Mission: For over 40 years, Metropolitan Ministries has served poor and homeless men, women, and children in the Tampa Bay region. The Ministries has gone from a single room  ... (More)

Metropolitan Ministries is a 501(c)(3) organization, with an IRS ruling year of 1975, and donations are tax-deductible.

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Contact Information


  2002 North Florida Avenue
Tampa FL 33602 


 Important note on the timeliness of ratings

The IRS is significantly delayed in processing nonprofits' annual tax filings (Forms 990). As a result, the Financial and Accountability & Transparency score for Metropolitan Ministries is outdated and the overall rating may not be representative of its current operations. Please check with the charity directly for any questions you may have.

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Star Rating System by Charity Navigator

Charity Navigator evaluates a nonprofit organization’s financial health including measures of stability, efficiency and sustainability. We also track accountability and transparency policies to ensure the good governance and integrity of the organization.


This charity's score is 96.46, earning it a 4-Star rating. Donors can "Give with Confidence" to this charity. 

This score is calculated from two sub-scores:

This score represents Form 990 data from 2021, the latest year published by the IRS. 

View this organization’s historical ratings.

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Star Rated Report

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Program Expense

Program Expense Ratio


The Program Expense Ratio is determined by Program Expenses divided by Total Expense (average of most recent three 990s).

This measure reflects the percent of its total expenses a charity spends on the programs and services it exists to deliver. Dividing a charity's average program expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.

Source: IRS Form 990

Administrative Expenses


As reported by charities on their IRS Form 990, this measure reflects what percent of its total budget a charity spends on overhead, administrative staff and associated costs, and organizational meetings. Dividing a charity's average administrative expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.

Source: IRS Form 990

Fundraising Expenses


This measure reflects what a charity spends to raise money. Fundraising expenses can include campaign printing, publicity, mailing, and staffing and costs incurred in soliciting donations, memberships, and grants. Dividing a charity's average fundraising expenses by its average total functional expenses yields this percentage. We calculate the charity's average expenses over its three most recent fiscal years.

Source: IRS Form 990

Liabilities to Assets Ratio


The Liabilities to Assets Ratio is determined by Total Liabilities divided by Total Assets (most recent 990).

Part of our goal in rating the financial performance of charities is to help donors assess the financial capacity and sustainability of a charity. As do organizations in other sectors, charities must be mindful of their management of total liabilites in relation to their total assets. This ratio is an indicator of an organization’s solvency and or long term sustainability. Dividing a charity's total liabilities by its total assets yields this percentage.

Source: IRS Form 990

Fundraising Efficiency


The amount spent to raise $1 in charitable contributions. To calculate a charity's fundraising efficiency, we divide its average fundraising expenses by the average total contributions it receives. We calculate the charity's average expenses and average contributions over its three most recent fiscal years.

Source: IRS Form 990

Working Capital Ratio

0.71 years

Determines how long a charity could sustain its level of spending using its net available assets, or working capital, as reported on its most recently filed Form 990. We include in a charity's working capital unrestricted and temporarily restricted net assets, and exclude permanently restricted net assets. Dividing these net available assets in the most recent year by a charity's average total expenses, yields the working capital ratio. We calculate the charity's average total expenses over its three most recent fiscal years.

Source: IRS Form 990

Program Expense Growth


We compute the average annual growth of program expenses using the following formula: [(Yn/Y0)(1/n)]-1, where Y0 is a charity's program expenses in the first year of the interval analyzed, Yn is the charity's program expenses in the most recent year, and n is the interval of years passed between Y0 and Yn.

Source: IRS Form 990


Charity Navigator looks to confirm on the Form 990 that the organization has these governance practices in place.

Sources Include: IRS Form 990

Independent Voting Board Members  ... (More)
No Material Diversion of Assets ... (More)

A diversion of assets – any unauthorized conversion or use of the organization's assets other than for the organization's authorized purposes, including but not limited to embezzlement or theft – can seriously call into question a charity's financial integrity. We check the charity's last two Forms 990 to see if the charity has reported any diversion of assets. If the charity does report a diversion, then we check to see if it complied with the Form 990 instructions by describing what happened and its corrective action. This metric will be assigned to one of the following categories:

  • Full Credit: There has been no diversion of assets within the last two years.

