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1530 DEKALB AVE NE STE A
Atlanta GA 30307-2175
Atlanta GA | IRS ruling year: 1992 | EIN: 58-1970421
TO PROVIDE ONGOING CARE, FOOD AND SUPPORT TO PETS OF ATLANTA AREA PERSONS LIVING WITH CRITICAL ILLNESSES AND DISABILITIES.
Great
This charity's score is 90%, earning it a Four-Star rating. If this organization aligns with your passions and values, you can give with confidence.
This overall score is calculated from multiple beacon scores: 80% Accountability & Finance, 10% Leadership & Adaptability, 10% Culture & Community. Learn more about our criteria and methodology.
We recognize that not all metrics and beacons equally predict a charity’s success. The percentage each beacon contributes to the organization’s overall rating depends on the number of beacons an organization has earned.
Use the tool below to select different beacons to see how the weighting shifts when only one, two, or three beacons are earned.
Rating histories are available for a growing number of rated organizations. Check back later to see if this organization has a rating history!
The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Accountability & Finance score for Pets Are Loving Support Inc. is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.
Pets Are Loving Support Inc. has earned a 88% for the Accountability & Finance beacon. See the metrics below for more information.
This beacon provides an assessment of a charity's financial health (financial efficiency, sustainability, and trustworthiness) and its commitment to governance practices and policies.
This Accountability & Finance score represents IRS Form 990 data up until FY 2020, which is the most recent Form 990 currently available to us.
Learn more
Charity Navigator looks for at least 3 board members, with more than 50% of those members identified as independent (not salaried).
The presence of an independent governing body is strongly recommended by many industry professionals to allow for full deliberation and diversity of thinking on governance and other organizational matters.
Source: IRS Form 990
An Audit, Review, or Compilation provides important information about financial accountability and accuracy. Organizations are scored based on their Total Revenue Amount:
Total Revenue Amount | Expectation to Receive Credit |
---|---|
$1 million or higher | Expected to complete an audit |
$500,000 - $1 million | Expected to complete an audit, review, or compilation |
Less than $500,000 | No expectation (removed from scoring methodology) |
Source: IRS Form 990
Charity Navigator looks for the existence of a conflict of interest policy on the Form 990 as an accountability and transparency measure.
This policy protects the organization and by extension those it serves, when it is considering entering into a transaction that may benefit the private interest of an officer, director and/or key employee of the organization.
Source: IRS Form 990
Charity Navigator looks to confirm on the Form 990 that the organization has this process in place as an accountability and transparency measure.
An official record of the events that take place during a board meeting ensures that a contemporaneous document exists for future reference.
Source: IRS Form 990
Charity Navigator looks for the existence of a document retention and destruction policy per the Form 990 as an accountability and transparency measure.
This policy establishes guidelines for the handling, backing up, archiving and destruction of documents. These guidelines foster good record keeping procedures that promote data integrity.
Source: IRS Form 990
Charity Navigator looks for the existence of a whistleblower policy per the Form 990 as an accountability and transparency measure.
This policy outlines procedures for handling employee complaints, as well as a confidential way for employees to report financial or other types of mismanagement.
Source: IRS Form 990
Charity Navigator looks for a website on the Form 990 as an accountability and transparency metric.
Nonprofits act in the public trust and reporting publicly on activities is an important component.
Source: IRS Form 990
The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990). This ratio is an indicator of an organization’s solvency and/or long-term sustainability.
Liabilities to Assets Ratio | Amount of Credit Received |
---|---|
Less than 50% | Full Credit |
50% - 59.9% | Partial Credit |
60% or more | No Credit |
Source: IRS Form 990
The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s). This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver.
Program Expense Percentage | Amount of Credit Received |
---|---|
70% or higher | Full Credit |
60% - 69.9% | Partial Credit |
50% - 59.9% | Zero Points for Program Expense Score |
Below 50% | Zero Points for Both Program Expense AND Liabilities to Assets Scores |
Source: IRS Form 990
This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.
