Your donation attempt encountered a problem. Please refresh the page to try again.
You're faster than our page! Give the page a little longer to finish loading and try your donation again.
3815 N TRYON ST
Charlotte NC 28206-2060
Charlotte NC | IRS ruling year: 1978 | EIN: 58-1314284
To provide life-skills for homeless, chemically dependent adults and families within a supportive, residential environment, leading to their independence.
Great
This charity's score is 100%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores: 80% Accountability & Finance, 10% Leadership & Adaptability, 10% Culture & Community. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
Hope Haven Inc. has earned a 100% for the Accountability & Finance beacon. See the metrics below for more information.
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
This Accountability & Finance score represents IRS Form 990 data up until FY 2021, which is the most recent Form 990 currently available to us.
Learn more
Full Credit
Partial Credit
No Credit
Not ApplicableBoard Composition - 20/20 - 25/25 ptsBoard Composition - 20/20 - 25/25 pts
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
Independent Audit or Financial Review - Audited - 20/20 ptsIndependent Audit or Financial Review - Audited - 20/20 pts
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
| Total Revenue Amount | Expectation to Receive Credit |
|---|---|
| $1 million or higher | Expected to complete an audit |
| $500,000 - $1 million | Expected to complete an audit, review, or compilation |
| Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Conflict of Interest Policy - Listed - 3/3 ptsConflict of Interest Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Board Meeting Minutes - Documented - 3/3 ptsBoard Meeting Minutes - Documented - 3/3 pts
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Document Retention and Destruction - Listed - 3/3 ptsDocument Retention and Destruction - Listed - 3/3 pts
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Whistleblower Policy - Listed - 3/3 ptsWhistleblower Policy - Listed - 3/3 pts
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Website - Listed - 3/3 ptsWebsite - Listed - 3/3 pts
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
Full CreditPartial CreditNo CreditNot ApplicableLiabilities to Assets Ratio - 2.91% - 15/15 ptsLiabilities to Assets Ratio - 2.91% - 15/15 pts
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
| Liabilities to Assets Ratio | Amount of Credit Received |
|---|---|
| Less than 50% | Full Credit |
| 50% - 59.9% | Partial Credit |
| 60% or more | No Credit |
Source: IRS Form 990
Program Expense Ratio - 82.88% - 25/25 ptsProgram Expense Ratio - 82.88% - 25/25 pts
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
| Program Expense Percentage | Amount of Credit Received |
|---|---|
| 70% or higher | Full Credit |
| 60% - 69.9% | Partial Credit |
| 50% - 59.9% | Zero Points for Program Expense Score |
| Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
No Data Available
Key Persons data is currently unavailable for this organization. This data is only available if this charity has at least one year of electronically-filed Form 990 data filed within the last six years.
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Rehabilitating alcoholics, drug abusers, compulsive gamblers, etc. (BMF activity code: 573)
Other housing activities (BMF activity code: 399)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Hope Haven Inc.) or EIN (581314284) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
Hope Haven Inc. reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Revenue
Staffing
How COVID-19 impacted the organization's operations financially:
We experienced an initial disruption in revenue from our catering and laundry businesses, but we created new revenue streams by providing food services for other local agencies.
How COVID-19 impacted the organization's delivery of programs:
Hope Haven remained fully operational during the pandemic; we continued admissions and are at capacity. This required many modifications to our programs: 1. We did not allow residents to leave campus beginning in March 2020, eliminating AA/NA meetings and sponsor visits. Staff provided extra programming on campus, and when NC moved into Phase 2.5, residents began attending some meetings when we could provide transportation (avoiding public transit).
How this organization adapted to changing conditions caused by COVID-19:
We invested in technology to accommodate virtual doctor’s visits, virtual court appearances, and virtual schooling for our children.
Innovations the organization intends to continue permanently after the pandemic:
We enhanced facility infrastructure to provide a living environment that is safe, accessible, and comfortable for our residents. This was particularly helpful when schools moved to distance learning, and AA/NA meetings moved to a remote model during the Covid pandemic. We increased staff training and education to ensure that we are offering clinical best practices and an appropriate level of care for all residents.
