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Wheaton IL | IRS ruling year: 1983 | EIN: 36-3157600
In 1975, a group of residents recognized that disparities in DuPage County prevented local families from having what they needed to thrive. They rented a house on a quiet street in Wheaton and asked their friends to bring bags of groceries. That inaugural year, they shared groceries with 125 families.
Over four decades of community building, PRC has grown into a full-service agency focused on interwoven services and tools that support and strength more than 7,000 families each year.
Our programs are grouped into two categories. Families searching for immediate assistance can access our Emergency Services Program, which improves access to food, seasonally-appropriate clothing, and financial assistance. Residents looking to work towards personal and professional goals can access educational programs, resources and workshops through our Empowerment Program, which includes Adult Literacy, Computer Training and Access, Community Art, and Job Assistance.
Great
This charity's score is 96%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores: 90% Accountability & Finance, 10% Leadership & Adaptability. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Date Published | Form 990 FYE | Overall Score | Overall Rating |
Rating Version: 2.1 | |||
6/1/2020 | 2019 | 95.01 | |
6/1/2019 | 2018 | 94.80 | |
7/1/2018 | 2017 | 93.91 | |
8/1/2017 | 2016 | 93.13 | |
8/1/2016 | 2015 | 90.23 | |
6/1/2016 | 2014 | 96.37 | |
Rating Version: 2.0 | |||
9/1/2015 | 2014 | 95.22 | |
6/1/2014 | 2013 | 97.84 | |
6/1/2013 | 2012 | 97.88 | |
3/1/2012 | 2011 | 97.89 | |
9/20/2011 | 2010 | 97.98 | |
Rating Version: 1.0 | |||
12/22/2010 | 2009 | 97.04 | |
10/1/2009 | 2008 | 90.96 | |
10/1/2008 | 2007 | 86.00 | |
6/1/2007 | 2006 | 84.93 | |
9/1/2006 | 2005 | 74.99 | |
8/1/2005 | 2004 | 89.37 |
The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Accountability & Finance score for People's Resource Center is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.
People's Resource Center has earned a 95% for the Accountability & Finance beacon. See the metrics below for more information.
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
This Accountability & Finance score represents IRS Form 990 data up until FY 2019, which is the most recent Form 990 currently available to us.
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Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.
Sources Include: IRS Form 990
Independent Voting Board Members ... (More) The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters. Our analysts check the Form 990 to determine if the independent Board members are a voting majority and also at least five in number. (Less) | |
No Material Diversion of Assets ... (More) A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:
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Audited Financials Prepared by Independent Accountant ... (More) Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.
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Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More) Making loans to related parties such as key officers, staff, or Board members, is not standard practice in the sector as it may divert the charity's funds away from its charitable mission and can lead to real and perceived conflict-of-interest problems. This practice is discouraged by sector trade groups which point to the Sarbanes-Oxley Act when they call for charities to refrain from making loans to directors and executives. And the IRS is concerned enough with the practice that it requires charities to disclose on their Form 990 any loans to or from current and former officers, directors, trustees, key employees, and other "disqualified persons." Furthermore, some state laws go so far as to prohibit loans to board members and officers. And although employees and trustees are permitted to make loans to charities, this practice can also result in real and/or perceived conflict of interest problems for the charity. Furthermore, it is problematic because it is an indicator that the organization is not financially secure. (Less) | |
Documents Board Meeting Minutes ... (More) An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference. Charities are not required to make their Board meeting minutes available to the public. As such, we are not able to review and critique their minutes. For this performance metric, we are checking to see if the charity reports on its Form 990 that it does keep those minutes. In the future, we will also track and rate whether or not a charity keeps minutes for its committee meetings. (Less) | |
Distributes 990 to Board Before Filing ... (More) Providing copies of the Form to the governing body in advance of filing is considered a best practice, as it allows for thorough review by the individuals charged with overseeing the organization. The Form 990 asks the charity to disclose whether or not it has followed this best practice. If the charity has not distributed its Form 990 to the board before filing, then we deduct 4 points from its Accountability and Transparency score. (Less) | |
Does not Compensate Board Members ... (More) The IRS requires that any compensation paid to members of the charity's governing body be listed on the Form 990. Furthermore, all members of the governing body need to be listed whether or not they are compensated. It is not unusual for some members of the board to have compensation listed. The executive director of the organization frequently has a seat on the board, for instance, and is compensated for being a full time staff member. However, it is rare for a charity to compensate individuals only for serving on its Board of Directors. Although this sort of board compensation is not illegal, it is not considered a best practice. (Less) |
Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.