Presented here are up to five of this organization's highest compensated employees. This compensation data includes salary, cash bonuses, and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting
Source: IRS Form 990 (page 7), filing year 2020
Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website
Activities:
Aid to the handicapped (see also 031) (BMF activity code: 160)
Foundation Status:
Organization which receives a substantial part of its support from a governmental unit or the general public 170(b)(1)(A)(vi) (BMF foundation code: 15)
Affiliation:
Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)
The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to search for this organization's Forms 990 on the IRS website (if any are available). Simply enter the organization's name (Pets Are Loving Support Inc.) or EIN (581970421) in the 'Search Term' field.
This organization was impacted by COVID-19 in a way that effected their financial health in 2020. This normally would have reduced their star rating. Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them, and doing this pauses our revision of their rating. Charities may submit their own pandemic responses through their nonprofit portal.
Pets Are Loving Support Inc. reported being impacted by COVID-19 in the following ways:
Program Delivery
Fundraising Capacity
Revenue
Administrative Capacity
Grants Received
Balance Sheet
Volunteer willingness to help due to pandemic-related health concerns
How COVID-19 impacted the organization's operations financially:
Revenue for our organization decreased as a result of the pandemic. Corporate and foundation contributions were down due to the pandemic's impact on money available to donate to nonprofit organizations from those entities. Foundation contributions also declined for us due to several foundations changing the foci of their grant programs to give money to shelters in need, rendering us ineligible since we are not an animal shelter. Our ability to host in-person fundraising events was restricted for several months, causing us to miss out on revenue from our monthly Drag Queen Bingo fundraisers, which was our largest and most continual source of income prior to COVID-19. In addition to fundraising and revenue challenges, the pandemic caused pet food donations from pet food manufactures to cease for most of 2020, which meant we had to purchase pet food for our clients and pay for delivery for several months until COVID-19 vaccines were widely available.
How COVID-19 impacted the organization's delivery of programs:
COVID-19 caused us to revamp our program delivery since almost of all of our clients are immunocompromised and/or are senior citizens. We had to implement contact-free pet food delivery and pick-up while we waited for COVID-19 vaccines to be widely available to safeguard our clients, volunteers, and staff. We also had to cease holding our monthly pet vaccine clinics for several months and reconfigure the clinics to be socially distanced to ensure the safety of all involved. We resumed the shot clinics with a new model that we continue to implement to ensure safe conditions for our clients, volunteers, and staff.
How this organization adapted to changing conditions caused by COVID-19:
We began holding virtual meetings for our organizational business (committee meetings, board meetings, etc.) and staff worked remotely for most of the time since the pandemic began. We require proof of vaccinations for all of our staff, volunteers, and attendees at our meetings and events.
Innovations the organization intends to continue permanently after the pandemic:
We will continue online fundraising to supplement in-person fundraising and we will continue our socially distanced shot clinic model because it is more efficient than the model we used before the pandemic. We established Meeting and Event Participation Requirements, Duty of Care statements specific to each event, Bingo Talent Performance Requirements for each event, and a protocol to follow in the occurrence of any reported case which may have been associated with or contracted at any PALS meeting or event. Masks will indefinitely be required at our monthly pet vaccine clinics since we deal with immunocompromised clients.
Not Currently Scored
Pets Are Loving Support Inc. cannot currently be evaluated by our Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.
Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.
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Pets Are Loving Support Inc. reported its largest program on its FY 2020 Form 990 as:
Spent in most recent FY
Percent of program expenses
TO EDUCATE AND ASSIST PERSONS LIVING WITH AIDS AS WELL AS OTHER DISEASES AND THEIR PETS. PALS PROVIDES PET FOOD, VET CARE AND GROOMING SERVICES.
Pets Are Loving Support Inc. has earned a 100% for the Culture & Community beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's culture and connectedness to the community it serves.
Learn more
30% of beacon score
This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.
Who are the people you serve with your mission? Describe briefly.
Low-income residents of Atlanta who are senior citizens (defined as 65 years and older), people living with a disability, and/or people living with a critical illness (such as HIV/AIDS or cancer)
How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Paper surveys, Case management notes
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
With whom does your organization share the feedback you got from the people you serve?
The people we serve, Our staff, Our board, Our funders, Our community partners
How has asking for feedback from the people you serve changed your relationship with them or shifted power - over decisions, resources, rules or in other ways - to them?