Not Currently Scored
Hope Haven Inc. cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
Learn More
Hope Haven Inc. reported its two largest programs on its FY 2021 Form 990 as:
Spent in most recent FY
Percent of program expenses
Clinical Program: 311 Adults and 19 children received substance abuse services. 65% of residents who exited the program transitioned to stable housing. 79% of residents maintained their sobriety at di ... (More)
Clinical Program: 311 Adults and 19 children received substance abuse services. 65% of residents who exited the program transitioned to stable housing. 79% of residents maintained their sobriety at discharge. In FY21, Hope Haven implemented a new electronic medical record system that has allowed us to more accurately track key indicators of success in our programming. . (Less)
Spent in most recent FY
Percent of program expenses
Vocational Training: 79% of residents obtained employment after completing vocational training. On average, those residents had income of $11.78/hr (roughly $1,884.80.month). That represents a 3.4% im ... (More)
Vocational Training: 79% of residents obtained employment after completing vocational training. On average, those residents had income of $11.78/hr (roughly $1,884.80.month). That represents a 3.4% improvement over the prior year. (Less)
Hope Haven Inc. has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
Learn more
Full CreditPartial CreditNo CreditNot ApplicableConstituent Feedback - Data Available - 100/100 ptsConstituent Feedback - Data Available - 100/100 pts
30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
Hope Haven is a Therapeutic Community that provides a foundation of recovery for individuals and families impacted by substance use disorder, so they can build healthy independent lives.
How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes, Community meetings or town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board
What challenges does your organization face in collecting feedback from the people you serve?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from our clients
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
We now have a very robust Resident committee and forum that meets frequently.
Equity Practices - Data Available - 100/100 ptsEquity Practices - Data Available - 100/100 pts
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 14 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Equity Practices (7/7) | |
|---|---|
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. | |
Equity Policies and Procedures (7/7) | |
|---|---|
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. | |
Hope Haven Inc. has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
Full CreditPartial CreditNo CreditNot ApplicableMission - 10/10 ptsMission - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
Hope Haven is a Therapeutic Community that provides a foundation of recovery for individuals and families impacted by substance use disorder so they can build healthy independent lives.
Vision - 10/10 ptsVision - 10/10 pts
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
To be the most effective residential model for the comprehensive recovery of chemically dependent, homeless individuals and families.
Source: Nonprofit submitted responses
Goals - 20/20 ptsGoals - 20/20 pts
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Foster development of residents for successful sobriety and continued upward mobility.
Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.
Goal Two: Provide a safe and stable environment for chemically dependent adults and families.
Goal Type: This goal reflects our commitment to further our advocacy work for our organization and or cause area.
Goal Three: Fiscal and Operational soundness
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Leadership Development - 15/15 ptsLeadership Development - 15/15 pts
The nonprofit provides evidence of investment in leadership development
Hope Haven made strategic hires in the last year in order to bring focus to necessary areas like outcomes measurement in order to increase revenue streams and further develop programming. Staff members are encouraged to use money for continuing education and development, and Hope Haven provides a budget for that on a yearly basis.
Mobilizing for Mission - 15/15 ptsMobilizing for Mission - 15/15 pts
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Strategic Partnerships
Networks of Collective Impact Efforts
Raising Awareness
Hope Haven's CEO/Board of Directors/Management team attends city council and county commission meetings when appropriate. We continue working to develop relationships with non-profit organizations that support recovery and upward mobility. Hope Haven continues to collaborate with entities such as the Homeless Services Network and the Substance Use Taskforce.
Adaptability Story - 30/30 ptsAdaptability Story - 30/30 pts
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
Measurement and evaluation are key to successful program delivery. While we have measured quantitative outcomes well (number of people, nurse visits) limited staff and technology resources have kept us from measuring qualitative outcomes well. We have corrected this by: 1) hiring a Director of Data and Process Management to improve the quality of our outcome measures and use data analysis to improve programs 2) selecting an electronic medical record system (EMR) designed for mental health and substance abuse treatment. The program has a module for Feedback Informed Treatment (FIT): the practice of providing psychotherapy treatment that is informed by repeated administrations of patient-reported treatment outcomes. SAMHSA recognizes FIT as an evidence-based practice. Hope Haven’s greatest organizational challenge is the high turnover of staff in recent years. In the past two years, key leadership positions have changed: President/CEO, VP of Clinical Services, VP of Finance, and Director of Development. With a new team in place, we are seeking to bring stability to the front-line workers and build a new workplace culture of excellence and accountability. Hope Haven’s greatest external challenges are the growing opioid crisis in our community and the lack of affordable housing for post-program placement.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
The Giving Basket is having some issues. If you wish to donate, please refresh the page. If the problem persists contact us.
Cart ID: Not Assigned
The Giving Basket is having some issues. If you wish to donate, please refresh the page. If the problem persists contact us.
Cart ID: Not Assigned
