Mission: DHC exists to improve the health of DuPage County developing innovative and collaborative approaches to complex health access problems. Guided by a belief that income should not be a barrier to good health, our mission is to develop and sustain a system for effectively and efficiently managing the health of low-income residents across the continuum of care. Our mission is discharged through direct service programs like Access DuPage (health access for the insurance ineligible), Silver Access ACA Premium Assistance, and the DuPage Dispensary of Hope (free pharmaceuticals for the uninsured). All programs are designed to keep DuPage residents healthy, regardless of their ability to pay.

Heavily dependent on grant funding and donations, DHC collaborates with a diversified network of partners, many of whom commit substantial funds annually. We are careful stewards of our resources and 95% of revenue goes directly to patient care.

DuPage Health Coalition is a 501(c)(3) organization, with an IRS ruling year of 2002, and donations are tax-deductible.

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Contact Information

  https://accessdupage.org

 511 Thornhill Drive
Suite C
Carol Stream IL 60188 

  630-510-8720


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Star Rating System by Charity Navigator


Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.




Exceptional

This charity's score is 96.66, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2019, the latest year published by the IRS.

View this organization’s historical ratings.


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Star Rated Report

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Program Expense

Program Expense Ratio

95.8%


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).


This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Administrative Expenses

1.9%


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Fundraising Expenses

2.1%


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.


Source: IRS Form 990

Liabilities to Assets Ratio

4.3%


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).


Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.


Source: IRS Form 990

Fundraising Efficiency

$0.02


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.


Source: IRS Form 990

Working Capital Ratio

0.98 years


Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.


Source: IRS Form 990

Program Expense Growth

12.63%


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.


Source: IRS Form 990

Governance


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.


Sources Include: IRS Form 990

Governance:
Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
(Less)
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)

Policies


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.


Sources Include: IRS Form 990 and organization's website

Policies:
Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors have expressed extreme concern about the use of their personal information by charities and the desire to have this information kept confidential. The exchanging and sale of lists for telemarketing and the mass distribution of "junk mail," among other things, can be minimized if the charity assures the privacy of its donors. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.

(Less)

Transparency


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.


Sources Include: IRS Form 990 and organization's website

Transparency:
CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information

Unscored

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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting



Kara Murphy, President

$142,267 (5.49% of Total Expenses)


Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Activities:

Activity data not reported from the IRS


Foundation Status:

Organization that normally receives no more than one-third of its support from gross investment income and unrelated business income and at the same time more than one-third of its support from contributions, fees, and gross receipts related to exempt purposes.  509(a)(2) (BMF foundation code: 16)


Affiliation:

Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.


DuPage Health Coalition reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Staffing

  • Administrative Capacity


How COVID-19 impacted the organization's operations financially:

Fortunately, we were awarded several COVID emergency relief grants as well as the PPP loan, allowing us to focus on the needs of our clients. In fact, in FY21 AD served 5,329 members, 7% more than last year. Monthly enrollment rose dramatically from 4,097 members per month in July 2020 to more than 5,056 in July 2021.


How COVID-19 impacted the organization's delivery of programs:

During these challenging times, our clients have been disproportionately affected. To respond we increased outreach and introduced new programs offering face masks, vaccines (both flu and COVID), thermometers, and pulse oximeters, all designed to ensure efficient and effective care. Our collaborative work has resulted in new initiatives with direct and tangible impact on the health and safety of our community, especially its most vulnerable residents. It is worth noting that aiming to achieve 80% vaccination among EVERY DuPage resident we have hosted/cohosted 60+ vaccine. Our efforts focused on communities disproportionately affected by COVID and we partnered with faith communities, large multigenerational housing complexes, grocery stores, low socioeconomic municipalities, and food distribution events; primarily scheduled at times when the families we serve are more likely to be available. We are pleased to report that to date an incredible 85% of our clients have been vaccinated.


How this organization adapted to changing conditions caused by COVID-19:

While we have historically favored an in-person application process, during the we have transitioned to a telephonic application process and both our internal staff and community partners are encouraged to complete our web-based applications by telephone. We have also developed procedures by which applicants can use their mobile phones to take pictures of the requested materials and send them to program staff for processing. Tools of engagement include mailings, email, phone and most importantly text outreach. We believe trusted, empathetic, knowledgeable and welcoming staff will help members feel comfortable asking questions about health care delivery needs. DHC is committed to addressing inequities through programing and community efforts that support networks of care that are culturally sensitive, trauma informed, efficient and effective. Staff continue to work full time and 100% of program staff are bilingual.