Sources Include: IRS Form 990 and organization's website
Conflict of Interest ... (More) Such a policy protects the organization, and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer or director of the organization. Charities are not required to share their conflict of interest policies with the public. Although we can not evaluate the substance of its policy, we can tell you if the charity has one in place based on the information it reports on its Form 990. If the charity does not have a Conflict of Interest policy, then we deduct 4 points from its Accountability and Transparency score. (Less) | |
Whistleblower ... (More) This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report any financial mismanagement. Here we are reporting on the existence of a policy as reported by the charity on its Form 990. (Less) | |
Records Retention and Destruction ... (More) Such a policy establishes guidelines for handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promotes data integrity. Here we are reporting on the existence of a policy as reported by the charity on its Form 990. If the charity does not have a Records Retention and Destruction Policy, then we deduct 4 points from its Accountability and Transparency score. (Less) | |
CEO Compensation Process ... (More) This process indicates that the organization has a documented policy that it follows year after year. The policy should indicate that an objective and independent review process of the CEO's compensation has been conducted which includes benchmarking against comparable organizations. We check to be sure that the charity has reported on its Form 990 its process for determining its CEO pay. (Less) | |
Donor Privacy ... (More) Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:
The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes. (Less) |
Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.
Sources Include: IRS Form 990 and organization's website
CEO Salary Listed on 990 ... (More) Charities are required to list their CEO's name and compensation on the Form 990. Our analysts check to be sure that the charities complied with the Form 990 instructions and included this information in their filing. (Less) | |
Board of Directors Listed on Website ... (More) Our analysts check to see if the charity lists Board members on its website. Publishing this information enables donors and other stakeholders to ascertain the make up of the charity's governing body. This enables stakeholders to report concerns to the Board. Charity Navigator does not cross-check the Board members listed on the website with that reported on the Form 990, because the latter often isn't available until more than a year after the charity's fiscal year ends. In that time, the charity's Board members may have changed, and the charity typically reflects those more recent changes on the website. (Less) | |
Key Staff Listed on Website ... (More) It is important for donors and other stakeholders to know who runs the organization day-to-day. Charity Navigator does not cross-check the leadership listed on the website with that reported on the Form 990 because the latter often isn't available until more than a year after the charity's fiscal year ends. In that time, the charity's leadership may have changed and the charity typically reflects those more recent changes on the website. In other words, since the Form 990 isn't especially timely, it can not be used to verify the leadership information published on the charity's site. (Less) | |
Audited Financial Statements Listed on Website ... (More) We check the charity's website to see if it has published its audited financial statements for the fiscal year represented by the most recently filed IRS Form 990. It is important for donors to have easy access to this financial report to help determine if the organization is managing its financial resources well. We currently rate charities on whether or not they publish their audit on their website. (Less) | |
Form 990 Available on Website ... (More) We check the charity's website to see if it has published its most recently filed IRS Form 990 (a direct link to the charity's 990 on an external site is sufficient). It is important for donors to have easy access to this financial report to help determine if the organization is managing its financial resources well. (Less) |
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).
Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.
Source: IRS Form 990
Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.
Source: IRS Form 990
The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.
Source: IRS Form 990
As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.
Source: IRS Form 990
This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.
Source: IRS Form 990
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).
This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.
Source: IRS Form 990
Organizations that demonstrate consistent annual growth in program expenses are able to outpace inflation and thus sustain their programs year to year. These organizations also supply givers with greater confidence by maintaining broad public support for their programs. We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Jenifer Fabian, Executive Director
$123,729 (1.17% of Total Expenses)
Current CEO and Board Chair can be found in the Leadership & Adaptability report below.
Source: IRS Form 990 (page 7), filing year 2020
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Community service organization (BMF activity code: 408)
Other inner city or community benefit activities (BMF activity code: 429)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (People's Resource Center) or EIN (363157600) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
People's Resource Center reported being impacted by COVID-19 in the following ways:
Program Delivery
Staffing
Administrative Capacity
How COVID-19 impacted the organization's operations financially:
During the start of the pandemic, PRC incurred additional, unplanned expenses to continue operating our emergency services. At the same time, we were overwhelmed by the generous response from our community. PRC strives to be a good steward of resources, and has benefitted from a history of fully funding operations. Our budgets from the last two years have included planned losses based on the uncertainty of the pandemic. Our endowment fund has given us flexibility to navigate the pandemic and unexpected expenses. Finally, government sources typically make up 5% of our revenue. During our last fiscal year, unaudited results show it represented 10% of our income.
How COVID-19 impacted the organization's delivery of programs:
The COVID-19 pandemic drastically affected PRC’s emergency and empowerment services. Our immediate response to the pandemic was to sustain our emergency food and social services and keeping visitors and workers safe. Our modified food pantry service offers pre-packaged groceries with curbside pick-up in our parking lots. Social Services responds to emergency financial assistance requests, including rent assistance, over the phone and in-person by appointment. Our Clothes Closet remains closed. At the same time, we have adapted PRC’s educational programs for a virtual format.