  • Partial Credit: There has been a diversion of assets within the last two years and the charity has used Schedule O on the Form 990 to explain: the nature of the diversion, the amount of money or property involved and the corrective action taken to address the matter. In this situation, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: There has been a diversion of assets within the last two years and the charity's explanation on Schedule O is either non-existent or not sufficient. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
Audited Financials Prepared by Independent Accountant ... (More)

Audited financial statements provide important information about financial accountability and accuracy. They should be prepared by an independent accountant with oversight from an audit committee. (It is not necessary that the audit committee be a separate committee. Often at smaller charities, it falls within the responsibilities of the finance committee or the executive committee.) The committee provides an important oversight layer between the management of the organization, which is responsible for the financial information reported, and the independent accountant, who reviews the financials and issues an opinion based on its findings. We check the charity's Form 990 reporting to see if it meets this criteria.

  • Full Credit: The charity's audited financials were prepared by an independent accountant with an audit oversight committee.

  • Partial Credit: The charity's audited financials were prepared by an independent accountant, but it did not have an audit oversight committee. In this case, we deduct 7 points from the charity's Accountability and Transparency score.
  • No Credit: The charity did not have its audited financials prepared by an independent accountant. In this case, we deduct 15 points from the charity's Accountability and Transparency score.
Does Not Provide Loan(s) to or Receive Loan(s) From Related Parties ... (More)
Documents Board Meeting Minutes ... (More)
Distributes 990 to Board Before Filing ... (More)
Compensates Board ... (More)


Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization has these policies in place.

Sources Include: IRS Form 990 and organization's website

Conflict of Interest  ... (More)
Whistleblower ... (More)
Records Retention and Destruction ... (More)
CEO Compensation Process ... (More)
Donor Privacy ... (More)

Donors can be reluctant to contribute to a charity when their name, address, or other basic information may become part of donor lists that are exchanged or sold, resulting in an influx of charitable solicitations from other organizations. Our analysts check the charity's website to see if the organization has a donor privacy policy in place and what it does and does not cover. Privacy policies are assigned to one of the following categories:

  • Yes: This charity has a written donor privacy policy published on its website, which states unambiguously that (1) it will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations or (2) it will only share or sell personal information once the donor has given the charity specific permission to do so.

  • Opt-out: The charity has a written privacy policy published on its website which enables donors to tell the charity to remove their names and contact information from lists the charity shares or sells. How a donor can have themselves removed from a list differs from one charity to the next, but any and all opt-out policies require donors to take specific action to protect their privacy.
  • No: This charity either does not have a written donor privacy policy in place to protect their contributors' personal information, or the existing policy does not meet our criteria.

The privacy policy must be specific to donor information. A general website policy which references "visitor" or "user" personal information will not suffice. A policy that refers to donor information collected on the website is also not sufficient as the policy must be comprehensive and applicable to both online and offline donors. The existence of a privacy policy of any type does not prohibit the charity itself from contacting the donor for informational, educational, or solicitation purposes.



Charity Navigator looks to confirm on the Form 990, or for some metrics on the charity's website, that the organization makes this information easily accessible.

Sources Include: IRS Form 990 and organization's website

CEO Salary Listed on 990 ... (More)
Board of Directors Listed on Website ... (More)
Key Staff Listed on Website ... (More)
Audited Financial Statements on Website ... (More)
Form 990 Available on Website ... (More)

Additional Information


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Total Revenue and Expenses

Total Revenue and Expenses

This chart displays the trend of revenue and expenses over the past several years for this organization, as reported on their IRS Form 990.

Salary of Key Persons

Presented here are this organizations key compensated staff members as identified by our analysts. This compensation data includes salary, cash bonuses and expense accounts and is displayed exactly how it is reported to the IRS. The amounts do not include nontaxable benefits, deferred compensation, or other amounts not reported on Form W-2. In some cases, these amounts may include compensation from related organizations. Read the IRS policies for compensation reporting

Tim Marks, President, CEO

$202,437 (0.53% of Total Expenses)

Current CEO and Board Chair can be found in the Leadership & Adaptability report below.