Innovations the organization intends to continue permanently after the pandemic:

We recently added Community Health Navigators (CHN) to our staff. CHN tailor efforts to clients, reducing barriers to health access in mainstream systems. They assess individual needs, ensure access to health care, food, utilities, and other essentials. They provide scheduling assistance, source public health guidance in multiple languages, support clients with transportation, medication assistance, and emergency housing. DHC invites community partners into initiative, sharing team with those whose clients would also benefit. CHN provide targeted interventions to reduce individual disparities but also advocate for change at the community level. They create a foundation of trust for vulnerable populations, amplify their voices and provide crucial feedback to the health and human service system. Continuation will allow us to engage with our members and broader community addressing pervasive inequities, creating strategies and interventions that reduce health disparities beyond COVID.


Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
2/1/20212019 96.66
9/1/20202019 92.02

This organization received multiple star ratings within this fiscal year, due to an update to it's Accountability and Transparency data and/or the receipt of an amended Form 990.

11/1/20192018 95.05

...   Impact & Results


This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.


Impact & Results Score

Not Currently Scored

DuPage Health Coalition cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at DuPage Health Coalition? Join the waitlist for an updated Impact & Results score.


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Additional Information

Unscored

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Largest Programs

Largest Programs



DuPage Health Coalition reported its three largest programs on its FY 2020 Form 990 as:


$1,617,205

Spent in most recent FY

71%

Percent of program expenses


PROVIDE MEDICAL SERVICES ACCESS TO LOW INCOME, MEDICALLY UNINSURED AND UNDERINSURED RESIDENTS OF DUPAGE COUNTY, ILLINOIS. FOR THE YEAR ENDED JUNE 30, 2020, THERE WERE 4,997 MEMBERS ENROLLED IN THE ACC ... (More)


$625,093

Spent in most recent FY

27%

Percent of program expenses


PROVIDE FINANCIAL ASSISTANCE (IN THE FORM OF INSURANCE PREMIUM ASSISTANCE PAYABLE DIRECTLY TO INSURANCE PROVIDERS) FOR LOW INCOME DUPAGE COUNTY RESIDENTS ELIGIBLE FOR ACA MARKETPLACE PLAN ENROLLMENT.  ... (More)


$28,355

Spent in most recent FY

1%

Percent of program expenses


PROVIDE DONATED MEDICATIONS TO LOW INCOME AND UNINSURED DUPAGE COUNTY RESIDENTS. FOR THE YEAR ENDED JUNE 30, 2020 THERE WERE 2,010 MEMBERS ENROLLED IN DUPAGE DISPENSARY OF HOPE.


...   Leadership & Adaptability


This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.


Leadership & Adaptability Score

100

out of 100

The score earned by DuPage Health Coalition is a passing score.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.


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Leadership & Adaptability Report

100

of 100 points

Mission

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission


DuPage Health Coalition (DHC) is committed to addressing critical health access needs. We have opened doors to excellent healthcare for uninsured and underinsured families since 2001, building a coalition where leaders from diverse sectors create meaningful partnerships, developing and sustaining an efficient and effective health safety net for low-income families. Early efforts focused on delivering comprehensive health access to the uninsured, serving more than 65,000 patients since 2002. In 2006, our focus broadened to incorporate more comprehensive health safety net development, the shift guided by recognition that a wider range of health concerns would benefit from a similarly collaborative approach. Newer initiatives include Silver Access ACA Premium Assistance and the DuPage Dispensary of Hope. We work as a planning council, bringing together key stakeholders to drive health care delivery system change disrupting health disparities and addressing barriers to health.


Source: Nonprofit submitted responses

Vision

The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.


Believing that communities thrive when ALL residents are healthy enough to work and care for their families, we are guided by a shared vision that income should not dictate health access. Our collaborations ensure that in DuPage County, it does not.


Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.