How this organization adapted to changing conditions caused by COVID-19:
PRC made major operational changes overnight, stretched our capacity, and increased our expenses to make sure we could meet our community’s needs, including those working on the frontlines. Our modified services stretch across each facility. Fewer volunteers are permitted on-site, and more work is required to prepare for and run food distributions. Even though we are only able to operate at 60% of our pre-pandemic food pantry schedule, we have documented a 150% increase in workload to support this modified operations model. Our educational offerings were closed for three months before relaunching them virtually.
Innovations the organization intends to continue permanently after the pandemic:
Many of the changes made during our modified operations will remain to continue to improve food access for those who cannot visit us and for those still uncomfortable in crowds, including curbside pickup, online ordering for pick up at a later date and time, and semi-monthly grocery delivery for seniors. While we had planned to explore virtual and hybrid program models, COVID forced us to start sooner than we would have otherwise. We will continue to adapt all PRC programs and services to resume on-site or blended models, allowing our participants to engage in the way that works best for them.
Not Currently Scored
People's Resource Center cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Learn More
People's Resource Center reported its three largest programs on its FY 2019 Form 990 as:
Spent in most recent FY
Percent of program expenses
Food Pantries
Spent in most recent FY
Percent of program expenses
Clothes Closet
Spent in most recent FY
Percent of program expenses
Adult Learning and Literacy
People's Resource Center cannot currently be evaluated by our Culture & Community methodology because we have not received data from the charity regarding its Constituent Feedback or Equity Practices strategies.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Learn More
People's Resource Center has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
Founded in 1975, People's Resource Center (PRC) community exists to respond to basic human needs, promote dignity and justice, and create a future of hope and opportunity for the residents of DuPage County, Illinois through discovering and sharing personal and community resources. Today, more than 31,000 DuPage residents rely on the PRC for help each year. Most families are working, but struggle to make ends meet due to the high cost of living in DuPage County. Our programs include basic services of food, clothing and emergency assistance, as well as training programs to help people break the cycle of poverty. These empowerment programs include literacy, computer training and refurbished computers for families homes, job assistance and art enrichment. All our programs are free and many are in neighborhood sites throughout the county.
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
We envision a future of hope and opportunity for all DuPage residents, especially those who have not enjoyed equal access to this future.
Source: Nonprofit submitted responses
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: We will continue to help neighbors overcome barriers like financial knowledge, transportation access & senior needs. We will improve & increase outreach and services.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Two: As the county changes & our programs grow, we must use our physical spaces more efficiently, maximize partnerships, improve our full-service space in Wheaton, & modernize our technology systems.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Three: To deepen the impact of our work, we will expand partnerships with community & faith groups. To engage a new generation of volunteers, we will launch a Junior Board for high school students.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
The nonprofit provides evidence of investment in leadership development
PRC hired a VP of Human Resources, which expanded our senior team to five individuals. This hiring will allow us to deepen our engagement with staff and volunteers. It also shored up the capacity of our finance and operations team as the organization prepares for growth.
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Strategic Partnerships
Networks of Collective Impact Efforts
Raising Awareness
Several PRC Board members volunteer as Ambassadors. They host tables at community events to raise awareness of our services and opportunities. PRC's CEO is both a Rotarian and a Lion. She presents regularly to outside groups. Finally, over the last year, we have enhanced our social media presence by creating more video content that highlights various programs and community-wide efforts to improve the quality of life for residents.
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
While the social, economic and health effects of the pandemic have led to increased demand for essential services, our community has come together in creative and inspiring ways to take care of one another. Throughout the pandemic, we have challenged ourselves to rethink how we make a difference in our community and ensure that everyone has what they need to thrive. In March 2022, PRC welcomed households to shop indoors at our Westmont facility for the first time in two years. Since then, we have tripled the number of indoor shopping opportunities for community members: twice per week in Westmont and once per week in Wheaton. With nearly half of surveyed households telling us they prefer curbside service, they still have access to curbside service during those indoor shopping hours. When we learned last year that 25% of households did not have reliable access to the Internet or the skill level to discover or participate in virtual programming, we slowly started to reintroduce in-person workshops and classes. Since October 2021, we have re-introduced in-person Job Readiness Workshops, English Conversation Circles, one-on-one tutoring and job coaching, and art enrichment at off-site partner locations. Our partnerships allow us to adapt services to community needs and dynamics, build trust with residents, and bring services TO people, with the resources and full support of our main facilities. We know that access to basic needs like groceries & stable housing will remain critical for residents to regain stability while programs like tutoring, computer training, technology access, job coaching & art enrichment will allow people to heal, socialize & achieve their goals. Together with our community, we can make sure that everyone has what they need to thrive.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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