Source: IRS Form 990 (page 7), filing year 2020

Business Master File Data

Below are some key data points from the Exempt Organization IRS Business Master File (BMF) for this organization. Learn more about the BMF on the IRS website


Services for the aged (see also 153 ad 382) (BMF activity code: 575)

Supplying money, goods or services to the poor (BMF activity code: 560)

Foundation Status:

Organization which receives a substantial part of its support from a governmental unit or the general public   170(b)(1)(A)(vi) (BMF foundation code: 15)


Independent - the organization is an independent organization or an independent auxiliary (i.e., not affiliated with a National, Regional, or Geographic grouping of organizations). (BMF affiliation code: 3)

Data Sources: IRS Forms 990

The Form 990 is a document that nonprofit organizations file with the IRS annually. We leverage finance and accountability data from it to form Encompass ratings. Click here to view this organization's Forms 990 on the IRS website (if any are available).

Pandemic Response

Due to the unprecedented nature of the pandemic, we give charities such as this one the opportunity to share the story of COVID's impact on them. Charities may submit their own pandemic responses through their nonprofit portal.

Metropolitan Ministries reported being impacted by COVID-19 in the following ways:
  • Program Delivery

  • Fundraising Capacity

  • Revenue

  • Staffing

  • Grants Received

How COVID-19 impacted the organization's operations financially:

Overall donations to our organization INCREASED by 14.4%. We also applied and received the PPP loan and thus were able to employ a full staff. This loan was also forgiven, as we served as a leading emergency COVID relief solution.

How COVID-19 impacted the organization's delivery of programs:

As an organization serving impoverished, at-risk communities and homeless families, the community looked to us to provide emergency COVID relief immediately. Program expenses directly related to COVID were $5 million above budgeted expenses. We provided more emergency assistance in the following areas: rent and utilities, food, shelter, and affordable housing assistance. We remained fully operational and transitioned to virtual options successfully (online application forms and apps, virtual case management and counseling, and a triage call center). We moved our food distribution and holiday assistance operations outdoors with a drive-up model. Hot meals were changed to grab-and-go style. We served more people than ever before in our 49-year history, positively impacting more than 244,000 lives.

How this organization adapted to changing conditions caused by COVID-19:

From the onset of COVID, we shifted all of our operations and programming to social distancing, masking, outdoors, and virtual. We remained fully operational and served as a leading community resource for COVID relief. We also adapted by becoming more mobile in our program services delivery, partnering and collaborating with other service organizations, and innovating to meet the needs.

Innovations the organization intends to continue permanently after the pandemic:

Families are hurting. The economic impact from the COVID 19 pandemic is disproportionately impacting our under-resourced, high-need, high-poverty neighborhoods. To ensure that much-needed help and support reach these communities, Metropolitan Ministries launched “Inspire Hope”, a targeted approach to offer Metropolitan Ministries core services to residents of high need communities in collaboration with local neighborhood leaders. We adopted a hybrid model and offer both in-person and virtual programs and communication as appropriate. These innovations have allowed us to be even more efficient, expand our reach, and help more people.

Historical Ratings

Date PublishedForm 990 FYEOverall ScoreOverall Rating
Rating Version: 2.1
6/1/20222021 96.46
8/3/20212020 94.69
5/1/20212019 92.64
4/1/20192018 90.87
5/1/20182017 85.34
9/1/20172016 91.03
11/1/20162015 91.11
6/1/20162014 89.23
Rating Version: 2.0
12/1/20152014 93.59
10/1/20152014 92.99

This organization received multiple star ratings within this fiscal year, due to an update to its Accountability and Transparency data and/or the receipt of an amended Form 990.

10/1/20142013 90.09
7/1/20132012 90.02
5/1/20132012 88.86
6/1/20122011 86.95
12/1/20112010 91.16
9/20/20112009 91.84
Rating Version: 1.0
12/22/20102009 90.82
12/1/20092008 88.24
10/1/20082007 90.33
7/1/20072006 83.33
6/1/20062005 74.26
6/1/20052004 67.94
2/1/20042003 73.82
6/9/20032002 75.16
10/15/20022001 75.08

Previous: Finance & Accountability  / Next: Leadership & Adaptability

...   Impact & Results

This score estimates the actual impact a nonprofit has on the lives of those it serves, and determines whether it is making good use of donor resources to achieve that impact.

Impact & Results Score

Not Currently Scored

Metropolitan Ministries cannot currently be evaluated by our Encompass Rating Impact & Results methodology because either (A) it is eligible, but we have not yet received data; (B) we have not yet developed an algorithm to estimate its programmatic impact; (C) its programs are not direct services; or (D) it is not heavily reliant on contributions from individual donors.

