.16
11/1/20192018 89.39
10/1/20192018 89.02

This organization received multiple star ratings within this fiscal year, due to an update to its Accountability and Transparency data and/or the receipt of an amended Form 990.

8/1/20192018 86.84
8/1/20182017 88.29
11/1/20172016 93.36
8/1/20162015 96.83
6/1/20162014 98.23
Rating Version: 2.0
11/1/20152014 95.36
11/1/20142013 95.74
9/1/20132012 97.88
9/1/20122011 97.80
10/1/20112010 97.81
9/20/20112010 96.95
Rating Version: 1.0
8/1/20102009 78.91
10/1/20092008 79.39
10/1/20082007 87.42

Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

100

out of 100

MEND - Meet Each Need with Dignity is highly cost-effective, earning a passing score. This score has no effect on the organization's Star Rating.


Impact

$1 provides a meal to a person in need.


Do you work at MEND - Meet Each Need with Dignity? Join the waitlist for an updated Impact & Results score.


Back to Overall

Impact & Results Report

100

of 100 points


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Rated Program

Rated Program


Program

Community Nourishment Program

Activities

The nonprofit collects, warehouses and distributes food to front-line organizations like food pantries and soup kitchens.

Program Type

Food Distribution

Beneficiaries Served

Program Geography

Time Period of Data

1/1/21 to 12/31/21


Learn how we assess the impact of nonprofits

Outcomes and Cost

Outcomes: Changes in the lives of those served by a nonprofit. They can be caused by the nonprofit.

Costs: The money spent by a nonprofit and its partners and beneficiaries.

Impact: Outcome caused by a nonprofit relative to its cost.

Cost-effectiveness: A judgment as to whether the cost was a good use of resources to cause the outcome.


Outcome Metric

A meal provided to a person in need


Outcome Data Source

Ratings are based on data the nonprofit itself collects on its work. We use the most recent year with sufficient data. Typically, this data allows us to calculate direct changes in participants' lives, such as increased income.


Outcome data collected during the program. The nonprofit submitted data on the amount of food it provides.


Method for Attributing Outcomes

We don't know if the observed changes were caused by the nonprofit's program or something else happening at the same time (e.g., a participant got a raise). To determine causation, we take the outcomes we observe and subtract an estimate of the outcomes that would have happened even without the program (i.e., counterfactual outcomes).


We assume that the distribution of a meal from one nonprofit's food distribution program does not diminish the amount of food distributed by any other (neighboring) food distribution program. This “counterfactual” assumption about the amount of food distributed in the absence of the nonprofit’s food distribution program implies that the benefit of a meal to a beneficiary in need constitutes a net gain; the gain is not offset by reductions in food provided to other beneficiaries in need. We therefore set the counterfactual to zero.


Cost Data Source

After estimating the program's outcomes, we need to determine how much it cost to achieve those outcomes. All monetary costs are counted, whether they are borne by a nonprofit service deliverer or by the nonprofit’s public and private partners.


Program cost data reported by the nonprofit. Partner and beneficiary costs reported by the nonprofit or estimated by Charity Navigator.


Cost Calculation

$807,688 program costs + $2,358,081 partner costs + $4,721 beneficiary costs = $3,170,490 total costs


Impact and Determination

We calculate impact, defined as the change in outcomes attributable to a program divided by the cost to achieve those outcomes.

Impact Calculation

$3,170,490 total costs / 3,088,196 meals provided = roughly $1 provides a meal to a person in need.

Benchmark for Rating

Impact & Results scores of food distribution programs are based on the cost of a meal relative to the cost that a food-secure person incurs to buy a meal in that county. Programs receive an Impact & Results score of 100 if they are less than 75% the cost of a meal and a score of 75 if they are less than 125%. If a nonprofit reports impact but doesn't meet the benchmark for cost-effectiveness, it earns a score of 50.

Determination

Highly cost-effective

Analysis Details


Analysis conducted in 2022 by Charity Navigator using data submitted by the nonprofit, theory and evidence from scientific research studies, and public datasets.

Additional Information

Unscored

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Largest Programs

Largest Programs



MEND - Meet Each Need with Dignity reported its three largest programs on its FY 2019 Form 990 as:


$6,775,969

Spent in most recent FY

79%

Percent of program expenses


Emergency Food Distribution Program


$949,022

Spent in most recent FY

11%

Percent of program expenses


Medical, Dental, and Vision Program


$851,500

Spent in most recent FY

9%

Percent of program expenses


Clothing Program


Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by MEND - Meet Each Need with Dignity is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


Back to Overall

Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


With dignity & respect, MEND's mission is to meet the immediate needs of individuals and families and strengthen their capacity to thrive. Since 1971, our organization has met the immediate crisis needs of people and supported them in developing connections, skills and resources to overcome long-term challenges. Most of the individuals and families who come to MEND live in extreme poverty, meeting federal definitions of homelessness (e.g. living in places not meant for human habitation, doubled up, in vehicles, temporary shelter, or are completely unsheltered). The typical client who comes to us for services is Latino, food insecure, unemployed and/or earns well below the poverty line. MEND provides direct services through a vast Community Nourishment Program offering a food pantry (direct to clients), food bank (serving food distribution programs), farmers market (unlimited selection of fruits & vegetables) and a health food option; work experience, and case-managed programs.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


MEND's vision: All individuals and families served by MEND will flourish for generations to come. MEND started out as a poverty relief organization, addressing the most basic needs of struggling people and families. The COVID-19 pandemic underscored the deep vulnerability of our community as our home city of Pacoima, CA became the epicenter of COVID infections - reaching at the nexus the highest case rate per 100,000 residents in Los Angeles County. Today, our purpose is to not only meet those essential, often crisis, needs, but moreover, to disrupt cycles of generational poverty that so many of the individuals and families we serve, experience. Our current strategic plan includes a vision for organizational, individual, and community resilience - because thriving includes being able to bounce back after a crisis.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Our top 2 Org priorities are: Financial Integrity: Cultivating a viable & sustainable business model Organizational Vitality: Improving fundamental capabilities and core strength of staff and Board

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).