Our clients are more trusting and comfortable because we have been asking for their concerns and acting in response to them. Many of them thank us for asking for their input and express gratitude that we have taken action based on their feedback. Many of our clients have been empowered to bring up other issues to us because we have been receptive to their feedback.
What challenges does your organization face in collecting feedback from the people you serve?
It is difficult to find the ongoing funding to support feedback collection
Briefly describe a recent change that your organization made in response to feedback from the people you serve.
Our clients were concerned about the impact the pandemic would have on our service delivery when it came to pet food delivery and pick-up and our monthly pet vaccine clinics. Since most of our clients are immunocompromised, we implemented contact-free methods of pet food delivery and pick-up to address their concerns. We created a socially-distant model for our monthly pet vaccine clinics utilizing veterinary best practices to still provide this important service to our clients and their pets with minimal risk to our clients.
70% of beacon score
This organization's score of 100 is a passing score. The organization reported that it is implementing 11 Equity Practices. Charity Navigator believes nonprofit organizations implementing effective equity policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.
Equity Practices (6/7) | |
---|---|
We review compensation data across the organization (and by staff levels) to identify disparities by race. | |
We ask team members to identify racial disparities in their programs and/or portfolios. | |
We analyze disaggregated data and root causes of race disparities that impact the organization/'s programs, portfolios, and the populations served. | |
We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support. | |
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders. | |
We disaggregate data by demographics, including race, in every policy and program measured | |
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization. |
Equity Policies and Procedures (5/7) | |
---|---|
We use a vetting process to identify vendors and partners that share our commitment to race equity. | |
We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions. | |
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization. | |
We have community representation at the board level, either on the board itself or through a community advisory board. | |
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability. | |
We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team. | |
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization. |
Pets Are Loving Support Inc. has earned a 100% for the Leadership & Adaptability beacon. See the metrics below for more information.
This beacon provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.
Learn more
The nonprofit organization presents evidence of strategic thinking through articulating the organization's mission
It is the mission of Pets Are Loving Support, Inc. to provide ongoing care and support to the pets of Atlanta area persons living with disabilities due to HIV/AIDS, terminal illnesses, and the elderly. With this help, pets and owners may remain together to share the healing power of love and companionship which flows from the human-animal bond.
The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.
A world where people in need can keep their animal companions without the worry of costs related to pet food and vaccines.
Source: Nonprofit submitted responses
The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.
Goal One: Increase the number of clients served by 40%.
Goal Type: Grow, expand, scale or increase access to the existing programs and services.
Goal Two: Decrease cost per client expense.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
Goal Three: Increase the number of volunteers by 45% to accommodate for the increased number of clients and reduce administrative expenses.
Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).
The nonprofit provides evidence of investment in leadership development
Board members take advantage of certificate programs offered by the Georgia Center for Nonprofits to enhance their resources and abilities related to fundraising, organizational management, and leadership development. Board and staff participated in diversity, equity, and inclusion education offered by Nonprofit Quarterly, Event Leadership Institute, and CADRE (Marketplace for Travel Directors and Event Planners).
The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.
Networks of Collective Impact Efforts
Raising Awareness
Community Building
We maintain relationships and referral services with multiple nonprofit organizations/service providers related to our clients (Grady Hospital, local HIV/AIDS service providers, Veteran Administration Hospital, local Humane Societies, local veterinary practices, other community groups focused on income inequities). We actively engage in public outreach to promote our services to reach a diverse audience. Our most developed network is with local HIV/AIDS service providers. We began serving HIV-positive clients and have expanded over time to include senior citizens, people living with disabilities, and people living with other critical illnesses, like cancer. Our roots in Atlanta's work to support people living with HIV/AIDS created a solid, reciprocal relationship with HIV service providers. We utilize our website, social media, and online newsletter to spread the word about us and hold virtual events to enable supporters around the world to participate.
The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
In addition to COVID-related challenges, we lost our on-site storage facility at our office location. Because of restrictions in place at commercial storage facilities (which do not allow food storage of any kind), we had to think creatively to secure a place for our food donations (when they did come in) so that we could distribute those to our clients. None of our clients would be able to afford to keep their pets without our assistance, so it was critical to our mission that we adapted and continued this service to our clients.
Impact & Results
Accountability & Finance
Culture & Community
Leadership & Adaptability
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