Note: The absence of a score does not indicate a positive or negative assessment, it only indicates that we have not yet evaluated the organization.

Learn more about Impact & Results.

Do you work at Metropolitan Ministries? Join the waitlist for an updated Impact & Results score.

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Additional Information


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Largest Programs

Largest Programs

Metropolitan Ministries reported its three largest programs on its FY 2021 Form 990 as:


Spent in most recent FY


Percent of program expenses

Residential and Offsite Program


Spent in most recent FY


Percent of program expenses

Outreach and Prevention


Spent in most recent FY


Percent of program expenses

Childhood and Adult Education

Previous: Impact & Results  / Next: Culture & Community

...   Leadership & Adaptability

This score provides an assessment of the organization's leadership capacity, strategic thinking and planning, and ability to innovate or respond to changes in constituent demand/need or other relevant social and economic conditions to achieve the organization's mission.

Leadership & Adaptability Score


out of 100

The score earned by Metropolitan Ministries is a passing score. This score has no effect on the organization's Star Rating.

Encompass Rating V4 provides an evaluation of the organization's Leadership & Adaptability through the nonprofit organization submitting a survey response directly to Charity Navigator.

Back to Overall

Leadership & Adaptability Report


of 100 points


The nonprofit organization presents evidence of strategic thinking through articulating the organization’s mission

Founded in 1972, Metropolitan Ministries' mission is to care for the homeless and those at risk of becoming homeless in our community through services that alleviate suffering, promote dignity, and instill self-sufficiency...as an expression of the ongoing ministry of Jesus Christ.

Source: Nonprofit submitted responses


The nonprofit organization presents evidence of strategic thinking through articulating the organization’s vision.

Metropolitan Ministries will be America’s most effective caregiver to poor and homeless people: -Our programs will be known for their compassion and innovation in helping struggling families and individuals achieve their highest potential for self-sufficiency. -Our approach to involving citizens in understanding and caring for their disadvantaged neighbors will serve as a replicable model. -Our caregiving will be supported by an exemplary staff, high-quality facilities, dedicated volunteers, donors, and collaborative partners. -Above all, our witness will be to the power of love in healing broken lives and building strong, caring communities.

Source: Nonprofit submitted responses

Strategic Goals

The nonprofit organization presents evidence of strategic thinking and goal setting through sharing their most important strategic goals.

Goal One: "Inspire Hope Initiative", a purpose-driven strategy to bring our services into the most impoverished, hardest hit communities who need social justice We accomplish this with collaborative partners.

Goal Type: Grow, expand, scale or increase access to the existing programs and services.

Goal Two: Develop a business plan and finalize funding strategy for our Holiday, FL campus revitalization in preparation for FY2023 expansion of services Pasco County.

Goal Type: New program(s) based on observed changes in needs among our constituencies/communities served.

Goal Three: Sustainability and succession planning through the culmination of our 50th anniversary capital campaign.

Goal Type: Invest in the capacity of our organization (financial, management, technical, etc.).

Source: Nonprofit submitted responses

Leadership Development

The nonprofit provides evidence of investment in leadership development

Describe an investment in leadership

Leadership development is one of the 3 core pillars of our organizational strategy and part of our strategic plan. The budget is allocated (and often grant-funded) to build leaders. All staff attends training annually specific to leadership development individually and as a team. Recent training includes Brene Brown's Dare to Lead, John Maxwell's Change Your World Transformation Tables, Executive Leadership at the Kellogg Center for Nonprofit Management, Center for Creative Leadership at Eckerd College, The Dale Carnegie Course, and the Andrus Institute for Trauma-informed Care. Some members of the leadership staff have earned graduate certificates in nonprofit management from the University of Tampa. Current initiatives include: -Implement succession planning strategy. -Organizational-wide study on workload gaps and ideal staffing models (Remote, 1099, PT, Outsourced).

Source: Nonprofit submitted responses

Mobilizing for Mission

The nonprofit provides evidence of leadership through focusing externally and mobilizing resources for the mission.

This organization mobilizes for mission in the following ways:
  • Strategic Partnerships

  • Networks of Collective Impact Efforts

  • Thought Leadership

  • Raising Awareness

  • Community Building

What are this organization’s external mobilizaton efforts?