Goal Two: Priority - Invest in Prog Impact. Evaluate current programming to identify and improve mission impact (tangible results) & financial viability (covers costs, generates revenue, fundable/viable model).

Goal Type: Focus on core programs to achieve mission and scale back on programs not seen as core.


Goal Three: Develop robust collaborations and leverage high-performing partners to provide a continuum of holistic and reciprocal services to support persons served.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

MEND's board participates in an annual orientation that emphasizes their specific leadership role. We also match new with older-tenured members for mentorship. Most staff leadership development in the last 12-18 mos. was organic & largely based on a mentoring model. The team participates in decision making and planning - particularly critical e.g. for COVID adaptations. Team leaders provide opportunities for staff to move through the stages of learning - from unconscious incompetence through unconscious competence. Weekly meetings include goal setting and coaching. The pandemic unleashed our teams’ leadership abilities. Operating a food pantry with a 400% increase in people benefitting from our services required agility and finding the most effective model. Most of the improvements came from staff suggestions. After all, they were the ones on the front lines. Our model was praised by the LAPD for ensuring maximum safety for drive-through and walk-up clients when visiting our facility.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Raising Awareness

What are this organization’s external mobilizaton efforts?

As a community anchor for 50 years, MEND has consistently cultivated strong partnerships. E.g., our Community Nutrition Program (CNP) links local agencies to MEND's food bank to ensure food-insecure people get access to food. Working with over 50 agencies, CNP benefits thousands of people in LA. To ensure a successful 2020 Census count, MEND collaborated with local groups to avoid duplication of efforts, and ensure a strong & unified message. And, as part of COVID-19 vaccine outreach, we are partnered with local agencies, clinics, hospitals, & pharmacies to help increase coverage in neighborhoods that were hard-hit with COVID. The marketing team creates targeted marketing & social media campaigns, community events, and partnerships, e.g. with a local retailer & its customers, and several corporations & their employees, to restock the food bank. Finally, MEND is creating a co-location opportunity to ensure critical services are easily accessible to the vulnerable people we serve.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


The COVID-19 pandemic, and its associated impacts, caused a massive surge in demand for emergency services at MEND. In fact, by the end of 2020, our services had benefited well over 220,000 people in Los Angeles, providing access to nutritious food, diapers for the poorest families, COVID-outreach supports, home-delivery of food to the most at-risk, and case management interventions for enrolled participants. The first two months of the safer-at-home order compelled MEND to create new processes to meet community needs, while working within public health requirements. We moved the massive food distribution process outdoors, and because the lines of people and cars were so long we reached out to the City for traffic police help, engaged onsite security, installed speed bumps, masked up, & ensured walk-up clients were social distanced. We lost most of our volunteers in the early months, and although a core team remained, we were able to ensure successful services by reassigning staff to critical services. Additionally, the food supply chain broke down in the early weeks of COVID. We lost most of our retail store partners overnight as they struggled to restock their own stores, food donations dropped precipitately, and the National Assoc. of Letter Carriers canceled its Stamp out Hunger campaign in 2020 & 2021, a campaign which supplies us with a significant amount of food. Because of strong financial stewardship, we were able to purchase food for the first time in our history. MEND’s previous 3-year strategic plan focused on correcting long-term endemic challenges and restoring the organization back to financial health. It was imperative that MEND return to a place where it could sustain operations and weather storms such as the pandemic. And we achieved this. In fact, we recognize that had we not taken the steps we did, we may not have survived. Subsequently, the lesson of 2020 and our response in the face of COVID-19, is how resilient we and our community are.

Source: Nonprofit submitted responses

Additional Information

Unscored

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Organization Leadership

Organization Leadership


Janet Marinaccio

President, CEO

Robert Rawitch

Chair

Previous: Leadership & Adaptability

...   Culture & Community


This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.


Culture & Community Score

96

out of 100

MEND - Meet Each Need with Dignity has earned a passing score. This score has no effect on the organization's Star Rating. The organization provided data about how it listens to constituents (Constituent Feedback) and its Diversity, Equity, & Inclusion (DEI) practices (see report below).

The Culture & Community Beacon is comprised of the following metrics:

  • Constituent Feedback: 100/100 (30% of beacon score)

  • Diversity, Equity, & Inclusion: 95/100 (70% of beacon score)


Back to Overall

Culture & Community Report

96

of 100 points

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Constituent Feedback

Diversity, Equity, & Inclusion

95/100 points

70% of beacon score


This organization's score of 95 is a passing score. The organization reported that it is implementing 9 diversity, equity and inclusion (DEI) practices. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.


View this organization's DEI Strategies


Methodology


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.


Learn more about the methodology.

Constituent Feedback

100/100 points

30% of beacon score


This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.


View this organization's Constituent Feedback Practices




Methodology


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.


Learn more about the methodology.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.


Constituent Feedback


Diversity, Equity, and Inclusion

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