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1343 N CALIFORNIA AVE
Chicago IL 60622-2803
Chicago IL | IRS ruling year: 1972 | EIN: 36-2728618
CASA CENTRAL TRANSFORMS LIVES AND STRENGTHENS COMMUNITIES, WITH A SPECIAL FOCUS ON HISPANICS. OUR NETWORK OF SOCIAL SERVICES PROPELS A DIVERSE POPULATION OF ALL AGES ... (More)
CASA CENTRAL TRANSFORMS LIVES AND STRENGTHENS COMMUNITIES, WITH A SPECIAL FOCUS ON HISPANICS. OUR NETWORK OF SOCIAL SERVICES PROPELS A DIVERSE POPULATION OF ALL AGES TOWARD SELF-SUFFICIENCY AND A HIGHER QUALITY OF LIFE. (Less)
Great
This charity's score is 100%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores: 80% Accountability & Finance, 10% Leadership & Adaptability, 10% Culture & Community. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Accountability & Finance score for Casa Central Social Services Corporation is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.
Casa Central Social Services Corporation has earned a 100% for the Accountability & Finance beacon. See the metrics below for more information.
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
This Accountability & Finance score represents IRS Form 990 data up until FY 2020, which is the most recent Form 990 currently available to us.
Learn more
Full Credit
Partial Credit
No Credit
Not ApplicableBoard Composition - 12/12 - 25/25 ptsBoard Composition - 12/12 - 25/25 pts
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
Independent Audit or Financial Review - Audited - 20/20 ptsIndependent Audit or Financial Review - Audited - 20/20 pts
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
| Total Revenue Amount | Expectation to Receive Credit |
|---|---|
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Conflict of Interest Policy - Listed - 3/3 ptsConflict of Interest Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes - Documented - 3/3 ptsBoard Meeting Minutes - Documented - 3/3 pts
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction - Listed - 3/3 ptsDocument Retention and Destruction - Listed - 3/3 pts
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy - Listed - 3/3 ptsWhistleblower Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Website - Listed - 3/3 ptsWebsite - Listed - 3/3 pts
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Full CreditPartial CreditNo CreditNot ApplicableLiabilities to Assets Ratio - 18.82% - 15/15 ptsLiabilities to Assets Ratio - 18.82% - 15/15 pts
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
| Liabilities to Assets Ratio | Amount of Credit Received |
|---|---|
| Less than 50% | Full Credit |
| 50% - 59.9% | Partial Credit |
| 60% or more | No Credit |
Source: IRS Form 990
Program Expense Ratio - 86.58% - 25/25 ptsProgram Expense Ratio - 86.58% - 25/25 pts
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
| Program Expense Percentage | Amount of Credit Received |
|---|---|
| 70% or higher | Full Credit |
| 60% - 69.9% | Partial Credit |
| 50% - 59.9% | Zero Points for Program Expense Score |
| Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Source: IRS Form 990 (page 7), filing year 2020
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Gifts or grants to individuals (other than scholarships) (BMF activity code: 561)
Job training, counseling, or assistance (BMF activity code: 566)
Other school related activities (BMF activity code: 059)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Casa Central Social Services Corporation) or EIN (362728618) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
Casa Central Social Services Corporation reported being impacted by COVID-19 in the following ways:
Program Delivery
Revenue
Staffing
How COVID-19 impacted the organization's operations financially:
The impacts of COVID-19 touched nearly every facet of Casa Central, from payroll to auditing standards to how day-to-day operations were conducted. Expenditures increased as Personal Protective Equipment (PPE) needed to be purchased in mass quantities to outfit the 400 Home Care Aide staff as they continued to provide assistance to homebound older adults in addition to PPE and sanitizing supplies needed to keep all buildings and staff safe.
How COVID-19 impacted the organization's delivery of programs:
The unexpected COVID-19 health crisis placed considerable demands on our agency staff and resources, the scope of which is not immediately clear and will depend greatly on the duration and trajectory of the current crisis. As Casa Central continues to adapt, the first and foremost priority throughout the pandemic continues to be exploring adaptive strategies to best support underserved populations with the resources that we have.