Mobilizing the community is at the core of our mission. We partner with over 300 service organizations and engage more than 25,000 volunteers annually throughout the Tampa Bay region in order to accomplish our mission and help more people without duplicating efforts. Our leadership team members serve on advisory boards and boards of directors in the community and nationally for other nonprofits, universities, the arts, planning commissions, homeless coalitions, and local government. Our leaders speak at conferences regionally and across the country as subject matter experts. We have a training program offering businesses and nonprofits trauma-informed techniques on compassion fatigue and self-care. We raise awareness about at-risk and homeless families in our region through robust strategic marketing and communications efforts and strong local media partnerships.

Source: Nonprofit submitted responses

Story of Adaptability

The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.

As a leading organization offering crisis resources in the Tampa Bay region, we acted immediately when COVID-19 struck in March of 2020. Our first priority was the ability to safely execute our programs as more people were coming for help with food initially, then rent and utility assistance needs skyrocketing with an 1100% increase in requests for help. Shutting down was not an option. With so many people counting on us, we actually had to increase our operations. We turned the challenge into an opportunity to help more people and expand outreach. We adapted by implementing a new Get Help page on our website with links to additional resources and an online application form with step-by-step instructions. Prior to COVID, all of our interactions were conducted in person and on the phone, but we fully embraced virtual options while also making the user experience as friendly and reassuring as possible. We created an onsite triage call center as the phones overflowed with calls. We innovated with a new website chat bot that also connected to Facebook messenger. It was programmed with frequently asked questions and geared more towards client questions and quick answers. We averaged 300 conversations a day. Staff safety and care was also a very important component. During the mandatory shutdown, leadership adapted to a work from home model. We had just implemented Microsoft Teams, so we were able to pivot quickly and seamlessly to keep normal meetings and communications moving. We introduced virtual staff support groups, weekly state of the union updates for staff. We conducted our planned in-person events as virtual events, adapting to all new technology. Key takeaways from the last year include keeping what worked and implementing a hybrid model of service with both in-person and virtual delivery methods. We also implemented and will continue with a distributed model of food box distribution and outreach services where we go out to the need vs. people coming to us.

Source: Nonprofit submitted responses

Additional Information


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Organization Leadership

Organization Leadership

Tim Marks

President & CEO

Andy May


Previous: Leadership & Adaptability

...   Culture & Community

This score provides an assessment of the organization's culture and connectedness to the community it serves. Learn more about how and why we rate Culture & Community.

Culture & Community Score


out of 100

Metropolitan Ministries has earned a passing score. This score has no effect on the organization's Star Rating. The organization provided data about how it listens to constituents (Constituent Feedback) and its Diversity, Equity, & Inclusion (DEI) practices (see report below).

The Culture & Community Beacon is comprised of the following metrics:

  • Constituent Feedback: 100/100 (30% of beacon score)

  • Diversity, Equity, & Inclusion: 100/100 (70% of beacon score)

Back to Overall

Culture & Community Report


of 100 points

This beta feature is currently viewable only on desktop or tablet screens. Check back later for updates.

Constituent Feedback

Diversity, Equity, & Inclusion

100/100 points

70% of beacon score

This organization's score of 100 is a passing score. The organization reported that it is implementing 14 diversity, equity and inclusion (DEI) practices. Charity Navigator believes nonprofit organizations implementing effective DEI policies and practices can enhance a nonprofit's decision-making, staff motivation, innovation, and effectiveness.

View this organization's DEI Strategies


We are utilizing data collected by Candid to document and assess the DEI practices implemented by the organization. Nonprofit organizations are encouraged to fill out the Equity Strategies section of their Candid profiles to receive a rating.

Learn more about the methodology.

Constituent Feedback

100/100 points

30% of beacon score

This organization reported that it is collecting feedback from the constituents and/or communities it serves. Charity Navigator believes nonprofit organizations that engage in inclusive practices, such as collecting feedback from the people and communities they serve, may be more effective.

View this organization's Constituent Feedback Practices


We've partnered with Candid to survey organizations about their feedback practices. Nonprofit organizations can fill out the How We Listen section of their Candid profile to receive a rating.

Learn more about the methodology.

Analysis and Research

Like the overall Encompass Rating System, the Culture & Community Beacon is designed to evolve as metrics are developed and ready for integration. Below you can find more information about the metrics we currently evaluate in this beacon and their relevance to nonprofit performance.

Constituent Feedback

Diversity, Equity, and Inclusion

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