Goal One: Our primary short-term goals include increased access to: Primary medical care Specialty care Pharmaceuticals Culturally consonant and linguistically appropriate care

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Two: Mid-range goals Include: Improved management of chronic health issues Earlier diagnosis and treatment of mental health issues Decreased avoidable hospitalization Decreased ER utilization

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Goal Three: Long-term goals include: Decreased socioeconomic health disparities Decreased mortality Increased earning potential of patients Decreased total cost burden of the uninsured in DuPage County

Goal Type: Grow, expand, scale or increase access to the existing programs and services.


Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development


Describe an investment in leadership

As the complexity of DHC work evolves, we have been concentrating on setting increasingly more sophisticated and tangible goals both individually and organizationally. To ensure that we are working on goals in concert with each other, the entire staff participated in an all-day retreat led by subject matter experts at the Center for Creative Leadership. Topics included: Foundations of Leadership, Conflict and Emotional Intelligence and Effective Feedback. Participation allowed us to build capacity across the organization, empowering members of our staff at every level of leadership to direct their individual and group efforts toward shared missional goals.

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.


This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

  • Policy Advocacy

What are this organization’s external mobilizaton efforts?

DHC is guided by the principle of collaboration. We believe that working in partnership results in greater community impact. Indeed, we believe that a true collaboration enhances the capacity of each partnering organization to fulfill its own organizational mission more effectively. A corollary is the belief that public/private partnerships often address both health and social issues more effectively than each sector could independently. We have hundreds of volunteer medical partners and community coalition partners. Our current COVID vaccine outreach is a prime example. Using a health equity lens, we have worked to address and overcomes vaccine hesitancy among our neighbors, especially immigrant populations encountering the dual barrier of lack of insurance and linguistic isolation. All outreach and education as well as vaccine events are safe, welcoming, culturally and linguistically accessible. We are thrilled to share that to date 83% of our AD population has been vaccinated.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.


DHC strategically anticipates changes in the needs of both our target population and the health care and human services sectors. We have always proactively planned for the future while satisfying current needs, applying this principle to both the system and the individual. This culture has served us well during the COVID-19 pandemic, when healthcare access is more critical than ever. We continue to implement changes to ensure that the enrollment process is barrier free and explore unique ways to conduct outreach. All our programs support health access with our target population being individuals with the greatest gaps between need and available services. Our programs emphasize community assets vs. deficits, helping us to tap into full potential instead of fixating on limitations.

Source: Nonprofit submitted responses

...   Culture & Community


This score provides an assessment of the organization's engagement with the constituents it serves, a practice we term Constituent Feedback. When organizations listen to constituents, they are able to better deliver on programs and meet the needs of stakeholders. A future version of this Beacon will also assess an organization's people operations and its Diversity, Equity and Inclusion (DEI) metrics.


Culture & Community Score

Not Currently Scored

DuPage Health Coalition is currently not eligible for a Culture & Community score because we have not received its Constituent Feedback data. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.


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Culture & Community Report

Unscored

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Constituent Feedback

Constituent Feedback


Constituent Feedback and Listening Practice data are not available for this organization. Nonprofit organizations are encouraged to fill out the How We Listen section of their Candid profile. This data will provide the basis for the initial evaluation of Culture & Community.


Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective. We award every nonprofit that completes the Candid survey full credit for this Beacon, in recognition of their willingness to publicly share this information with the nonprofit and philanthropic communities. Although the data is not evaluated for quality at this time, future iterations of this Beacon will include third party or other data that will serve to validate the information provided by the nonprofit.

Analysis and Research


Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Our partnership with Feedback Labs and Guidestar by Candid, and other partners including Fund for Shared Insight, GlobalGiving, and Keystone Accountability, enables us to launch the first version of this beacon with Constituent Feedback information collected on Candid's site.


Feedback practices have been shown to support better Diversity, Equity, and Inclusion outcomes, an essential area of assessment that we intend to further expand and develop in the future. Feedback Labs has documented several studies which indicate that beyond achieving organizational goals, nonprofits that are attentive and responsive to concerns and ideas raised by beneficiaries establish stronger relationships with the people they serve, promote greater equity, and empower constituents in ways that can help to ensure better long-term outcomes. You can find resources to help nonprofits improve their feedback practices here.

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