How this organization adapted to changing conditions caused by COVID-19:
Casa Central continued to provide essential services to the communities we serve. Home Care Aides, nearly 400 strong, continued to provide in-home care for over 800 older adults, ensuring necessary support to maintain their emotional and physical well-being; La Posada Transitional Housing Program for families experiencing homelessness continued to ensure that families had safe and fully equipped homes as well as case management, food, and clothing. Following safety protocols, the Center-Based Early Learning Academy ensures a safe learning environment where children receive the care they need to thrive. The Violence Prevention and Intervention Program, serving children and families impacted by violence and trauma, shifted services to a telehealth platform, while also offering in-person/on-site services, and responding to Chicago Public Schools’ transition to virtual learning, the School Age Program extended program services, offering full-day, on-site support during this transition.
Innovations the organization intends to continue permanently after the pandemic:
Casa Central is committed to adapting its services to remain responsive to participants’ safety concerns and needs throughout and beyond the duration of the pandemic. To its employees who experience a number of stressors because of the pandemic, Casa Central continues to provide easy access to critical information and resources including CDC updates, COVID-19 testing sites, etc. The agency has further developed a bi-weekly podcast, featuring topics ranging from pandemic fatigue to prioritizing physical and mental health throughout the pandemic and beyond, as well as a robust health resource library. Throughout the pandemic, Casa Central strived to remain responsive to the needs of all staff members, reduce any new or emerging fears/anxieties, and empower all employees to not only remain connected to our mission, but also to their own health and wellness during this time of uncertainty.
Not Currently Scored
Casa Central Social Services Corporation cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Casa Central Social Services Corporation reported its three largest programs on its FY 2020 Form 990 as:
Spent in most recent FY
Percent of program expenses
SENIOR SERVICES: LANGUAGE AND CULTURAL BARRIERS OFTEN MAKE THE CHALLENGES THAT MANY SENIORS FACE EVEN MORE DIFFICULT FOR HISPANIC SENIORS AND THEIR LOVED ONES. CASA CENTRAL'S CONTINUUM OF SENIOR PROGR ... (More)
SENIOR SERVICES: LANGUAGE AND CULTURAL BARRIERS OFTEN MAKE THE CHALLENGES THAT MANY SENIORS FACE EVEN MORE DIFFICULT FOR HISPANIC SENIORS AND THEIR LOVED ONES. CASA CENTRAL'S CONTINUUM OF SENIOR PROGRAMS ACCOMMODATES THE SPECIAL NEEDS OF HISPANIC SENIORS THROUGH A BILINGUAL/BICULTURAL APPROACH WHILE ENCOURAGING THEM TO MAINTAIN AN ACTIVE VITAL ROLE IN THEIR COMMUNITY, AND FACILITATING THE TRANSITIONS FROM ONE LEVEL OF CARE TO THE NEXT.THESE SERVICES CONSIST OF ADULT DAY SERVICES, AND HOME CARE SERVICES FOR HOME-BOUND SENIORS. (Less)
Spent in most recent FY
Percent of program expenses
CHILDREN AND YOUTH SERVICES: INNER-CITY HISPANIC CHILDREN AND YOUTH ENDURE A MULTITUDE OF CHALLENGES INCLUDING POVERTY, VIOLENCE, LOW EDUCATIONAL EXPECTATIONS, AND INADEQUATE ACCESS TO TECHNOLOGY. THR ... (More)
CHILDREN AND YOUTH SERVICES: INNER-CITY HISPANIC CHILDREN AND YOUTH ENDURE A MULTITUDE OF CHALLENGES INCLUDING POVERTY, VIOLENCE, LOW EDUCATIONAL EXPECTATIONS, AND INADEQUATE ACCESS TO TECHNOLOGY. THROUGH FULL-DAY CHILD DEVELOPMENT AND AFTER SCHOOL PROGRAM (Less)
Spent in most recent FY
Percent of program expenses
INTACT FAMILY SERVICES: THIS FAMILY CENTERED PROGRAM ALLOWS CHILDREN TO REMAIN SAFELY AT HOME, RATHER THAN BEING PLACED IN SUBSTITUTE CARE. OUR HOME-BASED, FAMILY-CENTERED PROGRAM WORKS TO IMPROVE FAM ... (More)
INTACT FAMILY SERVICES: THIS FAMILY CENTERED PROGRAM ALLOWS CHILDREN TO REMAIN SAFELY AT HOME, RATHER THAN BEING PLACED IN SUBSTITUTE CARE. OUR HOME-BASED, FAMILY-CENTERED PROGRAM WORKS TO IMPROVE FAMILY COMMUNICATION, POINTS THE WAY TO COMMUNITY RESOURCES (Less)
Casa Central Social Services Corporation has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
Learn more
Full CreditPartial CreditNo CreditNot ApplicableConstituent Feedback - Data Available - 100/100 ptsConstituent Feedback - Data Available - 100/100 pts
30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
Casa Central serves communities throughout Chicago and Cook County. All of Casa Central’s onsite programming is based in Humboldt Park, while home-based programs reach participants who live as far southwest as Cicero and as far northwest as Elmwood Park. The majority of program participants reside in predominantly Latino West Side Chicago neighborhoods such as Humboldt Park, Hermosa, Belmont Cragin, Logan Square, and West Town.
How is your organization collecting feedback from the people you serve?
SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Constituent (client or resident, etc.) advisory committees, Suggestion box/email
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?
Asking and sharing feedback with the people we serve has further reinforced their trust in Casa Central. Additionally, our participants feel heard and that their input matters when they see infrastructure or programmatic improvements as a result of their feedback.
What challenges does your organization face in collecting feedback from the people you serve?
It is difficult to get the people we serve to respond to requests for feedback
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
Based on feedback regarding communication, especially during the COVID-19 pandemic, Casa Central increased the number of channels used to distribute messages to include not only email, but also text messaging, voice messages, and increased print-based communication. Additionally, all communication is bilingual.
Equity Practices - Data Available - 100/100 ptsEquity Practices - Data Available - 100/100 pts
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 11 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Equity Practices (4/7) | |
|---|---|
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. | |
Equity Policies and Procedures (7/7) | |
|---|---|
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. | |
Casa Central Social Services Corporation has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
Full CreditPartial CreditNo CreditNot ApplicableMission - 10/10 ptsMission - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
Casa Central transforms lives and strengthens communities, with a special focus on Hispanics. Our network of social services propels a diverse population of all ages toward self-sufficiency and a higher quality of life.
Vision - 10/10 ptsVision - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
Casa Central will be a leader in the Chicago Metropolitan area delivering culturally responsive, cross generational, evidence-based services to vulnerable populations. We will be nationally recognized for our expertise in providing family centered services.
Source: Nonprofit submitted responses
Goals - 20/20 ptsGoals - 20/20 pts
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Casa Central adapts delivery of its innovative spectrum of services to ensure access by its Latino community and beyond.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Two: To meet the needs of the communities it serves, Casa Central continually invests in and seeks to upgrade programs and facilities, in addition to professional development of its staff.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Three: Casa Central routinely assesses the changing needs of the communities it serves and evaluates room for improvement.
Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.
Leadership Development - 15/15 ptsLeadership Development - 15/15 pts
The nonprofit provides evidence of investment in leadership development
Casa Central, aside from required professional development, affords every employee the opportunity to partake in safety and role specific training. Training certification and tracking is contained in each employee's file.
Mobilizing for Mission - 15/15 ptsMobilizing for Mission - 15/15 pts
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Strategic Partnerships
Networks of Collective Impact Efforts
Thought Leadership
Raising Awareness
Community Building
Policy Advocacy
Casa Central has a robust presence at the local, state, and national level amongst fellow nonprofit organizations and invests resources to raise awareness of its mission and cause through a strategic marketing plan and budget. In 2020, Casa Central launched Two-Thirds United in 2020 to address the needs of Chicago’s Latino and Black historically underserved communities. The coalition of Black and Latino community leaders creates community-centered, inclusive, safe places and events to circumvent the harm done to people and communities that have been left behind. Further, Casa Central is routinely called upon to provide subject matter expertise and representation in organizations like UnidosUS, Latino Policy Forum, and others in addition to various news/media partners.
Adaptability Story - 30/30 ptsAdaptability Story - 30/30 pts
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
Casa Central is committed to adapting its services to remain responsive to participants’ safety concerns and needs throughout and beyond the duration of the pandemic. To its employees who experience a number of stressors because of the pandemic, Casa Central continues to provide easy access to critical information and resources including CDC updates, COVID-19 testing sites, etc. The agency has further developed a bi-weekly podcast, featuring topics ranging from pandemic fatigue to prioritizing physical and mental health throughout the pandemic and beyond, as well as a robust health resource library. Throughout the pandemic, Casa Central strived to remain responsive to the needs of all staff members, reduce any new or emerging fears/anxieties, and empower all employees to not only remain connected to our mission, but also to their own health and wellness during this time of uncertainty.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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